I had always heard good things about Rogers Basement Waterproofing so they were my first call when…read moreI needed some work done. I'm happy for those here who got to deal with the owner. Unfortunately, I did not. I spoke on the phone with someone named Mike in April about a couple of different issues I had with my basement. He said they were too busy at the time to come out and look at it and that what they usually do is install a sump pump. I told him I wasn't sure that was what I needed without checking a couple other things first, but he said again they were too busy for anyone to come out, that I likely needed a sump pump system installed, and that it could run from a few to several thousand dollars. That's fine, I imagine they are swamped in the spring and I have an idea what those systems cost if, in fact, that's what I needed. No problem. Fast forward to August. I called back to see if someone could come out to look at my situation. Left a message with Nicole and I got a call back from Mike (maybe the same Mike, maybe not...I believe he said "Stearns") and we set an appointment for a few days later. Well, he never showed up, never called, nothing. Rogers may be the absolute best in town, but I'll never know it. I feel like I was blown off twice. I'm sure if they see this they'll be very apologetic on here and tell everyone that's not how they do business, but it was exactly how they did it with me. Maybe you'll be luckier and get the owner.

Rogers Basement Waterproofing installed a sump pump a few weeks ago in a section of our basement…read morewhere we've been having water issues. This was our first sump pump, so they had to do everything, not just the pump(put the ditch around the basement, lay inside drain line,cover it back up, dig ditch to street, lay the drain from the basement out to the street, cover it up). They were very considerate of our house, covering the floor path to the work area and placing plastic over the doorways from the section of the basement they were working in. The concrete work covering the ditch up after the inside drain was installed was very neat. Great job! Highly recommended!

My new house had a sidewalk leading to the front door that had sunk. This was a very easy project…read moreto get done because they were quick to respond, schedule and complete the work. I wasn't home when they did the work so it was like magic to return from work to see a nice, level sidewalk. The price was very reasonable. I would hire them again.

Very happy with B-Level. We have a large indoor swimming pool that is 20 ft wide by 42 feet long…read moreand has solid concrete deck extending out all around it. The total pool room area has 2500 square feet of concrete. That is a lot of concrete slab that has sunk, tilted and cracked in the 40 years since we built it new. We feared that we would have to have it broken up, removed and replaced at an enormous cost. We decided to call B-Level. The phone was answered very professionally and courteous. The company owner visited our house within a short time and also was very professional, courteous and really knew what he was talking about and what we needed to correct the problem. I usually get at least three quotes when spending on a project this big. The owner gave me a verbal estimate while here to be followed up with an exact written quote. We were very pleasantly surprised with the super economical cost to fix our concrete rather than replace it. When the written quote/contract arrived it matched what the owner told us verbally. The work was done and our concrete looks wonderful. The workmen were top notch. B-Level saved our concrete and a bundle of our cash for us to use in other areas. B-Level is now our "go-to" company for concrete slab problems.

Outstanding foundation and mold inspection for my refinance…read moreI needed a foundation and mold inspection for a house refinance after the appraiser flagged potential mold in the unfinished part of the basement. What he thought was mold turned out to be years of cobwebs and my black German shepherd's hair. The inspector was thorough, honest, and professional from start to finish. He promptly responded to my Yelp inquiry, took the time for a phone consultation beforehand, worked around my schedule, and arrived right on time. He did a careful inspection (we live here and I certainly don't want to live with mold), clearly explained what he found, and provided a well-written inspection letter I could submit to my lender. The price was fair and the whole experience was straightforward and professional. Highly recommend if you need a reliable, honest inspector who actually takes the time to do the job right.

I am very satisfied with the professionalism displayed from the time Chad gave the estimate to the…read morecompletion of the work. The crew arrived on time. They were respectful of the of the plants and shrubs in the yard. The soil was placed on sheets not the ground . They covered their shoes in the house. They were respectful and worked diligently . A good experience with a trustworthy company!

My family just moved into our new house in Grandview Heights and were getting some work done in the…read morebasement (new paint, new flooring, etc.). The painters noticed some mold and water damage near a few of the walls. I called Ohio Basement Authority and Jordan came out the next day. Having a finished basement makes figuring out if there is water coming in tough, but he walked me through the possibilities, and how we could remedy each one. Not being used to having a basement (I historically lived in *much* drier climates!), I really appreciated the thoughtfulness and attention to detail that he showed in walking me through the different situations. I decided to go with the interior waterproofing. I was scheduled to have my new flooring installed a day later, so the speediness that Jordan came out literally saved me thousands of dollars (and the time of having another floor installed!). Thanks OBA!

DO NOT TRUST THIS COMPANY!…read more Ohio Basement Authority (Groundworks) severely damaged my garage and pool deck in just a few hours, then took three months to inspect the damage. I hired them to lift three garage slabs. Instead, they cracked two slabs into seven pieces, then stopped working because the concrete was "cracked beyond a level of safely lifting." Their crew created the damage, then used it as the reason they couldn't finish the job. My garage floor is still 2-3 inches lower than the surrounding slabs, making it unusable for parking and failing to meet the work promised in the contract. I spent over $11,000 for work on my garage and pool area. The result is a broken garage and multiple trip hazards they created themselves--the same hazards they use during sales presentations to justify additional work. Around my pool, one slab now sits higher than the surrounding deck, another remains lower and was left separated instead of being repositioned flush. My property is in worse condition than before they started. Management ignored my calls for three months. When they finally responded, the attitude was hostile, with statements like, "We're not responsible for our salesman's promises," and "We don't level." Once they're paid, don't expect responsive customer service. If something goes wrong, be prepared to spend months fighting just to get someone to acknowledge the problem. To make matters worse, I later learned that completely demolishing and replacing the sunken concrete would have cost about 40% less than the foam lifting system they sold me--and their foam is already showing signs of settlement. Buyer beware.

Guy came out on a Wednesday and said he'd email an estimate by the end of the week or early next…read moreweek. Never received it so called. After answering a few questions and then being put on hold for 20 minutes, I hung up. Thanks for wasting my time. Twice.

The Basement Doctor brought my basement up to speed in 2012 (I believe) at great expense, and I've…read morenot had any problems since. Matthew came to my home today to do maintenance on my sump pump and he was professional, knowledgeable, kind and on time. He examined my entire basement and I learned a great deal more about maintaining my pump. The cost was reasonable and worthwhile. I feel confident again that all is in good order. Thank you Matthew!

Bucklew Basement did an incredible job on my walk-out egress project. They are kind, conscientious…read moreand did clean and precise work. They cleaned up their work as best as possible each day with the small area they were given and the final result is even better than I could have imagined!

Bucklew will not disappoint! We used this company a few years ago for our block glass windows in…read morethe basement and garage, and just recently to have our chimney rebuilt. Travis Bucklew is very good at communicating, prompt, and professional. I'd definitely recommend this company if you want the job done right, and at a fair price!! You will not find better customer service.

Our home is approx. 50 yrs old. Our rec room floor over crawl space had sunk bit by bit over a…read morenumber of yrs., becoming unbearable. We called Buckeye Basement Solutions first and they promptly sent out a very knowledgeable rep. He did a careful inspection in the crawl space and took photos for us to see. He clearly explained why our floor was sinking and what corrective action would completely fix it and gave us a written estimate. Having hired a number of companies over the years for various services, we knew this was a quality company with high integrity. They knew exactly how to properly fix the problem, gave us a very competitive estimate, were very professional and had a spot upcoming on their schedule available. On construction day their crew, led by Mike Smith, was on time and had all equipment and materials needed. Our job was finished today and we couldn't be happier with every aspect. Any future services that we may need that they offer they have our business! They are great!

As a REALTOR® I depend on quick, reliable service. I also know that if I refer a contractor, the…read morequality (or not) of that contractor reflects on me. Buckeye Basement Solutions is an honest, reliable, and fair company in an industry rife with overcharging and out right lying. The guys at BBS give fair assessments, do honest work, and back it with integrity and a great warranty. Highly recommend.

Paid them for yard drainage system. It has never worked properly, despite multiple trips and paying…read moremultiple times for fixes. Did not honor the warranty. Paid a lot of money for literally nothing.

My mother, Marlene, is 75 years old. She reached out to Stay Dry Waterproofing for a simple…read moreconsultation about a moisture issue in her home -- the exact kind of problem this company exists to solve. She never signed a contract. She never paid them a dime. Instead of getting help, she was disrespected from the start. When my mother tried to speak with someone directly about her own home, the manager refused to engage with her and instead directed his attention to short-term tenants on the property. When she asked, again, to be the one spoken to, his response was to call her a "slumlord" and tell her they "don't provide services to slumlords anyway" -- refusing her business outright. My mother has never been a slumlord. Let that sink in: a company insulted an elderly woman for the crime of asking to be heard about her own home. I called back to speak with a manager myself. What followed was disturbing -- yelling, repeated cursing, and direct threats aimed at me. Then he threatened my mother directly, even though she wasn't even part of that call. When I said I intended to leave a review describing this treatment, he threatened retaliation: reporting her to the health department for nothing more than seeking advice. Later that day, we received a written message claiming an attorney would contact us unless the reviews came down within 12 hours -- and included a claim that my mother improperly benefits from a Homestead Tax Credit on her property. That claim is false. She has never participated in the Homestead program. It was fabricated, apparently as leverage to intimidate an elderly woman into silence. My mother has high blood pressure. She could not calm herself down after this call. She lost sleep over it. She is still hurt and in disbelief over how she was treated by a company she reached out to in good faith. Before you decide to hire this company, take a few minutes and read how the owner responds to other negative reviews here. You'll find the same pattern every time: deny the complaint, attack the customer's character, and refuse to take any accountability. We are not an isolated incident -- we are the latest example of how this business treats people who trust them with their homes. We are filing complaints with the Better Business Bureau and the Ohio Attorney General's Consumer Protection Section, and are consulting with an attorney regarding the threats made against my mother and the retaliation aimed at me. Buyers, renters, homeowners -- anybody and everybody -- protect yourselves and stay away.