This review is about the service we received from the pro shop on October 11 from Curtis and not about the playability of the course.
I called on October 5 to book a tee time for Thursday, October 11. At that time the pro shop asked for the number of players. I only had three which I booked for, however I informed him that I might have four. I was told to call again if I had a fourth which I agreed to do. On that very same day, when I heard from our fourth, I called to let the course know that our group would have the fourth. The woman on the phone said, "Thanks, I got it." When we arrived at the golf course on Thursday, October 11, we were greeted by Curtis who gave very curt information regarding their policy on threesomes and rental of power carts. I then told him that we did have four players. He said that he had a threesome in his booking sheet. I told him that I had called to let the course know that we had a fourth. He curtly replied, "When, this morning?" I told him that I had done it the same day that I had booked the initial time. He again told me that he only had a threesome booked. I told him, "I don't know what your sheet says, I only know that I called to book the extra person." He became quite indignant making a sarcastic comment and questioning my honesty. "Unfortunately, it seems that it all comes down to single rider booking versus two people booking for a power cart which in money terms amounts to about $2.00 or so. We got a "lesson" about their cart rental policy from Curtis. he spoke like he was doing us a favour by not charging us the extra two dollars because there was only a threesome booked on his sheet. This seems to me what the contentious issue was all about for Curtis. I left the pro shop. A member of our group who was still paying for his green fees in the pro shop told Curtis that he should not be speaking to customers in that manner. Curtis's reply was, "Really?... really?" He then volunteered his name as Curtis and said if we had a complaint to contact Maggie. Curtis could learn a lesson or two about customer service, how to approach customers and "it's not what you say but how you say it." I'm just hoping that Maggie reads this and talks to Curtis about his customer service. The issue, for me, is that I was questioned about my honesty about my tee time booking. Incidentally, we were already aware of this power cart rental policy as we paid it with a threesome once before and it was certainly not a hardship on either of us. read more