Eric and his team at The Water Softener Nerds are true professionals. I got quotes from a handful…read moreof other people, but Eric offered by far the best value and stands behind their install with a lifetime warranty. The crew was incredibly polite and efficient while installing my RO and water softener system (you can see the clean under-sink setup). Eric was completely transparent with his pricing, and I could tell he genuinely cared that I understood how everything works before they left. I can't recommend them enough!

They replied to my request for a quote promptly, and didn't insist on setting up an estimate…read moreappointment. It was a very simple job that my husband was able to do himself.

Problem explained and resolved quickly. Agent was friendly and on time. Provided estimates before…read moreservice provided

I had an issue with my app on my phone with the water softener that Alamo installed last year…read more Joshua came out and got me reconnected. With Alamo water you get first class Support with their system. That is absolutely due to the leadership of Alamo Watet company.

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

I called and they quoted a service call price. I thought it was reasonable so they dispatched a…read morerepair tech quickly. He was clean and courteous. No problem there. One star for that. He inspected the wiring to the disposal and removed it. Showed me the issue and said the charge was 241.00 which did not include a replacement. Do I pay that and then go buy a disposal and hire someone else to install it or just have them complete the job. I had a 1/3 HP and he did not have it on the truck. Had to go get one. He brought back a 1/4 HP and told me the bigger one would cost approximately 300 more. It came out to over 600.00 when it was all said and done. I use to have a home appliance warranty policy for years and there was an issue every time I used them which was seldom so I cancelled them. Goes to say I don't have a lot of experience hiring for these issues but obviously they have figured out how to make money by limiting your options. All I can say is beware of these companies and the way they handle their service charges. I will not recommend this company to anyone unless they have extra money to throw away.

I can't express how happy I am with the customer service I received. My restaurant had a geyser set…read moreoff from a tech installing a hot water heater from another company. I called Beyer Boys and they were there in literally 5 minutes to save the day!! Richard and his Customer Service Manager personally came out since others were busy. Did quality, quick, efficient work to fix the problem. Gave concise information on what would be done, rebuilt the pipe for a reasonable price. Will most definitely be using this company now for all plumbing needs. Thank you both!!

Completely unreliable. Will cancel at last minute for some emergency and don't care how it impacts…read moreyou at all. Last plumber I would ever call again!!!!

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

Despite my initial high expectations of this being a reputable company, I have encountered numerous…read morechallenges from the outset. I have had several technicians inspect the unit, and three units have been replaced by "master techs" who have been unable to identify the cause of our excessive water usage, which exceeds 15,000 gallons during our absence for the majority of the day.Upon consulting my own plumber, I was informed that the water softener is the root cause of the leak. Following my plumber's confirmation of the issue, the unit was shut off, and my water bill returned to its normal state.However, this company has yet to refund me for the water bill or resolve the problem within months. Despite numerous continuous conversations, no solution has been found. When I have requested a refund and the removal of the faulty unit, my account remains unresolved, and I continue to face difficulties with Hope to just have them removed from my home and my credit

Chris did an outstanding job installing my water softener that I had purchased from Lowe's. He came…read morefully prepared with all the additional hardware needed and made sure everything was set up and running perfectly. After installation, he flushed the entire house to ensure the system was working as it should. He also took the time to walk me through some recommended plumbing updates for my aging home, which I appreciated and ended up scheduling for the next day. Great service, great value, and a great team overall. You can tell it's a family run business that takes pride in their work. Highly recommend Chris.

I'm so impressed with this family-owned plumbing company! They fixed my water softener, installed a…read morepressure valve for my house, and ran a new drain line. After receiving 5 quotes, their pricing beat out all the competitors. What stood out the most to me was their honesty and trustworthiness. I highly recommend them if you're in need of a dependable plumber. Thank you, guys, for the fantastic work!

Very communicative, kind and understanding. Will use them for all future plumbing needs.read more

Justin was outstanding today. Showed up when he was scheduled to, price was as expected and he…read morewas very courteous and personable. Will definitely use them again.

Wow, our lives have completely turned around! Our skin feels amazing, and our coffee tastes…read morefantastic. We had a consultation with Eric, who was super genuine and clearly explained how their system could help us. We ended up getting a water refinement and reverse osmosis system installed by Jonathan. He did an awesome job and was very professional. Jonathan went above and beyond. He noticed a leak in our faucet, told us about it, and came back the next day to install a new kitchen and bathroom faucet for free. The price is great too. We shopped around and researched these systems, and Fidelis offers top-of-the-line products. These aren't your average water softeners--they're the Cadillac of softeners, with a lifetime warranty! Fidelis has been incredible to us. Highly recommend them!

Apparently they advertise by putting a "Final Notice" of parcel hold in your mailbox, which makes…read moreyou think they are the post office. Then when you call, they are rude to you and act like you wasted their time if you don't let them give you their allegedly free gift and water test. This makes no sense. If they just sent a normal advertisement, I might use them in the future. But I would never use a business whose first interaction with me is a postcard like this with no name or address even on it.