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Greyhound Bus Lines

5.0 (1 review)
Open • 6:45 am - 4:00 pm

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Custom Coach & Limousine - "You'll get accustomed to Custom!"

Custom Coach & Limousine

(4 reviews)

Traveled to Boston on a Custom Coach bus the other day(1st snow storm of the season)and it was…read moregreat. Pick up was right on time and our driver Wayne was personable and took great care of us!! He told us as we approached our drop off point that'd he'd be back at 1pm for us to drop off any thing we had bought so far and I think we all came back!! It was so nice to have that option as our bags were getting heavy!! Wayne was right there at 4pm to head back to Maine. We watched Matilda which made the ride back home quick! I will definitely take another tour with Custom Coach!

I booked Northeast Charter & Tour for our daughters wedding and we are less than impressed with…read morethis company. I hired the 36 passenger trolley & the 56 passenger coach to drive from Brunswick Maine to New Gloucester Maine on the weekend of 20 July for the wedding party and all of our guests. One of the six trips to and from the hotel and venue went well, the other 5 not so much. The driver of the coach bus showed up late at the hotel to pick up our guests and then to make matters worse he drove right by the venue and had to turn this coach bus around in the middle of a back country road. The wedding started 15 minutes late which created a ripple effect for the rest of the night. Neither the trolley or the couch bus had adequate working air conditioning. I called the company on the next business day to let them know what had happen and the office manager told me that they where aware of the air conditioning problem and apologized for this and the driver of the coach being late. He told me that he was going to talk to the general manager about what had taken place and someone would get back to me. To date I have not heard back from them. Northeast Charter & Tour moved our guests from hotel to venue and back but we could have done this for much less and not had any of these problems. This was not a low budget contract with them by any stretch.

Hi5 - Hi5 car

Hi5

(2 reviews)

I booked a Hi5 bus online for my friend's bachelorette. I ended up paying for a round trip (150$…read moreCAD) that never happened because the company cancelled our trip without any explanation. When I called to ask why, they said it was because they didn't have any buses or transportation available. They assured me I wouldn't be charged. Nonetheless, I received a payment confirmation the next day. I called the company back to flag the issue and was told that both transactions were now cancelled and would disappear from my credit card within 3-5 business days. It's now been almost a month and I still haven't received any refund. Both pending charges have officially gone through, and no one is answering my emails or calls. I had to contact my bank to dispute the charges. I'm so frustrated!

Contracted for a bus to transport 39 wedding guests from The Colony Hotel to St. David's Episcople…read morechurch. Our driver, Jacob, showed up with the wrong vehicle (a 14-passenger van). While he admitted fault and sub-contracted a Bronco SUV on his dime, they managed to make multiple trips to get everyone to the wedding on time. Both vehicles were filthy, a total embarassment to us, and a major disappointment to the bride and bridesmaids. Not what we paid for or expected for wedding transportation. Got an apology, but not even a partial refund. Not in the habit of writing bad reviews, but this situation merits it. Total turn off and damaging to our own reputation.

Greyhound Bus Lines - publictransport - Updated May 2026

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