do not rent from these people, they don't appreciate good customers that pay on time. they don't…read moreappreciate long term customers & if u pay in cash u better have exact amount due or u don't get ur change back( they make u apply it to the following month bill). be prepared to be treated like a criminal for paying in cash too! see they accept the cash but u don't get ur money due back in the transaction! WHO'S the criminal? don't be fooled by the security gates either( that's just 4 them to have a heads up) because they rob ur unit from within!!! I have valuables missing & thats how they treated me , a customer that they made approximately $15,000.00 off of !

From the owner: Hempfield Mini Storage is conveniently located on Roseytown Road in Hempfield Township across Route…read more30 from Westmoreland Mall, just below the Ramada Inn and next to the Goodwill Store. The facility, containing over 600 units, is manned 24/7/365 with full security. A general manager is responsible for its operation, along with a resident manager who lives in an apartment in the on-site office building. Customers have 24 hour access to the totally fenced in facility and enter the gate using a PIN number. There is little competition in the area that offers the security and full access of Hempfield Mini Storage at similar prices in an easy access spot.

I have always felt that my vehicle is safe well stored at this location. The rates are reasonable…read moreand Carolyn is very nice to work with.

the service is extremely slow and unreliable, the place is not well kept up in cleanliness either…read morenor do u feel the security of ur possessions being safe !

From the owner: Climate Controlled self-storage! Extra small to extra-large units available now!read more

The Sales Assistant Diane was unorganized and didn't give clear information and things was told to…read moreme at the day of moving like I need to find a ride to get to my destination The moving people was excellent organized and done the moving And unloading at a timely manner I give them 5 stars

I was extremely please from beginning to end. Luke was very quick and efficient with providing a…read morequote. I was out of state and he walked through my house with me on the phone so I did not have to make the trip. All my questions were answered quickly and thoroughly. Brian was our driver for the move from PA to GA. He did a great job supervising the packing, loading and unloading. They had to move everything off the truck twice, as the tractor trailer was not allowed in the community. This also went very smoothly. We only had a lamp break, with very few scratches, all of which could be covered by wood crayons. Brian worked very hard with a hot difficult move into a 4 story town house. I'm not sure it would have gone as well without him! I would not hesitate to use this company again. And FORGET the other long distance mover in Johnstown! After a long conversation with someone, NO ONE bothered to call me back! I can't say enough about Luke, Mike, Brian and everyone at Mcnaughton and Latrobe!!

I visited this location 3 times to purchase boxes for a move. They were wonderful - friendly and…read morehelpful. I would have given them five stars. BUT.... It was moving day and we were literally on our way out of town. The rental truck with my husband and all of our possessions was already heading down Rt. 30 ahead of us. I had a backseat full of extra boxes to return - I couldn't see out my rear window due to the boxes - they needed to be returned right then. I admit - I didn't have my receipt for the return as it inadvertently was packed at the last minute - totally my bad. When I returned the boxes in the store and spoke with Merle (the owner, per his name tag) he wouldn't/couldn't give me a refund. Like I said, the boxes had to be returned right then. He told me that Will, the (other?) owner was in a meeting and to call him the next day. He wrote down what I returned and my contact information and left it for Will. The intent was for me to send the receipts once I found them in unpacking. The next day I called the store. Will wasn't available so I left a message. The next day I called and was auto-rolled to the corporate number. They told me that I needed to work locally. Three more calls to the store were also rolled to corporate. Finally I called the cell number on Will's business card. No answer so I left a message. I called a few days later. No answer, left a message. A couple of days later I called the store and was once again rolled to corporate. I can accept that I won't get my money back because I didn't have a receipt in hand - I should have just kept the boxes and returned them at my destination but it was a safety issue at the time. What I won't accept, though, is the lack of response from this business and in particular, the owner who I was specifically told to contact. It's disheartening that such a positive interaction with this business has led to such disappointment.

I called to ask some questions and they were really helpful the guy on the phone was straight up…read morewith all the prices and everything and the reservation went smooth. We got there and the guys at the desk were funny and really helpful and got us the u-haul fairly quickly and answered all extra questions we had.

Tom panzo Insurance claims are very shady. Rented 4 units…read morefor around a year and paid for insurance each month. A mouse ate 2 holes in our loveseat, 1 on the arm rest and one on a cushion. We filed a claim with the front office, but found out it was never sent to the insurance company. Filed the claim again and I did get a claim # and telephone # to an overseas insurance company, but it's been over a year and I still haven't heard from anyone. Store express front office personal keep giving us the runaround Update Signed paperwork on July 29th to settle claim. Front desk said we would receive a check within 10 days. August 22 and still haven't received check.

Very courteous and very professional. Location and hours are confident. Value is inline with…read morecompetition.

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

OK, before anyone freaks out here with the 5-star review, I hired these guys to move about 600 sqft…read moreof oak flooring (~1,800 pounds) from my garage to the room above my garage. No packing, wrapping, boxing, or prep work required. Just the stairmaster-from-hell. And they had to be careful not to damage the walls going up a stairway with a U-turn landing while carrying 60 lb bundles of 7' flooring. The two gentlemen they sent were great, got to work right away, and moved the entire batch in exactly one hour. I could not be happier. My back REALLY could not be happier (I moved the first 600 sqft myself and am still paying the price). Zero complaints, good hard but careful work. I will give you a caution when you set this up. The first estimate you get will be nice and low. As you move through the system, times and costs will grow. Gently remind them of the original quote for # of hours, minimum travel time, materials, etc. that you received. I did and they honored their original estimate. They had added a materials charge which I had them remove (giving them the benefit of the doubt, it's a large-ish company and whoever was processing my final invoice probably didn't get read-on to what the job entailed). So, no vases to pack, no mattresses to move, hence I can't judge them on that. But they accommodated my schedule, came when they said they would, did a great job, and charged me the amount I was promised. I would absolutely use them again for this type of job. My back agrees.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.