We were patched through Oasis via Costco. Izzie came by the next day for his presentation. We made it clear we were just getting quotes and comparing and he was respectful of our time with his presentation. After comparing prices with other companies, we decided to go with them. They were willing to negotiate and offered us a military discount which sealed the deal for us. However, the only reason why I didn't give them 5 stars is because from the date of sale, we waited about 6 weeks before they could actually schedule the install. We were told they could install the softener internally to avoid HOA politics but on the day of service, we were told this was not possible, although they did make an attempt. We ended up having to buy a shed which pretty much came at the cost of their discount and going through our HOA anyway. They came back the next day to finish the job. Overall, we were very happy with the service they provided despite that hiccup. Would recommend them for their service and professionalism. read more

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I've called several times and left messages via their website but have had no return correspondence. I have a water softner system of theirs flashing messages of needing service and no way to get anyone to come out and provide service. Not even a "We can get to you in a few weeks" message. read more

I think they are out of business, they do not return any calls and no one answers the phone. I can no longer get service on my Ecowater system as there are no other dealers in San Antonio and even the corporate Ecowater site does not answer. I replaced the resin myself with high quality 10% cross-linked I found on the internet (buy new gravel, it was a pain recovering it from the old resin and is required for an Ecowater). That resin should last 10-20 more years if the valve seals last and I probably saved a ton of money. If not reparable due to parts, I will self install a Fleck 5600SXT since those are simple and all parts are available online. Hope this info helps someone else and if you need tips, send me a message. read more

Had a service tech come out a year ago only to try and upsell me on filters even though mine worked just fine. I only use it for drinking water and coffee and only for myself. The output water was tested and had maybe 3ppm and he suggested new filters bc they were "old". Who cares? $160 just to walk in the door. Today it'll cost you $220 to walk in the door. I can buy a whole new system for that. Jokers and finally acknowledged I could buy a new system for another $200 instead of using their 'services'. Ppl gotta get paid. I get it but the integrity is an issue. read more

I normally receive service in November of each year. I received the normal email from Oasis to contact them to schedule service. Over the last month I've left four (4) voice mail messages and sent two emails requesting service without even a call back or return email. I'm concerned about my water system. Either they're that overwhelmed or have gone out of business. Zero customer service. No choice but to contact Costco next for a solution. read more

I have been trying to request maintenance appointment since August 26 (over 6 weeks ago), but cannot get response by phone, email, website or social media. While my request is for maintenance, I am concerned that system can be negatively affected if service not performed. I tried reaching out to national provider for alternatives, but no response from them either. In prior years, I had good service from this company, so extra disappointed in recent history. read more

i installed the water system on march 2024 but now it stopped working on April 2025 . oasis water solution told me to pay $220 for someone to come to diagnose. paying money for labor to come after bought their system more than $6000 but working only a year. Also you have to pay main fee (labor fee) $220 per annual visit. i bought this system because i love costco but their services are terrible. they tell me to call me back but there's no call at all, even they know my system broken and need to fix asap. Doing business also need to keep prestige! read more

Way out when you sign any paperwork with them! I have the carbon copy of what we signed with the and they added stuff to the paperwork to send to the credit company we are now have been charged over $2500.00 more than wha we signed the agreement for. Do not leave one line open for them to write in because they will. read more

Recently moved into our first home; a water softener was a top priority. Initially called Oasis as they partner with Costco, and come on - who doesn't love Costco? In the end, l lost respect for Costco and their choice of "partners". The day of, the salesman arrived and put on a great "show". He ran several tests on the water, had me shake some beakers, etc. He also explained the recommended softener thoroughly. This is where it went from almost impressive to ..."Oh, HELL NO!" I made it clear, before he tested ANYTHING - I was NOT looking to purchase; I was still comparing companies. Additionally, I made it PERFECTLY clear we JUST MOVED IN, and were making "new homeowner" budgeting adjustments. Bottom line: he didn't give a rat's ass about what I said. The same questions ...as to why I couldn't make a decision that day, were asked repeatedly. Toward the end, I repeated, "I'm not making a decision today"..."I'm not making a decision today" - probably 20 times. No matter - same questions....same "confusion" as to what held back my decision. Growing frustrated, I kept repeating, "I've already answered that" and "I'm not making a decision today". I easily repeated myself 20-30 times. At one point, the salesman laughed; I didn't. Finally, he needed to text his "supervisor" he was wrapping up. Before I knew it - the "supervisor" called..who had him on the phone far too long. Once off the phone, he threw the last gimmick. Suddenly, a GREAT DEAL was offered on another softener, at a lower price. Again, repeated, "I'm not making a decision today" about 10 times. Then, I made a comment that if the deal offered me was that great - it'll be around when I'm ready to make a decision; he replied it was "take it or leave it" - today only. THEN IT WAS BACK TO THE QUESTIONS! Why I couldn't made a decision today, etc. Finally, I had enough. I told him, calmly, he was PISSING ME OFF; not only had he lost my respect, but also my business. Making me repeat myself that way, and not taking "NO" for an answer went beyond anything I'd ever experienced. By the way - these guys were - BY FAR - the most expensive of the companies I researched. read more

OWS swapped out my old water softening unit with their high end system. Mr Richard Lopez explained the water system clearly and concisely. The installation staff was friendly and knowledgeable. The system has been functioning flawlessly. The entire process was simple and quick. read more

Oasis Water Solutions-EcoWater Systems - Reservoir for salt crystals - Water Purification Services Near Me - San Antonio, Texas

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If you're in the market for a water softener, look no further than Jason with Oasis. Oasis and Costco have teamed up to provide the best system & there is no better customer experience/service especially for our Military/Veteran families. Their warranties are costs can't be beat. I called and met with over six representatives for various companies, and landed on the best. read more

I called for an estimate and to clarify some information, but they DIDN'T return my call in 7 days. No one answers the phone. I then started reading previous reviews and found that some waited 9 weeks just to install the water softener. I changed my mind and chose a different water softener company instead. I felt like I dodged a bullet because if they couldn't even bother to return calls, they most certainly will make you wait MONTHS to install the system and even with that, they would probably do a TERRIBLE job like the previous reviews said. read more

This company is very friendly. Eric was very helpful in showing me everything I need to know to maintain my system. Very satisfied with their service. read more

We've been with Oasis since 2020 and have always received amazing quality service. Eric serviced our system this year and provided us with such helpful information for future years! read more

Eric from Oasis Water Solutions came to my house for the annual checkup for my water softener & reverse osmosis water system. Eric was extremely knowledgeable & professional regarding both systems. I've had excellent service from Oasis Water Solutions & I highly recommend them. read more

I requested a quote from Costco's water treatment services to help deal with our San Antonio hard water. The salesman Richard was courteous, knowlegeable and very friendly. The quote and the warranty seemed very appropriate (our house was not plumbed for a water softener), so we decided to go ahead (can't go wrong with a costco vendor)! What a nice surprise. On the day of installation Cesar and Anthony arrived on time and again were very courteous. They proceded to cut sheetrock, dig under the driveway and had PVC pipes everywhere. Our family was very concerned with the mess. By the time this crew was done, they had installed our water softener, cleaned up the mess, repaired the sheetrock and left us very excited with great tasting water and the prospect of soft water extending the life of our appliances. Thank you Oasis Water solutions, i definitely and highly recommend your company. read more

We purchased a whole new system. Oasis did a great job. Quick, good pricing and now we have baby formula quality water throughout our entire house. read more

We had a great experience with Caleb this evening. He was highly informative, professional and helpful in helping us determine the best conditioning system for our home and our needs. Highly recommend this company for water improvement systems and great customer service! read more

Oasis Water Solutions-EcoWater Systems - Water Purification Services Near Me - San Antonio, Texas

We have been customers for 3 years and they always provide great, friendly service. Communication is good too. I'm happy to see them to service our unit each year, and they guarantee their their work, so if there is a problem with our water softener between yearly maintenance appointments, they will make a service call free of charge. No complaints!! read more

I called Oasis because to try to buy some parts (rubber gaskets/O-rings) to fix my salt tank from overfilling with water on my two unit Eco-Water Polisher. I was told that they didn't stock parts, and that they could get a technician out to do a "Service Call" for only $99 and that at that time they'd be able to get me the parts. So, I scheduled the "Service Call" for my Eco-Water ERR 3502R30 that was supposed to have "Lifetime Warranty". The technician showed up, long story short, it was going to cost me $900 to replace the valve housing and associated rebuilding gaskets. Eco-Water is proprietary and you can only buy parts from them. I decided to pass and go with Simple Water Solutions bought a new system for ONLY $1,500!!! Delivered & Installed. Non-Proprietary System, and you can buy parts on-line! read more

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Superb, start to finish. I have never had two technicians so dedicated to doing a great job, not just for the installation, but to set the stage for ease of maintenance for the future. Outstanding workmanship, knowledge of plumbing (and home) systems, and customer service. Efren and Ryan have my highest professional recommendation. read more

The house we purchased came with the water softener system, but we had no experience or knew how to properly maintain it. I reached out to the manufacturer and found the local dealer Oasis. Eric Hale came out serviced the unit, replaced the filters, and educated us. He was very professional and thorough. Eric answered every question we had and explained the process and components well. We highly recommend Oasis. read more

Eric provided excellent service today by notifying us of his arrival time and performed maintenance on our system. We appreciate the great job he did for us! read more

I am very happy with the level of service i received today. I have a water softener that I inherited from my home's previous owner and it hadn't been serviced in 3 years! Eric, the Oasis technician that did the work, was very professional and walked me through everything he was doing, what needed to be done, why and how much. He was respectful of my home and family by using the proper PPE during this pandemic which i appreciate very much. I would recommend this service from this company and especially this technician. -Patrick Egan read more

I recently had my water softener serviced and about 9 months later started having problems with it again. I reached out to Oasis and was contacted immediately. They came out to see what was going on and were able to pin point the problem the previous company overlooked. They provided a detailed plan of action at a very affordable price. They were on time and extremely knowledgeable about the system and answered all questions my wife and I had about the system. Thank you to Phillip for taking care of my home. read more

Awesome service provided by Eric Hale. He was professional, timely and so helpful! He had originally installed the water system and came back for the annual servicing and it was like revisiting with an old friend. The system works great and I so enjoyed dealing with Eric. PS. Came in masked and very respectful of CV19 protocol! read more

We have been very satisfied with our water softener and RO filtering system since it was installed three weeks ago! We had a very pleasant experience with Caleb who came and made a very professional and convincing pitch of the Eco Water System! When we first contacted Costco we were not sure if we were going with Eco Water at first, we just wanted to get an inquiry. But thanks to Caleb, we were convinced that the Eco Water system was the right choice. The installation also went very smoothly with no issues. read more

Eric showed up on time, courteous and did a great job explaining the system, and what I can do to keep the system performing great. Thank you for the advice. David read more

Oasis water solution,, this not to promote a business,, but my honest opinion,, san antonio water : i really thought ,, that it was good drinking water,,just because it looks clear,,looks can be deceiving. . it really open my eyes to fear what ? I saw.. we are really drinking this here in san antonio .. san antonio water is all bout lime stone calcium ,, i thank God for john hancock an his partner taking the time to demostrate the difference of wht? oasis can offer just penney on dollar that we can spent and be in better health . i can rest assure that my drinking,cooking,,bathing,and the water is too its standards. . Usmc retired gysgt gonales,, veterans lisiten to the Call. Oasis.. john hancock 210-749-9012 read more

Eric Hale rocks as my annual service technician. Oasis is always prompt on regular service calls and they are AWESOME with emergencies! I highly recommend them as I have used them for 6 years. read more

We had Oasis out to fix our water system at our kitchen sink and clean our water softener. Juan was very professional, courteous and respectful. He did a great job communicating about timing, pricing and options. Thank you Juan and Oasis water for taking care of our water needs! read more

I was finally able to find Eco Water filters compatible with my Eco water system and I couldn't be happier. Thank you so much Oasis, I'll be back! read more

Great service tech by the name of Eric worked on our water softener unit. The unit was due for a service and we had our water softener checked aswell over all great customer service. read more

Great company! Wonderful customer service and reliable results. Tech JC was very knowledgeable and answered all my questions.

I have had a wonderful experience with Oasis water system. Erika Salazar and Shasha Orosco are #Intelligent #Knowledable #Friendly. Great people who give great service. read more

We just had a great presentation from Caleb with Eco water system. He was very professional and patient. I would recommend there system to anyone in need if a water softener. read more

I was very happy to be able to drink my filtered water again, Eric the technician from Oasis did a grate job and fixed my filters and the water softener and took the time to explain what I need it to do to keep it working properly. I highly recommend there services read more

Oasis Water Solutions is an amazing company for all your water treatment needs! Their staff is very knowledgeable and helpful. They always strive to make their customers happy not only during the purchase but afterwards as well. I high recommend them! read more

I lived in St Paul, MN for 32 yrs & well aware of & impressed with ECOWater & their extremely high level of NSF & other standards. With that said I'm not impressed with the Oasis representation. We were in the process of moving into our home & the sales rep came knocking & even knowing we were moving in boxes & such he insisted on "showing" his product. I told him if he can keep it under an hour I would listen. Two 1/2 hours later he's still in my home giving the slowest demonstration ever. He lost me after 45 minutes. After hitting us with a $7000 price tag plus installation & monthly payments of $200 I had to get firm with him in the answer No Way! He called his "service rep" you know the guy that drops off all the sales reps & drives around the neighborhood. Well that guy comes in & promises to drop the $500 fee for installation & can get my monthly payment down to $100 a month. I was just fed up by then & wouldn't have bought the product if it was even 1/2 that. Don't try to sell me an overpriced product that you can miraculously discount to 1/2. Don't appreciate being treated like I'm dumb. I will definitely contact ECO about how they try to high pressure you into buying an overpriced system! Not a good representation of an incredible company! read more

We recently moved and we have been bombarded with solicitors. An Oasis rep showed up in the middle of what was clearly us moving in with a car full and boxes in our hands We told them 4x that it was not a good time right now because we are busy and it was almost dinner time. They were VERY persistent saying we just need 1 more house. Even to the point of offering us a free gift card. We still said no but they kept on insisting saying it will be a quick 10-15 min spiel. The rep took almost 1hour and 30 mins! We said again we are not interested and the rep kept on trying to sell it to us! Finally he left around 9:30 PM! By that time it was too late to eat!!! VERY RUDE!!!!!!!!!!!! DO NOT BELIEVE IT WHEN THEY SAY IT'S QUICK!!!!!! I know we've should've just asked him to leave! Our mistake! AND.. they never even gave us any GC. read more