I have been a patient at Facey for years and before that had a physician who had a very busy…read morecalendar; it was difficult to get an appointment with her so Facey was my other insurance coverage option. This review is solely based on my experience with my Facey physician and the staff. I am happy to say that my primary care provider, Dr. Shirvanian listens and for me, that's a very important thing and something I look for when I choose a physician. She sits and spends time with me during my appointment. She asks questions, answers my questions, and offers thoughtful and helpful advice - she genuinely cares. Her nurse, is just as caring and pleasant. Other thoughts about my experience: - Provide a list of your meds if you're a new patient. - Front office reception and in-house lab are staffed with friendly, ready-to-help professionals. (They really ARE nice.) - Parking is NOT validated and is expensive; look for street parking if you have time to spare. - Online access to your records (not sure if it's ALL records) through MyChart, so you'll see your lab results, medications, have the capability to message your physician, etc. **A quick note about messaging through MyChart. There is now a longer response time, of which I, personally, was not informed. I'm still trying to find out what happened. I took one star off for that. - Finally, try your best to be kind.

Used to be a great practice. Management is ruining it to make extra money. They fired much of the…read morestaff and replaced them with poorly trained call center personnel. They will give you bad medical advice, which is illegal. But don't worry, you won't be able to reach them because it will take hours for the phone to go through. They also started running commercials for medical scams in the waiting room on large televisions. Find somewhere else.

I have been seeing doctors at Comprehensive Spine for several years now at all of their locations…read more I had a SI joint fusion and continue to receive pain management injections on going. Everyone is very nice and extremely helpful. Highly recommend.

I can't speak to what it's like to actually be a patient because the call-center does not have the…read moreinformation that I need. They referred me to the front desk at the office who doesn't return calls. I had an appointment scheduled, but was told after three weeks by someone in a call center somewhere, who admitted she wouldn't have the most accurate information, that they only work on the back and not other areas of pain. I was referred by my spine doctor, but he knows that my whole body is in pain so he wouldn't have referred me to someone just for the back. If you do manage to get through to the office, they don't answer the phones. It just rings and rings and goes to voicemail. I've read through many of the reviews on here, and that seems to be the general consensus. As someone who worked in a medical office at the front desk, I know that if they are not answering the phones and reflecting good customer service, that gives me a bad feeling about what my experience will be once I get there which at this point maybe never because I am not booking an appointment until I know if he treats my issues. The fact that I can't get an answer like that from the people at the call center, reflects poorly on the company.

This dr was referred to me by another excellent Dr Ranesh Kesavalus who sent me to her because he…read morewas too far from where I lived.(1 1/2 hour ride from home). Friday I had my 1st appt @ 1:00. Got there was greeted by a smiling, very friendly receptionist name Kimberly. My first thought was Oookay. This may not be so bad. She got me checked in and I sat down. No siuner than I sat down (it's not even 1:10p!!) and a really friendly nurse opened the door with the biggest smile, greeted me by my sat name ( I hate ppl I don't know calling me by my 1st name at my age). Introduced herself as Idania B. And away we went (said to myself this is getting better and better so I can put my 1st scary dr. visit worried back I my stomach. No worries) into the exam room. She did the necessary Q&A. BP. Had such a fun time with her! One in a million is Ms. Idania. She left and within 5 minutes Dr. D 'Sousza came in. She looks so young and pretty but don't let that fool ya. People, she knows her business!! Very, very thorough, actually physical examined me, asked lots of questions, knew my medical history ( how'd she know that!!?). She's an excellent listener, too. At the end of my exam, she recommended scripts to alleviate my pain, explained all side affects and let me choose the one I would take. She then gave me injections in my pain sites and I was on my way home, pain free. I got the right one, folks. I adore this doctor. She and her staff are keepers. And I highly recommend them. Brenda S. Very Satisfied Patient. 11-08-2024

Takes her time during the exam and really listens…read more Her follow-up to my tests was thorough, and she explained all the results. Dr. Pilossyan is a wonderful physician.

Dr. Pilossyan is terrific! Not only is she sweet, kind, thorough and patient, you can tell she…read moregenuinely cares for her patients. I also believe she is sincere and honest. She did not advise me to get unnecessary procedures or rack up the medical fees. In fact she did the opposite and obviously had my well being as her number one concern. I highly recommended her!

I would not grade them all of for their front office staff services was horrible and extremely,…read moredenying me services trying to extort money from me to to "pay in cash" (when my insurance covers all of of my medical fees (which we discussed over the phone 2 months prior and I emailed their offices the front and back side of my insurance care who referred me to them on their networking doctors referral list), 100% with no co-pay), lying about not taking my insurance when I called 2 months prior to me office visit and I also emailed them my insurance card and referral letters and they set up my initial doctors RA appointment over the phone. The staff was very pleasant, professional and extended me every courtesy. When I showed up 1/2 hour (as I am always early for any appointment as a habit) early for my 2:30 pm appointment. When I arrived, the staff immediately gave my dirty looks as if I was not supposed to be there and looked at me as if I had 1,000 heads with a look of disgust on their faces too. The 2 females at the front desk, laughed at me as I announced my first and last name, spelling my first and last name out to the staff as a professional courtesy and time I was scheduled at this appointment, they kept starring at me as if I had 1,000 heads. The staff made me feel very unsafe and totally unwelcomed by them. They were very racist in their nasty looks, limited hostile conversation, not friendly towards me, making rude sound affects, sneekering at me once I walked into their offices and I introduced myself in and greeting the staff which were nasty, rude and unprofessional staff. The one girl took my ID, sent it, and walked to the front door instead of letting me hand her my insurance card at the front desk where she was sitting. All the time, she was sneering at me as she stood behind the office door, knowing I could see her while standing at the front window. She continued to laugh and point at the other girl seated at the desk, they both snickered at me for reasons I later discovered. Then 2 seconds later, a girl opened the office door and said to me, "We don't take your insurance." I told her I called two months ago, and spoke with this office. This office clearly and specifically stated they did take my insurance, and you are on my insurance company's doctor referral 31 page list. This office staff continued to laugh at me and look at the other girl. Who continued to laugh at me too. I could clearly see it was racism because when we were chatting on the telephone, the staff was very professional and friendly, almost graciously so. Unfortunately, when I showed up for my doctor's appointment, the staff was aggressive, hostile, almost belligerent, confrontational, and combative toward me, as if they wanted me to engage in an argument with them. Two staff members in this office blatantly denied me medical R.A. services. They did not offer me any form to complete as a new patient and rushed me out of the office, glaring at me the entire time. As I was walking out (and there is so much more to this story, but I am too irritated typing about this racism to give more detailed accounts of the racism I experienced), I was being a disabled senior, grandmother of 7, and mother of 2 adult married sons. I have never experienced this type of racism with any of my past or present doctors as I have with this staff's horrible, barbaric, hostile, rude, and unprofessional racist acts. As I opened the door to leave, the girl at the front desk leaned out and yelled at me: "The doctor can see you if you pay in cash ONLY for all of your visits..."

Very nice work ethics . Love the doctor very thorough and detailed explanation, I recommend her to…read moreanyone who is looking for a new doctor

I changed few doctors before I found Dr. Khudatyan. Finally I found a doctor who I am completely…read moresatisfied and happy. Dr. Khudatyan is real professional and caring and on top of that he is real gentleman and very educated human being. And I have to mention his front desk ladies Angela and Arevik. Both of them are very friendly and welcoming. Most of the time I deal with Arevik. This lady makes you feel home when you get to the office. She is very friendly and responsive with customers. I was amazed that she remembers most of the patients names and always makes them feel special! Thank you very much and keep up great work!

So happy to find this doctor's office and I love coming here! Me and my husband come here. Dr…read more Khudatyan and the staff, her name is Arevik, are so friendly and wonderful! I feel cared from them, very helpful, and if I don't understand something, they take time and explain it to me until I get it. I appreciate their service!! If you are living in the Glendale area, I highly recommend :)

Be aware: this office charges all patients - including those with Medicare - a $300 annual…read moreadministrative fee that is not disclosed upfront. I called to schedule an appointment with Dr. Wollaston and was told I needed to complete paperwork online beforehand. When I later reviewed the forms, I discovered a statement indicating that, due to low reimbursement rates from Medicare and other insurance providers, the office charges a $300 annual administrative fee. According to the form, new patients are allowed two visits, but must pay the $300 fee prior to a third visit. This fee is billed annually, beginning April 1. I contacted Medicare directly and was informed that physicians may only charge additional fees under specific circumstances, such as concierge or retainer arrangements, or for services not covered by Medicare. Based on that information, this fee does not appear to fall into any of those categories. What was especially concerning is that this fee was never disclosed to me when I scheduled the appointment. When I spoke with the office manager, Evelina, and asked why, I was told that informing patients is something to the effect of hit or miss. Due to the lack of transparency, I canceled my appointment and requested documentation showing that this fee is permitted for Medicare patients. I will also be following up with Medicare regarding this matter. I have attached a screenshot of the form referencing the $300 charge.

Dr. Wollaston and his supporting staff are wonderful! I felt safe and heard after being dismissed…read moreby dozens of doctors because of my age and physical appearance (athlete with Rheumatoid arthritis). He asked various questions about my symptoms and journey with my auto immune disease. His gentle demeanor and empathy is hard to find in the world of rheumatology. Especially as a seronegative patient. The admin and nurse taking my blood were friendly and sweet. I will definitely refer over friends in the AI community. I received optimal care, thank you Rheumatology Associates!

This is an update to my previous review and covers the 2 years since it was written…read more I have been coming to Lakeside-Regal for my physical therapy since I lost my ACL tendon in 2023, and I can't tell you how amazing they've been. They helped me through ACL reconstruction surgery and got me active again. I'm a very active person, especially for a senior (I play tennis, do karate, surf, and work out at the gym), so over the last 3 years, I've seen a lot of these wonderful people, off and on. I push myself too hard, and they help put me back together! Everyone I've worked with is very knowledgeable among the PT staff, and the front desk people are really organized. Molly is my #1 physical therapist, and she's terrific. She's supportive of my active lifestyle and always helps me understand how I can do what I want to do in the safest, healthiest way. She's like a top mechanic for my body -- she gets me back on the road! (I've also worked with Matthew, Thomas, and Arbi, and they're great too.) I'd like to shout out to the front desk staff, who are so organized and keep things running smoothly: Gen, Ivonne, and Chelsie -- thank you!

BEWARE bad billing/business practices…read more I specifically asked Lakeside before treatment whether they were in-network with my insurance plan, and the front desk told me yes. Based on that information, they collected the standard in-network co-pay at the time of my visit. Afterward, I received a bill for more than $300 and later collection notices because the visit was apparently processed as out-of-network. When I contacted the office, they did not take responsibility for the misinformation or make any meaningful effort to resolve the situation, despite the fact that their own staff charged me an in-network co-pay on the day of service. My insurance ultimately agreed to waive the charges as a courtesy, but the entire experience was stressful, time-consuming, and avoidable. Patients should be able to rely on the coverage information they are given before receiving treatment. The doctor was perfectly fine, which is why I'm giving 2 stars instead of 1, but based on the billing experience alone I would not return.

So you'll see the reviews here are split into 5-star, and 1-star, and nothing in between!…read more The 1-star reviews complain about appointments sometimes starting late, and the way Dr Hanberg presents in meetings. If guaranteed timeliness, a 15-minute meeting, and 'buddies on the golf course' presentation are more important to you than having a chronic and mysterious health condition solved: yes, please stay away. Dr H is a genius who cares deeply for her patients. She is at the leading-edge of *real* Lyme disease diagnosis and treatment. Some of the complaints about timeliness are because she works at a hospital in the day, takes Lyme patients in the evening, and sometimes has to deal with hospital emergencies - which obviously stretches her day even further. Her assistant Brenda displays equal care, going above and beyond to help organize care and save costs. The 5-star reviews are from those who genuinely see the genius, kindness and care. And are prepared to 'pay' the frankly trivial price of working around some of the rough edges. [My review is based on 4-5 years of working with Dr H on the health of my daughter, who had a chronic, mysterious, life-threatening condition that Dr H identified, and has helped to treat. I'm a neuroscientist with advanced training in theoretical physics. As others have said about their cases: Dr H saved my daughter's life when no-one else could. ]

This is the best way I can share how brilliant Dr. Hanberg is and what she brings to the practice…read moreof medicine -- what does for her patients: share an excerpt from the memoir I'm writing. Sometimes our angels come to us in mysterious ways, and sometimes we don't appreciate them when we meet. In addition to the doctor who was present when I was being born, Dr. Hanberg is the physician who probably deserves the most credit for saving my life and putting me on the path to the best health possible of any doctor I've ever met in my entire life. And you know what? I was so bratty and spoiled and self-absorbed in my own fantasy love story that I don't think I ever thanked her once for what she did for me (other than this yelp review and of course what she did for me will all come up in the book). Like Einstein, brilliance is eccentric, brilliance bounces around, brilliance is quiet and unassuming. If you're lost and looking for a little guidance, like a light in the fog of holy shit I'm neck deep in sea of suffering and sh*t, go see Dr. Hanberg. *** CHAPTER 15: "Holy shit I've never seen anything like that before!" I lay in the hospital bed at St. Joseph's Hospital in Burbank listening to the sounds of the machines. The sounds of steps down the hallway. The sounds of cries from the room across the hall. There's always sounds inside the walls of a hospital. Sounds straight from a horror film. Having just been diagnosed with C-Diff, the new antibiotics I started in the hospital were starting to work and my bowels were slowing returning to normal. A few weeks earlier when I was dosing myself up with handfuls of amoxicillin tablets I knew I was gonna pay a price, and C-Diff was the price. As much as a C-diff infection presented an entirely new set of problems, I didn't once regret the mounds of mouthfuls of amoxicillin I took leading up to my first hospitalization at Cedars-Sinai on September 17th, 2005. That amoxicillin kept me alive. As I lay in the darkness pondering my new stew of misery, the door creaked open. "Sorry I'm so late." It was Dr. Hanberg. I liked late night visits. I'm usually up all night when I'm at the hospital. (And at home too.) "No problem, thanks for coming by." I meant it. "I've just spent the last few hours reviewing your case and--" Normally I would think a doctor was full of sh*t if they said they had just spent a few hours reviewing my case, but I believed her. She sounded determined to find a way out of this medical maze of hell I was living in. I appreciated that more than I could express. "after going over your records...the turbulent last few weeks...and I spoke with Dr. Schroeder..." Hearing his name made me happy. I sat up a little. "--and I like him by the way--" I hope not in the way that I like him. I watched Dr. Hanberg swirl my case around in her mind...like someone close to putting their finger on something that that they can't quite reach. "Your case is complex, there's a lot of things going on...autoimmune, infectious..." She looks at me closely, like she's taking a fresh look to see if there was something she might have missed. She paused, after careful deliberation she was sure we should take this turn together. "Have you heard of IVIG?" Hmm...I'd never heard of IVIG. "IVIG is immunoglobulin, it's effective in helping patients with immune disorders, both infectious and autoimmune disorders...I think it could help you. Would you be interested in trying it?" While I wasn't convinced I had multiple sclerosis - in fact I thought the MS diagnosis was a big distraction from the issues truly plaguing me - but if IVIG could work for both infections and autoimmune problems, then maybe I could make the people who think I have MS happy while I also help myself recover from the infections truly retching my soul by trying this IVIG. "Yes, sure, I'll try it." She nodded, I'd heard her. I could tell she hadn't come to the decision to order IVIG lightly, she had put a lot of thought into it. I was grateful that she understood how bad my infections were, in spite of the fact I didn't 'look sick'. Dr. Hanberg was listening.

Dr. Gevorgyan is the best rheumatologist in Glendale. She's very caring and thorough and above all,…read morelistens to her patients

From the owner: M&D Medical Corp. -where your health meets its needs.read more