The initial consult was great and they did a decent job. The communication was bad. I definitely…read morewouldn't do business with them again

It was great working with Tony. He gave me a tour of the shop, showed me all the stone he had in…read morestock. Educated me very well in stone countertops. So when I left there I was smarter than when I got there. The whole process was stress free. I got to pick out my slab (Fantasy Brown), everything was approved by me before they did any cutting, and the finished countertops came out perfect. I was a little taken back by the need for a 50% deposit, but it turns out that everyone requires that same deposit, so not a problem. Vary professional crew came out and were done in about 3 hours. Bottom line, I am happy as can be with my new countertops from QSC and will definitely call on them again when I do my kitchen island.

DO NOT TRUST THIS COMPANY!!!! They double charged my credit card and have not responded to…read morevoicemails to refund the extra charge. I disputed it with my credit card and they told my credit card it was a legit charge despite having a bill with one charge and a receipt of payment. Super shady company!!!

Would not recommend these amatures. No show for 2 appts. Office called 5 minutes before scheduled…read moreappt window expired - both times. Lame excuses both times. DO NOT USE TESE GUYS.

First of all, we are extremely satisfied with the installation we received, and kudos to the Red…read moreCrew installation team consisting of Cody (the Site Supervisor), Jacob, and Clifford. These guys worked their butts off from the minute they arrived until it was time to go home. I never saw them take a extended break and never heard them complain once about anything even though it was hot sweaty weather all 3 continuous days. I expected them at 8 AM, but they even arrived at 7:45 and started. Ask for this Crew as they were responsible for the success of the project. We had our Crawl Space encapsulated exactly as planned, on-time, and for the exact amount that we had contracted for. The crew showed -up right on time and went directly to crawl space and had removed all existing insulation from joists and cleaned crawl space within the first few hours. A truck and trailer arrived at the completion of that effort and removed all the debris. During this initial hour, the Salesman Chris, and Nolan, the Field Supervisor arrived to see how things were going and to touch base with the crew and to see if I had any concerns or questions. All aspects of the installation went smoothly as planned. The existing crawl space sand was leveled, drainage matting was installed and covered with 20 mil vapor barrier as were the walls and support columns with tape completing the vapor-proof seal. Two Aprilaire Dehumidifiers with condensate pumps completed the system. The Electrical aspects to power the dehumidifiers and condensate pumps were installed by a subcontractor they use who was a very personable gentleman named Sam who was great and conscientious about doing a good job.

I don't understand all the 5 Star reviews for this company…read more I invite anyone interested in hiring them to come look at my crawl space. Maybe they were upset over the change orders removing the unnecessary work that the salesman initially said was needed. Anyway, I do not recommend this company to any uninformed home owner. Take it from me. I have pictures uploaded on other sites. Kerry, USA

I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

We had a small toilet tank leak in a 2nd floor bathroom that went unnoticed in our home for some…read moretime that is until it started showing on the ceiling below in our foyer. ServPro was recommended by our insurance company but after I reached out to this specific location I was told they weren't even listed in my insurance's list of company profiles and they had wanted us to use a different ServPro. With that being said let's get into the the nitty gritty of why I am giving them a 1 - Star review: 1) ServPro set an appointment time and date and the evening before I received a voicemail stating they would have to reschedule it because they were understaffed; so to clarify they selected the date and time not the customer and yet they still had to change it. 2) I was told I would receive a call 20-30 minutes prior to their arrival. I did not receive that call, in fact the technicians showed up in front of my and then sat in their work truck for 10-15 minutes eating their breakfast and talking to each other, keep in mind I had my front door open and they could clearly see I was standing there waiting to greet/receive them, still didn't get them moving. One of the technicians was very professional, I assume he was the lead, the other looked less than thrilled to be working. 3) Techs did not wear or offer to wear any sort of mask/face covering while in my home, nor did they even attempt to social distance from me, as I was filling out paperwork one technician was literally hovering over me. 4)Techs did not wear any sort of shoe/boot covering or put down any sort of floor protector. They repeatedly walked inside and outside and the ground was wet so they tracked in wetness which I could overlook until they sprayed my subfloor with some sort of antimicrobial agent and I personally witnessed them walk through it and then walk all over the carpet right beside our baby's nursery. No big deal I'm sure it's "super safe" for a baby to possibly ingest. 5) They did not perform a very thorough vacuum of their work area upon completion of the job. Part of their job was breaking up and removing tile; well by not vacuuming well there were numerous sharp shards left on the floor for my family to step on and the baby to crawl on. 6) One of the craziest negative things that occurred was the technicians did not plug the open/exposed toilet flange and they had fans and dehumidifiers running in my home which created a vacuum and as you can guess pulled a lot of sewer gas into my home, again I'm sure that's great for a baby or humans to be breathing in, in general. They did however leave a couple disposable nitrile gloves in there for me. Called Project Manager (PM) to verify if this was standard practice and was told it was not but he did not seem overly concerned, he did however offer to send a crew out to plug the hole, I just opted to perform this "arduous" task myself. 7) Initial interactions with the assigned PM was decent enough but when calling him on his business associated phone number he would answer it with a "yeah". He did this to me and my wife; we had to be the ones to verify that we were in fact talking to the correct person and even then it was a painful phone call. What professional answers their business line "yeah"? 8) I was told by the Techs that the PM would follow up with me the evening they finished to discuss the next steps and the fact they believed the leaking water had spread under our tub. PM never called me as I was told he would and when asked about what his technicians said about the water under the tub he told my wife they don't typically remove tubs and he has no way to get under the tub to check the moisture....wait but that's why you were in my home to begin with!! 9) I was told by the technicians I would be provided hard copies of all documents I signed....still have no copies. 10) I was given a Customer Satisfaction Survey to complete...and by complete I mean right then with the technicians standing over me. How about a link to a third party company site to perform the survey instead of being pressured into it. 11) lastly, I was sent a DocuSign document that I attest to the fact this company dried my home correctly...well how do I know they dried it correctly, A) that's what they do for a living not me and B) if they did NOT remove the tub how can anyone be sure it's dry under it and along the three walls the tubs is enclosed by?

Build a new house and builder used Styron. Unit is a Rheem 5-6 years old and Styron never…read moreregistered the unit. The inside is a rusted - there is usually 10-20 warranty but because they never registered it there is a 5 year. I called the office and the woman that answered was extremely rude from the beginning of the conversation. I hung up on her - she was not interested in helping or even asking my simple questions. Buyer beware

This company replaced heating ,a/c and water tank in my home. After 5 years…read more water tank leaked and still under warranty. Came out twice charged $ 250 didn't solve the problem. Call the office twice refused to come back and did not answer my calls.

Service Technician Sean called in advance, was on time and did an exceptional job resolving my…read moregarage door issues. He was thorough in his review of the garage door installation and current functionality. Job well done! I would definitely recommend Precision Garage Door. Rodney F.

We had an extremely disappointing experience with this company. My husband scheduled an appointment…read morefor someone to come out and provide an estimate for garage door openers, expecting it to be just that...an estimate. At no point during the Google quote process, email confirmation, or prior to the visit were we informed there would be a fee. At the end of the appointment, my husband was surprised to be charged $95 with no prior disclosure. If we had known there was a cost just to receive an estimate, we would have made a different decision. Transparency matters, and this felt misleading and unprofessional. To be fair, the technician was nice and knowledgeable, but that doesn't make up for the lack of upfront communication about pricing. I would not recommend using this company based on our experience. Be sure to ask very specific questions upfront about any potential charges so you don't end up in the same situation.

Although we decided to not proceed with the sewer line replacement and to sell the house "as is",…read more we were in very impressed with the thorough A1 estimate given by C J Pedroza. He took the time to map out exactly where our buried sewer lines were located and used his camera to get a thorough understanding of the problem. (By way of comparison, we had another estimate that just stated how much it would cost for each five feet of work, with no deep inspection.) CJ's estimate was very detailed and seemed to cover every issue that we would encounter. The overall estimate price was on the lower side of the four estimates we received. Once this house sells, we will definitely recommend that the sewer work be done by A1!

I was waiting from a response from their team. I had a water heater rerouted from attic to garage…read more My hvac air handler was right next to my water heater. My hvac was working completely fine prior to A1 working on moving the water heater. When the work was complete the hvac did not work " a wire" was disrupted or possibly damaged during process. On a bright side they did re route the water heater to garage. I'm sure it was over priced. But work was good. Would I recommend to anyone as of now, no. The management team has been extremely hard to follow up with my situation and seems as if they just want me to forget about it.

Prompt replies…read more Prompt replies. On time and completed work quickly and professionally.

I called and got scheduled the very next day. The office was professional and very nice to speak…read morewith. The tech was top notch - quickly diagnosed the problem and the repair was timely. He double checked all the associated parts and sensors and was done on no time. I highly recommend Mille'd and would use them in the future if I needed them!