Did not accommodate me as a new patient. I first called and asked the receptionist said no. So I…read moreasked when she said at no time in the near future.

Amazing doctor, amazing staff! Literally have never had one bad visit in 14 years. Dr. Wilson and…read morehis staff are truly here to serve their patients!

Great facility, Doctors are compassionate. Only complain I have is that If you get here early, they…read morewont call you in until your scheduled time. Waited for an hour just because I have arrived an hour early. During an hour wait, I dont even see any other patients going in and out. 48-mins into waiting, another patient has arrived and seen before I did. You know, I could have been seen by the Physician since there was literally no other patient when I arrived.

Dr. Wilson and his staff truly care about their patients. They are always kind, compassionate and…read morehelpful.I have enjoyed being a patient there for many years now. I highly recommend In Your Best Interest Medical Clinic, the name fits. Sincerely, Stephanie Larsen

Dr. Wilson has been our physician for over a year. He, and his entire staff, are the epitome of…read moreexceptional medical care, efficiency and caring. It is simply not possible to find a more competent and caring physician in the Inland Empire. My husband and I especially appreciate his commitment to wellness. As the inspiration behind one of the most successful health and fitness movements in Southern California-- Ride Yourself Fit, Walk Yourself Fit and Eat Yourself Fit he personally provides the way forward for a healthy lifestyle. On a person to person level, patients will find his wife Alesandra, expert nurse practitioner Lisa, Senara or other staff share Dr. Wilson's commitment to your health, you will receive extraordinary treatment from one and all.

As an RCH employee who works at the hospital I was frustrated and disappointed by the customer…read moreservice I received at the Redlands family clinic. After two visits to the clinic to have a TB test done for the RUSD. I was turned away twice. Hours for TB testing are not clearly posted anywhere in the office or online The second time I was turned away as I was 3 minutes past 11 am and they close TB testing at 11 and requested I come back after 1pm. I expressed that I had been in prior and all paper work had been completed and my baby was in the car with my husband. The office staff could not be bothered. I would have loved to have filled out a satisfaction survey but they were empty.

This place has become the worst health care provider clinic ever. Absolutely ridiculous how they…read moretreat the patients. Apparently they're closed part of the week and have one provider covering Yucaipa and Redlands. It used to be a great lil place and they cared about the patients but no more. Even to get a refill on statins is impossible to get. I had to get a loan from the pharmacist. It's pathetic that we as the patients get treated this way.

Dr. Greggory Jones has been my Primary Care Physician for years - over a decade and a half; as well…read moreas that of my wife, mother, and aunt. This is one of the few times in a Yelp where I am at a loss for things to say, because I have so many *good* things to say about him. Granted - no man is a superman. Even doctors have their limits as to what they can do for their patients - but what Dr. Jones IS... is patient, easygoing and insightful; as well as competent in his knowledge and advice. He even has a dry sense of humor that kind of comes out and at you out of left field at the most surprising times. What he's NEVER been in the time he's been my doctor, is pushy or over insistent on a particular test or procedure or point of view. He's always stated his hunches... his suspicions..and his medical opinions to me and my family as if we were human beings with a brain. We've never felt talked down to or patronized in any way, shape or form. Something the wife and I really like is that we've never felt rushed in his office. When either one of us, or both, are there - we are his sole focus. He's attentive and helps us to feel like we are all partners in our health care. If he doesn't know something - he's not afraid to say so, and to find out more information to discuss during a later visit - or to give a referral to another Doctor, specialist or other resource where we can find more answers. He works out of Beaver Advantage in Redlands, tucked away in a nice little residential neighborhood. The place has a cozy but friendly feel to it, and the staff is always friendly. Granted - sometimes you have to wait, but such is the lot of those of us in managed care; and besides - the office and waiting rooms are comfy. My only minor complaint is that sometimes his own staff can be a bit "bubble headed" when it comes to keeping some of the necessary forms on file (aka I've had to fill out the HIPA form to allow my wife access to my medical records probably around three times now) - but it's certainly not enough to remove s star. If you get a chance - do try to choose Dr. Jones as one of your primary care physicians - he honestly seems to care; and unfortunately, that kind of thing is becoming more and more rare these days. Oh - as an interesting side note.. He kinda has a passing resemblance to the actor.. Hugo Weaving. Whenever he walks into the room I expect him to go... "Greetings... Mr. Anderson... Its time for your exam...".

I'm going to give a 3 for bad customer service. Haven't even seen the doctor yet. Called the office…read moreand was passed around to various hold lines. Then I spoke to a nurse who said she could schedule me but I needed to register first. Was passed to the registration department and guided through that process. Then, was passed back to the scheduler who said that he isn't accepting new patients. When I asked why I needed to register as a new patient in order to find out that he isn't accepting new patients, they didn't have a good answer. Just makes me wonder how good they are at handling other administrative processes that could be more life threatening like lab results and other paperwork.

FYI Redlands Advantage laboratory hours are 8 am to 4:30 pm. This information is not posted on the…read moreOptum website, but is printed on the doors. I've been a patient at Redlands Advantage for over 10 years. My primary care doctor stayed through the transition to Optum and reports that "panel size" (the number of patients assigned to each doctor) dramatically increased after Optum took over. (Doctors in other specialities report the problem is not as bad outside primary care). Optum is owned by UnitedHealth Group (UHG), a major healthcare company with over $370 billion in revenues per year. In its latest report to shareholders, UHG touted "double-digit growth" at Optum and 14% growth in earnings across the entire company. Regrettably, the growth seems to be coming at the cost of patients and providers. Source: https://www.unitedhealthgroup.com/investors/financial-reports.html

Made an appointment as a new patient, it was 2.5 months out. They got me in earlier to see his…read moreNurse Practitioner, who listened to most things I had to say except testing my testosterone levels. She prescribed blood pressure medicine and set an appointment for 30 days later to check on the progress of the medicine. That appointment was cancelled a week before the appointment because I had an appointment coming up on September 28. Today, I was told that my appointment for Sept 28 is now cancelled because "the doctor wont be in office that day", but they could reschedule me for February. Worst first experience with a doctor ever. His Nurse Practitioner was extremely nice. His office is just miserable

They have the worst customer service, and an apparent inability to keep staff…read more My first PCP was "laid off" along with a buch of other doctors. Six months later I got a new PCP. Great guy. He quit Optum because of its management within 9 months. Seven months later, I got a third PCP. He stuck around for a whole year! Then without warning, he retired. Now they tell me it is a nine month wait to "get established" with a 4th PCP. 4 PCLs in 2 1/2 years! What could possibly go wrong? I fired Optim for poor performannce. Go anywhere else.

Post stroke care. My brother is covered by Optum. They have left him to decline in the months…read morefollowing his stroke. Despite many many calls for help with physical therapy and speech therapy, It took months to get help while his condition declined. He is now getting occupational therapy. Medical professionals (other than Optum) have told us that he should have been in a stroke recovery rehab center. Watching him decline, hardly able to speak is heart wrenching. Still no speech therapy! Every call comes with excuses, no help! Warning, never sign up for Optum and if you already carry it, change your coverage!!!

Dr. Barker is amazing. He was able to help me when my previous doctors were not able to. He was…read morekind, thorough and caring. I absolutely recommend Paracelsus if you are struggle with your health.

I love this pediatric, great facility, great doctors, great receptionist. I really love how they…read morefind the time to actually sit and consult not just 10min visits. Highly recommend

suit 104, do not recommend coming here, first of all the women who answered the phone was busy…read morelaughing with the another worker in the background as I was trying to reschedule an appointmet, and as for their Np who I was seen by, so rude and when I was explaining how I felt he laughed and said "now you have ocd come on" and made me feel completely uncomfortable and was very unprofessional. I had worked up the courage for a week to be able to leave home and get seen by a " professional" to get help, only to be left feeling worse and feelings being invalidated.

Oh my goodness! Dr. Nassar is so amazing. AMAZING! Everything about our visit was fantastic…read more His staff is great too! Dr. Nassar was patient, kind, he listened and he was thorough. I highly recommend!

I feel very fortunate that Dr. Mohamed Nassar is my primary care physician. I have been his patient…read morefor several years. He is very knowledgeable and friendly. He listens to my concerns patiently. He accurately diagnoses my conditions and provides me with an effective treatment plan. He explains things very well. He is an excellent physician who truly cares about his patients. The staff at the office is also very friendly and helpful.