While the hotel ambiance is beautiful and there is an extensive interactive Magic quest theme to the hotel hallways, the comfort and cleanliness of the water park are lacking. The slimy feeling of surfaces in the baby water park area and grey/ black water lines had me feeling the ick and concerned for mold. We came on a week day when it was not very busy however, there was no staff in sight for smushed food and god knows what else on floors of walkways, bathrooms, and floating around by water park shallow regions. The staff all seemed superb, but it would have been nice to see staff in the water park area cleaning the constant mess from kids. My hotel bed standard for a kids water park were not very high to begin with but, they were so soft I felt like a hot dog a bun. The variety of slides at this park and list of other activities seem better than its water park neighbor however, I will always choose comfort and cleanliness over more. read more

Not a great visit. Overall it was packed, like uncomfortably packed and not a great time to have gone. Check-in: we arrived around 10am so we could hit the waterpark up a bit early. There was not one chair available anywhere by the time we made it in, which was a pain, but we eventually got a few chairs. The check-in process was straightforward and we used the kiosks, but we had to still talk with someone to get the kids pass we purchased ahead of time. We received a text when our room was ready. Room: this is where it went downhill. We had bugs in our room and I tried to call down to the front desk, but the phone didn't work. I eventually went down to the front desk and spoke with someone who appeared to be newer and didn't know what to do when I said there were bugs in the room. He left and went behind the wall to talk (I'd assume) and came back with 'you'll need to stay out of your room for at least an hour" which wasn't a problem. We came back ~3 hours later to all the drains closed and a green cloth in our sink. The bugs were still there too. We requested a new room and they had us move literally from one side of the hotel to the other at 10 pm with 2 kids under 4 - it was a mess. The biggest issue was that there was zero empathy or hey sorry about that. Absolutely nothing. The new room was fine and we got everything setup and enjoyed the rest of the night. Parking: not a fan having to pay $15 for parking. Food: the food is overpriced and lower quality. The food quality reminded me of a gas station. They have a Dunkin' and other restaurants on site too. Park: as stated above it was packed and there were many issues of kids having accidents in the pool, so they closed them, which just created chaos in the other pools. My kids loved the pool, so that's a big win. Day of checkout: we rented a cabana by the pool which was awesome. The guy who took care of it was amazing - Cole was his name - top notch. Overall not my go to place, but maybe a day pass would be better. read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

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There were a few things that took place that made my stay less enjoyable. First off, when we arrived, our room wasn't available. They offered us bowling or miniature golf, we accepted bowling, which was in use every time we went, so we were unable to take advantage of that. When we finally received access to the room the cleaning person left a garbage bag behind, which we threw in the garbage. We quickly learned that the sink was stopped up. The maintenance man came to repair. But that was short lived because it ended up draining slowly again and the toilet was filling with water when we flushed and about to run over. We had a total of 8 people in the room and was only provided with a total of 2 rolls of tissue per bathroom and the 2 of them was at the half way point upon arrival. The additional blanket in the room that's supposed to be used for the pullout sofa was stained with what appeared to be semen. We called guest services to advise and request another blanket, they never came to the room. We went down to obtain a blanket and complain about our experience and was offered a 2pm check out. There was a clump of hair left in the shower stuck to the shower curtain. I felt like the establishment as a whole took no pride in the establishment. We were offered the buffet as a compensation and that was probably the best experience. I would be remiss to mention that one of the water slides had a pool with a filter at the end that was covered with band aids. Who is cleaning this place. It was sad and frankly, I was embarrassed. Finally, I received my final bill to see that I was charged $79.50 for the towels that are provided in the water park. We expressly asked the clerk if we could take them to our room and was told yes. We were never informed that the towels needed to be brought back to the water park. The fee was removed after holding the telephone line for 50 minutes to speak with someone. read more

This place is really trying to be Disney, but they're not there yet. Not at all. We stayed for 3 nights, Thursday-Sunday, at the end of summer. For a wolf den room we ended up paying about $1300, which is steep for what we got. First, the check in process is incredibly confusing. We arrived at around 3:30 in the afternoon and there was only 1 person working at the front desk. There are mobile kiosks you can use to check in, but if you purchased any of the packages you had to get them at the desk. We purchased a package, so the kiosk was useless. We got our room number but had no idea how to get there, and no one was around to help. When we got to our original room, on the ground floor, we were pretty horrified. The rug was ripped up right at the entrance to the room (room 1007), and the curtains looked like someone stabbed them with a knife. Also, you could hear every noise in the room upstairs. We called the front desk to report the issues and when maintenance came to check the room, we were told they could put down some duct tape where the rug was shredded so our kids didn't trip. Uhhh. For $1300, we expected more than that. Finally we were able to talk to someone who originally said she couldn't move us to the same level room, but we could get a room that accommodated 6, as opposed to the 7 we needed. I told her that we needed a room that we booked, or better. Magically they found a room in our category, and while it was missing a coffee table, at least the rug was in tact. Spent our first 2 hours trying to mitigate this issue, but it is what it is. What they also don't tell you is that housekeeping isn't daily. What you get is someone knocking on your door, asking if you need towels or sheets. Again, this makes no sense to me given the price of our stay. After pushing the issue, we were able to get housekeeping to clean our room on our second full day, but they left a very dirty smelly rag and cleaning products in our bathroom that made it smell like a sewer. Food is limited, and be advised that they charge an automatic gratuity for parties of 6 or more, but they'll leave a tip line as well. Even at the buffet, where the server only told us that drinks are an additional price. She didn't do anything else, but expected a generous gratuity. Not cool. The activities are okay. The waterpark is smaller than others in the area. The magic quest stuff is okay but honestly seems like you're spending money just to make little sensors go off. We got a package that included 2 Wands, so I didn't mind too much, but I'd have been annoyed if I paid $75/wand for this nonsense. We probably won't be back. For the price, I'd rather go to Disney read more

Our room was filled with bugs flys and mosquitoes, carpet was torn, stained.. Sliding glass doors to balcony had atleast a half inch of open space where door met, holes in the walls everywhere in the room and throughout the lodge, shower curtain rod hanging down. We Demanded a new room. This was better but not by much. No TV remote, coffee or blankets. Requested from front desk after we called several times with no answer and had to walk down in person. We headed downstairs to grab a pizza, waited in line some kid took our ordered and told us we would be called by name which was on our receipt. After 45 minutes we asked about our order because our name wasn't on the list under the beening prepared section they said our order is in but, they where busy. After after another 45 minutes a asked again and the lady said after looking at our receipt Ive been calling your number. Nownthe wife and I where very tired but we both looked at our receipt several times and could find a order number adn the kids were starving as it was around 10pm.. headed back to.our room with the pizza and it wasnt all that bad then Only 2 hours later after we went to bed around midnight someone knocked, woke my children up and gave us a remote... As far as the main lodge Ice cream shop had overflowing trash, floors that seemed to have never been washed and dirty tables. No paper towels in several restrooms, the elevators moved after pressing the desired floor with the doors still OPEN..The Villa lounge had coffee but, No cups, sugar and trash everywhere..That evening this area was about in the same condition but, this time no coffee. .The water park was under staffed with 1 operator for 4 rides and it was VERY clear the employees hated there jobs as most where very unpleasant to interact with. Oh and let's not forget the new policy to charge customers that have booked rooms $25.00 a day to park, YES $25 A DAY on top of majorly inflated prices. A soft pretzel was $14.99. If you wanna spend this type of money for this please take my advise and book at the Swiftwater right down the road. If all Great Wolf lodges are like this the owners should clean house and here is a better idea take the $15,000.00 PLUS a day from parking and remodel this S@^$ Hole...and Yes I counted the cars that I could and stopped around 500 one morning before everyone woke up read more

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A weekend at Great Wolf Lodge. If you'd told 10-year-old me about this place, I'd have lost my mind with excitement. Now I'm still losing my mind - just for entirely different reasons. I came here as the designated cool aunt for my nephew's birthday celebration. The check-in could've been a disaster - picture a line of exhausted parents and overstimulated kids stretching into infinity. But then Elana, our guardian angel in a wolf-themed uniform, introduced us to the self-service kiosk. We skipped those payment-enabled wristbands though. They assigned us to the 3000 wing, conveniently located next to what I can only assume is the staging ground for robot wars. Nothing says "vacation" quite like industrial-grade loading dock sounds at sunrise. Our room came with complimentary mysterious pink substances adorning every surface and floors that hadn't seen a vacuum since the lodge's grand opening. The indoor waterpark is a case study in controlled chaos. Kids bounce off walls, floors, and into me like human pinballs. Meanwhile, their parents have mastered the art of selective blindness. The amount of parents I saw on their phones or just waking like zombies was eye opening. The hallways are an obstacle course of interactive displays, creating traffic jams that would make rush hour jealous. The food? Let's just say it won't be winning any Michelin stars. But the drinks? Now that's where they shine. Special mention to the bartender at the main restaurant - another MVP staff member who deserves hazard pay. Even the arcade feels like a social experiment gone wrong. Try focusing on your game while tiny strangers breathe down your neck, waiting to pounce on your machine the second you step away. Their parents are probably still at the bar, and honestly, I get it now. As checkout approached, I found myself counting minutes like a prisoner marking days on a cell wall. Watching entitled parents tap furiously on their phones (probably writing scathing reviews) while their unattended children recreate Lord of the Flies has been more effective than any birth control prescription. Two stars for my nieces' and nephews' genuine joy, and another for the saint-like staff who deserve combat pay and therapy sessions. One bonus star for those blessed drinks that made it all somewhat bearable. Great Wolf Lodge: where family memories and mild trauma collide. read more

I would give it 5 stars if their dining was better, other than that no complaints. Tons to do if you have kids that are toddler aged and even some older ones. They have free events and activities daily like dance parties, crafts, mining, giant indoor pool, ice cream, etc... some activities do cost extra and you can purchase different tier passes. We only went for two days and were busy with regular pass. Hotel is cheap and nice and clean, food is pricey and meh. read more

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Clean rooms. Various activities for the whole family. Most of the staff were amazing. There was one lady in the arcade that was rude to me for no reason but was ok with my daughter. The guy that checks the games was rude also when our game kept acting up. Otherwise, expensive but fun time. read more

I went to Great Wolf Lodge on Monday, and left on Tuesday, as planned. Arriving at Great Wolf Lodge was awesome. The roadway was gorgeous and the place itself was amazing. Walking into the lodge, it was big, welcoming and just the way I expected it would be. We stayed in a suite with 2 bedrooms, one with one queen and a huge bathroom, the other with two queens with a bathroom right across the hall. The living area was bigger than I expected. It had a L shaped leather couch which opened up as a sleeper, a leather chair, a small table with two chairs, and a gas fireplace. There were sliding glass doors which opened to a small patio with a table and chairs. It was more than I expected. There was a small kitchen area with a sink and some storage. There was also a refrigerator. The room was perfect for the 5 of us. The water park was lots of fun for the two boys, ages 4 and 5. They loved the wave pool and all of the slides. They had a blast as did the grownups as well. There's a little stand to order food, there's lockers, towels, life jackets and also a bar. Before we dined at the Fireside, the boys played in the arcade and they loved it. At the Fireside we enjoyed cheeseburgers and fried chicken sandwiches. The food was good and I do recommend eating there when visiting. Afterwards, we went the the "dance party" in the lobby where the kids danced hard (the grownups did too!). We ended the night with icecream. Everyone slept really, really good. I'd go back. read more

I stayed at Great Wolf Lodge for 1 night. The MagicQuest was overpriced. Not as worth it for my age. The bowling had 5 frames only and it was $7 a person not too bad. The room was clean, and the beds were really comfy. Now the waterpark, it was really great! The rides were fun and totally recommend for a nice winter break to enjoy some fun. I feel like the one in Fitchburg, MA has more rides and enjoyment but this one is a great one to stay at. Food--------- The food restaurants they provide were an Italian Buffet, and a nice restaurant. Both were overpriced and the food was not bad. Don't really recommend and totally just get something small from the market. read more

We had a wonderful time at this location. There were many fun things to do, the food was good, and staff was very friendly. The perfect spot for a vacation with kids. Highly recommend. read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

Just as an update. I did reach out to guest relations, and they sent me a sorry email acknowledging that I was right about a few issues that I brought up, ignored others, apologized, and promised to make it better for guests in the future. Then they thanked me for the opportunity to resolve this issue while not resolving anything. I cannot stress this enough, this place is a cash grab and nothing more. read more

I didn't know what to expect. I have heard mixed reviews but after comparing to other similar spots, we decided on GWL. I sure am happy I did so! The kids absolutely loved it. Initially check-in was a disaster. Room wasn't ready even though they guaranteed 4pm check in. Luckily they comped us late check-out and we only had to wait about a 1/2 hour. We grabbed our wolf ears and headed to our spotless room. Yes I said spotless. It was spacious and clean. We opted for the Loft Fireplace Suite which the kids enjoyed. Definitely upgrade to Wolf Pass for the kids as they get so much with it. A Magi Wand which can be used throughout the stay - like a quest throughout the hotel. Ice cream, candy, bowling, mirror maze, build a bear (which was cool). Restaurants are limited - we ate at Fireside both nights and the service was way different each time. They even tried to over charge us on some stuff...shady! Any the star of the show was the waterpark. The kids couldn't get enough of it. The lazy river was cool and the slides were so much fun. Something for everyone - newborns to teens and parents alike. Parking was a breeze although I have heard it's pretty crazy sometimes. PS: definitely go to the dance parties at night. They are cute and my daughter loved it. There are two (supposed to be the later one for older kids) but they are both appropriate for younger peeps. ENJOY! read more

We came during weekdays in the low season, right after spring break month ended, so while it was busy it wasn't crowded as it would be on weekends or during peak times. And because of that our experience was less frenetic and more relaxed than that reported by people who came during the high season and felt the place was mobbed and under-serviced. CHECK IN/OUT: - Both were slow, even though lines weren't terribly long. I get that the check-in process is more involved than at a regular hotel, with getting everyone's wristbands set up, etc, but the wait time felt as lengthy as an airport check-in. And once the front desk person is done they kept their head down - no eye contact, no "I'll be right with you" or "next guest!" Better customer service training is called for here. - For the positive: each guest receives a free pair of cute fuzzy wolf ears! PARKING: - $15 per day parking fee will be added to your bill at check out. There is no valet parking. LUGGAGE: - You're on your own as there is no bag handling service, but there are luggage carts outside (or that people abandon in hallways). WRISTBAND: - This was one of my favorite features! The wristband acts as your door key and also as cashless payment, which I found convenient. - If you go for the cashless option, they'll put a $200 hold on your credit card. If you don't use the entire amount, the balance will be refunded at check out. However check your statement before you leave to make sure the charges are accurate. (Note the card hold will continue to show in your cc account as "pending" until all the charges have been cleared which could take a couple of days.) ROOMS: - We stayed in the newly constructed Mountain Tower. The rooms have hard wood floors (vs. carpet in the original lodge rooms). Our room was clean and stocked with plenty of towels and pillows. It comes equipped with a mini-fridge, and there is a communal microwave on each floor. - It is a bit further, but the walk isn't too bad. We were on the 6th floor (highest is 7), at the furthest end of the long hallway, and it took us between 5-7 minutes to get to the main lodge/waterpark at a leisurely pace. - The mountain tower is connected to the main lodge via an interior pathway, so you won't be outside at any point during the walk. WI-FI: - Weak and unsecured WATERPARK: - Obviously, this is the main attraction! If you have older kids, they'll enjoy the more high-octane slides and tube rides. - There was enough here for my 2+yo toddler to have a fun time: a splash play area, shallow pool with slides, wave pool, lazy river, Fort Mackenzie, and another indoor and outdoor pools. - For the kiddie slides, I really feel they should cushion the bottom with soft padding. It's a hard drop and kids who don't land properly can easily get hurt. I skinned my knee on the rough textured bottom while holding onto my child during the landing. - Life jackets are available but they're gone in a flash (and not necessarily in your kid's size) unless you grab one right at opening so I recommend bringing your own. - There are a couple of "hot springs," one outdoors and one indoors. - Pool towels are available but we brought our own. There's a $15 per towel fee if you don't return them. - We didn't have trouble finding poolside seats, but as I mentioned we didn't go at a super busy time. But still they were mostly occupied. - Cabanas are available for rent at $300/day. LOCKER ROOMS / SHOWERS: - The showers were surprisingly capacious. You can actually shower and change in the same space without getting your stuff wet. There is a small table and hook to place your things on. . OTHER ACTIVITIES / ATTRACTIONS: - There are daily scheduled activities like dance parties, story time, arts & crafts, bingo, yoga. Check the app for times. - Other things to do include an outdoor ropes course, MagiQuest, a cool and pretty tricked out arcade, mini bowling, glow in the dark mini golf, gem mining, mirror maze, and build a bear. DINING: - Yes, food is mediocre and overpriced, but you kinda have to expect the "resort pricing" and manage your expectations. However there are plenty of restaurants within a 5-10 minute drive, and a couple of steakhouses 12-13 min away, if you want broader options. - The better restaurants on premises are Fireside and Timbers Table & Kitchen (buffet) - see my separate reviews for those. - There are several casual fast food eateries, a couple of Dunkin's, an ice cream shop, and Freshwoods Markets where you can purchase sandwiches, snacks, coffee, as well as beer/wine/hard seltzers. I didn't have high expectations based on all the poor reviews so came away pleasantly surprised. There were pockets of disorganization to be sure, and I do think I would be more frustrated if we came at a crowded time and paid a fortune, but overall we enjoyed our experience and most importantly, kiddo had a blast which is what this trip was about! read more

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My five-year-old had fun at this extortionate Chuck-E-Cheese hotel. The rest of the family did not enjoy our stay. Pros: - fun for kids Cons: - expensive - parking fees - bad/expensive food ($115 for two adults and one child to eat at their dirty, cold buffet) - Dunkin' Donuts messed up my order multiple times and offered less expensive replacement items without refunding the difference - dirty inside and out (most egregious: there was a water bottle full of urine in a garden/planter next to my car in the parking lot the entire time we were there) - broken door RFID reader - "Back the Blue" flag flying outside - smoking section is right next to the front door - having RFID bracelets replaced was an ordeal - the layout is pretty poorly planned (also lacking signage) and you may find yourself walking a very long way to get to the lodge ProTip: eat at the diner at the bottom of the hill for *much* better food at a fraction of the cost of what's available at the "resort". read more

The staff was wonderful, each one very helpful and positive. the water park was dirty. Not dirty like the trash cans are full. Dirty as in it looked like the septic system backed up into the women's showers. Old napkins, hair (so much hair) and unidentifiable sludge. I notified a staff member, and 3 hours later it was still unusably filthy. 30 minutes after that, I went to take a picture of the mess and there was finally some cleanup. I was the mean mom, not letting my kids play in there. Thanks for that, Great Wolf. I have never been so disgusted or disappointed. This is the second Great Wolf we've been to, and the difference between the two is huge. Not a good place to go. With how absurdly expensive it is to go, I will not be chancing this one again. read more

Went to the water park today . Very busy day, worth paying for a cabana so as not to look for chairs to use, food was ok , better then expected . Charge for parking. read more

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Customer relations specifically at the entrance of the indoor pool and water slide area

Bed bugs! Don't do it to yourself. I've been going here for years & I've never had such a horrible experience as we did last week. This location has really gone downhill. It has gotten very run down & very dirty. We ended up getting bit to hell by bedbugs & they offered to "heat treat" one of our child's belongings but if you know bed bugs don't work that way & I really wish we would've pushed to have them do all of our belongings bc we are paying the price now. Had they gone the extra mile to attempt to assure we didn't bring BB home with us I would've felt a lot different but obviously our business isn't impor. I will spend my money elsewhere. read more

Great Wolf Lodge - Bed bug bites - Resorts Near Me - Scotrun, Pennsylvania

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I was not a fan at all. The room was generally nice enough but the experience left a lot to be desired. Food and drinks here are ludicrously overpriced and pretty awful in general-- think frozen desserts that haven't been fully defrosted. I also had the single worst drink I've ever had in my life. I thought I was ordering a margarita but in fact it was an "Italian margarita." Have you ever thought to combine tequila, amaretto, and lime juice? No? There's a reason. Mostly, there's just a feeling that everything doesn't work quite right. Check in took an oddly long time and there wasn't a dolly in sight. The wi-fi didn't work the entire time, which was a major issue for me, and no one really seemed to be doing anything about that or acknowledging that it was an issue. Finally, instead of just giving you information about the amenities, they use an idiotic virtual assistant that feeds you information one sentence at a time. On the plus side, I appreciated that the staff was generally pretty relaxed about rules. Need to duck into the buffet to grab a glass of milk? No problem. Does someone in your party want to join you for dinner and bring their own food? Also no big deal. We won't be back. Edit: I'm knocking off one star because there were over $100 of inaccurate charges on my statement and they didn't make it easy to resolve. Check your bills carefully, folks! Edit 2: We are now entering week two of their inability to refund me for $56 worth of breakfasts that I didn't buy. read more

Great Wolf Lodge - Italian margarita. Just don't. - Resorts Near Me - Scotrun, Pennsylvania

If I could give this place negative stars I 100 percent would. Dirty. My children got bit by bed bugs, and got a horrible infection from the bacteria in the water park. Stay out of this place!!! read more

I came here for my friends son's birthday on April 12, 2025. I purchased my day pass tickets online with my heroes discount. Therefore, I got the tickets 15% off and kids under three are free. The parking was a little tough because it was so crowded but the parking was free for a day pass. They don't explain if you have a day pass. You have to check in downstairs by the water park. Therefore, I waited on the line to check in to the hotel for 15 minutes for no reason. However, the lobby was beautiful and it was nice to see the decorations. We checked in downstairs and the staff was nice. We immediately walked to the waterpark and went to the locker room. The locker room was kind of small and very crowded. I tried to be quick in the locker room with my child. I got out really quick and my husband got a locker because there is so many people there. We didn't feel safe leaving valuables out. We started in the kids area where the water was under 2 feet and the kids loved it. They had slides, and all the kids were able to be entertained safely. Then after that, the kids went on the play structures and went into the wave pool. They have many slides for adults and older kids, which were fun. Also, the lazy river was nice, but it was so crowded. I never been in the lazy river with so many people before. They need to do more crowd control with the lazy river. We ordered some chicken wings from the food counter, and we got some drinks from the bar. The bourbon drink was very good from the bar but the tall strawberry daiquiri drinks weren't that good it was more for the look. So I highly recommend the bourbon drink over the tall daiquiri drinks. The bartender seemed overwhelmed. It seemed like there was only one bartender at a time, so they need to have more staff for the bar. Overall great Wolf Lodge was nice make sure that you get your towel and your ears from the gift shop because that is part of the day pass that you pay for. My only issue is I feel like they charge too much. They need to lower the prices. That's why I couldn't not stay the night because the hotel was too expensive. Do you want to spend 1000 for the weekend and I could not afford that. Therefore, we only went for the day. They need to make the price more affordable for local families to enjoy with their kids, especially in this economy. read more

Great Wolf Lodge was "so cool" according to my 6 year old daughter, and she's right it's a five star establishment. This was our first indoor water park experience, I booked online and was a little overwhelmed by all the options, passes, meal plans. So we didn't purchase any additional items in advance. When we arrived (and throughout the entire stay) the staff was AMAZING and helped us navigate the process. We ended up purchasing "pup passes" for each of the kids. I think it was worth it, the kids liked it. We didn't purchase a meal plan and glad we didn't. They give each person a wrist band that opens the hotel room doors, and adults can pay with it. Which is super nice. Great overall experience, great layout, great setup. MagiQuest is fun, even though we didn't get all the way through it. Highly recommend. read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

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Save your money and go somewhere worth while. Crazy expensive and shoulder to shoulder. The cellular service is almost non-existent. While they do have WiFi, it's not usable. It's extremely loud wherever you go and you're gonna be tripping over kids and actually some adults no matter where you are, which I did expect. Waterpark Take a look at my pool and hot tub pics. You can get in, but you're literally going to be bumping into everyone, this goes with the rest of the waterpark. There aren't enough seats either, we had to put towels out and sit on the concrete floor. They just let too many people in for the size of the park. Prices $11 for a miller lite pounder $8.49 for a normal size ice cream sandwich $20 for a small bucket of popcorn It's just dumb and you're not allowed to bring outside food/beverages into the park. Parking Not really any close parking as all spots are always filled. I had to park at the top of the hill, which is fine, but if you have health issues or have a hard time walking you're screwed. It says they have a shuttle, but I never saw one. The room was okay and overall, the staff were pleasant and it was pretty clean. This place could be okay if they fix their Wi-Fi, lower prices, or allow outside food/drink, limit capacity in the waterpark, and fix the parking garage situation, all of which likely will never happen. read more

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I had a good time visiting great wolf lodge. It's been several years since I have been to an indoor water park. There are plenty of activities for the kids to enjoy and have fun with, including an arcade room. There are a lot of little kids running around and in the pools tho but it is a water park after all. I hung out in the grown-up section in the hot tub after i went into the pool. Check-in wasn't bad. Had to wait a bit on our room but can't do much about that. The rooms were clean. We had breakfast at the buffet, and i enjoyed it. There is a lot to choose from. Fruits, pancakes, bacon, sausages, and an assortment of breakfast foods. For dinner, we ate outside of the lodge in neighborhood areas. I would come back eventually. read more

Great Wolf Lodge - Great wolf lodge - Resorts Near Me - Scotrun, Pennsylvania

Wolf lodge was such a fun experience, the entrance was super cute, and it felt like you were entering a cabin. Everything of course is themed after the name so the decor is all about wolfs and forest animals. The carpet had cute animal prints and the hallway lamps had wolf on them for a cute touch. They have an arcade with lots of different games, their main attraction of course is the indoor water park. The park is catered to kids so of course they have a large variety of pools and slides for them but to my surprise, they also had a lot of slides for the big kids and adults which was soooo nice because you get to join in on the fun! inside they also little stands to buy food and drinks, but you are welcomed to bring some snacks for the kiddos. They have towels for you as well so no need to bring your own unless desired to. There's plenty of chairs to sit, some even with tables. The indoor water park was warm but not hot enough in my opinion, and neither was the water which was very unfortunate because the kids would get cold after getting wet so I wish they would crank up the heat a little bit more in their atmosphere as well as their pools. The rooms were very spacious, with a mini fridge and a safe, our had a table and a couch, the couch had cloth cushions which I didn't necessarily liked because they're not easy to clean and as we know, kids are messy, we got the room with the bunk beds which the kids absolutely loved, they looked like beds inside a sodden cabin which I thought they were pretty cool, and the decor around them just screamed camp! The room had the thermostat that worked nicely and there was an extra blanket in case anyone needed another one. Throughout the day, there were various activities for the kids including a dance party at night where the kids can show up with their light up toys and enjoy an evening of dancing in their PJs. One of the nights, 2 ladies were hosting and hyping the kids, very fun for them and for the adults as well. Another night they had a DJ and a giant screen playing the just dance game and that night was just alright, the DJ was just pressing buttons and not very lively. Dinner there is pretty pricey so we opt to order outside food and do a few Walmart runs, so that's an option if you are on a budget! They do have a microwave on each floor if needed to heat something. The place does give you complimentary wolf ears for the whole family if one is staying there for the night!! (So so cute) you just have to go to their gift shop and ask for them! One of the mornings I had the breakfast buffet and I really liked it, they had a large variety of breakfast items, including an omelette ordered to your liking. They had various juiced, coffee, tea and chocolate milk too! The fruit was still a little frozen so it could have been better but it wasn't terrible. Overall, I enjoyed my stay there, and the kids (my nieces and nephews) had a wonderful time which is the most important, there's some things I would change but it's def a fun time for all and will be coming back! read more

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GWL is like everything else this: too expensive with bad food! Lol but my kids love it, so we returned for our third trip since the renovations. Here are my thoughts. Rooms: we stayed in the new mountain tower with bunk beds. We had to move rooms our first night because there was no heat. This was a very frustrating process and It is very hard to get anyone on phone. When maintenance man came and spent 45 minutes in the room and left, I assumed it was fixed but it never got warm. So I demanded a room change and they magically found one in their sold out hotel. When I ran into maintenance man later-he told me heating coil was shot. If I hadnt complained, they would have left us in the room. If you are in Mountain tower building: be prepared for LONG walk!!!!! I almost wish I had brought a stroller for my 5 year old. The building is a very long walk. Next time we will ask to be in the older rooms! Lol Water Park: we enjoyed the new slides! Again the lines are killer some times and some of the slides were closed on Tuesday because of staffing which sucked. You can tell they dont have enough staff because one member would be working multiple slides and it was obvious they were overwhelmed. Lazy river is small and underwhelming but if you can get in when it is quiet, it is nice. But I refused to Go in when it was busy because I was scared about my kids drowning because there is SO many people in it, there is nothing lazy about it! My kids loved the wave pool the most, but I was shocked they only had one life guard for this very crowded area. Food: We did dinner buffet one night, and I was suprised. Food wasnt bad, I dont know if it was worth the high price! But it wasnt bad. The breakfast buffet we did just because we got free vouchers due to the room change and I would NOT pay the prices they were asking. I had omelette and cup of coffee, not worth $25 and my girls had a bowl of cereal. They had some fruit and oat meal out and some rolls that looked frozen. It would be cheaper to just pack some stuff for your room. We did the sit down dinner one night because buffet is closed Tuesday and wedneday night-we didnt know this. Food was good but expensive. And because there is no other option (than pizza) it was packed!! And I swear only 1-2 servers for whole place. So our poor server was running like crazy. I would have ordered another drinking but we didnt see her again. Other activities: if you can afford the adventure pass for $49 just do it. Unlimited bowling and mini golf and a $40 card for arcade. It was great because the girls could play as much as they wanted. And of course the arcade is a trap-very expensive. I think every year we go, we spend like $200 in there. But the kids have a blast and the adults like the games too!! Magic Quest: Always a favorite of my kids! We spent hours doing this. We complete it every year. It would be fun if they could update the story or change it up a little but the girls still had a blast. And I loved waving the wand myself!! The shows: I am sorry but the shows are lame! They replaced them with the reno and they are really lame. I dont think the little little kids noticed but my kids sat for like two minutes and were done. I feel like my girls may be growing out of this place and need a new adventure. Overall we had a good time. I didnt notice any mean staff that other people mentioned in reviews. Most were very helpful and nice:maybe a little understaffed but not nasty. We came home exhausted and with fun memories overall read more

I always read all the bad reviews in places before I go there, this way we are not blind sided. Pros: No bed bugs, room was very clean, nothing broken, staff was friendly, coffee in the room was ok. Cons: unavoidable parking fees (why bother, just add it in the total. You pay whether you park or get dropped off) Beds were pretty hard and uncomfortable. read more

We decided to come to Great Wolf as a family vacation weekend. Upon arrival, check in was fine. However, it took us 30 minutes to find our room. The room was clean and worked for our family, just know that your room can be a hefty walk from everything. Ensuring a room close to the main lobby will make your stay better. The water park is cool for kids, just very loud and humid. But this is to be expected for an indoor water park. Buckets was a nightmare to order from. The food workers stood around while people waited for their food (which was done... just no one checked orders or gave them to the customers). Also, if you order ice cream you need to go to an entirely different location out of the pool area to pick it up. Dinner at fireside was microwaved food. Alcoholic drinks were not drinkable. Breakfast was enjoyable and the mimosa was actually good. We arrived the day before their yearly cleaning (they close for a week to deep clean the resort) which was the excuse for every bad experience we had. DO NOT BOOK YOUR TRIP BEFORE THEIR "CLEANING WEEK"! You will receive a discounted experience without the discounted price. Items not stocked? Cleaning week. Food bad? Cleaning week. Drinks bad? Cleaning week. Stores closed? Cleaning week. Management and workers blamed the cleaning for everything. Additionally, some disgusting, horrible person dumped liquid from one of the balconies onto myself and my 2 month old baby while standing in the lobby. I don't know what liquid it was or if it could have been harmful to my baby. Security said there was a blind spot with the camera footage and they couldn't (wouldn't?) find the culprit. My baby crying hysterically is a sound I'll never forget. My husband raised hell but no one would find answers or care about the incident. The manager on duty didn't even know anything until I contacted the front desk (nearly 2hrs after the incident took place). Even the person at the front desk said, "oh, I just got here. We're a little disorganized because of the cleaning happening next week." The manager (Brian?) was kind enough and tried to salvage the wreckage that was our weekend, but the damage was done. They offered us a little discount off the room and free breakfast the next morning, but we will never return. Fair warning, they will not give a $h!t about you or your family being assaulted. read more

Fun family visit overnight. Get the extra kids room w the bunk beds. Great water slides low lines. Friendly service. All the family enjoyed!

I called to get information about a day pass. First there was some annoying automated answering service. It took forever to talk to a real person. However, the real person was not at the Lodge and had some difficulty with providing information I asked for. I asked to be transferred to the Lodge, which has happened, but a person at the Lodge couldn't answer my question about the price and switched me back to the same annoying automat. I wasted 20 min. for nothing. read more

My family and I stayed here Jan 24th-26th and one of the beds in our room had bed bugs. I did not realize what they even were and assumed I was having an allergic reaction to something. Once I got home I went to the doctor who confirmed they were bed bug bites. I immediately contacted Great Wolf and was told I would receive a call back from their management team. An entire week went by, I called and emailed, with the same response. After 5 attempted phone calls I finally got a call back on Feb 13th from John in Aquatics confirming they found bed bug activity in our room and that I would be receiving a refund. I still have not received my refund as of 2/26, a whole month after my stay! I have called many times over the last few weeks and have been hung up on or told someone would call me still with no resolution. This cost me money is doctor visits, medication, cleaning supplies for my home, time to bug bomb and deep clean my entire home, a canceled work trip as well as scars. The fact that this company charges the extreme amount that they do and does not have proper incident protocol is poor business management. They should be ashamed of themselves that I am having to chase them down & that they aren't taking care of me. I would never return here and want to make sure that everyone is aware of their bed bug issue read more

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It's difficult to get a refund for deposit from the wristband experience. $200 is placed on the band and also used for incidentals. What is not used to supposed to be refunded. I had a charge for 95.33$ for the date of my check out. I did not make for a purchase and I did not get a refund. Two emails and two phone calls later it is not resolved. read more

The hotel was one of the worst rooms I've ever stayed in, which is a lot. It was the first room on the hallway and extremely loud. Stomping feet overhead, loud hallway. But the worst part, by far, was the generator right outside the window. It woke me from a dead sleep and was REALLY loud. Also, Power went out in the middle of the night and there's no phone or extension to call the front desk. It came back on in a few minutes but it was unnerving. Carpet frayed in many places, TV remote was wonky, no hand soap for the sink. Rust spots in the tub. For $400+ night it was terrible. Water park was lots of fun for the kids, which is the entire point. But I'd never stay there again. Impossible to talk to anyone onsite to fix the room issues late at night. Only giving 2 stars because the kids enjoyed the water park and the arcade. read more

First time last time. Where do I start. I'm literally here right now. Spent over 1200 for four days. Divorced dad and son vacation. That might be cheap to some but not me. Don't buy the ultimate food and fun pass ($350) unless you have really young kids. My son just turned 12 so figured I'd get it to try to save money. $100 food credit gone by day 2. Unlimited bowling. You'll do one session. Mini bowling balls, Super small "lanes". Unlimited mini golf. You'll do one session. This golf brings a new meaning to mini golf. You sign up/pay at one register for both activities. Could be chaotic. Noah was the best worker I encountered. Very professional and a Saint for what he was dealing with. I Didn't even attempt the mining thing. Water park meh. Son liked a couple of the slides. We' both enjoyed the basketball pool area. Outside pool was great unfortunately it's cold out but the pool is nice and warm. Getting out and back inside had to be done quickly. Mob of people in jacuzzi/heated pool so that wasn't an option. Now to the room. Average at best. You're going to meet "Willow". It's the person you text with any issues or concerns or if you need help with things. Phones in room don't have the press one for front desk press two for housekeeping etc so Willow is who you text. We had room on first floor. High ceilings in room. Well I'm not exaggerating when I say since the day I got here, and literally as I type the family directly above us must be having their third day of relay races competition because you can't not hear them. Feel them even as room shakes. (Have all the text) First day told Willow she apologized. Next morning at it again told Willow offered me a free bowling and mini golf game? Guess they don't look up your reservation or she would if saw I was dumb enough to pay for unlimited of those attractions so she gave me a late check out to make up for it? What ev, thanks. Told Willow again about noise yesterday, she apologized and reminded me about the late check out? This morning. Text Willow again. Apologizes again and then says to let her know if it's recurring so she can have security check it out? Obviously new Willow I'm talking to right? Anyway I have all the text going back and forth. After each complaint Willow kept asking if I want to get security involved?? Seriously. Here are the last two text from Willow Hi, it's Willow. Hope your pack is howling it up! Text me if there's anything I can do to improve your experience. Has a Pack Member gone above and beyond? Let us know https://zngl.me/XFFq7K4 Then I guess different not so nice Willow comes in with this: Please let us know if you would like someone from Security to reach out about the issue! I GIVE UP. here's my last text summarizing my experience again and I think Willow finally gave up because I haven't received any response. When I got here Monday and when I first complained about the noise upstairs maybe an offer to move us would have been nice. Instead you gave us a late check out for tomorrow. Yesterday sent text about noise again. Today sent text again. When whoever responded today ending sentence with exclamation point as if they were yelling at me. Not cool. Take a look up at the text for yourself. Guess what. Noise is happening again right now. Did anyone even attempt to ask whoever is upstairs to try to keep it down in that time ? Don't care. I'm leaving tomorrow. Literally beginning my review right now. Ridiculous Good luck to anyone going. Hope your experience is a good one. read more

First of all the pros: beautiful grounds, lots of parking, decent water and air temp in the waterpark. Lots of tubing, slide, pool options to have fun in and on. Here are the cons: $20 to park (!), the "adults only" hot tub is full of kids, my spouse hit his head coming out of a chute from the toilet bowl water slide because it shot us out so quickly causing neck injury and they gave him some ice but that's it, the bathrooms and showers have no where to place dry clothes and dispensers with soap and shampoo were near empty. The AC in the rooms worked well (pro) but it was incredibly noisy! There were plenty of bath towels (pro) but no where to hang them once you showered. Did our kids have fun? Yes, they did. read more

I had read reviews telling of excessive charges and not great accommodations. I was prepared. I thought. When we arrived, we were not able to check in. The system had some how changed my name and location, kept all of our confirmation codes and credit card information, but it was not under our name. It also stated we were from South Carolina?? Fortunately, I did have a confirmation code with me on my email. They found our reservation, changed the name to our name and were able to get our room. I also had reserved a cabana for Saturday. That, too, was under the other person's name. Of course, though, they still took 15 minutes to figure that out. (Duh!) When we were finished finding our reservations the whole process took about 30 to 45 minutes. To compensate us for the inconvenience the computer system caused, the manager said he would take $150 off the cabana rental and they did not charge us the $19 per day, per vehicle to park in their parking lot. I will stop here and just ask, why are they charging for parking? There is literally no other way to get to the park in the Wisconsin Dells, other than by vehicle. How many people come to this park and get dropped off? The extra $19 per day is a joke. Now, we also had passes for build-a-bears and treats and we reserved the cabana with the package of pizza, salad, wings, and soda for the day. When we started the next day in the cabana, it was very nice. Right next to the wave pool and almost big enough for the 8 of us. Six might have been a better size party though. A server came around 11:00 and took our food and drink order and we thought it was wonderful. An hour later, we were still waiting for our food and drinks. Finally, just after Noon, the power went out in the area of the park we were in and our food arrived. However, it was only half of the food. The server could not remember what was ordered and I was away from the cabana, so when she asked the other people what was ordered, they did not know. We did not get our cheese curds or drinks. At this point, the security detail was coming around telling us to leave the area because the power was out. They did not know when it would return and reopen, so we took all of our things and left. Two hours later, the kids went down to the waterpark and found out the area was back open. Sad, they could not use their handy texting feature and let us know we could return to the cabana. I had been texting them about the issue, so it was something they could have used. Next, we went to build-a-bear. We walk in, tell them we have a pass and the guy directs us to two very basic bears and say, you get one of these for free. If you want anything other than either of these two bears, you will have to pay more. You also have to 20% off any accessories you might want. Are you kidding!? Also, their prices were about 10% higher than if we were at an actual Build-A-Bear. The girls chose the frog. They charged $38 and in the store they are $30. When we finally got our check out billing statement, they did nothing to accommodate us for the inconvenience of not being able to use the cabana for the whole day, so I complained a bit. At first, I was told they could offer 20% off the price, but then when the guy found out someone had already given us $150 off, he refused to give us the discount. Said, I would have to talk to Russell, the manager. In the morning, when we checked out, he was just fine with giving us the extra 20% off, which added up to an extra $30. Take away from this experience: Not enough activities in the hotel to merit the expense. The indoor play area was very dark because it is supposed to be some sort of Magi Quest. There was little else to do if you did not want to get wet. The waterpark areas were small - all of them. None of them were deep, so no actual swimming and the bar area - Don't get me started. One bartender all day. That guy had a line 20 people deep at all times. I could not tell you what the drink quality was because, even though we ordered margaritas, we never received them. Go some where else. Nothing Great about Great Wolf lodge. read more

It's more for the kids of course. Some of my family & members went here & stood overnight. We were celebrating my niece's birthday. One of my best friends from the Bronx came down w/ her son that is close to my nieces age.I went on water rides w/ my best friend. It was so fun. You have to make sure you have money b/c it can be pricey here. The arcade & food are costly. read more

Perfect for young families! Themed rooms, a good arcade, mini golf, kid-sized bowling, decent food and drinks, and a huge indoor water park for all ages will have you living lodge. ;) Though check-in took a while due to a line of customers, we were able to do it a couple hours early. My kids (ages 5 and 7) were super impressed with the themed Wolf Den suite (~$250/night including water park admission) which had an enclosed cave-like space with bunk beds and their own TV. Besides a pretty standard bathroom, there was a queen-sized bed, full sleeper sofa, TV, microwave, and small fridge. While there was a decent buffet and plenty of other food options to wolf down, almost everything seemed very heavy to me. For adult drinks, I recommend getting pure liquor, wine, or beer. Their cocktails were way too sweet. The water park boasts plenty of spots to chill or play for any age including a huge hot tub, lazy river, slides, wave pool, dump buckets, and lots of seats. I had looked at other indoor water parks in the area, but this spot was perfect for my family. All the attractions and the buffet had my kids howling with delight! NOTES/TIPS: **Plenty of parking, luggage carts at every entrance. 20 minutes from the border of NJ. **I suggest staying a minimum of 2 nights. **You can bring your own food and drinks, utensils, drink ware, and tableware. **At the water park, you can borrow "life vests" for any age. If you borrow beach towels, they get associated with your room. **Check-in 4pm but you can check-in earlier if rooms are available. Check out at 11am but can pay extra to keep the room til 2pm. read more

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The rides and slides are fun. My kids enjoyed the winter weekend getaway to an indoor water park. Everything on site so no need to leave The cons: One of my sons had a horrible reaction to the amount of chlorine used. Two pairs of new Columbia swim trunks have been severely faded from the chlorine. The floor is so slick in some spots we had multiple slips. My toe was injured and bleeding. To top it off, days later I see a bunch of bogus fees added to my room charges including pool towel fees, duplicate charges. I made sure we got towels at the end and returned them every time minutes later. Just tried to call but their center isn't open. When it is can't get through read more