Can you say A1 customer service? I worked with Chris throughout the process of reflooring our home…read moreafter there was water damage. He came personally to our home with samples, provided quick response updates via email and text. We were offered same day results as far as estimates went. We were able to schedule our flooring install within 2 weeks, could have been sooner but we had to wait on the install of our vinyl planking. The prices here were reasonable and if you're military, they offer a discount. If I ever need flooring done again I will be sure to come back to them. If you want great customer service, great prices, and a quick turnaround on your project reach out to Floors To Go and ask for Chris.

We worked with Chris on what type of flooring we wanted and he was very patient with how many…read morequestions and how many times we changed our mind. excellent customer service in his part! Our installers were Kenny and Marshall, they were so nice and got the job done very quickly. They had great interpersonal skills and we all had good conversations and amazing customer service! They did a fantastic job on our floors! They some how managed to make our floors look like they had no issues! Our floors were terrible before hand and they did such a great job it came out flawless! I HIGHLY RECOMMEND AND WOULD DEFINITELY USE THIS COMPANY AGAIN!!!

Family Flooring worked quickly and efficiently. I highly recommend their carpeting business!read more

Great selection and pricing. Randy at store level was great to work with. Gene (installer) was…read moreoff the charts good....phenomenal attention to detail.

My wife and I visited Floor Trader's Chesapeake store this past weekend to research cost on a…read moreflooring project we're considering. We let the salesman know we weren't quite ready to buy yet--or that we might not be doing our flooring project at all--and despite that, the service we received was was above and beyond the call, even if we'd have spent thousands that day. If we do get to the project, we will most certainly be buying from Floor Trader.

My contractors used Floor Trader when we had some water damage and had to replace our beautiful,…read moretraditional hardwood. My husband and I went in person to Floor Trader and chose our samples and what we got vs what we chose is completely different! At the very least so no other person is in the same circumstance that I find myself in, the company should discard that "sample" of the floors that were in the showroom. How is your company and also the manufacturer okay with me just simply hating my floors? This was supposed to be a lovely experience and between Floor Trader (Andrew you were actually very nice and helpful) and my incompetent contractors, this was a terrible experience and I would not recommended doing business with anyone involved in the future. I am aware that Floor Trader is just the supplier and not the manufacturer but they were no help at all when I voiced my concerns and now I'm just stuck with floors that I truly detest. I don't want this to happen to anyone else.

Juan and his team are exceptional! From the initial consultation and quote to the final finish and…read moreclean up they are professional, punctual, friendly, and patient. Juan is highly knowledgeable and his passion for his trade shows. We had him and his crew install, buff, and finish antique oak barn board flooring throughout our downstairs. The unique character and varying width pattern were no problem for them. We couldn't be happier with how they turned out. More importantly, we couldn't be happier with the level of service and care they provided. It is abundantly clear after working with him that he honestly cares about what he does and how the customer is treated. If you are looking for a flooring contractor look no further. Fair price, excellent work, friendly, thoughtful, punctual, and professional.

Juan Jorge Flooring was highly recommended by a friend and I now know why! They were professional,…read morepersonable, affordable, knowledgeable and flexible! I needed flooring for my new home and the closing date kept getting pushed back. Juan was very understanding and was in my house the day after I closed! He was finished within 3 days and left the place spotless! He assured me that if I had any problems or need future repairs he would be happy to help. I love my new home because the floors are perfect! Exactly what I had hoped for! Thank you, Juan and crew! Martha P

They installed my floor and it started coming up all over the house less than a year in. When I…read moreasked for them to remedy the situation I was told "well... it has been a year so thats to be expected". When a flooring company says its expected to replace your floor every year RUN THE OTHER WAY! 0/0 STARS

Posting on behalf of my mother, Trish. Caleb was on time ever single day, very professional, detail…read moreoriented, and has a wonderful work ethic. I sent my daughter a photo of Caleb's one man crew, and we were amazed at the amount of work done in such a short period of time. We were amazed at the quality of the finished floor, and how it made the house look brand new. I have nothing else to say except, WOW! Thank you Caleb!!!

I needed a simple carpet cleaning from my dog urinating on the carpet. Gab finished the job in a…read morelittle over an hour. He was courteous and did a great job in making the carpet look new again.

Friendly, on time, carpets look great. They didn't have a problem with us being in a condo on the…read moresecond floor.

What a great team! What a great product!…read more I spent a large amount of time looking for flooring before deciding to purchase from Cherry Carpet. Why them? Best Price after looking everywhere! Best Selection after looking everywhere! Knowledgeable and relatable Sales Team. Knew their products and even showed pictures of their own homes, where they had installed some of the products. Wonderful family feel -They were not snobbish or condescending which was experienced at other locations. Great Service! Spent time answering questions, researching and finding solutions to unusual concerns. Great Workmanship. All the contractors used for installations were wonderful and did a great job. Everyone was professional and enjoyable. I spent a reasonable amount completing a renovation of flooring with them throughout my home, and never was I concerned with Cherry Carpet. I had to extend my purchase with them for almost a year, due to delays in renovations and they never expressed concern with the time or the payment. From Halley to Ashley to Lisa and their former Manager, Eric, a GREAT team. I have referred others to them, I will continue to do so. I will definitely return to Cherry Carpet should I need something else. This is a wonderful place for feeling confident that your needs will be met.

This review is LONG overdue. I got my floors over two years ago and I having been meaning to write…read morethis review ever since. Unsat! For all the military people out there - I first checked out Cherry Flooring after my realtor said an O-6 submariner did research on all the surrounding flooring companies and, after crunching the numbers, picked Cherry Flooring. That was enough of an endorsement for me! If you know, you know. Thank you to the submariner for your service to the flooring customer base! The Cherry Flooring Staff- While the product may ultimately matter most, the Cherry Flooring staff are top-notch. I felt like they were family by the time I was done redoing 90% of the flooring in my house. For background, I had just finished two back-to-back overseas tours, bought my first house, and decided to redo a lot of the house on a tight budget and timeline. What could go wrong? Amanda spent so much time with me as I repeatedly came back "just to look" because I couldn't make a decision! Once I finally selected everything I wanted, the dreaded COVID had other plans and delayed the products I had finally chosen... back to the drawing board. Amanda and the team didn't skip a beat. They found a similar product, negotiated prices for me, and next thing you know the flooring was installed and I was one happy Sailor! The Cherry Flooring Product- Carpet - The carpet I bought has been great. In hind sight, I should have skipped buying white carpet. That said, this carpet is incredible. I spilled a curry tomato sauce on it, didn't notice it for days, and thought for sure it would never come out. I was wrong! It came right up! Luxury Vinyl Flooring - Initially, I wanted hardwood. Forget that! The LVP is the way to go. So easy to clean, looks incredible, and I will never get a different type of flooring again. White Carpet - your days are numbered. The Installation - The installation was so easy, I was at work and the team kept me updated via text and Amanda checked-in on me multiple times. What can I say, I was nervous! The only issue I ran into was with my subfloor. If I could go back and do it again, I would make sure my subfloor was ready for new flooring. I have places where it wasn't even and had objects embedded into it causing bumps. I also would have added a thicker padding under the carpet. Hindsight is 20/20. To wrap up - I highly recommend Cherry Flooring and they will be my first call for all future flooring needs!