I was coming in town to drop my daughter off at Eastern IL University. An hour into my three hour…read moredrive the hotel called to tell me my reservation was cancelled because the hotel was overbooked and another local hotel had availability. When I inquired how we were the one cancelled I was told since I was only staying one night and others were staying more then one night we were being cancelled. First, I scheduled months in advance. Second, the reservation was made at the military rate. When I pushed back on being cancelled the representative told me they could offer me hotel points. I asked what good that would do me if I am not staying there and was told fine they would try someone else. I asked what that meant and was told they will cancel someone else. Unbelievably unprofessional. For one of the better hotels in town I would expect more. I will not be staying in a Hilton again.

For a mid-tier hotel they knocked it out of the park for me. Even though the hotel is relatively…read morenew, it was clean, spacious and nicely decorated. The front desk was friendly and made themselves available. There's a pool at the hotel, fitness center, small area where you can purchase snacks. They also have a full bar and restaurant within the hotel. I would definitely stay there again if ever in the area.

Somehow they deleted my review on Google rather than respond to it as they do they rest of…read more reviews. Extremely racist staff. Treated me and my partner as an inconvenience and seemed annoyed we were trying to make reservation. BOTH employees the very heavy set woman and the man with an eyebrow slit walked away from the computer talking to each other while we were trying to make a reservation. Kept sighing when we spoke Spanish. Definitely misjudged! Won't let this go and will be escalating to corporate. Repugnant behavior.

Where do I start!!! When walking thru the front door, the strong smell of dog shit is the first…read moreindication that you should turn around! The lady at check-in was rude and uninviting. She sent us to our second floor room where we found the oldest furniture in Illinois! The edge of the bed digs into your legs. The rest of the bed was easily 100 years old and very uncomfortable. The tv turns on and off by itself! The thermostat doesn't work. The wall unit air was so loud, that you can't hear the tv. Oh and the tv volume must be preset because it cannot be adjusted. The chair in the corner has enough dust and dirt to have its own address! We woke up in the morning- back aching- the tv is on...again, the air unit is making noise, and we smell burnt toast. We went downstairs for breakfast to find freshly peeled uncooked potatoes, half cooked sausages, and the pancake machine only made quarter-sized pancakes. The lady/man said, that's how they are. "I can't help YOU PEOPLE!" The website needs to be updated to include the rude attitudes that the guests will encounter! P.S. The pool and hot tub are still not available???!!! News flash....They're not broken anymore....they no longer exist! We expected better from IHG! The experience should be rated less than 1!!!

Got up in the morning covered in bug bites. Don't recommend this hotel…read more Breakfast was nice.

HORRIBLE EVERYTHING!! I don't know how you can charge that with much for such a dilapidated, filthy…read moreroom. The tub would not drain; very little hot water. I could go on, but why? JUST DON'T!!

For over a decade, we've chosen the Quality Inn and Suites in Mattoon for our stays, only skipping…read moreit when the hotel changed to offering a continual breakfast. Positives * Friendly and Helpful Staff: Every visit, the staff has been exceptional, always welcoming and willing to assist. * Outstanding Free Breakfast: The breakfast is the best you'll find in town, with sausage patties, eggs, a solid variety of cereals and fruit, both apple and orange juice, and delicious waffles, all included in your stay. * Very Clean: The hotel consistently maintains a high standard of cleanliness throughout the property. * Comfortable Beds: The beds are cozy and provide a good night's sleep every time. Negatives * Rooms Need Updating: Unfortunately, the rooms haven't been renovated in quite some time. There aren't enough electrical outlets or USB ports to meet the needs of two guests with devices like watches, phones, and laptops--and my medical equipment needed a plug as well. * Low Toilet Height: Standard room toilets are only 16" high, which can be tough for people with mobility challenges. While I was switched to a handicap-accessible room, the toilet was still 16" high (though it did have grab bars). According to ADA Standards, toilets should be 17"-19" high, with 19" being ideal. Unfortunately, despite many years of good experience, these issues mean we'll probably look elsewhere for accommodations on our next visit.

The night manager was very rude and unprofessional. we got there late at night and we just wanted…read moreto get some rest but no, we had to spend $300!! on a suite for one night and if you turned off the AC and barely turned on the heat and it smelt horrible the alarm clock did not work. I Will NOT be staying there again.

The staff were very nice and welcoming, our room was clean the beds were very comfortable. We also…read moregot to eat some good breakfast in the lobby as well, definitely recommend.

Awesome, very kind and helpful people! I really enjoyed my stay and appreciated all of their help!…read more Nothing but smiles on their faces.

The first room was nice but reaked of stale cigarette smoke and the lights didn't work. The second…read moreroom had filthy carpet and the sink was badly stained and would not drain. It was one of the worst experiences I've ever had. We will not be coming back.

I must say employees and the owner. Jeff are outstanding when I had an issue or needed something…read morethey would go above and beyond to help in anyway, they fix the toilet immediately. The hotel is under renovation and it is going to be very beautiful. Once it's finished I saw some of the rooms that have been remodeled. Once this hotel is renovated, I highly highly recommend staying here you cannot go wrong. There is plenty of parking you're next to restaurants the mall, Walmart, CVS, the freeway and close to town The only reason I give this a two star at the moment was for the room, but I would give it five star for the employees the staff and the owner. I will definitely come back and stay though.

Hotel is non-operational. More importantly if using Wyndham loyalty program you are able to make a…read morereservation for this hotel, receive confirmation and check-in online via their app. As we did on September 13th 2021. We took these photos to provide Wyndham loyalty customer service to provide proof of non-operational status, representatives would not accept photos or entertain that this hotel could be anything other than 'Active' as their computers registered its status. Please notice padlock on front door. Property looks like it has been vacate for months perhaps longer. Shame on Wyndham for not taking loyal members seriously.

Easy booking, very clean and quite, close to highway and stores, good breakfast, couldn't get a…read morehandicapped room though. Not available. Pleasure staying their. Booked the room with 2 queen and sofabed. 5 adults.

If you're looking for a trip back in time--and not in a charming way--this Super 8 by Wyndham in…read moreMattoon, Illinois, might be just the place. From the moment I stepped into the room, I was greeted by stained furniture, outdated fixtures, and an overall feeling of neglect. The towels I was given were folded wet and clearly used, which is beyond unacceptable. The complimentary breakfast was equally disappointing, with food that tasted like it had been sitting out since the hotel was last renovated (which appears to be sometime in the 90s). Even the safe in the room was rusty, though ironically that might've been the only thing that gave me a strange sense of comfort--like everything else, it fit the theme. To be fair, the view was absolutely beautiful. It's a shame the rest of the experience couldn't match it. I wouldn't recommend this place unless you're really into nostalgia, enjoy the smell of mildew, and feel most at home surrounded by mystery stains. Otherwise, spend the extra $20 and stay somewhere that takes cleanliness--and basic hospitality--a bit more seriously

Low build quality hotel. Clean rooms, friendly staff. The bed was comfortable but the hotel…read morefurnishings are dated and we'll used. Comfortable and better prices than the hotels near by.

This was a pleasant stay! The staff was very accommodating. The hotel is very new (yay first…read morereview) and everything looks nice. Good breakfast options. Would stay again. Cleanliness note: Only complaint would be the shower didn't appear to be cleaned well before our stay, hence the 4 stars. Everything else appeared clean.

BEDBUGS DO NOT GO HERE!!! I stayed here for 2 nights and I found a bedbug in my blanket.read more