We had a very mixed, mostly poor, experience with Floored at Home. We would not recommend this…read morecompany, especially if you have anything other than a very simple, straightforward project. After 2023 renovations of our kitchen, we had some separation between the wood boards and buckling (spring 2024). The initial assessment and estimate with Tom were great - very clear issues and methods for resolution. The team thought the reason for the separation and buckling was due to the kitchen cabinets being placed on top of the flooring rather than allowing the floor to float. They came as scheduled to remove the previous flooring and put the replacement floating bamboo flooring down - same material as the 2023 original. However, they placed one cabinet/side bar on top of the floor after installation, which worried us since we were told that this was the cause for the issue to start. After they "finished", we didn't hear from Paul (our project manager and co owner) for 9 months on this issue (after multiple calls, texts and emails from our side, no response from them). He only reached out because he realized they hadn't invoiced for our final payment -- we were wiling to pay the entire time- just wanted to hear back about the possibly incorrect installation. Paul was rude, not professional, and had horrible communication skills. The floor again separated and buckled only 10 months after they replaced it in 2024- in the exact same place that they "corrected". Since then, it's been 4-5 months of back and forth with Josh- the company owner, long periods of silence and emails ignored (overall terrible customer service), and most importantly, no execution or resolution to either the incorrect installation or repeat issue - no one has returned to our house.

I really wanted to give this company a good score as the floors came out very nice (with a few…read moreitems that needed to be addressed). However, their lack of follow up as well as addressing some issues make me not comfortable to recommend them. They were supposed to be at my house for 2 days it ended up being 4. Unfortunately they were shorthanded and sent only 1 contractor for the first day and a half. When the second person came they made it clear that they did not want to work "one more _____ minute than they had to". Clearly not happy with their work situation but I didn't need to hear it. They also did not provide a quote for my landing which was in between 2 sets of stairs so that did not get done. The biggest issue is that there were areas of my floors that needed to be addressed after they left and despite my reaching out numerous times no one ever came out to actually see what the issues were. They wanted me to send pictures which I had done twice before. Once they have your $$ they don't seem to care. Suggestion, if you do choose to use them do not pay in full until after floors are dried and you can fully inspect them.

If you want passive aggressive behavior and no response for weeks and then over pay for everything…read more- go for it! I do not recommend this company very unprofessional!

Awful experience. They don't warranty or stand behind their work. $10k+ spent for full landscaping…read morejob. Multiple plants died within first year and they never responded to multiple requests to replace. Horrible service and communication. Had to pay a new company to do the job correctly. Recommend you go elsewhere.

I recently hired them again to fix our front steps they were in pretty bad shape. Reached out to…read morethem via email, got a free quote appointment for couple of days later. In 2 weeks, they came in and fixed all 3 steps within a single day. I was in communication with project manager throughout the process. He was very responsive. Got all it done so efficiently with very reasonable pricing. Steps look amazing, lot of the neighbors praised their work. Back in 2017 I had hired Angels to redo my house's sidewalk. They did an amazing from start to end, including permits and inspections. After all those years the pavement still maintains the quality and firmness.

My wife and I were looking for someone to help us with some yard care. We reached out to several…read morebusinesses and this one was the first to reply. We had a good initial meeting the head landscaper and we asked for multiple things to be done. The initial price quoted seemed fair and we were anxious to get it done. He seemed to want us to do part of what we were asking through him and not the company he is working for. Once they arrived they fulfilled half of what we asked for and left. We arrived home believing they would be back to finish the work we talked about but it became clear they were under the impression they were complete with the job. We reached out to resolve our issue and were told the head landscaper had completed what we asked for. Eventually the main landscaper contacted us to Try and straighten out any issues we had and said to read to contract, and it's true, much of what we asked for what not delineated in fine print, so we were wrong to go with the verbal agreement. We figured we would just let it go until all the weeds came back in full glory 2 weeks later. There was no fertilization or soil grooming done at all. My wife called to complain today and was told this was something you have to specifically ask for. We are very unsatisfied with this company and how they operate. I'd strongly suggest avoiding them in the future.

I saw your response. I was not rude and I was told that there would be an additional service call…read more I had no problem paying for the repair. I was told it would be at least a week and I just had new grass planted and that I should shut off the system. She gave me a date and said she would speak to the owner. When I called back the date moved further out. I didn't ask for a service call that same day like you wrote. I was a customer for many years (system installed 2008). but under the new owner things changed.

When shopping for price they were the best. But beware, before you know it, the price can double,…read moreor more! They were asked to replace a zone and gave a great price so I hired them. While they were here, we saw that another zone wasn't working properly. I asked what it would cost and was told, "don't worry about it." When the bill came, it was double what I had been quoted. They put on an hourly rate of $100/hr, much higher than anyone else, and something I would not have agreed to. Will not use them again!

Used Robert before Did good jobs…read moreNow I contacted him to repair entry door bottom seal He said he doesn't do Kind of odd when he does everything else Lost my business and others in town Small town Reputation is everything Did not align? Your website says you do repairs on doors Again I will say that this is a small town Word gets around Will post on Facebook

I had my counter top replaced by A & B reliable. He did a spectacular job cleaned everything up…read morebefore he left. Very polite and professional. I would highly recommend him for your household repairs.

We needed some updating. Paul came out and went over things with us with some great suggestions,…read moreKyle came to finalize our choices, and Sean, Carlos and Carlos replaced our front walk and redid our patio. The guys did a great job. They were neat, everything was cleaned up at the end of the day, and it looks great! We are SO happy with their work! Horizon Landscape was so easy to work with!

very disappointed with the services of Horizon Landscaping. i left a few voice mails...but no one…read morereturned my calls. I had to call again and complained to the receptionist about the luck of respect to return a call. Finally, Chris, sales person, called back and we made an appointment which he failed to show up. I called the company and I was advised that he is in a meeting . 1H and 10 minutes later he called me to tell me he is running late and he will be able to make it in about 25 minutes. he was arrogant, spoke with attitude and non apologetic. I guess the value of the customer's time is not important. I guess the company is doing extremely well and they do not care. CAMBRIDGE should NEVER recommend a vendor like that !

M&B did our sprinklers in the backyard. Extremely happy with the price, as well as very…read moreprofessional installers. They were great to deal with owner directly checked on progress and made sure things were going well. I would recommend them we had half our system installed by our builder, who did a terrible job they came in cleaned it up and fixed and made a great system that waters all of our yard. Thanks, Guys great working with you all.

I've been using Morris & Bergen Irrigation to winterize my irrigation system for years. Today I…read morecalled to schedule a repair, and I was told there was an "incident" from five years ago that I honestly don't remember. What surprised me even more was the way I was treated. The woman I spoke with was extremely sarcastic, condescending, and dismissive throughout the conversation. Regardless of what may or may not have happened years ago, I expected to be treated with courtesy and professionalism.

Long story short: if you can secure these guys for your flooring job, don't waste your time…read morelooking for a better team to handle your flooring project. Now, the devil is in the details, and these guys know everything about making it perfect. However, in my experience, this is not what distinguishes Anthony and Tony from all other installers - it is how they react to the unforeseen circumstances - and let's admit it, no matter how carefully we plan everything, the unforeseen circumstances always find ways to arise. With that in mind, it was an absolute pleasure to see a great deal of character and professionalism that was demonstrated during my project. I have only accounted friendliness and understanding.... Even during the most challenging circumstances (not a fault of the contractor) that, unfortunately, had to be rectified by Hoffman Floor and Home, they have exhibited the most admirable ethics towards me (the client). At the end, everything was completed with 100% perfection and is a super friendly way. It is an absolute pleasure to recommend Hoffman Floor team to anyone who is fortunate enough to come across them. This will be the easiest decision you have to make on your next re-modeling project. Context: we have only contracted Hoffman Floors to install underlining and laminate flooring in the 2000 sq ft condominium; therefore, I cannot comment on quality of any other jobs outside of that scope. Good luck!

I approached Hoffman at the beginning of March to install a new handrail, newel post, balusters,…read moreand fix a broken step for the primary staircase of my home. Once the work was done, we would have them then install a runner. We were excited to use Hoffman from all of the amazing examples that they shared on social media of staircases and homes they 'claim' to have renovated. The sales team in the store was as you would expect for a boutique mom & pop shop... an air of pretentiousness in a relatively humble environment. After insulting my wife & I by assuming we were looking for a budget-friendly deal, we ultimately were left to search the store and pick out the runner we wanted. After deciding, we scheduled measurements for the following week. As we attempted to leave, the salesperson insisted on following us out into the parking lot to put samples in our trunk, however, I believe this was a further attempt to 'size-up' our budget based on what we drove. Anthony, the third generation in this family-run business, showed up at my house the following week. He was here for approximately 20 minutes, took the measurements, and advised he would be in touch in about a week once all of the materials were in. He advised everything needed to be special ordered. The job was quoted at $4,000. I accepted. One, two, three, then four weeks go by without hearing from Anthony. As it had been a month, I called the store to find out what the cause of the delay was. They advised that the materials were expected to be in at the end of the week, and apologized for the delay. I was completely understandable, as I was just happy to have Hoffman come do the work in the first place. Afterall, the pictures they continued to share on social media looked amazing. I wanted the same in my house. Three more weeks go by, then I get a call from Anthony saying they are ready to start the work. I was thrilled. Anthony's 'team' showed up on a Friday towards the end of April. They demo'd my existing handrail and newel post. As they went to replace the broken step, they realized that Anthony ordered the wrong thickness, and the correct one would have to be special ordered (again). Given that 8 weeks had already passed, and frustrated, I called Anthony and advised rather than ordering 1-custom step, please replace all steps with standard thickness ones. He apologized and advised that the total cost of the project would now be $6,000. This was still well within my budget so we agreed, and the team would be back the following week to continue the work. The team shows up the following week, rips out all of the stairs, and replaces with 'new' ones, and 'finishes' the handrail/newel post. After two coats of stain, Anthony texted me and advised the project was done and we were ready for Carpet. Here's where the story really gets interesting: --Nothing installed was special ordered and is readily available at Home Depot. --Each of the 11 brand-new stairs they installed had scratch marks, pencil marks, or dents. --The newel post had approximately 50 blemishes from improper sanding/staining. --The balusters were installed upside-down! Then corrected via using glue and wood filler to partially cover all of the knicks and holes they just put in the brand-new materials. ---They did not stain the visible undersides of the new steps --They did not stain the backside of the handrail against the wall --Multiple sharp/jagged edges were left exposed --They did not clean-up their worksite, leaving half eaten fruit in my garage. --They used two different types of balusters after they 'fixed' the original mistake. --They did not come with their own sufficient materials and used my personal table saw/miter saw. --I come to discover that the 'team' Anthony sent to my house had not worked for him before, and were effectively unskilled day laborers. --At no point did Anthony ever come to check on the work. Clearly, Anthony/Hoffman contracted this project out, in an attempt to make quick cash off an unsuspecting customer. I called Anthony and told him to come look at the work. Originally, he was very combative and continually corrected the language I was using to describe the work his team did to my house (if the work looks like ..... it probably is). He tried to persuade me to let him come back and try again, but as he already dragged this process on for 2+ months and had his team at my house 5+ times, I was not interested. Given my dissatisfaction and the clear evidence that he had tried to scam me, he fully refunded my deposit and did not charge me for the work. I didn't want to write/post a review but given that Hoffman is still actively advertising their stair 'services', I felt it necessary to share my experience. p.s. the pictures hardly do justice to how poor the work really is.