They were unable to scan an area yesterday, which was an inconvenience but I will say that the…read moreyoung lady at the front desk was so helpful and kind. Didn't get her name but she had glasses on and salt and pepper hair, as you face the desk she was the one on the right, not the one right next to the window. I hope her boss sees this cause she was definitely the most pleasant and professional to work with.

I had an extremely frustrating and unacceptable experience trying to schedule an ultrasound. The…read morevery first question I asked was whether the Redlands location offered the specific ultrasound test I needed. I spoke with Ralfjohn Dario, who assured me from the beginning that the Redlands location did offer it. Based on that assurance, I spent over 40 minutes on the phone, sent in my doctor's order, and sat through repeated holds while he supposedly worked on scheduling the appointment. After all of that, he finally told me I would actually have to go to La Jolla for the test. This was a complete waste of my time and could have been avoided if accurate information had been provided at the start. Patients should not have to spend nearly an hour on the phone, submit medical orders, and be repeatedly placed on hold only to be told the opposite of what they were assured at the beginning of the call. This experience showed a serious lack of competence, communication, and respect for patients' time. I would not recommend relying on this office for accurate scheduling information.

Excellent service had an appointment waited around 10 mins and was seen right away…read more Great staff too Went for mris and process was simple and easy

I am extremely grateful for the nurses who helped me during my MRI, Annie and Brandon. I was very…read morenervous and claustrophobic, and the MRI tunnel felt very small. Annie stayed with me the entire time, kept talking to me, and made sure I felt safe and comfortable. Her calm presence truly made all the difference. Brandon was the nurse who checked me in and also helped me, and he was just as kind, reassuring, and supportive. Because of their compassion and patience, I was able to get through the MRI. They both went above and beyond, and I will never forget the care they showed me.

From start to finish five star five diamond service .. I suffer from claustophobia and anxiety…read moreissues ..the staff calmed me immediately and did an awesome job .. thanks guys sorry I'm bad with names

This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

I waited over a month and a half for a CT. Three days before it was scheduled (on a holiday), I…read morereceived notice that the exam had been cancelled due to not receiving authorization from my insurance. No courtesy call, so I could try to fix the situation. Just cancelled and that I need to call to reschedule. Rude, unethical, and unprofessional. So why 3 stars instead a 1? From my previous experience, the mammogram department was superb. The technician was knowledgeable, professional, and kind. She gets 5 stars.

Unfortunately, my experience here was pretty frustrating from the moment I arrived. I was asked to…read morearrive 15 minutes before my appointment, but I ended up waiting about 45 minutes past my scheduled appointment time before being seen. At one point, the front desk staff left the area for more than 10 minutes, leaving us waiting. When they returned, there was very little acknowledgment or warmth. Throughout the visit, the atmosphere at the front desk felt very cold and unwelcoming--something as simple as a smile or a hello would have made a big difference. After waiting in one lobby, I was directed to another suite, where there was no one there when I arrived. I actually had to ask another patient who was waiting if someone was supposed to be there. Eventually an employee came in, but again, there was no greeting or acknowledgment. It honestly started to feel like smiling and saying hello were against the rules. The one bright spot was the person who actually performed my procedure. She was genuinely sweet, kind, and made me feel much more comfortable. She was the only person who really stood out in a positive way during the entire experience. I understand that offices can get busy and delays happen, but the lack of communication and basic friendliness made the wait feel much longer than it needed to be. A little warmth and better communication with patients would go a long way.

I actually like this place. I was a little nervous and anxious while I was in the machine and the…read moreradiologist was so cool about it. Gave me a little break and waited until I was comfortable going back in. I had two scans done. One for my back and one for my shoulder. Also, My new doc is challenging his finding and saying they are basically wrong. I wonder if anyone else has had the same thing happen? I'm sure they both know what they are doing. I just think Its wild that my doc don't agree with anything the radiologist found.

I called and spoke to Juliana and each conversation we had I mentioned I was trying to Schedule an…read moreappointment for an ultrasound. I had my provider fax over documents and was assured they would call me back to schedule the appointment but I never got a call back. I tried to call to follow up and they ignored my calls despite leaving multiple messages. I know they screen their calls because when I called from my friend's phone they answered. That was when she told me they don't do ultrasounds at their office. The lack of communication resulted in a delay of scheduling and they have horrible customer service. I just wished they would have told me when I first called they don't do ultrasounds.

I was admitted for 6 days but I was located at the east campus. The stay was by far one of the best…read morehospital stays of my life. The nurses Tracy, Jessica, Veronica, Irene, Ali, Haven, Eduard and Adriana were my nurses during my stay and they were the most attentive and kind nurses I have ever had. definitely recommend going to this hospital if you want loving and caring nurses. Thank you to all the nurses and Dr. Nemati for helping me heal and recover to go home to my family.

2 different rooms floor 8 showers didn't work , older nurses can seem rude the only reason the…read moreratings aren't lower is because other nurses like China:)and Gabby were very attentive and polite even though they weren't our assigned nurses. Also sometimes staff aren't the best at reading charts but I get it there's a lot to keep track of.

it's hard to write a review for this type of business…read more I arrived for my appointment and was greeted by a very nice lady at the front desk. The office was very nice and clean. Decor was comfortable and their bathroom very clean. I was given a locker to place my belongings in and given a key for access. The open mri was very comfortable. Much better than a closed mri. My MRI was for my brain. The Headrest was comfortable and the padding took a lot of noise off which was nice. The staff injected dye into my blood stream. they did so cleanly and on the first poke highly recommend this office for your mri needs. I won't get another mri unless it's open and here at this office.

A high quality establishment. Front desk staff were friendly for ever encounter I have had so far…read more my first MRI here was Thoracic w/lumbar spine. The Technicians were easy going. I was especially impressed by the skill of the Radiologist as a Neuro specialist. Also I thought that the tech was poorer quality since it's not a 3.0 Tesla or better, yet I was surprised with the quality of results. The report stated how the coils of the equipment were leading edge as well as regularly tuned + serviced for optimal quality results. Bravo!

I needed to get a test right away so I came to this location even if it is farther in distance…read more Everybody at the front desk was courteous and even sent me a link to send my insurance card by phone since I didn't bring it with me. It seemed that I was called in right away after not sitting long. I explained to the worker that I have a bad shoulder and it might affect the exam. The worker and others made sure I was comfortable and gave me support for my shoulder. Everything was clean and I had a good experience.

These people never wash the chairs in their lobby area, they all stink and are stained with urine,…read morea lot of old people come and I believe this is why.

While I have received good patient care from my doctor, I have been frustrated by the billing…read moreprocess. An annual appointment with no co-pay gets billed as an "office" visit months later. Later I find that I owe a co-pay. This has been confusing and frustrating. It leaves me feeling like they are trying to nickel and dime me instead of providing upfront patient care.

the PCPs keep quitting. 4 in 18 months…read more very bad. no continuity of care. go someplace else

Amazing, it was questionable because I was hearing mixed reviews from people that haven't been here…read morein a while keep in mind we all get different doctors and nurses, we don't all get the same experience, for my first time the people who I got in labor and delivery absolutely amazing , the support and help I got was spectacular, they kept updating me on what was going on and what they were gonna do. I had complications but they took care of my baby and I, we are both doing great.

I'm deeply grateful for the care and support our family received when a dear loved one was placed…read morein hospice at St Bernardine Medical Center. The staff--especially the nurses--were kind, thoughtful, respectful, and compassionate. They gave us the time and space needed during an incredibly difficult season. They checked on our loved one with genuine care and thoughtful attention every single time. We were there for about ten days, and the care team was always responsive whenever symptoms changed regardless the shift. They helped us understand what to expect, guided us through logistics, and even supported us with bereavement care. Their compassion made an unimaginable situation more human, and I'll always be thankful for the nurses and hospice care team at St Bernardine.