For over a decade, we've chosen the Quality Inn and Suites in Mattoon for our stays, only skipping…read moreit when the hotel changed to offering a continual breakfast. Positives * Friendly and Helpful Staff: Every visit, the staff has been exceptional, always welcoming and willing to assist. * Outstanding Free Breakfast: The breakfast is the best you'll find in town, with sausage patties, eggs, a solid variety of cereals and fruit, both apple and orange juice, and delicious waffles, all included in your stay. * Very Clean: The hotel consistently maintains a high standard of cleanliness throughout the property. * Comfortable Beds: The beds are cozy and provide a good night's sleep every time. Negatives * Rooms Need Updating: Unfortunately, the rooms haven't been renovated in quite some time. There aren't enough electrical outlets or USB ports to meet the needs of two guests with devices like watches, phones, and laptops--and my medical equipment needed a plug as well. * Low Toilet Height: Standard room toilets are only 16" high, which can be tough for people with mobility challenges. While I was switched to a handicap-accessible room, the toilet was still 16" high (though it did have grab bars). According to ADA Standards, toilets should be 17"-19" high, with 19" being ideal. Unfortunately, despite many years of good experience, these issues mean we'll probably look elsewhere for accommodations on our next visit.

The night manager was very rude and unprofessional. we got there late at night and we just wanted…read moreto get some rest but no, we had to spend $300!! on a suite for one night and if you turned off the AC and barely turned on the heat and it smelt horrible the alarm clock did not work. I Will NOT be staying there again.

OK, we stay at the Holiday Inns for the cinnamon rolls at breakfast. This Inn is by a Walmart and…read morean area where a lot of truckers park. But - the stay was quiet at night. The property was clean and comfortable. We were there for a reunion where other relatives stayed at other places and were not impressed. So - stay at the Holiday Inn Express. Easy to get to places in Vandalia (especially The Blind Society for eating). If you go to Walmart - say Hi to Margaret in the Vision Dept. from the sisters from Iowa. However, the AC was noisy. What is the deal with hotels not making sure their AC/Heater isn't too noisy? I've just learned to live with it.

SHITTY! VERY overpriced for what you would get! I didn't end up staying there! The girl running…read morethe front desk, she was a young girl, dark headed, at first I thought she looked so sweet, but she had no knowledge what so ever and was kind of rude and was kind of hurrying us along! So much that I was like "ya know what ... just forget it! I've changed my mind & i don't want to stay here tonight!". So me and my friend, we left and got a room over at the Quality Inn! They were at least very polite to me and didn't rush me at all! and their prices were awesome as heck!! I'll stay there next time too! SKIP this overpriced HOLIDAY INN bullcrap rudeness! She also had her meth-head boyfriend in there (i later found out that his name was Justin i believe and i guess her little child also). but it looked to me like he was dealing drugs out of that place! Cuz he sure had a lot of 'company' in & out of there!

Worth the stay! I'm happy to see someone who put hard work into rehabbing an old building for a…read morenew purpose! Towels were soft and fluffy opposed to some hotels that cost a lot more with hard krusty towels. Rooms are beautifully done. Definitely recommend this place.

I feel like the best compliment I can give is that the rooms really are as nice as they look…read moreonline. Beds were incredibly comfortable and we loved the sheets! There is a little coffee nook on the 2nd floor with a Keurig and coffee pods. They are VERY clear on the website that you must be able to navigate a flight of stairs for 300 numbered rooms. However, the best way to navigate to the 200 rooms is also up a very steep staircase. It's a historic building so I get it, and they have tried to provide some accessibility with a lift on the outside of the building, but if accessibility is a key concern you may want to stay elsewhere.

This hotel was very clean. They do not allow people to stay with pets. It's a very quiet hotel…read more When booking it says queen beds but they appeared to be doubles and not queen so make sure you plan ahead. Upon check in the lady at the front desk was super nice and got us checked in quickly. The breakfast was ok. Not too fancy.

Awesome hotel! Excellent employees, super clean environment . So pleased with this stay. We had 4…read morerooms total and all were great ! Very pleased.

This was a different experience than last visit in October 2022. Our visit over Labor this year…read morefound the commode so loose is was about to come off the floor. I reported our first day and nothing was done. Also I noticed when the sun finally came through the window the tv stand hadn't been dusted in forever, and cobwebs were going from the carpet up to the tv stand. Was sure hoping the sheets were recently changed. Not sure if we'll stay there on our next visit.

I was i town for a memorial service & this was recommended by a local family friend. I stayed 4…read moredays & was quite pleased with the staff who were hospitable & friendly. Room was spacious, very clean & well maintained. If I ever happen to visit family friends in Shelbyville again I will most definitely stay again. I would like seeing a microwave in the room though.

First, this is in no way a "suite" it is way more an old time "motel" that you drive right up to,…read morewhich I love. It's great having the cooler close by. The room is a little smaller than most, but very clean and comfortable. The beds and pillows were awesome. I did have to unplug the refrigerator because it was so loud, but like I said the cooler was right out the door. The attached restaurant was very nice and despite some of the reviews I read quite reasonable. The catfish was great. The free morning breakfast was also very nice. Coffee was especially good. All this for under $100.

This is the worst hotel I have ever stayed in. The only saving grace was the Indian restaurant on…read moresite. The food was excellent. Do not believe any of the 5 Star ratings for this k joke of a hotel. There was no one at check in. A sign said to phone a number to get assistance. No one answered the phone...Eventually someone arrived to check me in. My room was a disgrace. Filthy, stained carpet, hair in the shower and the linens looked like they hadn't been changed. The tv had a message to see the front desk. The staff member had to add a Roku. Apparently they were changing service. The AC unit was noisy and barely worked. The pool was green with whatever was growing in it. On checkout the front door was locked. I left the key on the concrete. I paid $300 for 2 nights. Oh, and don't expect an email confirmation for your stay. Their system is being renovated. My suggestion...stay somewhere else but if you like Indian food go to the restaurant. You won't be disappointed. .

For a mid-tier hotel they knocked it out of the park for me. Even though the hotel is relatively…read morenew, it was clean, spacious and nicely decorated. The front desk was friendly and made themselves available. There's a pool at the hotel, fitness center, small area where you can purchase snacks. They also have a full bar and restaurant within the hotel. I would definitely stay there again if ever in the area.

I was coming in town to drop my daughter off at Eastern IL University. An hour into my three hour…read moredrive the hotel called to tell me my reservation was cancelled because the hotel was overbooked and another local hotel had availability. When I inquired how we were the one cancelled I was told since I was only staying one night and others were staying more then one night we were being cancelled. First, I scheduled months in advance. Second, the reservation was made at the military rate. When I pushed back on being cancelled the representative told me they could offer me hotel points. I asked what good that would do me if I am not staying there and was told fine they would try someone else. I asked what that meant and was told they will cancel someone else. Unbelievably unprofessional. For one of the better hotels in town I would expect more. I will not be staying in a Hilton again.

Pleasant and helpful staff. Very nice heated pool. Comfortable rooms. Nice breakfast. Good value…read moreall around!

Its a decent Motel/Hotel. The rooms are LARGE and if you want something with a "Cabin" feel - this…read moreis the place. the rooms are paneled with pine. The price is too HIGH for what you get however. The Beds in my room were broken down on one side where people sit to use the phone etc. The room was reasonably clean, but poorly fitted out. One odd chair in the corner. No desk or surface to write or work on. NO coffee maker - but they did have a microwave and little fridge. The Breakfast was ....odd. No one was around, the breakfast set up was strange: empty and sparse. Dont show up hungry. Additionally there was no coffee. I should add I went to breakfast at 7 am - dead center of the breakfast hour. There are plenty of services around the hotel that travelers need - gas, food etc... This is the best choice in the area - but the off-season price (mid September) was $100. I could have stayed at a Hampton for that rate. I will say this its far better to stay here than in Terra Huate

Absolutely excellent. Hotel was sparklingly clean, service was beyond kind. My elderly father and I…read morewere visiting the area. He's on a walker, so we needed an accessible room with two beds. This was one of the only hotels left in the area (including in Effingham) that met our requirements and didn't break the bank. Hot breakfast was good. Eggs, meat, potatoes, waffles, etc. 24-hour coffee. Computer/printer available. Laundry facilities. Workout room. I didn't use the pool and hot tub, but we saw many guests enjoying it throughout our 2-night stay. Susie was particularly helpful and accommodating. Each time I went to the desk, she asked how my dad was doing. Very thoughtful! Would definitely recommend and would stay here again if/when I'm in the

Why 5 stars? (1) Everything you'd expect and hope for was there. All good. (2) I lost a mouth…read moreretainer either on the way or at the hotel. During my stay I searched up and down, and asked the staff to keep an eye out. A couple hours after I had checked out, and asked to be called if it was found, I went back and luckily got the manager David who knew of my dilemma. So he took me to the room for a 3rd or 4th pass. Then we went to my rental car where he engaged just as committedly. He politely asked if I was ok w/ his help, and then used his cell phone lite to look where I had already looked, felt, and told him the retainer was not. But he could see it under the seat and stuck into a gap in the floor paneling. Pretty incredible. Very incredible. Forever grateful. Above and beyond the call.

Somehow they deleted my review on Google rather than respond to it as they do they rest of…read more reviews. Extremely racist staff. Treated me and my partner as an inconvenience and seemed annoyed we were trying to make reservation. BOTH employees the very heavy set woman and the man with an eyebrow slit walked away from the computer talking to each other while we were trying to make a reservation. Kept sighing when we spoke Spanish. Definitely misjudged! Won't let this go and will be escalating to corporate. Repugnant behavior.

Where do I start!!! When walking thru the front door, the strong smell of dog shit is the first…read moreindication that you should turn around! The lady at check-in was rude and uninviting. She sent us to our second floor room where we found the oldest furniture in Illinois! The edge of the bed digs into your legs. The rest of the bed was easily 100 years old and very uncomfortable. The tv turns on and off by itself! The thermostat doesn't work. The wall unit air was so loud, that you can't hear the tv. Oh and the tv volume must be preset because it cannot be adjusted. The chair in the corner has enough dust and dirt to have its own address! We woke up in the morning- back aching- the tv is on...again, the air unit is making noise, and we smell burnt toast. We went downstairs for breakfast to find freshly peeled uncooked potatoes, half cooked sausages, and the pancake machine only made quarter-sized pancakes. The lady/man said, that's how they are. "I can't help YOU PEOPLE!" The website needs to be updated to include the rude attitudes that the guests will encounter! P.S. The pool and hot tub are still not available???!!! News flash....They're not broken anymore....they no longer exist! We expected better from IHG! The experience should be rated less than 1!!!