I wish I could indicate no stars, but the worst I can give is 1 star.
The concept of recycling a product is why I selected Greenstone. I will try to be brief indicating my displeasure with this organization.
1. Scheduled to work and did not show up for 1 week.
2. Advised this work would take 1 week and it took 2 weeks. He sent only 2 workers and when he was not here they would take breaks to be on the phone. One of his workers. A man with long blond braids urinated in the yard next to the bushes. My husband saw him and told him not to do that again or he would report him. We had offered our toilet if they needed it. We did not want him to lose his job so we said nothing. But at this point I might as well tell all.
They also left a terrible mess when cutting stones in the yard which killed some of the grass.
3. The job was poorly completed and I had to have them come out again to re-do the work before payment was made. We had been told the stones would be light in color and most were black and had to be removed and replaced.
4. About 1/3 of the grout between stones is no longer there. It has washed away with the rain.
5. The sealant has washed away. (guess that is why the grout has disappeared).
6. The stones that were laid on top of the existing patio remained in place, however, the stones surrounding the patio have all dropped in height. Probably from improper compacting of the sand below it. This looks terrible and is a potential tripping hazard.
7. We called and sent emails to Matt Dombrowski, the owner of the business. We received a response saying he would schedule an appointment to come see the job as it is supposedly under warranty.
8.Time passed and he did not call. We emailed again and have been doing so for literally months.
9. I have left voice messages. I have continued to send emails and I have even gone to the web site and left a message where a new customer would request an appraisal.
10. Thus far we have had no response.
11. I would never recommend this company to anyone. If there were a place to indicate less than one star I would. Buyer beware!!
It is now March 19, 2021 and still have not heard anything. I have been more than patient considering his business may have suffered with covid-19 or possibly worse, perhaps someone he knows. I have called, left messages and texts. But my patients has worn almost as thin as the grout and sealer they used.
I am having the patio repaired and going to small claims court for restitution. I strongly recommend not using them. I have filed with the Better Business Bureau and hope that I can save another family from being ripped off. As senior citizens we live on a fixed income and the money was wasted. What a shame. read more
