I have always felt that my vehicle is safe well stored at this location. The rates are reasonable…read moreand Carolyn is very nice to work with.

the service is extremely slow and unreliable, the place is not well kept up in cleanliness either…read morenor do u feel the security of ur possessions being safe !

From the owner: Climate Controlled self-storage! Extra small to extra-large units available now!read more

The Sales Assistant Diane was unorganized and didn't give clear information and things was told to…read moreme at the day of moving like I need to find a ride to get to my destination The moving people was excellent organized and done the moving And unloading at a timely manner I give them 5 stars

I was extremely please from beginning to end. Luke was very quick and efficient with providing a…read morequote. I was out of state and he walked through my house with me on the phone so I did not have to make the trip. All my questions were answered quickly and thoroughly. Brian was our driver for the move from PA to GA. He did a great job supervising the packing, loading and unloading. They had to move everything off the truck twice, as the tractor trailer was not allowed in the community. This also went very smoothly. We only had a lamp break, with very few scratches, all of which could be covered by wood crayons. Brian worked very hard with a hot difficult move into a 4 story town house. I'm not sure it would have gone as well without him! I would not hesitate to use this company again. And FORGET the other long distance mover in Johnstown! After a long conversation with someone, NO ONE bothered to call me back! I can't say enough about Luke, Mike, Brian and everyone at Mcnaughton and Latrobe!!

I called to ask some questions and they were really helpful the guy on the phone was straight up…read morewith all the prices and everything and the reservation went smooth. We got there and the guys at the desk were funny and really helpful and got us the u-haul fairly quickly and answered all extra questions we had.

I visited this location 3 times to purchase boxes for a move. They were wonderful - friendly and…read morehelpful. I would have given them five stars. BUT.... It was moving day and we were literally on our way out of town. The rental truck with my husband and all of our possessions was already heading down Rt. 30 ahead of us. I had a backseat full of extra boxes to return - I couldn't see out my rear window due to the boxes - they needed to be returned right then. I admit - I didn't have my receipt for the return as it inadvertently was packed at the last minute - totally my bad. When I returned the boxes in the store and spoke with Merle (the owner, per his name tag) he wouldn't/couldn't give me a refund. Like I said, the boxes had to be returned right then. He told me that Will, the (other?) owner was in a meeting and to call him the next day. He wrote down what I returned and my contact information and left it for Will. The intent was for me to send the receipts once I found them in unpacking. The next day I called the store. Will wasn't available so I left a message. The next day I called and was auto-rolled to the corporate number. They told me that I needed to work locally. Three more calls to the store were also rolled to corporate. Finally I called the cell number on Will's business card. No answer so I left a message. I called a few days later. No answer, left a message. A couple of days later I called the store and was once again rolled to corporate. I can accept that I won't get my money back because I didn't have a receipt in hand - I should have just kept the boxes and returned them at my destination but it was a safety issue at the time. What I won't accept, though, is the lack of response from this business and in particular, the owner who I was specifically told to contact. It's disheartening that such a positive interaction with this business has led to such disappointment.

Tom panzo Insurance claims are very shady. Rented 4 units…read morefor around a year and paid for insurance each month. A mouse ate 2 holes in our loveseat, 1 on the arm rest and one on a cushion. We filed a claim with the front office, but found out it was never sent to the insurance company. Filed the claim again and I did get a claim # and telephone # to an overseas insurance company, but it's been over a year and I still haven't heard from anyone. Store express front office personal keep giving us the runaround Update Signed paperwork on July 29th to settle claim. Front desk said we would receive a check within 10 days. August 22 and still haven't received check.

Very courteous and very professional. Location and hours are confident. Value is inline with…read morecompetition.

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.