If I could give this garbage service negative stars, I would…read more It's the only "functional" cab company in this town, but they don't answer their phone, even during business hours. I tried like ten times. Almost missed my flight because of it.

Best Taxi in Augusta Maine, very clean and in great mechanical condition. Even had a great smell…read moreinside. Door to Door Service - Excellent! Friendly and courteous too, willing to help.The only one I will use in Augusta area!! John B

Going to Logan airport?? Leave the driving to Concord!! Courtesy and professionalism describes the…read moredrivers! Make sure you have your ticket printout prior to arrival for a seamless journey. Safe travels!

I have never been disappointed with Concord. I remember when I was returning from Honduras, March…read more2007. We were in Boston, in a blizzard, trying to get home. Our driver was so awesome, funny, kind, and got us to Bangor safely. It took HOURS but I'll never forget how great he was. I wish we had more options - I travel from Lincoln, Maine to Portland, Maine frequently. I try to use public transportation as much as possible to save the environment and save my car. Perhaps the limited options are Covid related. It was hard getting up at 4:30 this morning to get on the 7 am bus to Portland. I was determined to support our business and also help save the environment. I have been vaccinated against Covid, that has helped me make this decision, as well. They have plastic guards on all the seat backs. They have seats blocked off. The staff are awesome, as always! I love how I can sit back, read, listen to music, or watch a movie. You do have to bring your own headphones now and they do not serve water and snacks. That is fine - I'm grateful they are still in service.

Great cab company, use them all the time. Everyone is great. If they can't get to you right away…read morethere are great about communicating it and calling you when they are on the way. Take it from a local.

BoBo is very genial guy and accommodating. Had an emergency in Boothbay Harbor, needing to get…read moreback to Boston on a very busy, holiday weekend. Not only did he come through in a pinch, he was able to pick us up on our schedule. I wouldn't hesitate to call on him again!

I have used Igor and Bay Limousine for over twenty years for car service in Maine.My experience has…read morebeen exceptional.Nice cars,Well maintained,extremely professional in every way,polite and on time.I recommend them very highly. Bill Harrison

Igor is amazing. He picked us up and drove us through a blizzard through the night in order to make…read morea flight from Newark. He wasn't working that night, but answered our frantic call when our flight was cancelled. Later, I found myself in Portland again and a friend had booked some other car service. It was horrific. I remembered Igor and he sent someone else, a consummate professional who made the other driver seem even worse. Cannot recommend this company more!

Traveled to Boston on a Custom Coach bus the other day(1st snow storm of the season)and it was…read moregreat. Pick up was right on time and our driver Wayne was personable and took great care of us!! He told us as we approached our drop off point that'd he'd be back at 1pm for us to drop off any thing we had bought so far and I think we all came back!! It was so nice to have that option as our bags were getting heavy!! Wayne was right there at 4pm to head back to Maine. We watched Matilda which made the ride back home quick! I will definitely take another tour with Custom Coach!

I booked Northeast Charter & Tour for our daughters wedding and we are less than impressed with…read morethis company. I hired the 36 passenger trolley & the 56 passenger coach to drive from Brunswick Maine to New Gloucester Maine on the weekend of 20 July for the wedding party and all of our guests. One of the six trips to and from the hotel and venue went well, the other 5 not so much. The driver of the coach bus showed up late at the hotel to pick up our guests and then to make matters worse he drove right by the venue and had to turn this coach bus around in the middle of a back country road. The wedding started 15 minutes late which created a ripple effect for the rest of the night. Neither the trolley or the couch bus had adequate working air conditioning. I called the company on the next business day to let them know what had happen and the office manager told me that they where aware of the air conditioning problem and apologized for this and the driver of the coach being late. He told me that he was going to talk to the general manager about what had taken place and someone would get back to me. To date I have not heard back from them. Northeast Charter & Tour moved our guests from hotel to venue and back but we could have done this for much less and not had any of these problems. This was not a low budget contract with them by any stretch.

I booked an Hi5 bus online for my friend's bachelorette. Ended up paying for a round trip (150$…read moreCAD) that never happened because the compagny cancelled our trip without any explanation. When I called to ask why, they said it was because they didn't have any buses or transportation available. They assured me I wouldn't be charged. Nonetheless, I received a payment confirmation the next day. I called the company back to flag the issue and was told that both transactions were now cancelled and would disappear from my credit card within 3-5 business days. It's now been almost a month and I still haven't received any refund. Both pending charges have officially gone through, and no one is answering my emails or calls. I had to contact my bank to dispute the charges. I'm so frustrated!

To update my previous review. This is a big scam. When you search for Hi5 LLC in Maine, it will…read moreshow up 5 stars with 128 reviews from an unknown website (i.e Cybo) from Europe and you can not see the review. For scamming reason they put 5 stars in fake review so people will believe they are a good company. They are also have some services on the website call Hi5 Home Care LLC in Maine in trying to scam the retirees in Maine community. The reason i know because they use the same address that i booked for a taxi ( see my previous review). So Watch Out. Don't be another victim

Our tour guide made the ride from one brewery to the next as enjoyable as the stops, filled with…read morefun brewing history and information. The bus was clean and comfortable. 14 people got on the bus as strangers and bonded quickly over beers and brew tales. This really seemed like the kind of adventure you could do again and again. Can't wait to go back and share the Maine Beer Tour experience with others. The one downside was that, as someone who is perpetually early, the lack of signage to be sure I was in the right place made me a bit nervous that I was where I was suppose to be to catch the bus. We hung out in front of the Portland Lobster Co. For a few minutes before others arrived to reassure us we were in the right spot. Overall, this was a fantastic adventure for this beer lover. I learned new things about breweries I thought I knew everything about and was introduced to Bunker Brews and Ice Tea Mead. We'll be back.

Great harbor tour. We thoroughly enjoyed the beer and the commentary. I would highly recommend.read more

I booked a Hi5 bus online for my friend's bachelorette. I ended up paying for a round trip (150$…read moreCAD) that never happened because the company cancelled our trip without any explanation. When I called to ask why, they said it was because they didn't have any buses or transportation available. They assured me I wouldn't be charged. Nonetheless, I received a payment confirmation the next day. I called the company back to flag the issue and was told that both transactions were now cancelled and would disappear from my credit card within 3-5 business days. It's now been almost a month and I still haven't received any refund. Both pending charges have officially gone through, and no one is answering my emails or calls. I had to contact my bank to dispute the charges. I'm so frustrated!

Contracted for a bus to transport 39 wedding guests from The Colony Hotel to St. David's Episcople…read morechurch. Our driver, Jacob, showed up with the wrong vehicle (a 14-passenger van). While he admitted fault and sub-contracted a Bronco SUV on his dime, they managed to make multiple trips to get everyone to the wedding on time. Both vehicles were filthy, a total embarassment to us, and a major disappointment to the bride and bridesmaids. Not what we paid for or expected for wedding transportation. Got an apology, but not even a partial refund. Not in the habit of writing bad reviews, but this situation merits it. Total turn off and damaging to our own reputation.

He is very courteous and comes when he says he will. He keeps open communication with his customers…read moreand arrives when he says he will. I will definitely use him as a taxi service from here on!!

Very friendly taxi service. The driver is fair in price and very polite. Lloyd's Taxi is always on…read moretime and gets you to your location on time. The car is also neat and kid friendly. The only taxi service I've seen that has a kid's booster seat!