FYI Redlands Advantage laboratory hours are 8 am to 4:30 pm. This information is not posted on the…read moreOptum website, but is printed on the doors. I've been a patient at Redlands Advantage for over 10 years. My primary care doctor stayed through the transition to Optum and reports that "panel size" (the number of patients assigned to each doctor) dramatically increased after Optum took over. (Doctors in other specialities report the problem is not as bad outside primary care). Optum is owned by UnitedHealth Group (UHG), a major healthcare company with over $370 billion in revenues per year. In its latest report to shareholders, UHG touted "double-digit growth" at Optum and 14% growth in earnings across the entire company. Regrettably, the growth seems to be coming at the cost of patients and providers. Source: https://www.unitedhealthgroup.com/investors/financial-reports.html

Very hard to contact a representative. My husband need a rehab facility and no one seems will take…read moreOPTUM just some lousy facility out of Redlands with numerous violations spend hours with this issue and it is pretty disgusting the service I have endured ! Yet again I will try ! I will be posting on my page of this dificultf situation !

Dr. Barker is amazing. He was able to help me when my previous doctors were not able to. He was…read morekind, thorough and caring. I absolutely recommend Paracelsus if you are struggle with your health.

I love this pediatric, great facility, great doctors, great receptionist. I really love how they…read morefind the time to actually sit and consult not just 10min visits. Highly recommend

Dr. Wilson and his staff truly care about their patients. They are always kind, compassionate and…read morehelpful.I have enjoyed being a patient there for many years now. I highly recommend In Your Best Interest Medical Clinic, the name fits. Sincerely, Stephanie Larsen

I have been with Dr. Wilson and his staff for almost 10 years. From the time you walk in, to the…read moretime you walk out, EVERYONE is super helpful and friendly. It's always nice and comforting to have that special relationship with the whole staff. They know everything about me and they are always kind and caring. If your looking for a good Dr. and a genuine staff, look no further. He is the best!

Did not accommodate me as a new patient. I first called and asked the receptionist said no. So I…read moreasked when she said at no time in the near future.

Amazing doctor, amazing staff! Literally have never had one bad visit in 14 years. Dr. Wilson and…read morehis staff are truly here to serve their patients!

This is my honest review and experience for this facility and staff. I have been going to this…read moreoffice for two years now. Appointments are easy to make and you can usually be seen within a day or two at most. No problems with rescheduling or when you're a few minutes late. On most occasions the gals in the front are helpful & friendly. This unfortunately is not always the case. Over the last 2 years I have seen the same Nurse Practitioner and up until this point have been very satisfied with the care I received. This NP has spent time going over the details of my chart with me when I was waiting for insurance authorization. He's also been helpful with little life tips that simply seem to make sense. After the care I received recently I will no longer attend this this office. Here's my most recent experience: Appt was on a Wed 14th. Arrived and tell the checking in nurse who I've had a few times and lacks bedside manner why I was there; fainting spell the Sunday before, 11 positive home pregnancy test and a missed period for 4 days. I go to end of office to drop my urine sample. Walk back to my assigned room toward the front of the building. I anxiously wait in the room and begin to hear this!...Voice of two back office girls very loud. "Is she pregnant!?" "No if she was there would be the hormone." "No don't do it again she's not pregnant." The comments continued very loud without any regard for my privacy and confidentiality. I was beginning to feel sick to my stomach as they continued to banter over their own opinions about testing. NP comes into room. I explain fainting and show him my injury and explain the multiple positive tests. He asks, "Did they take a urine sample?" I reply "yes." He opens my chart and says it's negative and to go for blood-work. He is caring and reassuring that it may not show so early. If he actually viewed my results himself why ask if my sample was taken!? My conclusion the loud chatty assistants read and reported my results. I return to the waiting room feeling confused and upset. I'm called to the front by another girl who gives me my lab order. I say to her, " hi were you the one who read my results?" She replied in a short tone "Why! Do you have a question?" I reply "um yes I was wondering if you even saw a very faint line since I took 11 hpts and they're all positive. Her exact words, "It was negative!" and she walks away...she offered no empathy or even showed the slightest bit of care. She was rude and condescending. NP tells me my results will be available 2-3 days on Friday or Monday at latest. I confirm when going for blood with lab they assure me since I went first thing Thursday morning my results would be sent on Friday or Monday at latest. I call office late Friday afternoon and results are not available. I log into lab portal online and it states labs have been sent to Dr. already. I call again Monday and they are still not available and told it could take a week. Portal online still confirms it's available. At this point it's been 1 day shy of a week and I have no results. My recent experience was very traumatic. In what should be a happy time I left feeling scared and confused. I immediately picked up 4 more test and they too were all positive. Now wether my test was inaccurately read, expired or way less sensitive than a home pregnancy test I cannot say for sure. What I can say is I do not recommend this office. Again my privacy was not respected and the staff lacks professionalism. There's a minimum standard when it comes to health care and I believe this facility barely meets it. With that being said even with minimum care I believe bedside manner and professionalism is extremely important. The staff at this facility does not conduct themselves with care and professionalism. I have filed a grievance with my insurance and changing providers. Please consider all your options! Update: I called the office again on Tuesday (previously called for results on Friday and Monday) I was told they still have not arrived even though I can clearly see the results online from the lab. I request to speak to the NP or anyone else besides the girl who is simply blaming the lab for the error. Nobody would speak to me. My gut and the obvious tells me it was the offices error not the lab. I received a phone call on Wednesday one week after my initial appointment and 5 days past the time the lab work confirms it was sent to doctors office. Again I would encourage you to think a great deal before deciding to go to this office.

This office is the worst!! The front office ladies are rude and don't care. I would have to wait 2…read moreweeks or 2 months to get my meds filled. I even took faxes to the office to show my pharmacy was sending them. They would always say they never received the request for refills. I even called the office and told them my medical was ending at the end of the month and to please give me extra months worth till I get something else. W Well as I'm writing this they didn't do it. I take two types of blood pressure meds plus pain pills...which I took my last one today..The doctor himself I have no problem with its his staff. They are lazy..heartless..and straight out don't give a Shit!! Beware people don't go to this office.

Oh my goodness! Dr. Nassar is so amazing. AMAZING! Everything about our visit was fantastic…read more His staff is great too! Dr. Nassar was patient, kind, he listened and he was thorough. I highly recommend!

I feel very fortunate that Dr. Mohamed Nassar is my primary care physician. I have been his patient…read morefor several years. He is very knowledgeable and friendly. He listens to my concerns patiently. He accurately diagnoses my conditions and provides me with an effective treatment plan. He explains things very well. He is an excellent physician who truly cares about his patients. The staff at the office is also very friendly and helpful.

Caring doctor! Dr. MEHTA listens and asks insightful questions. He shows up when there are…read moreemergencies at the hospital. He is kind and thoughtful. Great staff who are very helpful.

Dr Mehta is amazing! He takes time with his patients. He is kind and definitely cares. The office…read moreis friendly and efficient.

Internal andFamily medicine.Great quality care. Office experience great. My NP was very…read moreknowledgeable and helpful!! Thank you !! Would recommend and go there again.

Dr was really not caring and didn't take care of the me after the surgery that as made it worse…read more Terrible treatment!

Great facility, Doctors are compassionate. Only complain I have is that If you get here early, they…read morewont call you in until your scheduled time. Waited for an hour just because I have arrived an hour early. During an hour wait, I dont even see any other patients going in and out. 48-mins into waiting, another patient has arrived and seen before I did. You know, I could have been seen by the Physician since there was literally no other patient when I arrived.

I have never met a doctor like Dr. Samaan, he takes all the time needed to understand his patient's…read moreailment, he pinpoints the problem leaving the patient in an awe of how did he know that, I have seen Dr. Samaan for many years, and everytime I visited him I learned so much, he is truly incredible, he deserves the best recognition for a care provider ever, he is the kind of physician that a day after his visit you just want to go back and give him a big hug and say thank you. he also has a great staff working with him especially his Medical Assistant Kimberly Gilleland is just awesome, I can always count on her help when Doctor is busy with other patients, and not to forget Medical Assistant Roni Hasenpflug very warm and welcoming. To sum all this up, I love Dr. Samaan and I am one of the lucky people under his care.

We have waited 2 hours 17 minutes so far. Still haven't seen the doctor. He even took someone who…read morecame in an about an hour after us. The office is now closed. We still wait. Very unprofessional! Absolutely an unreasonable amount of time to have to wait. We will be changing doctors. This is RIDICULOUS