The initial consult was great and they did a decent job. The communication was bad. I definitely…read morewouldn't do business with them again

It was great working with Tony. He gave me a tour of the shop, showed me all the stone he had in…read morestock. Educated me very well in stone countertops. So when I left there I was smarter than when I got there. The whole process was stress free. I got to pick out my slab (Fantasy Brown), everything was approved by me before they did any cutting, and the finished countertops came out perfect. I was a little taken back by the need for a 50% deposit, but it turns out that everyone requires that same deposit, so not a problem. Vary professional crew came out and were done in about 3 hours. Bottom line, I am happy as can be with my new countertops from QSC and will definitely call on them again when I do my kitchen island.

Curt was very prompt in returning my phone call and setting up a time to perform a very extensive…read moreunbiased assessment/evaluation of my home's foundation/crawlspace. He was able to identify specific issues and wrote up his professional report which also included step-by-step instructions for a foundation repair company and/or contractor to follow. He allowed me to tag along during his assessment and was very patient answering my many questions, along with his patiently explaining various options of solutions. I highly recommend this company and i will readily consult with them again in the future when needed!

I am a retired architect and was looking for a structural engineer for an interior renovation…read moreproject I was doing that involved the relocation of an existing stair, which included re-supporting two balconies, one of which required a new 20+ foot LVL beam. I communicated with them entirely on line and by phone. They understood what was required and provided me with all the information I needed to complete the drawings and get permitted with no comments. I will definitely call on them again if the occasion arises and recommend them to others.

Asked for quote on redoing tile around a tub. This was to fix remodel from six months earlier. My…read moreinitial inquiry was answered quickly and appointment made in reasonable amount of time. Took about three weeks (and one reminder) before getting quote. Their cost was almost three times higher than other quotes and timeframe was half a day more. Were to send plans and details on different options but only got a generic quote and contract, most of which wasn't even relevant to our small job. They discussed probability of new work not matching the old but we felt it was a non-issue since #1 we had original bag of grout, #2 same batch of tile, and #3 remodel was new. Even if there was variation, it would not be glaring since all work was on just the tub. We were insulted they wrote a deniability clause into the contract. To us, this meant they were more concerned about liability than in trying to match the existing work. I could see having this clause if they were matching 20 year old tile, but that wasn't the case. We had all the materials. They wrote another clause that we were not only responsible for additional materials, but also time and fuel for purchasing. So if their man dropped and broke all our tiles, we would have to pay for new ones, not them. There were other concerns and we ended up going with a different company. One that was more than willing to tailor their terms to fit our particular needs.

I hired their handy man service called Hired Hands. I could not have been more pleased. Mike…read moreshowed up exactly on time, worked fast, and did a great job on every item on my list. Hire this service next time you have a bunch of little but important jobs!

Had new cabinets and countertops installed. Very easy and great process. Was a short lead time…read morefrom the time of picking everything out to final install. Quality and price were great.

Worked there in 1998-1999. Good people worked there, but some major racists as well…read more Wasn't cool hearing the at the time the son of the owner tell a story of hearing over his CB that some prison workers escaped while doing highway lawn work and said he was going to go " ni&@er hunting."

We purchased our countertops from Rock Solid this spring. The staff was knowledgeable, courteous…read moreand efficient. The installation went off without a hitch and we love, love, love our new counters.

Crew removed tiles I asked the initial contact from the company not to. They moved the date back a…read moreweek due to not being able to get the materials. Their installers damaged my wall. Big hole and cracks going down the wall. No apology no nothing. Just excuses. Its been two days since I complained to the manager and not one word from them. Horrible and unacceptable.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

I never ended up doing business with this company as the office personnel talked me out of it…read more As someone who's been in the construction business most of my life I would be extremely upset if I found out that a secretary was costing me business. I met the owner, who was nice, but couldn't provide me with an estimate at that time. I'm not sure why as everyone else I talked to did provide one on the spot. Anyway, after a few days go by I called the office to enquire about it and was told that I will get it shortly. That was Friday. On Monday I still hadn't got it so I sent an Email request. I'm thinking they must be so busy that they didn't care about my job. It was 60 sq feet of countertop. Well, the response I got back was not only rude but she decided to tack on an extra $1500 to the estimate with a snide remark about really looking forward to doing business with me. Needless to say I went with another company and was very happy about it.

Phenomenal customer service and craftsmanship. Quoted the same exact quartz countertops at several…read morelocations and CC was not only the least expensive, but their professionalism and knowledge of the trade was unmatched. After the countertops were installed, we went back for our hearth and again, we were impressed. We'll be back for bathroom countertops soon!