Ive been placing same exact order online twice a month for years with this company. Over dozen…read moretimes my orders have been not shipped out on time, forgotten, sent wrong thing. But there was always someone (Often the same woman) who reached out to me and tried to make it right and seemed genuine. However recently its gotten worse and same guy i deal with on phone or email sounds very stoned or at best way too laid back when it comes to handling problems. My last order (That im still waiting for) was never even packaged up and sent out. But they sent me an email with tracking info that said my order shipped. 5 days later after i reach out and hear back day after that a guy calls me and casually says oh yea it never got sent out. Im gonna send it out today, and as i started to speak he hung up immediately after i got 2 words out. Ive reached out via email 3 times since trying to talk to somebody because this causes alot of problems on my end and the way it was handled was insane. I still havent been contacted back, no idea if theyre even sending my order, i requested just my money back because no clue if my orders coming and of course they got my money easy enough depsite never sending out my order and sending me emails falsely claiming its shipped. *Its just not worth it to do business with this place. They use to have great customer service even when they messed up which was often. But now they clearly dont care and whoever handles online orders sounds like he doesnt give af. Theres infinite companies that sell same products without the hassle. I accepted that too late, felt comfortable sticking with people i dealt with for years but that was a mistake. Dont waste your time

I live in the area and just went to this shop for my first time. I was helped by Yvonne and she had…read morethe brightest and warmest welcoming. I needed replacement glass and found me exactly what I needed AND educated me on how to fix the problem that brought me in the first place! Price was fair, unlike a lot of the other headshops in West Hollywood. Anyway, excellent experience here and will be purchasing my smoking products here moving forward.

Best customer service, good price and good atmosphere with a solid selection of items the bestread more

NGL this my favorite smoke shop. they always have my vapes and wraps in stock and costumer service…read moreis always A1 ! Will definitely continue to shop.

Always friendly and have what I need. Good prices on vapes and anything else you need.read more

They have everything you need and they're open until midnight. That's hard to find in West Hollywoodread more

EXCELLENT customer service from the guy behind the counter…read more Shelves and displays fully stocked with just about anything you could possibly imagine would be at a proper smoke shop. A+

We came here feininggg lol they're very hospitable and fast!!! Ask for Micheal he's the sweetestread more

Person working at the store is completely rude, has no care for the client at all and the products…read morethey sell are all from downtown. I bought an item that was faulty, instead of exchanging it for one that works they said it's my problem now since I purchased it. Horrible customer service and horrible quality of products. Truly recommend going to a different smoke shop after what I experienced with them Wouldn't want anyone else getting treated the same.

I was here yesterday in the morning great smoke shop with great customer service the guy who works…read moremornings is very kind and helpful, if you are looking for a good selection of bongs they are the place to go, they got everything in there

Excellent customer service and product knowledge! Always available to help and answer questions…read more Their price point has always been fair!

Surge charging 100% because vapes are discontinued don't waste your time. It very unfortunate…read moremaybe if the inside looked nice you could surcharge that much lol

Primarily a vape shop, but they do have a walk-in humidor with some decent cigars at fair…read moreprices-especially considering California taxes. They have "jet" cigar lighters for $6, which is convenient for travelers who will have to toss them before getting on a plane. Unfortunately, the ultra-premium cigars they have--like Liga Privada and Padron--are in terrible condition. Service is outstanding; friendly, courteous, and efficient.

Lou's Smoke Shop is one of those rare neighborhood spots that immediately makes you feel taken care…read moreof, awesome service & staff. Ask for Carlos, he always delivers!

Amazing hands down the best smoke shop in Hollywood , staffs are very knowledgeable and nice , will…read morecome again , strongly recommended as well

Sells fake puff bars. Be forewarned!…read more I usually buy my puff bars from 7Eleven for $15 which is a little pricey so when I saw this shop sold them for $10 I figured it was worth an extra 4 minute walk. The guy working there was decent, CDC compliant and friendly enough. I bought here one time before, mint puff bar but didn't check if it was verified. I came back a second time and bought a strawberry puff bar. Right off the bat the packaging had a different colored font, then when I opened it up the color of bar itself was much darker than normal. Feeling a little skeptical I wanted to check the verification code and sure enough a warning popped up saying that either someone had entered this code before or it was a knockoff. Obviously I took off three stars because of the counterfeit products. This can be very dangerous because you never know what kind of chemicals they include or what the quality will be. I would NOT come back to this location and I would NEVER recommend it. I guess it is worth the extra $5 to know its a real product. Overall 1 out of 10 stars. COMPANY RESPONSE: "Hi Danielle you bought strawberry banana flavor today and you asked if it was legit or not i said yes you tried and said it was good so im not sure why you upload a strawberry puff bar picture telling that its fake and its from us" UPDATE IN A PRIVATE MESSAGE: "Hello Gor, You have me confused with another customer. This review may have been posted today but I purchased this "puff bar" on Friday. I did not open it in the store and it was strawberry, not banana strawberry. I also would not ask if it were fake, because I would not assume that. I am stating in this review that it is counterfeit because when I enter the verification code the warning picture, which I included in this review came up. No one had entered it previously because I scratched off the code when I got home. That is very concerning. Is there another explanation as to why that would have popped up?" HIS RESPONSE: "Well you can write whatever you like in here , all i know is that we buy our product from legitimate wholesale , and we keep all the records of the purchases so either you got it somewhere else or you should adress the maker why it says that , as far as 7/11 selling it at 15 $ you can keep buying that same product for more money if you want , also just because you put up a picture with light and dark red puff bars telling that the dark one is fake and its from kalinka doesnt make it fake or ours , i can state the oposite that the dark one is legit and you bought it from us or i can say the light red is ours and dark one you bought at 7/11 and you got confused so i would recommend not to ruin our reputation and make those kind of accusations" REVIEW UPDATE: I took off an additional star and left one star because of the threatening response and lack of decent customer service. It is now very clear that the reviews here are not from legitimate customers and are most likely friends and family. Gor, good luck with business. You have forever lost mine. Take Care.

Went here for a bowl with a built in screen. Called ahead and was told they have one made out of…read moretitanium, so I came in to check out the shop. The shop is nice and bright and has plenty of accessories for your bongs, pipes, bubblers, etc. Specifically, I saw they carried Stiiizy brand battery for cannabis pods. I was shopping around at the smoke shops near me a few weeks back and was told they didn't carry them, and I just assumed smoke shops didn't carry them. I was pretty surprised to see it be carried here. The guy running the shop also took the time to talk to me about some of the glass and let me see them up close and hold them as well. I know prices online are better than what they charge in stores, but since small businesses are hurting, it means that much more to support local. My next glass purchase will be from this shop for sure.

Such a cool smoke shop right on Santa Monica! They have tons of Exotics snacks and drinks from all…read morearound the world. Open late in West Hollywood. This shop has such cool and unique items you can't find anywhere else. They also have a lot of regular stuff you find in most smokes shops. Definitely a fun place to stop by and great customer service. Awesome smoke shop in great location.

I used to enjoy going here but they are constantly out of what I'm wanting to purchase. I now buy…read moremy vapes from West Hollywood.

Love this place, its my #1 smoke shop. They have some dope glass options and always have what I…read moreneed they're pretty stocked at all times. Very reasonable prices too, and the guys running the shop are super friendly. Definitely recommend this place to anyone in the area!