I was never informed about a $75 fee for a quote on irrigation system repair. I never agreed to this. They came for 2 minutes to tell me something I knew already and charged me $75! read more

There's a reason why they only have one star. Terrible customer service did not keep their word on warrantee. Need to switch irrigation companies what a hassle! Serviceman says he read a note but ask what's the issue? Thought you read the note? At first does not even turn on the system to check the issue!? Obviously did not want to fix the issue and not keeping their word. It was easier to act like the office did not communicate with the serviceman. Once I said I would get someone else they emailed me saying I degraded them?! Why would I have someone try to fix something that won't try to do their job? read more

This is probably the worst interaction we've had with a company. Our invoice was several hundred dollars more than the amount we signed and authorized payment for. It makes no sense to us and when we ask questions, the owner has refused to have a conversation with us and only sends threatening emails that he will put a lien on our house if we don't pay! What?! A lien because we had charges that exceeded what we signed for us with no communication or explanation? We are so confused about the bill and don't understand the rationale for the excess charges-STEER CLEAR! So many local options to choose from! Update in response to more Faldo statements from owner: we received via email the amount that was authorized the day of service, which we were told included parts and labor for services rendered. Why is the company coming back saying we did not pay? Why is the company refusing to have a phone conversation? What are we even arguing about? The most disappointing thing to us is the company has been combative since the onset of our communication, clearly unwilling to accept that we received different information from their technician. They have done nothing to help us understand why they are now asking for more than they did the day of service. They have provided the bill breakdown, but no explanation on why it is different than what we signed for. So disappointed that they keep being dishonest online. Thank you to Steven H and Amera L for reaching out to see the actual email correspondence. I hope it saves you a headache with them going forward. While the company claims to have no other issues, I encourage readers to google them. The reviews aren't all that great overall and many customers upset about communication and invoicing. read more

We had a great experience with our first irrigation system "Green Touch Irrigation". They exceeded all our expectations. They provided a time line for the job and it was completed on time. Considering all the sprinkler heads that were installed our lawn looked as if it was untouched which was our main concern. I would definitely recommend Green Touch without a doubt. They installed a water sensor which is a great way to preserve our water resource, they put us on a winterized schedule and explained how everything works. Thank You Green Touch!!! read more

Top notch work and customer service! I can't say enough about how nice everyone was, and the great attention to detail. They all take great pride in their work and it shows. From Jessie setting up all the dates, Aric giving me a great quote and overseeing everything, to the install guys (Matt, Chris, Brad, Alex and Juan) who came out every day and worked so hard to make sure everything was perfect! I would recommend you guys to everyone! A million thanks for such a flawless job and kind personalities of everyone I spoke with. A+ company. Anyone can contact me if they want a testimonial or reference! read more

Disappointing. Our experience started out fine with Green Touch for our first 3 routine service calls. We called them out a couple weeks ago for the 4th time to troubleshoot a leak. Our valve box in our yard (which houses 3 valves) was filled with water. The technician was at our home for the 2:30 p.m. appointment when my wife got home from work at 2:20 p.m. He said he already looked at the valves, they were old and all 3 needed replaced. My wife asked which valve specifically was leaking so we could decide whether to replace them all or just the leaky one. He could not tell her and insisted the proper course of action was to replace all 3. We can appreciate a recommendation but feel we should have the option to make that decision ourselves. After spending no more than 5 minutes with my wife he left her with a quote for $300 for the repair. (We will spare you the details of the extreme lack of customer service and rude demeanor from this specific technician.) A week or so later we received an invoice for a $20 service fee. This seemed odd because at our last 3 appointments we were presented with an invoice on the spot and we paid the technician the same day with a check. We assumed because the technician spent only a few minutes and no work was performed we were not being charged- we have no problem with paying a service fee for a visit, but this seemed off to us. Especially because he never pin pointed the source of the leak which was the entire reason for the call out. We contacted Jessie in the office to express our disaapointment with the visit, the lack of professionalism from the technician and the fact that we still don't know where the leak is coming from. We told her we would happily pay their service fee once they could tell us where our leak was coming fom. Instead of hearing our side of the situation she responded by sticking up for their technician and going on and on about how knowledgable he is, how well liked he is, and agreeing with him that old valves do often need replaced. She never grasped that he did not complete what we asked him to do- troubleshoot a leak. Only after we informed Green Touch that we would look to use a different company did Jessie offer to send the owner of the company (her husband) out to troubleshoot. Way too late- that should have been offered after our first contact to notify her the leak was never assessed- not 3 emails later. (Even more frustrating- she offered in her last email to look into installing a master valve to prolong the life of our other valves and cut the cost of the repair. If this was an option, why were we not told about this at our appointment? Or in her first response to us?) We called out a 2nd company who found the source of the leak and replaced the part for a third of the price Green Touch had quoted. We are happily working with this new company and we are paying the service fee (for a service that was never performed) to Green Touch simply to be done with them. read more

The information I included was accurate. When I received the phone call to schedule our service, I asked if the service was part of our contract, and was told it was. That was why I assumed Green Touch had called me to set up service. If Green Touch had indeed told me I didn't have a contract with them, why would I have scheduled an appointment for a service I'd already paid another company to perform? Because I have nothing better to do with my money than to pay for the same service twice? The person responding to my review is not the person that called me to schedule the appointment. Again, I realize it was my mistake for not double checking my credit card to make certain of the company name, but the company's response is not true. They did not offer any solution other than for me to contact our contracted provider and ask for a refund, so I find it disingenuous that they say they're willing to work with me to find a solution. read more