A Story of Genuine Small-Town Customer Care…read more This is the story of a small-town, family-owned appliance store that truly cares about its customers. I recently bought a used washing machine from Robert Tylisz Appliances in La Porte on SR-2 to replace my old one that had started leaking. Since my house is on the market, I wanted to leave reliable appliances for the new owners--ones that didn't cause any trouble. To my disappointment, the replacement washing machine wasn't quite what I expected. After it was delivered, I discovered that it too was leaking water onto my basement floor. What a mess! Feeling panicked and desperate, I immediately called the store and left a message with one of the employees. The next day, I spoke with Maureen, who instantly put me at ease. She assured me that the company would make things right--and she meant it. When the delivery team arrived with a replacement machine, the two gentlemen spent the first ten minutes apologizing on behalf of Tylisz Appliance, which I found very honorable. They installed my upgraded used washer, apologized once more before leaving, and made sure everything was in working order. The following day, Maureen called to confirm that I was satisfied and that everything was running smoothly--which it was. A few hours later, I received a knock on my door and was surprised to find someone delivering a thoughtful gift from Robert Tylisz Appliance. This experience reminded me that exceptional customer service still exists. Robert Tylisz Appliance went above and beyond to make things right. They're a shining example of what a small-town, family-run business should be--honest, caring, and dedicated to their customers.

Couldn't even make it through the door, pulled up about 5 mins before open and while waiting had a…read morefriend happen to see me and pulled up and a few minutes later another friend pulled up into another parking spot. They talked for maybe 10mins and left. I went to enter the store and door was locked which I thought was weird so I left to go to lowes. I called the number and guy answered and told me he locked the door cause I had the parking lot all blocked up. Will gladly tell everyone this story. Went a few minutes down the road to andys furniture and big mike was happy to help

I'm still very upset. They did refund the $99 charge but they didn't fix the issue the guy caused…read moreand haven't reimbursed me the $175 it cost me to have another company identify and fix the issue. Lousy service. Lousy!!!

Gas oven making new unusual sound and I was smelling gas. I made an appointment online in the…read moremiddle of the night. Received a call the next morning shortly after 8:00 a.m. They got me in earlier than expected since there was a cancellation. A part was ordered (I have an old stove), it was in the next day, but when the box was opened, it was the item wanted but the igniter was on the opposite side with no way to fix it. Joe W., the technician, made phone calls and went out of his way to get the correct part so I would not have to wait 8-days for a part to be shipped from across the country. I appreciate it, the oven and stove now work better than when it was new. Now if you had a technician who can also fix treadmills I'd be all set.

On time, friendly, and reasonably priced! great work too, washer running like new! Would definitely…read morerecommend or use them again in the future.

Jay showed up to diagnose and fix our broken dryer. He stared at the machine for 10 minutes, and…read moretold me to call the manufacturer to get a model number, which I assume is HIS IOB, since I was being charged a $75 service call fee, BEFORE the $90 per hour labor fee. He said the issue was "One of three possible things", but, "I don't know which one it is". He told me to call him back and schedule him to come back, once I had the model number for him (aka doing HIS job). He dumbed down his $75 fee to $50, and by the look on his face, I assume he thought he did me a favor, when he HADN'T DONE A THING! I'll get a competent repair guy/gal to fix the dryer. Jay, I guess lunch was on me today ‍

The technician, Steve was very professional, and performed services well. I would trust and use…read morehim again. My services went through American Home Shield. When I filed for services, Sears Appliance responded immediately with an appointment that was very timely - my oven control panel was going out. However, the appointment was soon rescheduled as a part needed to be ordered. The second appointment I stayed home (8-4) and no call, no show - I rescheduled. 3rd appointment good with notice of in transit (after I called to ask) but overall took about 3 weeks to fix oven. Aside from long time to fix - and the no-show, no-call appointment, I would've rated MUCH higher.

Communication setting up the appointment was flawless including letting me know the estimated…read morearrival time. Simon was pleasant, very knowledgeable, found the problem and fixed it quickly. Very happy with the final price too!

We had a leaking refrigerator from the back that we didn't know was leaking until it caused a…read morebigger problem. Every place we called said they could come out in a week except fix it 1st. They sent Tim out the next day. Tim diagnosed the problem and fixed it within the hour. The price was reasonable for the service. Their magnet is now on my fridge in the event I need help with any future appliance repairs.

Daccor sent these guys out to repair our new refrigerator which was under warranty. They came…read morethree times and never completed the repair. Finally, they said we can't / won't come again. Their customer service stinks too. Another repair service came and fixed it on the first visit. Steer clear of Fix It 1st!

MAC Services came today and he not only fixed the broken shower, but it was the most reasonable…read moreprice that I was quoted from any other plumber. Highly recommend! Was here exactly when I was told he would come, but was very knowledgeable. Didn't try to say it was something serious and tell me I needed new parts. Will definitely be calling for my furnace and air conditioner.

I recently used this family owned business for my water heater installation and was surprisingly…read moreimpressed. Not only with the quality of service, but with the price as well. I must admit that I am usually very skeptical of local businesses such as this because of the possibility of receiving bad service and having no way of being reimbursed without legal action. This does not seem like the case with Mac Services. I believe that these are upstanding people and that they will always do their very best to accommodate the clients needs. I highly recommend them to anyome looking for heating, cooling or HVAC service.