Quick Digest- ok for older families (without young kids), over the roaders, truck drivers happy to…read moresee a bed, and ppl not needing an elevator, low maintenance travelers. If this isn't you, then this hotel is not for you. True story- my 6 yr old told me that "this was not a hotel and that if it was, it was the worst" -no working pool, dysfunctional bath tub and dysfunctional wifi
I was at this hotel 3d,2n. It is the following Tuesday and I think I am now ready for this review. Deep breaths. There will be tips, pros, cons, and pictures. All of it will be true- I take reviews very seriously. I use/refer to them when I do anything and go anywhere. And being that I enjoy to travel with my family and, on occasion, with just me and my husband- I think about what others may want to know before they go, so, here we go.
*Tips*
-Research the area! Arcola, IL. Key words: amish, rural, farms, country, the opposite of diverse. We were in the area for an EIU Graduation but being raised in Chicagoland, Arcola was uncomfortable at times. Not unsafe but- yeah.
-Think twice before scheduling with a 3rd party. We used travelocity and there was miscommunication between me, the hotel and travelocity.
*Pros*
-Heather was amazing! We only got to interact with her on Sunday but she was over-accommodating, a hospitality genius. I wish she had been there all weekend. Might have impacted this review. Promote Heather to managment!
-within walking minutes of 24/7 gas station, Dairy Queen, McDonald's, Mexican restaurant, diner, pizza place. This was convenient.
-hotel was very clean & smelled nice.
-fridge in room was spacious.
-only 2 floors/levels
- walls are pretty thick- we had a newborn baby next door who was a crier but we could barely hear him/her
-on both floors, at the end of the hall, there was an outdoor staircase balcony thing with a smoker's ash tray thing, which was convenient as hell, being a smoker. They should add a bench on the 2nd like they have on the 1st. Still a +
-The beds and pillows were so amazing! Made for comfy sleep!
*CONS*
-hotel wasn't prepared to accommodate an "extra blanket" request...lame. Was I supposed to pack an extra 1? No, you're a hotel, you need to be ready for that. The word is Hospitality.
-they advertised Queen beds.... I own Queen beds and 1 king... those were Full sized mattresses- not Queens at all. No doubt. Lame.
-NOT WHEELCHAIR ACCESSIBLE. NO WHEELCHAIR ACCESSIBLE ENTRANCE AND NO ELEVATOR this is a big inconvenience for young families too being that it is so hard to travel light sometimes.
-Yumi (manager/front desk lady) I'm just going to say it- this South Asian sister may not like black people she was short, condescending, from the start. Cutting me off while I'm giving her my info at check in. Not a fan of rude employees at a hotel
-WIFI DRAMA my phone could connect but my PS4 could not no matter where we moved it and I have never had this issue, this being my 4th hotel this yr. We always travel with the PS4. When we approached Yumi, she basically said it was our problem and was not even interested in fixing it. She said she didn't know anything about PS4s lol but the hotel wifi worked and walked off I'm saying this again if it weren't already clear from an earlier Con- Yumi is in the wrong industry. She had no problem with coming off rude, disinterested in our comfort and satisfaction as paying guests to our hotel- Wild!
- while I enjoyed having the outdoor staircase balcony thingy, the door didn't require key card access and so if someone wanted, they could walk into the building without being a paying guest yikes.
- bath tub couldn't hold bath water.
- our door to our room looked beat up and we had issues getting into our room at time. Like the key card wouldn't catch and at times we had to pull hard for the door to remain closed.
-hot breakfast was ok but the breakfast window is too short in my opinion (6-9am) I'm used to 10 & 11 AM cut-offs