4/5 for Adults - be prepared to spend lots of money if you are doing things outside of the water park attraction. The rooms are just ok, tiny bathroom, uncomfortable beds..Food should be way better! We got a popcorn that was a whomping $7.50, you would be better off bringing popcorn frm the store with some dollar store "popcorn" containers. There is fast food nearby (within 5 miles) that you can visit like (chickfila, sonic, walmart, ihop, pancake house, outback). Arcade - MONEY PIT, we got $10 free with our paw pass which is equal to about 2-3 games depending on how much they cost. Won 500 tickets (after purchasing more arcade coins) & prizes were horrible because all the small items were mainly for GIRLS. They need a better selection. Also, received several emails saying they had a swim shop in case you needed to purchase water items, but when expecting to get my kids water shoes....they had limited sizes in stock. 5/5 for the Water park. Kid LOVED every bit of it..it's huge! Outdoor & indoor pool with basketball hoops & balls for play. Several slides, a wave pool, a kids area w tiny slides. Tons of lifeguards on duty, they even had a practice dummy in the kid area to test if the lifeguard could see it drowning. (a bit dramatic for parents and kids tho people were crying thinking a real child had drowned) There is something for everyone and lots of chairs for adults to sit back while kids have fun. They have scheduled events happening during the day which you can get reminders on the app. The outdoor pool has music playing with a good selection of mixed music, lots of life jackets in all sizes available, lockers to store your items while at the water park (cost more money) but we took a bag and left our items in a chair...which a lot of ppl did. We had no issues with anyone bothering out items. All of the staff was extremely nice, even the ladies cleaning the rooms would speak when passing. They also have bowling which was smaller version for the kids , 2 lanes were broken. Laser tag was $8 per person of $40 per family. It's a small room with fog and small barriers. Games last 5 minutes. Would def return and try a day pass vs staying overnight but great first experience..You can def visit here with out adding all the additional attractions & still have a good time. read more

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Came down here for a long weekend with some buddies to play golf. Beautiful course, very challenging, pace of play was brutally slow, pushing 6 hours and unable to finish 18 holes because of it getting too dark is ridiculous. read more

I struggled on what rating to give this location. The Good: The kids had a blast. We had a larger room to accommodate our party and per family it worked out to be a decent deal for the 2 days and 1 night. The water park while smaller than the others GWL we've been too (Garden Grove, CA & Salt River, AZ), was great for the kids. I understand the whole place is turning 20 years old this year so I give it a little pass being one of the older locations. We didn't do many of the other amenities, free or for charge. The Bad: I wasn't thrilled about the state of the water park. Many of the water features on the kid structure were capped off and non operational. You could see where a few of the pathways on the structure were closed off and a path missing. The toddler area was similar where elements were just capped, or not working great. The large slides were all operating so no issues there but the system for tubes was a little hectic as they had no lifeguard in the water at splashdown for 2 of the slides so riders were not giving up tubes despite lines to get a tube. This brings me to another interesting note is a lack/minimal amount of lifeguards. Lazy River had 1 patrolling the middle but the ends would've been difficult to see a guest having difficulties. Wave pool had 1 lifeguard on the side. The whole fort structure had 1 lifeguard manning the top of the 2 slide but none at the bottom keeping kids out of the splashdowns or getting them out. I didn't go to the basketball/rope-platform crossing pool so I can't say for sure but I'd imagine it'd been a similar situation. The whole place felt like it was staffed like an end of season outdoor water park, not a year round one. It also had a severe lack of seating for a building that could handle 1811 maximum capacity. But that's not too bad. There was also a LOUD BANG several times during the night that woke the adults up. There's a $15 a night per car parking fee that is kind of a joke. There is ZERO secured gating to park. It's only a parking lot. Only thing I can guess is to deter people parking overnight who aren't guests? I don't know why else they have it. The Ugly: Around 7:30/8P, we had a knock upon our door from security stating "they'd had a noise complaint for our room." Now we had 4 rambunctious children 10 and under. So we asked them to calm down and they all came to watch a movie. About an hour later and after the littlest one had already gone to sleep, we get another knock on the door with two security guards stating they'd received more complaints. This time our kids hadn't made as much as a peep since the first knock. When asked "what time is quiet hours" they said 11pm... it was maybe 9pm. So we requested via the concierge for a manager to call because this time it felt like we were being harassed by the other guest/security. Especially when not 5 minutes after the second set of security came by people were running and yelling in the hallway. When the manager called us we asked why we're being talked to when quiet hours were a few hours away? Their generic response of "we have to respond to all complaints" was less than helpful since any staff member could have spent 5 minutes in the hallway to realize it wasn't our room but the hallway in general that was being loud. The TLDR: -Great for the kids. -Value is fine except the water park is showing its age and food is really pricey. -Quiet hours are not 11pm apparently since security will come knocking earlier for "complaints" at a kid friendly hotel. -Saturday in January water park staffing is questionably low. -A joke of a per night per car parking fee. read more

We had a fantastic time and the kids really enjoyed themselves. It was definitely muggy and too warm in the hotel over all, and the majority of the bowling lanes were broken, but they were happy to change activities to make up for it. We found a place called NY Deli about a mile from there that had fantastic food, so we chose to eat there versus the hotel. The arcade is not worth spending your money on, so we steer clear of that and let the kids play Magiquest. read more

The staff is super nice and helpful. They will get the things you need really quick. The comforter/blanket isn't as thick so ask for extra if you like your room chilly. The Wi-Fi is horrible but expected with the amount of people there. Room service didn't take out trash but they replaced used towels daily. Before school start is definitely the wrong time to come as the hotel was crazy crowded. The smell of chlorine hits your nose as soon as you walk into the pool area. A great place to take your children and let them enjoy themselves. read more

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This may be a long one. Quick summary: Bad service for high prices. Kids enjoyed the water park for three days, but a lot to be desired for the parents. Check in process was great. Young lady was super helpful and made it all very fast. Went to our room, and started to unpack. The rooms are DARK. There needs to be additional floor lamps or ceiling lamps put in place. Really not even safe of a light level. I messaged down and asked for an extra lamp, but was told none are available. And the noise! You can hear people yelling and stomping all day and night. Our room was right next to the stairwell, and kids are running up and down the steps until after 11pm. Went to unpack in the bathroom, and there's no where to unpack. Shower is three walls and a curtain, no shelf for your products. Other than that, the room was clean and we went to the water park for night 1. Kids enjoyed themselves. Day 2, we rented a deluxe cabana for more than the cost of a nights stay. Cabana was well appointed with a couch, a few chairs and a small fridge. Our cabana came with lunch, and this is where things started to go wrong. We waited around for a server as is advertised, but one never came. I went and asked and apparently servers aren't available at this location. Seems like a lot of money to not get an advertised amenity. I went to order our lunch and told them we had the cabana. I was told to order on the app and they would credit us. That's not true! You have to bring voucher to the pizza shop and have them credit you there. I only found that out when I went to the front desk to question what happed the next day. Also the texting feature to tell you when your food is ready apparently doesn't work. Our 30-40 min wait for food was apparently only 15, but because we didn't get a text, it sat for 25 mins before I went to check. We stayed at the pool until about 6pm and when we got back to the room, the cleaning staff had replaced the towels, but not made the beds. Maybe that's an every other day thing? More on that later. Day 3, we woke up to one of the kids having had an accident. I messaged down to the front desk that we would need the sheets changed. Our plans were to spend the day out of the hotel, so we left around 10am and arrived back again just about 6pm. The dirty sheets were sitting in the middle of the room upon return, and the cleaning staff didn't replace the mattress protector. Just made the sheets bed with sheets my son had used after the accident on the couch. The rest of the beds and room uncleaned. They don't clean every day, on upon request. We shoved the sheets out in the hall and put the do not disturb sign on the door. If that's how the cleaning staff "cleans", I don't want anyone else in my room. Day 4 we rented the deluxe cabana again. Got to the park around 9:30, and it's a good thing we did. About 15 minutes later, a family walked up and told us we were in their cabana. We even had a name plate printed by the hotel that says this was ours. Now I'm arguing with another guest because apparently the front desk told them they had the cabana we were already in. After a conversation with the front desk, we were assured we could stay in the cabana we've already paid for, and the other family would have to move. Now a pro, I brought my voucher up to order pizza, waited right away and picked it up hot, and had a pretty good day. That is until my other son wanted to take a rest in the cabana. We unraveled the included towel to dry him off, and it was extremely dirty. This isn't one of the towels you borrow during the day, this was a wrapped towel that you get as part of your cabana package. There was a large black mark and a the whole back was very dirty. Looked like it was opened, used, and then resealed. We just threw the towel away. No point in complaining since so far, that hasn't garnered any changes. Back to the room again around 6pm and packed our stuff. We had planned to hang out on our last day, have breakfast, check out and then enjoy the water park again for a bit before departing. Instead, we left at 6am after a night sleep. We will never come back to this place again. For the cost, you can go to Disney and see what customer service really looks like. read more

It's small compare to other wolf lodge, the Baltimore location is a bit better. I can't complain, the 5cheese pizza is really good here. Kids had fun but the arcades are WAYYY TOOO EXPENSIVE. spend $25 you play only 4 times because each one takes about 10-15 credits. Good place to visit in winter. read more

We come here every year! Our suite was clean and big and we had a beautiful fireplace and a balcony. The entire visit was pleasurable and fun! We will see you next year! I always think the children are too big for GWL but its never the case. They always want to come here and always have a blast! read more

Great Wolf Lodge - My beautiful family! - Resorts Near Me - Williamsburg, Virginia

BEWARE HIDDEN FEE: My wife and kids visited yesterday on a day pass and stayed half a day. Last night, we saw a $9.95 fee after they left. We called this morning and a very pleasant customer rep explained it was a "day pass amenity fee", "talked to her manager", and quickly refunded it. There was no mention of this fee at check-in, and my wife never authorized the company to retain her card (as you might with hotels, for example). This silly fee and experience detracted from an otherwise very fun happy day at the park. read more

Everything needs to be upgraded. Bad experience very bad. Room was falling apart literally. It was horrible and come to find out that's the room they give people that book with Groupon. That was my first and last visit read more

The hotel was nothing short of amazing. The waterpark was a kid favorite. The amount of people was overwhelming. We did not have time to do Magiquest, but it was looked fun. The hotel is not very cost effective. Overall, it was very good. read more

Ill go with the pros first. -Water park had short-ish lines -Staff were friendly -Room key was in the form of a wristband -Useful amenities -Things to do around the resort -Small shop for snacks (a bit pricy though) -"Hibernation time" from 11pm to 7am to be quiet Now onto the cons. -Some mold & grout in the shower -Microwave didn't work -Attractions beside the water park are a bit pricey -Room key doesn't work if the door is locked ( good/bad) -Pretty expensive per night EDIT: We were overcharged $900+ after we left and when we called, the staff didn't even know what was up. Not the best experience. read more

Great Wolf Lodge - Spatial room - Resorts Near Me - Williamsburg, Virginia

This is our second time and we are already planning a third. I can't say enough how much we enjoy it here. The service level is right up there with Disney, IMO. As this was our second visit, I want to highlight some things we did differently. 1. Get the app. It's a great tool. You can check in early from the road and your room can be ready, ours was. You can see what activities are going on. You can connect with housekeeping and they quickly brought more towels and an iron. And check out is as easy as texting OUT. 2. We had 4 adults and 2 kids under 10 in one standard room. It worked because we didn't spend much time in the room but it's certainly big enough. And having a balcony was great. The rooms are always clean and nice amenities. 3. Get the Paw Pass. Little kids have the pup pass but older kids would enjoy the higher level. I would only get the wolf pass if you have more than 2 days. It's a great opportunity to get away from the water for a while and the kids like checking off their lists. 4. Magiquest is hella fun. It's how you work off all the junk food you eat. I would say 6 and older because you need to follow instructions. I finally beat that dragon. And when you come back bring the wand and then get a new topper. Those things have magic spells and stuff. 5. Water park. Again climbing those steps for the slides gets all the calories burnt. It was so much more fun this time since our kid was big enough to ride everything. Although we only got him on the tornado ride once...at night. It was awesomely terrifying. And still scary in the day. The place is super clean and the lifeguards are on it. The older your kids, the easier it is to let them run wild. And just ignore that sign about no food or drink from outside. 6. Food. We brought in a lot. Our breakfasts and tons of snacks. And a cooler full of drinks for adults and kids. The Dunkin line is crazy long in the mornings. The buffet is good but if yours kids don't eat a lot then it's a waste. The snack bar in the pool was actually really good. I had a great turkey and avocado sandwich that was good sized and very fresh. There are also fats food joints near by for variety. We also brought a keurig to have enough coffee for us. Can't wait till the one in MD is built! read more

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I dont know if anyone knows this but the fire alarm system is set to only alert areas where the fire is, so if you are in your room and there is a fire in the lobby, the rooms wont know unless someone from the lobby tells them. I love this hotel but ever since the electrical fire on 6/29/2025 it was worse. read more

Disappointed there are no dairy free options. Staff was friendly Hopefully they will address this issue

We have a love/hate relationship. We go frequently so my daughter can have fun at the waterpark. Even with the refreshed rooms, the hotel aspect is just ok. No frills and terrible amenities. The food options get old quick if staying more than a day or two. And for the last negative, it can be (and was) overrun with teenage student groups. The families with kids are fine, but what groups are there can make or break it - even midweek. That being said, the customer service was top notch this trip. The front desk help, the chats in app with staff, and most of all a random housekeeper in the hallway. We struck up a conversation and saw her several times. I wish I had gotten her name to give management a kudos. The water park was fun and we always rent a cabana. Pricy, but well worth it! They also refunded us without question when we came home today a day early due to tge weather. Lots of fun if you set your expectations correctly. read more

Second visit here. I want to give the water park 4 stars and the hotel 2, so landing at 3 again. WATER PARK: + Kids had a great time at the water park; there's plenty to do. + Employees and lifeguards were friendly. + Water slides are great and it wasn't too busy. - They we're running short on tubes for the slides and Tornado seemed to be malfunctioning. - Some parents leave their kids in the family hot tub as if it's a babysitting space. Had to ask other people's kids to stop doing cannonballs. - There was no lifeguard at the bottom of the slides. Our son flipped over in his tube and had a scare. - Food is overpriced HOTEL: The hotel feels like an afterthought and there's little attention given to the in-room experience. + Good activities for the kids. They enjoyed the bedtime story. + Dunkin' in the lobby - Active construction on site. - Room only had 4 towels for a family of 6. - There we're only 2 towel hooks in the room so we had to hang wet towels elsewhere throughout the room. - A/C unit was wildly loud - They could do way better with decorating and adding character to the rooms. - Had a large billing issue and we were overcharged. They eventually made it right but not without multiple conversations and sending proof of booking emails. read more

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Actually took my 2 daughters and their friend back in June or July and had and issue with the noise level from the room above us, I called the front desk and they said they would handle it ( which they didn't) after receiving survey I mentioned the incident and received an email from "Melanie Barfield" stating that they apologized and would like to offer future compensation for us. I reached back out for confirmation and never heard back from her. At this point we won't return but I thought that was very rude and inconsiderate to not respond back. I started bringing the girls about 3 years ago sometimes twice a year but we will not return as I believe it is way too expensive to have to deal with the noise level and sleep disruption at 2-3 am with no resolution. I do have email receipts... read more

Jay at the front desk made my day He check in fast He got me the room I wanted I love this place !! read more

Great Wolf Lodge - Resorts Near Me - Williamsburg, Virginia

We went for an overnight stay. Purchased our room through groupon since it was cheaper (about $50 bucks). Definitely make sure to utilize the number of people in the room. We had a room for 8 and had 8 people. It was nice to have extra adults to go different ways with the kids so were happy. We purchased the groupon for the arcade, pizza, and soda. It really helped when the water park closed at 8pm to have a little something to do. We really enjoying the little games and crafts in the lobby. My daughters loved the clock show. There were coupons for things around the hotel in my email for check in. I bought a cup of coffee and got a free donut. Highly reccomend packing snacks and a cooler. Their buffet is so expensive, we packed snacks and went back and forth munching. The towels have to be checked in and out under your room. If you don't turn them in there is a fee. It was super chilly when we got out though, maybe it was the time of year. Downfall was almost all of the lifeguards seemed so angry. I saw one maybe glimmer a smile. Kinda odd for a kids waterpark hotel. read more

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This review is for the costumer employees for the Williamsburg VA location. Today I call about a credit that I had of 140.00. The person who answered my call said "We always send a message, email or text before the expired as a reminder " I told him I didn't receive any mail, email or text, saying that that amount was about to expire". He answered the same thing so I ask him for a proof of that. Five minutes later, because he couldn't find anything, he said I ask and they correct me and tell me that not always they send a notification. So they just change the policy and information just for their benefit. I nice to know. read more

Kids enjoy the lodge but roaches in the hallway of the pizza bar are pretty gross. For the money they charge looks like they could hire a exterminator. read more

Great Wolf Lodge - Roaches outside of pizza bar. - Resorts Near Me - Williamsburg, Virginia

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This place is five stars for kids, but I struggle to give it five stars as an adult. The water park was outdated, and somewhat dirty in parts. Additionally, the bunk bed in my son's room had a 6 inch screw that was undone and hanging out, and I woke up to a dead phone one morning because the wall outlet that I plugged into was not active. None of my complaints are egregious but it's collectively enough for me to be hard pressed to give this place 5 stars. read more

This is one of those places that is tough to write a fair review of, because of all the moving parts. And my family. We met my younger daughter, her hubs & daughter, for a 2-night, 3-day reunion over Dec. 29-31, 2019. I was dubious but agreed to spending two full days at the splash park, figuring my 10-year-old grandson would not be enthused about the second day. (I was right.) OK, so ... going in I expected high prices and somewhat crowded conditions. Right on both. My daughter had booked the 2nd to top of the line suites, but with 8 of us it was slightly challenging when bedtime arrived. Luckily, I'm totally fine with sleeping on a sofa and at least it was comfy! One good thing: if you have booked lodging, you can get your wristband(s) and use the splash park as soon as they open, rather than having to wait until you get into your room. One other good thing: adults only hot tub. When I saw the first one, crowded with littles, I was like "oh nooooo" but then saw the gated adult one. I was a little sad that after the initial dunk, the heat wasn't quite what I prefer. It had good jets, though. The parts I really didn't enjoy: long lines for the most popular tube rides. Expensive food and nothing really healthy. And seriously, could the employees be any more grouchy and disinterested?!? Out of the probably 8-10 I interacted with, exactly ONE smiled and was pleasant. That's a pretty low percentage! And lastly, OMG the noise level is insane!! Not that they can do anything about that, but it's high on my list of what makes someplace fun/not fun. Grandkids had a blast for the first half of the first day. Probably a moderate amount of fun the second half. Only the two younger enjoyed the second day; my DGS was bored immediately and wanted to leave. In the end, it was an OK experience and the gkids laughed themselves silly when I consented to do the "scariest" tube ride with them. I guess that does count for something! read more

Great Wolf Lodge - So noisy!! - Resorts Near Me - Williamsburg, Virginia

We just came back from Great Wolf Lodge Williamsburg (03/16-03/19) with my husband, 2 kids (2 & almost 4), and myself and this is what we found. We all had a great time! We will be planning another trip. -Book early with a discount code, I got one through a Facebook group and paid $99 a night plus resort fees and taxes. -We are have been very covid cautious and decided to lighten up a little for this trip. With that being said there seems to be absolutely NO Social Distancing at the lodge. The Hustle & Howl Dance Party was also overly crowded IMO. We did not do the slides due to our kids ages but found that it was not too hard to social distance in the waterpark due to the kids mainly staying in the wave pool and kiddie area. -The meal plan worked great for us!!!! We paid $168 and the kids were free due to their ages. Even though they were free they still got the $10 per day lunch credit so we had $80 lunch credits to use at Hungry as a Wolf and Buckets. That knocks our cost to $68 for 4 buffets for 4 people, roughly $5 a meal each and gratuity is included, this deal would have been unbeatable if we brought our own food. -We all loved the food! We ate breakfast and dinner buffets at Loose Moose and even my picky 3 year old enjoyed it. She loved the Watermelon at breakfast. My husband and I enjoyed the steak, pork loin, ribs, and salmon. The chicken tenders were really good too and I even loved the BBQ sauce they had. We purchased a refillable cup right when checking in but honestly maybe refilled it 3 times (I had brought water with us). We had a pretzel from Buckets and pizza from Hungry as a Wolf which were also good. We had $30 left over so I spent it at the convience store at Hungry as a Wolf before checking out. -The room was very spacious and clean (Family Fireplace Suite on first floor). We did request a pack & play online and did not get it but luckily had brought a crib mattress so didnt need it. (We may have been able to get one if we had requested it at check in). The kids enjoyed watching the story time show on the room tv but they were a little disappointed that they did not have really age appropriate channels for them (No Disney Jr or Nick Jr). We didnt stay in the room much but they usually watch tv gearing down for bed and nap times. Next time I will try to bring our Roku device. -I think the Sunshine Celebration was one of the best activities. It is a dance party and my daughter loved it! It is so much less crowded than the Hustle & Howl Dance Party. -My 3 year old loves to dance but the Hustle & Howl Dance Party was way too crowded for us. It seemed like we were in a club (for kids) with the crowd level and lack of social distancing. Granted if you aren't worried about social distancing, it looked like a great time! To avoid the crowds though my tip is to go to the second floor. The balcony overlooks the lobby and there was no people there. My children still had a blast dancing and still could see the dancing staff at the front. They had plenty of room to dance and I purchased a bubble wand so they had bubbles ($30, not necessary IMO as no one I saw bought one). -We did not do Paw Passes and kinda glad we didnt because we did not do all the activities listed on them nor had time. -My husband loved MagicQuest! My 2 year old loved pointing the wand at things. He went with her while I took the 3 year old to Arts & Crafts which was making bead bracelets which was so much fun too! -The arcade seemed pretty expensive but my husband loved it. My 2 year old loved taking in all the lights where it caused my 3 year old to be nervous though (especially bc its loud). It is 25% cheaper earlier in the day (9am-7pm I believe). -MY BIGGEST PROBLEM: GWL Williamsburg has got to get their billing system straight!!!! They kept charging my credit card instead of the lunch credit. I only used the lunch credit where it should be used: Hungry as a Wolf and Buckets. This was annoying because I literally had it happen 3 times and each time I had told the employees I needed it charged to my lunch credit and not credit card (Once even ordering online). They did not fix it unless I brought it up so I feel like I would have had probably at least $60 worth of charges on my credit card if I didnt. Next time I will see if they can completely remove my credit card from the wrist band. -Bowling was nice and even the 2 year old could do it. My suggestion would be since they dont oil the lane lil ones can walk up the lane a little bit in order to have a better chance of not getting a gutter ball. -All of the staff were very sweet! They took the time to make the experience great for us! -We feel like a 2 night stay was more than enough. We didnt even use the waterpark on check out day as planned because we had spent so much time in it the other 2 days. -There is a Walmart literally 2 miles down the road if you forget anything! We honestly loved our trip and cant wait to plan another one! read more

Great Wolf Lodge - Loose Moose Dinner Buffet! - Resorts Near Me - Williamsburg, Virginia

We are just returning from a two night midwinter trip to Great Wolf Lodge in Williamsburg, VA. My husband and I are the proud grandparents of three boys, ages 7, 11, and 13. The five of us made up the party for this trip. Great Wolf Lodge is one of a chain of "resort" hotels catering to families. The big feature is the indoor water park at each resort. All GWL are clearly modeled after Disney's Fort Wilderness. Remember "Coming to America"? The father who owned a "McDowells" burger joint who was always being pursued by McDonald's for his second rate imitation? I am sorry to say it but I was reminded of this. Clearly I did not expect a Disney level experience, but all the references are there. Check in is not until 4 PM. You can request early check in for a $69 upcharge, we did request but were notified that it had not been granted. Coming from the Eastern Shore, we arrived right at 3. Parking lot and lobby area were a complete and utter zoo. Entire families of six or eight or more, complete with strollers, rolling luggage, etc, are actually in the check in line. There are hotel staff people circulating through the crowds, equipping all guests with a set of Wolf Ear headbands. My own "pack" waited outside in the car while I checked in. Maybe it's just me, but that seems to be the most expedient, efficient, and courteous thing to do. I was advised at the front desk that the room would be ready at 4 PM, and was issued a plastic wristband that would serve as our room key....on for each guest. We were invited to partake of the waterpark while we waited for a phone text that would give us our room number and allow us to access the room. We parked out in the lower forty of the behemoth parking lot and hiked back up to and through the massive log built central lobby, again wading through crowds. In the lobby itself there's a huge fireplace, the Restaraunt area, a Dunkin Doughnuts kiosk, and the gift shop. Stairwells go down to level 1 on one side, and up to floors 3 & 4 on the other side. Two elevators are tucked back behind the central lobby display, and windows that overlook the waterpark, on Level 1. Our first impression of the waterpark was, well, not the best. Clearly capacity is not limited. For whatever the capacity might be, there is woefully inadequate seating. Approaching the end of the waterpark day, trash was abundant, tables were stacked high with food trays, drink cups and general garbage. Towels, swimsuits, shoes, & clothing were draped over every available surface. Saw lots of tense moments as confrontations took place over chairs and "saved" seats. We allowed the boys to put on thier swim trunks and look around, partaking of some of the smaller attractions. My impression overall was "people soup" and I was not totally comfortable, but I guess it is what it is. Kept checking the phone and no text message. Gave the desk close to 4:30 to be assigned our room, but never got a text. Finally went back to the front desk to inquire. The front desk staff was so perky and polite as she informed me that "Sorry, but I have no idea when your room will be ready! You are in a queue and we have 60 rooms we are trying to get clean, so......" my response-"what time is check in, that we have reserved and paid for??" Answer: "4:00!" me: "what time is it now?" Answer "4:32!". Me ‍. Eventually, I was assigned a room. Albeit reluctantly. The rooms themselves are very nice. We had a "Kidcabin" suite, which has a separate log cabin themed room with a set of bunk beds, a twin bed and a TV. The boys loved It. The suite is of a nice size, has a gas fireplace in the front corner nest to the balcony doors, a queen bed, kitchenette area with microwave, fridge, insipid hotel coffeemaker. Sofa that opens to a full size bed, small table with two chairs. I can't grasp why there are only two chairs at the table in a room that sleeps 6-7. The balcony has two chairs which are metal, available worldwide at Dollar General stores everywhere. Literally not usable. Room was clean, bathroom was a bit worn, with some mildew around the tub and in the grout. Dinner time found us at the Loose Moose restaraunt, a buffet style arrangement located just to the side of the main lobby. Think Golden Corral without the selection. Our boys are not picky and no one left hungry but pretty much a "meh" as to overall impression. There was a small salad bar, mostly lukewarm greens. Dinner rolls were stale, cold. Mac & cheese, kraft variety, potato wedges, some sort of rice, corn on the cob, broccoli. Chicken, fried or baked, chicken "nuggets". Something called "strip loin" which was nicely rare but basically carved and served cold, and baked salmon pieces, also cold. Desserts looked like the staff got leftovers from thier own fridge and brought them in. A few pieces of cheescake, a little apple pie, tiny chocolate and vanilla pudding which was actually lemon.....and when i say tiny I mean shot glass tiny. read more

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pretty good place with a lot of amenities for the wolf pass. decent food, expensive but definitely fun for the kids. read more

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Considered booking for a while. I thought they were priced high and honestly it is considering this isn't all inclusive with food and the additional resort booking fee, but I thoroughly enjoyed my stay and if an issue arised, they were right on top of it. The manager was excellent in resolutions and customer service. I really liked the food they had at the buffet. It was a nice assortment especially the stuffed pork loin. Also, I don't know why but the Dunkin' Donuts at this resort is extra yummy!! I'd return again for sure. read more

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My family of 10 has been going here for vacation every year for the last 5 years. This is the first time where I might decide not to return. We got to the hotel around 1pm, checked in is at 4pm but we got our pool passes and spent the time in the water park. We always see if our rooms are ready early and usually it is, this year we had a new baby so we checked to see if we could get our room 1 hour early. The rooms were not ready so we decided to get food and wait till 4. At 4 our rooms still were not ready. I went to the desk and asked how much longer they said they were in the final stages of inspection and shouldn't be longer than a few minutes. 4:15 came and went we were not given our rooms till 4:30. We paid a lot for these rooms and everyone was restless so time was of the essence. We showered and headed to bowling, half way through the game a fire alarm went off and we have to evacuate for about 45 min. Went back to finish our game and decided to try the golf they just added. Unfortunately the circuit blew and was not working to play golf for the night. Whatever right? So we went to the arcade and we have always had a great time there playing the games and usually winning mostly everything . This year not so much so we really were banking on the prizes in the ticket redemption center. Well, it was empty and had only one thing with great wolf lodge on it. Very disappointing. We were hoping to go to the buffet after the arcade but because of the fire alarm taking up so much time we didn't have time to do that before it closed. After a disappointing day we went to sleep only to find the pull out couch was basically not-useable the springs were so hard and loud it was pointless to sleep on . To top it off At 5 am we hear delivery trucks one after the other backing up beeping and hydraulic lifts that lasted an hour and a half. Finally decided to just get up and get coffee to realize they don't take Mobil orders at the DD so we waited in a very long line to get coffee and a few sandwiches which were cold!!! I am so disappointed in this trip we really loved coming here over the last 5 years but I think we will skip next year and get an Airbnb instead. read more

Janae stationed at the bar by the outdoor pool is awesome. My family come here every year during July. Janae provides the best customer service while I was here this year. Super helpful and friendly. She's a keeper. read more

Great Wolf Lodge - NO ONE WEARS MASK. STAFF DON'T CARE. - Resorts Near Me - Williamsburg, Virginia

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Going here is the reason why we come to Williamsburg. My 9 year old son loves it there. They have an indoor park, and a scavenger hunt game called Magic Quest, that the kids use an energized wand and pretend like they are wizards. They have made lots of renovations since we've been there a couple of years ago. Everything is super clean and fresh, they have cleaning people posted everywhere. They have some good options for food there, such as a pizza place, ice cream, salads, burgers, chicken tenders, and a Dunkin' Donuts. We look forward to visiting again. read more

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The entire hotel is a swart box and I could not wait to get to our car. People were buying fans for their rooms. We did have a rowdy crowd next door and they did swap our room out at 11 pm. Kudos to the front desk. Staff excellent, hotel a sweat box. read more

Only spent the day here, a weekday (Tuesday) and it was pretty busy! Its a good age for I'd say 2yrs- 13yrs, but there was all age groups here and everyone seemed to be having a good time. Loved the wave pool, especially the fact that it got gradually deeper so if you have littles and bigs you can watch them all easily at the same time. The slides are really fun too. The 7 year olds went fine alone, but I couldn't talk the 5 year old into going, and they do look pretty intimidating for the younger ones, you might want to plan on having two people so you can split time between the slides and the toddler area. Toddler area did have a broken stool, or two, definitely looked a little dangerous, but besides that the area was neat and nice, you could easily bring your baby here LOVED the outdoor area, the pool was warm, but not too warm. They had great music playing and they even had a bar! Drinks are a little pricey (mixed drink was $12) We ordered pizza and took it outside. It was your average pizza, maybe a little bit better then average. I would get it again. I would definitely come back! Note So we didn't realize that they give you an assigned locker, look at the slip of paper they give you, it will tell you which one. Also, they have an arcade room, a magicquest something shop, ice cream place and a place to get burgers and chicken tenders etc. If you stay the night I can see where it would be alot, and I mean alot of money spent! read more

Wow I hate to say this but Great Wolf has gone down hill in a slow stead incline. From the interior tons of cracks and I know they are doing somewhat of a face lift. This facelift is not going to be enough. The rooms looking rough and main carpets going to the rooms are heavily stained. Also the system they are using to collect dirty clothes and trash is horrible they make the hallways to the rooms a maze trashed plied high and dirty linens everywhere. As for the food the pizza is the best but for their main restaurant the Loose Moose the food has gone dropped to the floor dinner was terrible and bland some of the food was outright sour. Several years back they had really good food Im sad. The breakfast was way better and enjoyable. Also the pool area many of the table pool side have been removed so there not too many places to sit and put your stuff down. read more

Great Wolf Lodge - Great wolf's pool area - Resorts Near Me - Williamsburg, Virginia

Had a great weekend getaway here with the family! Our kids are 4 and 3 and they had a blast. Though a lot of things were closed or full because renovation or COVID, we still managed to have a good time. I love how there is an outdoor section as well as the indoor water park. The indoor water park is huge and there are different sections for all ages. They also give you towels at the water park so don't bring any! We also spent a ton of time at the arcade and with the small activities they had planned around the resort such as arts and crafts time (drawing with markers and making pins) and their story time and dance parties. Make sure to get in line early for Dunkin as it does tend to get crowded. Not too many options for food here- just pizza and salads from Hungry as A Wolf and then buffet style at Loose Moose which is $17 for breakfast and $20 for dinner. If you're not into the food at the hotel, there is a center close by with Sonic, BK, Taco Bell, IHOP and a few other restaurants. We ate at Huntsman Grill which is a short 2 min drive from the hotel. There is also a Walmart there in case you forgot anything for your trip. Our room was pretty clean which I was definitely hesitant about given some of the pictures I saw online of bed bugs and roaches. I do wish the toilets were a little stronger and the water pressure in the showers were better but at least we had a clean room! We had booked a king fireplace room with two queen beds and it was just enough space for the four of us. Our couch was also a pull out bed but we didn't really use it. Hotel service was quick. We needed extra toilet paper and towels and they were brought to us quickly and they gave us more than we needed which was super nice of them. Check in was fairly easy. They use wrist bands to unlock the rooms and you can also use these to pay for items as well on the property. Check out was not needed as they say this is automatic. We did pay for the 2pm check out ($60) our last day and our bands had to be continually scanned in order for us to get back in our room but we are definitely glad we did it so we weren't rushed to leave. A weekend or 3 days max I feel like is plenty of time to do everything at this hotel so I wouldn't recommend staying longer (especially because one night is already pricey)! I do wish they offered a washer or dryer machine here or some type of ventilation in the rooms because our towels and swimsuits and showers made it a big muggy even though we tried to dry them on our balcony but you can't win them all! read more

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I used to work at this place as a lifeguard and here's why I think this place is terrible 1. sexual assault: they handle sexual assault terribly both within their staff and with guest. I was touched inappropriately by my own coworker so i punched him in self-defense. I was the one to report him, but I was put on suspension because I defended myself. Also, one of my coworkers (underage) and I were working the slides. an old man was hitting on her and even touched her. did the supervisors/managers kick the man out? no. 2. parents treat us like babysitters when we should be watching over the rest of the pools. I had this 2-year-old boy running around in the kiddy pool. he hurt himself and ran out the pool room. I reported it because it seemed suspicious. skip forward to a building wide search for the kids' parents who ended up being in their hotel room the whole time! 3. breaks are almost nonexistent. red cross organizes breaks, so you get a 30-minute break every hour. and I think we really needed this especially since if you're working the night shift, you're walking for 4 hours straight then on top of that we have to clean for another hour. 4. we get paid the same rate as housekeeping and we have to go through more training. and were there to literally save lives. it feels like they just don't care. 5. toxic work environment. that's all. I used to love working here. then I slowly started dreading everyday I had to go to work. don't work here anymore and its definitely improved my mental health though I have a lot to talk about in therapy still. read more

First the good news: The kids had a fantastic time, the water slides and other amusements are fun and cater for all ages. The facility is clean, the staff is friendly. I do not think the temperature needs to be so high in the indoor facility. Two or three degrees less would be much more comfortable. The rooms are clean but dated: low ceiling, dark and narrow hallways, the air conditionner/heater is loud and blows straight onto the bed and no way to adjust the directly of the airflow. We went middle of December the outdoor facilities were closed of course. But my praises stop there. This is clearly a system made to put a hole in your wallet. We were there last year in July, and the total cost was $304. (2 adults, 2 kids, 1 night stay, amusement park for two days (which you only use for two half days because you are not going to stay there for 11 hours). Expensive but OK, a little bit of a slurge. This year was a racket. Same scenario: $547.43!! Talk about inflation!! Then because of an illness we needed to change the dates. After being told there was a $75 fee for the change, we were slapped with a $166.88 change fee. But it did not stop there. $3 for a bottle of water at the park, and to top it off when we got there they charged us for parking at the hotel!!! Unbelievable. All in all, it cost us 2 and a half more this year as last year. They won't see me again any time soon!! We did not eat on site because reviews are terrible, so we went and ate at Pierce's Pitt BBQ (great and reasonably priced), Olde Town Pizza (very nice) and the Astronomical Pancake House (Fantastic if a bit pricey) read more

This place has really gone downhill over the past few years. This was always my family's favorite place during Christmas but it looks like the most bare minimum effort was made to decorate the place this year. The floors are filthy, they now charge you for parking even if you book a room, and the food and drink prices are ridiculous. On top of it all, the hallways reek of weed. Never coming back. read more

Get ready for the review of a lifetime. Let's start with Food-buffet so much money for no food and all cold nothing hot the buckets place the burgers where gross and cold Hungry like a wolf wasn't too bad But forgot stuff but fixed it Dunkin was Dunkin's but also forgot stuff and did not fix it making me out of 6$ Bar there was not any liquor in the drinks at all for that price. Holy shit so much money. Help the adults out! The morning buffet did let us grab a yogurt for my mom went her sugar dropped really low. That was very kind. Wolf pass was a gosh darn joke!!! Laser tag room too small 30 dollar for 5 mins to play with your kids. The guns didn't even work right. A large group enters the room and takes up all the space that my kids are playing in. Making it not enjoyable for my kids. And they were looking forward to it. Bowling too small of an area also. Family's all in each other's space. Maybe make the app make reservations for these areas. Arcade was too much if you actually wanted to play you had to upgrade so the kids could play more than four games. Really?! That's nuts! Only four games. Come on! Magi-quest was fun but then had to pay extra for the actual game. Just the wand was apart of the pass. What's the point of the wolf pass? Just to upgrade everything. Also, the wolf pass had coupons on the bottom that the resort didn't have any of the items. Why have the coupons then. Double charged for parking each day. Also, a flipping Resort fee! Wtf! We paid so much money to come and you charge for parking and a resort fee. Come on!!! Enjoyed the free events- staff doing them was amazing. They danced their butts off. Actually, all the staff we ran into was amazing. Nice and kind to the adults and the kids. Last complaints... Hot as hell though out the whole hotel. Turn on a fan for the love of god. We are sweating like pigs. Gross! Turn on the AC just a bit! What about seats for the adults and older guest thought the resort. My moms would have to stand everywhere. Add some seats for the older guests. Help them out so we can watch the free events. The beds and pillows are so lumpy. We had to call for extra pillows. read more

Wine may have been involved when I decided to book a weekend trip with the family... Warning... You are going to spend bank... like $400+ a night! No joke, and that is just for the room and water park passes. My bank account will definitely need to recover from our weekend. Bright side, my two kids (1 and 8 year old) had a BLAST! We arrived Friday early afternoon prior to our check-in @4PM, to let the kids play and splash around in the water park area. The check-in process was easy and the staff seemed friendly, for the most part. When I finally got the text stating our room was ready, we loaded up and got settled before returning back to the waterpark area. If you never been here before, be prepared to get LOST-- I did, multiple times. Saturday came around, got up, and back to the waterpark we went. The food onsite was really good, but pricey. They also have a full service bar- which is nice for the parents. I especially loved the water rides and the "kiddie" area for the littler ones. My eight year old did his thing, and it would be hours before he came to check-in with us, there is just SO much to do. Around 4PM Saturday my son was completely broken out in some weird rash- no clue if it was from the amount of chlorine in the water or what. It's never happened before. We ended up taking a break and going back to the room to go grab dinner at their restaurant downstairs--- I am just going to say this now, I am NOT a buffet person AT ALL, but the food was literally AMAZING. Pricey, but amazing. That evening, I took my 8 year old to the arcade area, which also has Laser Tag & VR; while my husband stayed in the room to put our one year old to bed. We had a lot of fun, and my son was just over the moon. We checked out Sunday afternoon, around 1PM. It was also an easy process- I literally texted "OUT", and BAM our credit card was charged from all the purchases linked to the room; which was an additional $700+, on top of the $1,000 just for the room & waterpark. I didn't get an itemized bill as to what the purchases were, I guess if I had checked out with the front desk I would have received that... Overall, we had a good time- it was defiantly busier than I had anticipated, but no biggie. Everyone seemed to semi be following the CDC guidelines. If you're planning a trip here, I would recommend bringing your own food and drinks, because everything is expensive. read more

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