I've been taking my cars to GreatWater 360 Auto Care in Macomb for 15+ years, and they've earned every bit of my loyalty. Over the years they've handled everything from routine maintenance to diagnostics, and I've never once felt like I was getting upsold on work I didn't need. Mike (manager) and Billy (tech) have both taken care of me more times than I can count, always straight with pricing and always doing the job right the first time. It's rare to find a shop you can trust that completely for over 15 years, but that's exactly what this place is. Highly recommend if you want honest work at a fair price from people who actually know what they're doing. read more

My late husband took our vehicles to Great Water when it was Kozar's. He was always satisfied. But I took my Taurus in on Monday and was NOT given the same treatment. I dealt with Mike. He was friendly. I told him what my brother said about the car. My brother is a retired mechanic. He told me that the car needed shocks, struts, wheel rotation and alignment. Mike called after the inspection and told me I needed $6200 worth of work! The car is a 2011. That's more than the car is worth and I told Mike that. I explained that I didn't have that kind of money and needed to keep it under $2000. He said ok and refigured it so he was only doing what I had asked and said he would bring it in way under what he had quoted me in July which was $1890, like in the neighborhood of $1818. His words, not mine. When I picked up my car I scanned the receipt. I didn't see that he didn't do the wheel rotation or alignment! It came in JUST under the quote BUT he hadn't done all that he quoted me and AGREED to the day before! So FIRST he tried to RIP ME OFF FOR A RIDICULOUS AMOUNT OF MONEY and then he didn't do the work that he had agreed to! I don't know. Call me crazy, but in my book that's a business you WARN people about and NEVER GO BACK TO. read more

They got our car in quickly with a code that was a pricey repair. Diagnosed it fast and it turned out to be a much cheaper repair. The communication was great during the whole process. Friendly, professional, knowledgeable - all around great place to do business with. read more

Had a Flat in MI Friday Jan 16th. I am visiting from Canada, Found this place for the repair, and put the tire back on my car. No Charge too, WOW! Got me in Fast as well, Thank you and CJ Bennet! read more

I can't say enough good things about this place. They worked so hard to diagnose and fix my car, and never once tried to rush the process or upsell me on things I didn't need. They were honest, patient, and truly cared about getting it right. It's so rare to find an auto shop you can actually trust, and this is one of them. I'm beyond grateful for their hard work and professionalism. Highly recommend! read more

I love this place and am forever thankful I found it. The workers are amazing! Experienced, kind, professional, and always do their best to make sure they're doing their best for the customers. They don't push up sales and the prices are great , they also give you a detailed list with pictures of everything from things that need to get done to potential problems down the road. Always great service and everything is done top quality in a timely manner. Never going to any other shop read more

Took my car here it kept cutting off when I stop and they got me in so quick and took my car right away, they found the problem and seen a little piece of pollen blew it out and seen they had parts that fit my car that were used put them on and made my day my fix was minor and they didn't charge me a thing, I also had got my aux stuck they popped it right out. I've been with great water for a long time I use 3 locations and they all do good on my car thank you guys you guys made my day, it feels so good going to a car shop you can trust you guys are a blessing read more

Been going here for years getting our cars fixed. I feel that mechanically, they know what they are doing for the work they do, however over the last 2 years I have noticed their prices have skyrocketed and feel they may say more work is needed than actually is. I took my truck in for a check engine light. They told me it needed a new catalytic converter and told me the cost would be about $2,000. I held off after they tried to scare me into getting the work done immediately telling me my gaskets would blow at any time due to back pressure. I went and got a second opinion, the other shop confirmed I needed a new catalytic converter but also quoted me at $1,100 using all OEM parts and told me that they wouldn't bother rushing to replace it until the engine starts having a hard time starting. So I feel the work they do, they do a decent job, but I don't feel all the work they say is needed is actually needed and their prices have gone way up. read more

I had come in for a realignment after having gotten two new front tires. On the day of my appointment, after almost three hours of waiting, they come back and tell my car is actually unsafe to drive and that I need new rotors, new brakes, and new front struts, and try to charge me over two thousand dollars! They tell me with the amount of brake pad left on my car, it was a miracle I could even stop my car, and that my struts are sagging and because of that they refused to do a realignment on my car. Naturally, I want to make sure that other auto repair stores agree with this assessment, so I take it to another store. Turns out, this place was trying to take advantage of me and scam me. My car in reality had no problems, the suspension was perfectly fine, and my car was safe to drive. I even took it to a third place after just to make absolutely sure, and they said the same thing to me. Do not go to this store. If you do not "look" like you know anything about cars, they WILL try to take advantage of you and try to make you pay for more than you actually need. read more

Joke of a place, the master mechanic told me that it will take him 4 hours to unscrew 6 bolts.... Made me go back 3 days in a row just to tell me that they are too busy after promising to take the car in the next day. read more

We have been taking our vehicles to this place for years and have NEVER had a bad experience. They are very fair and go above and beyond. Jill T. read more

My 1985 Cadillac Fleetwood Brougham suddenly became very loud. The exhaust pipe, between the header and the muffler rusted away completely and both were hanging freely beneath the car. I called Mr. Muffler on Hall Rd. around 3pm and described my car & the symptom. I was told that they were on a first come, first serve basis and the earlier I could drop my car off, the sooner it would be worked on. Then the tech offered to store my vehicle inside overnight, since it is a classic car. I thought this was extremely courteous. I dropped the car off and although repairs were not completed the next day, I was called with a quote of $135 total for the repair which included welding a section of new pipe between the existing exhaust pipe and the muffler. I picked my car up the following morning, inspected the repair and everything was perfect! They could have tried to sell me a new pipe, muffler & hangers, but they didn't make any attempt to over-sell me. I am completely satisfied and will definitely return whenever I need exhaust work. read more

GreatWater 360 Auto Care - Before repair. - Auto Repair Near Me - Macomb, Michigan

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Tried to charge me nearly $600 for a rattling muffler, but I went somewhere else for $60. They said I needed a lot more done than I thought, the other place said nothing was wrong with it. Before you spend a fortune here, look for more quotes and opinions from other people. read more

Good experience, with Mr. Muffler in Macomb MI, on Hall Road. Dean was more than helpful for me,(which was awesome, and the owners also) We kept dealing with one thing after another with my car . Overall , happy, and will definitely be back if I ever have a problem again, and will be doing my oil changes there from now on ,and any other repairs, thanks! Traci R. read more

$1100 well spent. Fixed heater core Burned up blower controller. Blower fan. Air conditioning leak repair. Control arms fixed. They called for oks. I AM NOT A NEWBE. Changed cams and rear ends back in the day. read more

We have been going to Mr. Muffler for a few years now and we have always been given honesty and reasonable prices.

rip offffffffffffffffffffff joint stay clear they gave me estimate of 900 to fix brakes claimed I needed new rotars, calepers and brake pads. I only needed back pads got my breaks fixed for 90 dollars. Stay clear also very poor customer service rip off joint should close their doors read more

Went here for a brake job and spent close to $900 for pads, rotors, and calipers for the front. Four days later I noticed they were squealing and a lot of brake dust. Went back and they said it must've been a bad part and tried to charge me for new rotors again. After I spoke out about it, they tons me they guessed they would cover it under warranty. 6 months later still same issue. I took it to another shop and they said the calipers weren't even replaced and I need to spend that much money again since everything is worn out. I'd give this place negative stars if I could. DO NOT WASTE YOUR MONEY HERE!!! read more

I took my car in to Discount Tire to get a set of new tires and unfortunately someone had previously tried to hammer my locking lug nuts off. This resulted in my lug nuts cracking (completely not their fault) and the guys at Discount not being able to get my tires off. They referred me to Mr.Muffler where Eric was very friendly and assured me that they'd do everything that they could to fix the problem. Within an hour and a half they had gotten the lug nuts off, both tires off, and replaced three broken studs. I was so impressed with the service, I brought my car back a week later to have my heat looked at. They replaced my radiator and made sure to have my car finished by the end of the day. The team at Mr.Muffler is outstanding to work with while offering reasonable prices. read more

Came here for brake work they told me that my brakes we're going to cost $700 went to another mechanic shop for a second opinion all it was was a frozen caliper had repaired for $80 read more

Okay, I'm not sure I believe all these reviews are real. The good news is they have a great manager working there now. His name is Dean. However, I took my Cadillac there to get the a.c recharged and thenthe battery started draining. My car ended up there for 3 months with them trouble shooting the problem which they never could fix. They ended up putting a kill switch on the car and that cost me $95. Then 6 months later there was a short in the kill switch and they said the car was perfectly fine and didn't need a kill switch at all and wanted to charge me $95 to disconnect it???? Needless to say the battery died after they disconnected it. Then...I bought my daughter a new used car and took it there to get the a.c charged forgetting what happened before...then today her battery is completely dead. read more

Over a year ago I got my oil changed at a place that totally screwed my car up. My Toyota Corolla has those stupid new plastic caps that I thought anybody would know since it yields thousands of basic Google searches you HAND SCREW/UNSCREW. Well, the place used a machine, over torqued the thing, and nobody could get it off again without risking breaking it. So I bought the part that needed to be replaced and had no idea what to do to get it fixed. I got my oil changed at somewhere that couldn't get it off to replace the filter and suggested that I come here. It literally took them 20 minutes to break the thing off, replace it correctly, and use my filter I haven't been able to replace and get new oil at a price I was really shocked by. They just charged me for a regular oil change, no labor to get the dang thing off. The mechanics were really knowledgeable and told me that they were glad I knew to never use anything but a hand held tool to get it off again. If I ever need work done on my car again, I definitely know who to call first. Their prices are fair,and the service was great! read more

I dropped off my daughters car for a quote on some repairs and received a phone call back I believe with in hours which is good but the quote was ridiculously high. Going on there word there was alot of work that needed to be done for the repair. I was hesitant but needed the car repaired asap because my daughter was home for the weekend from college so I said okay go ahead and start the job. I called back a very short while later to ask a question and was told that they were just about to call me back. Apparently the mechanic, upon reflection I guess, realized that there was more labor then he originally thought. He didn't start the job yet but surmised it'd be more work so ofcourse more money so the already high quote got bumped up another $250. So there quotes are really not quotes and realized that in fact it might even be illegal to bump up a quote after the fact. They probably figured if I was willing to pay the original high cost that whats a couple hundred dollars more. I told him Don't touch it I'm coming to get it. Upon me picking up the keys he had to know what I was going to do and where I decided to go. He went on to tell me the price is now negotiable. I took it elsewhere and got it done for a fraction of the price. I think it's pretty obvious what when here and it infuriates me. I won't be back there and advise you to stay away. I work to damn hard for my money to have people try and robb it from me. read more

I can't say enough about Mr. Muffler in Macomb Twp. The group: Eric, the manager, Chris the assistant and the techs: Bill, Rex, Mike Brannen and Jeff. The have been very helpful, professional and courteous. Although my 20 year old car is falling apart, they are helping me to keep it together at reasonable costs and time. If it doesn't need fixing they don't suggest having it repaired. They bring me to the back to see the car and the problem and even suggested that I take pictures if I want to. They are the place to go. Thank you Mr. Muffler, Judy Sudo read more

This place is a joke save your money and go elsewhere ..you have been warned they will RIP you off and overcharge you they charged me over 350 dollars for a muffler and two 3 foot pieces of pipe come to find out it wasnt even a muffler it was a resonator charged me 100 dollars just for that... they are scams read more

Compared to my experience at Belle Tire this place was terrific. Paid $200 less than the quote from Belle Tire. I had been going to Belle Tire for about 20 years until the rip off I experienced in February and March. Had to go back three times. Took four hours to install two tires. An oil change with an appointment took an hour and a half. Here it was a half hour but they checked all the fluids which BT did not do. How do I know? In the middle of winter I had no heat. Caused by no anti freeze. Also had no window washer fluid. This is now my new place for work on my car. read more

I love this place! They're very honest and they work quickly! The people are very friendly and I haven't had an issue with their work. They also do oil changes at affordable prices read more

I see on their front page they only put the reviews of people that have money and can afford thousands of dollars to fix their vehicles. At first I thought they were overly friendly but they seemed fake too... Eric said he was concerned about me driving home because I had a tie rod about to rust out ..However when I asked for a ride home he wouldn't give me a ride home. I think these people are fake friendly so they can rob people with money and anyone they can rob them blind. They wanted over $4,000 to fix my car. I went to another place for a second opinion and they said that the alternator and battery we're good ..Where as. Eric at Mr Muffler said the alternator and battery were bad after the diagnostic testing. ... I got out of there as fast as I could and took it to three other places near me and the diagnostic testing with all three places said there was nothing wrong with my alternator or battery!!!!!!. I give them one star because they do act like they're concerned read more

I have been taking my cars to this facility for 3+ years. Ive had many different repairs completed. This place is very well run!! The manger team including Chris, Eric, and Dean understand customer service!! Even when things dont go as planned they always always do the right thing for the customer. I highly recommend this place. Just try thier $20 oil change - so reasonable. Thanks read more

Came here to fix an exhaust leak, after an hour of waiting the mechanic came back and told me it was a bad exhaust gasket that was causing the problem and we agreed on putting in a new gasket and sealing it, later he comes out with my car and said he cut both flanges out and welded a piece on where the two flanges connected which is not what we agreed on, nor did he tell me he was doing this beforehand, he didn't even show me the finished work, you don't just tell a customer your going to do something to their vehicle and do something completely different without their consent. read more

This Mr Muffler is very respectful and straightforward. I really appreciate that as a woman. I like that there is no appointment required. Oil changes with tire checks are $20. As an added perk, the lobby is clean and they serve free freshly brewed coffee. My average wait is a speedy 15 minutes even at the height of lunchtime! read more

Very disappointed with the management style of the manager on duty. A customer should not be told that they (Mr. Muffler) could not have caused a tire noise to occur after placing a car on a hoist when the noise was not there before coming here. The mechanic did indeed say to me that it was due to him. Never coming back here again for service. read more

Looking for a positive review for an honest repair shop --- READ THIS! I am all about, and in the business of providing world class client services as a traveling sales rep. This being said I drive about 1k miles per week as an average thus having confidence in a reliable vehicle plays a vital role in my daily operation. My check engine light went on while on a long drive so I immediately stopped at AutoZone whereby they scanned for the code telling me my catalytic converter may be bad or may just be a bad sensor, or maybe even just a gas cap and was cautioned to be aware of shops scamming to replace everything when it could be something very simple. Well I happen to have a Saab and they went bankrupt and have not needed service since so didn't really know where to go.... GM dealer was NO HELP even though it is a completely GM (Trailblazer SS) platform. I made some calls and I was fortunate to find Mr Muffler speaking with a very knowledgeable and professional Tim who is the Manager. I explained my problems (well at least the car related ones...) and he immediately called his tech Keith to scan for codes with a much better scanner. He said he didn't even want to talk about solutions or repair costs until we all know exactly what the code culprit is. He requested I come back next morning fitting me in on a Saturday short schedule. What happened next is why I am writing this 6 out of 5 star review..... I wasn't charged for the diagnosis -- he said even if I didn't choose them to perform work he wanted me to know the truth.... Really?! Well it worked for me as they are not only performing the work installing a new catalytic converter, but am trusting them with a much more labor intensive job installing new A/C blend door actuators which was told by GM dealer would take 6.5 hours @ $125 per! I think GM was playing on my emotions knowing without the repair would be without heat in winter......Well Mr. Muffler is only charging me 4 hours @ $90 per which is what the book calls for... Not sure where GM got 6.5??!! Not to mention before Keith (ASE Master Tech) performed the A/C work he researched it and even topped of my A/C freon and added dye to the system to confirm no other issues prior to putting the labor money into the job. NOW THAT'S WORLD CLASS CUSTOMER FIRST SERVICE GM DEALERS SHOULD LEARN FROM! Along those lines providing expert service is about earning trust, providing quality, and maintaining relationships ..... Everyone deserves to have a friend to go to when in need and when it comes to my vehicle(s) repair I feel like I have just found a new friend I can trust fully.... And they have much fresher coffee than the GM dealer! **So if you are online looking for a positive, honest review free of sniveling and retaliatory motives of a place you can trust who will perform honest, timely, and quality work at a more than fair price I strongly recommend you call Tim at Mr Muffler on Hall Road in Macomb (586) 954-1234 and tell him you read this review and want to experience the "not a dealership difference" for yourself.... You should know I originally thought Mr Muffler only did exhaust and called because of the catalytic converter P0420 code and it resulted in learning they have Master ASE Certified techs that really want to do a great job and not finish a 6 hour job in 2 and move onto the next one.....Keith treated me like a long time customer and really knows his stuff and not afraid to communicate honestly and informatively. So thanks for reading this lengthy review.... I am so satisfied as you can tell and feel taking the time is the least I can do in respect to the additional extra mile they have gone and time, frustration, and money Mr Muffler has saved me. And really hoping this review moves any not so positive reviews down the list because in my opinion everyone takes time to say something when they feel something doesn't go just there way without considering the negative impact or their part in the transaction... It has happened in my business and wish more people took the time to share the good vs. just the bad. Call it "Good CARma"... Thanks Mr. Muffler Macomb you have a new loyal customer. read more

Way overpriced shop. I called up Oreilys which is usually the highest price store and the exhaust pipe, bolts and gasket cost under $100 without haggling... they want $193.88 just in parts without tax or labor. You can for sure negotiate lower prices on top of their REGULAR PRICE! I told him I could go buy the parts and bring them here and pay him to install it and I still save $100. They wanted $340.19 including labor for less than an hours worth of work and that's being generous. Less than 5 bolts to change. If you think this is a good deal you deserve to have your money thrown away at this place. Any average person could put a new exhaust in on most cars.... usually less than 10 bolts or brackets to deal with. I even told the guy I can fix cars myself.... just put all new brake pads, rotors, calipers, brake lines, shocks, struts, wheel bearings and ball joints. I was referred and told they would be reasonable and could usually just weld parts instead of replacing parts of exhaust. read more

Such a great place to go whether it's to get some serious work done on your muffler or just your oil changed, I highly recommend! (I go for everything) I am not from the area and without family, so it is so great to know that I am going somewhere that truly cares and not just trying to get my money! I go there and my boyfriend is there today and raving about how great it is, which is why I am finally making this post! Thank you so much Mr. Muffler!! We are loyal customers! read more

Only place I will go for my oil change....affordable, reliable and honest