Went in there expecting service. Waited for someone to assist and no one came like the guy at the…read morefront said. The one girl in the area looked at us and said something to someone in the office in the corner and never bothered to come over and helped. Needless to say we got NO assistance. I guess we looked like we could not afford their stuff....don't let the looks fool you.....SMH

We started working with Prosource in early March at the recommendation of a local independent…read morecontractor to check out flooring, cabinets and countertops for our kitchen remodel. We stopped in on a Saturday and spent most of our time browsing floor options. We worked initially with Alexandra, who was very helpful when looking at photos of our home. She was very informative when it came to styles and options and allowed us to check out several samples to take home. Before the end of our visit, she referred us to another associate to discuss counters and cabinets. He was initially very helpful as we looked at options to fit our budget and space. Eventually, we went with another manufacturer for custom cabinets, so we were now considering only countertops with Prosource. Fast forward 3 months - we found another material we liked at Superior Marble in Portsmouth, which Prosource also carried. We were excited to learn that they could provide and install for nearly $3k less than Superior and with a faster turnaround time. When it came to getting the invoice and contract from the associate at Prosource, he became harder to get hold of. He would promise information and never provide it; would not return emails or phone calls or would do so weeks later. We had to send multiple requests via email and phone for composed estimates and paperwork to sign and to schedule the templating. He ended up leaving the company and we got passed around to 3 or 4 other people to help us with templating the countertops and scheduling installation. Of note, they also requested payment in full to even get scheduled. We paid and got on the schedule for a month later (Jul 30th). After template, it was 2 1/2 weeks to install (Aug 18th). They had a subcontractor complete the template and installation - Mike - and he was great to work with. We did have some issues after installation - sharp edges, a stain and a slight chip after installation and he returned within 2 weeks to take care of those issues and make sure we were satisfied, which we are! Other than the back and forth with associates @ Prosource which were a slight headache, I have no hesitation recommending the product we purchased. We saved a good chunk of money, but it came at the cost of a wait, which was overall worth it. I would consider returning when we renovate our bathrooms in the near future.

Good value B grade building supplies. Bought a front door for my house. Saved several hundreds of…read moredollars. Is it perfect? no but the cost savings and usability are. No refunds.

What a great experience!!! One word: Fantastic!!! Pete Hernandez is, knowledgeable, friendly,…read moreand professional. My shed turned out great, I will definitely tell my friends. Love it!!! Thanks Pete.

Worst Customer Service I have experienced in my life. I called the Sales office and talked to Joe…read more I asked him for his email address? He gave it to me very fast. So I asked him to repeat it. So I once I repeated it back to him. He hung up the phone while I was still talking. So I called him back and told him that. His reply was "He has customers and doesn't have time for me." Just bad customer service.

Could not have been more pleased with the customer service Terry provided. We ordered two interior…read moredoors after a larger home improvement store failed to fulfill our order. Terry not only ensured we got the doors we needed but personally delivered them to our contractor so our project was not delayed. Great service!

Meghan was extremely helpful. They had all the marine dock materials I needed. Only way to…read moreimprove is if they would make one cut per board to help in transporting since I don't have a pickup truck.

From the owner: Builders FirstSource is the nation's largest building materials supplier. Our Chesapeake VA…read moreMillwork proudly serves builders, contractors & remodelers in Chesapeake and surrounding Southern VA Area with their building supply & construction needs. This facility offers the following building supplies & services: Doors & Millwork, Design Center & Showroom, Business Center, Mill Shop, Walk-In Customers Welcome, Install Services. Cold weather doesn't slow us down. Count on fast, reliable service and winter-ready products that help you build smarter. Visit us today to discover why we are known as builders' first choice!

Founded in 1932, Princess Anne Pile and Lumber has a long history of offering customer service that…read morecontractors can rely on.

From the owner: Founded in 1932, Princess Anne Pile and Lumber has a long history of producing quality treated wood…read moreproducts and offering customer service that contractors can rely on. We have always prided ourselves on taking time to get the customer products that have been produced in the way that they should be, without cutting corners. We are located in Chesapeake, Virginia, in the heart of Virginia's Chesapeake Bay region. Our mission is a simple one. Our customers are the reason we are here, and we will continue to offer them quality service and products for the marine, concrete, utility, specialty construction and landscaping markets.

Fantastic company. These guys are top notch. Fantastic customer service, and great prices. Come to…read moreJR and get the same great service if you're buying a couple pieces of steel for a home project or a couple tons of steel for a construction job. My buddies and I had been buying steel online and these guys beat the online price every time, and you don't have to pay for shipping. The only reason I didn't give 5 stars is that I wish they had more inventory. But if they don't have exactly what you need they can get it quick.

From the owner: We're a family owned business that has been meeting the metal needs of the Southeastern Virginia &…read moreNortheastern North Carolina region and beyond. We carry lots of materials such as Beams, Angle, Pipe, Flat bar, Grating, Sheet Metal, Ornamental Hand Rails, JET Equipment, and much more. JR Enterprises is now stocking DOM tubing for asphalt, dirt, mud, enduro racing & even for your rock crawler! Call us today to get a jump start on that racing project you've been putting off.