I just had to wait over an hour to dispute charges and still wasn't connected. Hopefully the web chat will show more promise. read more

Great Wolf Lodge - Wait time - Resorts Near Me - Scotrun, Pennsylvania

We just spent two days at the waterpark with 4 adults and 3 children. We had a fantastic time! Midweek is the best time to go. We ate dinner at the buffet and also had the breakfast buffet. Great food with plenty of choices. Room was big and beds were cozy. We will definitely come back! Of course they try to sell you everything under the sun but all you need is the waterpark and free events in the lobby to enjoy yourself. Lots for kids to do. The lifeguards are very attentive and the changing/shower rooms are clean. read more

My family of 4 was looking forward to our 2 night stay. The hotel itself is small but gives you that cozy feeling. We enjoyed staying here just upsetting at all the hidden fees. -Parking is $21 a day! No way around it. -$39.99 a night resort fee -$26 in state and county fee a night So for our 2 nights we paid $175 in parking, fees and taxes- had no idea. The resort has a Magiquest theme. We bought the wands for our kids $90 for 2 wands (wild)! For dining they have the buffet $45 a person or fireside restaurant- that's it. Our first night we ate at fireside for dinner - the food was mediocre and expensive . Our second night we left the resort and ate at Barley Creek and it was delicious! So glad we did this! The waterpark is nice- we were there on a Friday night it was perfect the kids got on all the slides. Saturday however, was uncomfortably packed. No where to sit. People throw their towels on the chairs. Sunday was better - a lot of ppl had checked out and the waterpark was empty. Pack snacks- bags aren't checked and thank goodness for that because the food at the waterpark is $$ I also want to mention that I got to the Dunkin' Donuts at 8:30 on Saturday morning and didn't get my coffee and food until 10:05 am!!!! Horrific! Every staff member here looked miserable- from the women who checked us in to the women doing the crafts with the kids. I don't recommend doing the food packages- pack snacks. There are microwaves and ice machines on the room floors. The kids enjoyed our stay however, this was an expensive weekend read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

Health hazard: We just spent the day at Great Wolf and I'm horrified at the state of things. The water park is a serious health hazard. There is mold and mildew in every corner and crevice of the park. The lockers clearly haven't so much as been wiped down in years and are absolutely COVERED in white fuzzy mold, as shown in the photos attached. Especially the block of lockers to the left of the self-service rental kiosk. The drinking fountain spouts to the right of the food counter ('Buckets & Burgers') are completely covered in green mold. It's putrid. In addition, the large clear tubes that fill up with water in the dilapidated kids' water fort ('Fort Mackenzie') has a thick layer of green mold inside them on the bottom. It's all extremely unsettling. It's disturbing to know you're bathing in a cesspit of mycology all day, no matter how much chlorine is being pumped into it. Mold is one thing you don't want to mess around with when it comes to your health. Therefore, it's no exaggeration to say that place is a serious public health hazard. I woke up the day after with a sore, inflamed uvula, and white patches all over the back of my throat. Yuck! The good: The lifeguards are absolutely on point. They are clearly very well trained and take their job seriously. They're constantly doing scans and stopping unsafe behavior quickly. They do a great job at keeping everyone safe! Keep up the good work, guys! You will be nickeled and dimed for absolutely everything. It's amazing you don't get charged to use the bathroom, quite frankly. On top of paying for your stay, you will be charged $20 (plus tax) to park your car. You will also pay a Resort and/or Amenity Fee. This fee claims to include towels for the water park, however, you will be charged $15 for each towel if they're not returned. It's hard to return a towel that someone takes while you're on a waterslide and unable to supervise it 24/7. Want to keep it in a locker so you can get your towel payment back? That'll be $20. The website claims that lockers are available for a 'nominal fee'. Locker rentals are $20/day. That is not 'nominal' in 2025. There is one place to buy food inside the water park. As to be expected at any amusement park, it's expensive, which is fine. What's NOT fine is that the screen prompts you to tip before you even get your food. I spent $40 on 2 crappy meals (again, expected), and out of obligation, added an additional tip. You would think that for $45, the crummy burgers would at LEAST be correct, but they were not. Wrong # of patties, and both slathered in mayo when our one single request was "no mayo". Alas, we had already tipped when prompted, but the tip was not earned. Tipping is meant to be done after you receive good service. It's not intended to subsidize someone's salary, especially when they don't do a decent job. The place is run down and dirty as all heck. It has not been maintained, and it shows. I'm genuinely surprised that they're still in business. I visited a long time ago shortly after it opened, and it was a blast. Oh how they've let it all go down the proverbial drain. We will never be returning to this petri dish of despair. This is all to say that for the steep price you pay to bathe in mold and mildew, they could have the decency to deep clean the place once in a blue moon. I hope they one day choose to avoid an eventual inevitable public outbreak, and close the place down for a week to clean and maintain the park. A little scrubbing and paint would go a lonnng way around these parts. read more

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Check in is terrible. There's only a few people at the check in desk area , like maybe 4? They set up multiple check in kiosks to replace human representatives but you can't use the kiosk if if your name does not match your reservation name... ie: I never use my middle initial for anything but it's on my ID. I heard other ppl complaining they can't use the kiosk because they booked from A third party so they must see a live representative. So the problem is you have all these empty kiosks... the line for kiosk is also empty. Everyone is stuck waiting for a human rep! It makes more sense to only have 2-3 kiosks and have 2-3 extra humans vs 5-6 kiosks. This is not efficient and definitely not well thought out. Breakfast buffet is great! Everything is delicious and the pancake station looks fun for the kids. Definitely recommend that. Staff are super helpful and spoons are hard to find. The room we stayed in was 3054. We were the first room on the right when passing the magiquest hallway. It was noisy, we kept hearing kids running and the vibration was strong. I opened the door to look out early in the morning but the running wasn't even from our floor. It sounded like it was from the floor Above. Room was clean and very spacious. The issue we had with the room was that we like to keep a light on so it's not completely dark. The great wolf lights are not like other hotels, you can turn on the light fixture that you want to leave on for the night but when you turn off the main switch everything will turn off also. You can't have one hall way or living room light on. So we just left the tv on. The Halloween events were cute but we didn't get to do most of the events they had. read more

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Pretty good! Everything is clean and organized. The lobby room is very comfortable, only problem is once a lifeguard yelled at my brother for no reason. Overall, not bad at all! read more

It was AWESOME. The resort was absolutely ginormous! Highly recommend this! It is a bit pricey but is very well worth it! The buffet was probably my favorite. The room we got was a two story one, and there was a bedroom UPSTAIRS!! This place is the best. read more

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I'm not a big fan of the remodel. While waiting for my room to be available they could not hold my trolly. So I waited in the lobby for a few hours; my teenage daughter had to watch the younger one while I watched all our belongings. Our towels got mixed up and I tried to call the front desk to replenish, from like 7:30-8:30 pm and all I kept getting was a busy signal. The next morning I had to wait on line for 15-20 mins just for them to call house cleaning for me. There were toddlers all over the halls blindly running with their wands, unfortunately we collided several times. I had to be extra careful. My daughter is older now, I don't want to come here anymore. Next time catch me at Kalihari! read more

Took the family and went 1st class, rented a Villa, 3-bedroom, 2-bath, 2nd floor with a giant balcony about $1200 a night. Also has 2-private parking spots and a separate check in area. After a smooth 3:30PM check in, we had somewhat of a bumpy start. Our Villa wasn't ready till 6PM and the "concierge service" turned out to be a very apologetic and annoying AI system called "Willow". Turns out its 2nd floor Villas have no lifts and a daunting staircase. Plus, the Great Wolf Lodge has no baggage handlers! However, once inside the Villa was really impressive, full kitchen, kids' room had two bunk beds, balcony has a big gas fire pit and grill, outdoor couch can seat a dozen people with views of the countryside. Indoor water park is warm and hosts an amazing assortment of pools, wave pools and water slides. Our grandchildren had a wonderful time and so did their parents. read more

I hate the freaking water my eyes hurt and it's blurry but the rest amazing btw no room service

I stayed at Great Wolf Lodge in a Woodland Villa and this was hands down one of the most disappointing experiences I've ever had, especially for over $1,700 for ONE night. First off, we were told at booking that we could check in at 11 AM to enjoy the villa experience. That was completely misleading. When we arrived, we were told check-in was actually at 4 PM, and our room wasn't even ready until 4:10 PM. So what exactly was the point? The Woodland Villa Lounge is a joke. These villas can hold up to 30 people, yet there is only ONE bathroom stall. Picture multiple groups arriving at once trying to change and use the restroom. It's chaos and completely unacceptable. At around 3:50 PM, we went back to check on the room and the lounge was EMPTY. No staff, no help, there was just a sign telling us to text a concierge. I'm sorry, but if I'm paying this kind of money, I expect actual customer service, not texting someone like it's a side business. The waterpark was absolutely disgusting. I understand weekends are busy, but this was beyond overcrowded. You could barely walk without bumping into people. The bathrooms were filthy. There's clearly no capacity control, and it shows. Food service? A complete disaster. It took OVER AN HOUR just to order basic food (chicken tenders, fries, a cup, and two bottled waters for $30). Staff were overwhelmed, orders were disorganized, and no one knew what was going on. One soda machine was broken, and the "working" one sprayed lemonade all over my hand and arm. Completely unacceptable. Inside the waterpark, people hoard chairs basically taking up 10 seats to just use 2 or 3. Lines were insane for everything. Pools were overcrowded, getting food or drinks was a mission, and the entire experience was stressful instead of enjoyable. Even the smaller details were poorly handled. The villa advertised outdoor games, but there was no ping pong net and no games available. Only TWO parking passes were given for a group of 10+ people--which makes zero sense. No complimentary lockers were offered in the lounge. The "refreshments" were a mess, and snacks of Goldfish and pretzels. That's what you give villa guests paying premium prices? The "personalized gifts" were also a joke, four green wolf ears and four pairs of sandals. We were told that our other guests could get grey wolf ears, but only if they went to the gift shop themselves. Why not just give everything upfront? The ONLY positive was that the room itself looked nice because it was brand new. That's it. Everything else? Dirty, overcrowded, disorganized, and completely not worth the money. The staff were clearly overwhelmed, the food was low quality, and the entire experience felt like a cash grab. Save your money and go somewhere else. read more

Our bathroom door locked behind us if we closed it. We had to use a card to open the door. My credit card information was stolen, I'm assuming by an employee. Thankfully my bank stopped the charges from a local casino and Dunkin Donuts... and my kids are now sick (kind of inevitable considering it's a public space) but it just adds to our terrible experience. They advertise a QR code to "stay another night!" so I made another reservation and paid for the night only to find out the code takes you to their web page to make a new reservation so we had to move rooms, it was confusing. read more

Tatyana Strickland was absolutely brilliant in helping me check in and explain my weekend plans. This place has the BEST employees. The rooms are impeccable! I always stay in one of the loft suites. The upstairs is so nice and the downstairs is the perfect amount of space for everyone! read more

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I had a reservation at Great Wolf Lodge from August 29 to September 5, 2026. I was assigned in room 2009 when I checked in. However, the next morning came and I was completely covered by insect bites. In addition, my niece was also bitten by insects. I was outside the resort and my niece found an insect and took a photo ofbit before she killed it. She immediately reported the incident to the front desk and a manager came and took a report and immediately changed our room to room 3030. I came back from my appointment and I to made a report of my injuries. The resort stated that they need to have a third party company to do an inspection and no compensation won't be made afterwards. I took the manager that is not good customer service. I left and checked in three days later and still no response from the lodge. It appears that Great Wolf Lodge was just ignoring my issue until I left. I was so upset with the service that I decided to check out one day earlier than planned. I just got a phone call from the resort and they told me that their inspection revealed no bedbugs in the room. I then told them that it doesn't have to be just bedbugs and my injuries and my niece injuries just didn't happen out of the blue. I was offered a free stay from them and I refused it. The only compensation offered than was a refund of just one day. I will never return back to Grey Wolf Lodge ever again and they are quite overpriced. I strongly suggest that you don't come to this resort because customer service is horrible. read more

Went down hill after the last visit couple years ago. First visit was amazing, just seems over busy and understaffed

I came here after Perryville location. This lodge has all the fun in one big building . It's less walking for the parents but can be crowed with kids running around . This time I didn't order the unlimited meal. I order Dominos, they do deliver. Easy check in and check out. I like coming here during the weekdays or days before a holiday, less congested. I save a lot by using Groupon. The arcade is kind small. Same water rides like in Perryville. There's more food selection plus a steakhouse with in the complex. I liked my room, its roomy and comfy with an out door rugged feeling . My bed is made well, hard and firm, good for my back. Plenty of parking. Going to visit the new location near Foxwoods CT read more

Really cute and fun place to spend a couple nights - I think 2 nights is good. We stayed in the Villas which are a bit pricier but very worth it in my opinion because you get a full kitchen and can prep your meals, which are healthier and less expensive. The villas also have private outdoor areas with a grill, fire pit, etc. There's a grocery store just 10 minutes up the road. The villa was gorgeous and big, with everything you would need! Water park was super cute, my 8 year old loved it! It does get crowded so get on line early to claim your chairs. Cute little activities for kids including mini golf, mini bowling, but the water park is really the main attraction. They provide towels which is nice. Everything is so easy with the wristbands they give you upon arrival. Lines for water slides moved quickly. Staff was really really great - super friendly and helpful! Some downfalls were that we needed a handicap villa and didn't get one which made it a little challenging for my Father. Gift shop makes you buy candy in designated containers instead of filling a bag and charging by weight ($13 for a cup of candy was a pass for us), and story time was just a little short film, nothing interactive. But truly overall it was such a cute experience and everyone working there was so great! We plan to go back! read more

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Not a great visit. Overall it was packed, like uncomfortably packed and not a great time to have gone. Check-in: we arrived around 10am so we could hit the waterpark up a bit early. There was not one chair available anywhere by the time we made it in, which was a pain, but we eventually got a few chairs. The check-in process was straightforward and we used the kiosks, but we had to still talk with someone to get the kids pass we purchased ahead of time. We received a text when our room was ready. Room: this is where it went downhill. We had bugs in our room and I tried to call down to the front desk, but the phone didn't work. I eventually went down to the front desk and spoke with someone who appeared to be newer and didn't know what to do when I said there were bugs in the room. He left and went behind the wall to talk (I'd assume) and came back with 'you'll need to stay out of your room for at least an hour" which wasn't a problem. We came back ~3 hours later to all the drains closed and a green cloth in our sink. The bugs were still there too. We requested a new room and they had us move literally from one side of the hotel to the other at 10 pm with 2 kids under 4 - it was a mess. The biggest issue was that there was zero empathy or hey sorry about that. Absolutely nothing. The new room was fine and we got everything setup and enjoyed the rest of the night. Parking: not a fan having to pay $15 for parking. Food: the food is overpriced and lower quality. The food quality reminded me of a gas station. They have a Dunkin' and other restaurants on site too. Park: as stated above it was packed and there were many issues of kids having accidents in the pool, so they closed them, which just created chaos in the other pools. My kids loved the pool, so that's a big win. Day of checkout: we rented a cabana by the pool which was awesome. The guy who took care of it was amazing - Cole was his name - top notch. Overall not my go to place, but maybe a day pass would be better. read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

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I HATE THIS PLACE.! We booked a week in advance and immediately received an e mail telling us we had to pay for parking.mind you , you have to pay parking for each day / 25$ each day / We got here and it took over a hour to check in . There was a line out the door and only 2 people at the desk . They for got to give me a room number and when I called I was put hold for 30 minutes and I had to go back in and wait all over again for a room number they forgot . They also forgot our parking pass and all the package vouchers we paid for . They also don't have microwaves in rooms . So every one who paid for breakfast and had to walk it back to the room had to line up in a HALL WAY to heat up the food they paid for on a shared microwave for the whole floor. We ordered pizza for dinner and it was lost or stolen in the time it took to get down to the front desk. They only leave you one small bag for the ice machine and there are no spare bags by the machine so I had to use a towel to bring my ice back or face walking down to the front which is extremely far from our room or back to the room for the bucket . I went to take a shower this morning and there was no soap in the bathroom and they loaded the dispensers with shampoo only, no conditioner or body wash. I'm stuck here another day and am debating on weather or not we're gona leave early. Im livid and and debating on weather or not I'm gona go down for a refund.. cause I really want to leave. . This weekend was so stressful it caused a number of fights in our family when this was supposed to be a family fun weekend... also the deposit goes by day ex; if u stay one night u pay 100$ deposit , if u stay 2 nights its 200$ deposit . So after a bill for 657$ for the room / plus 25$ a day for parking / plus a fluctuating deposit of 200$ / plus all sorts of hidden fees/ plus a breakfast package / I have to walk to a hall way microwave to heat up coffee at 7:00 am .... I really do hate this place and it left a horrible taste in my mouth . read more

Great Wolf Lodge - where we go to heat coffee cause theres no microwave in room. 300$ a night to wait in line at 7am for a microwave - Resorts Near Me - Scotrun, Pennsylvania

It's always a decent time for the kids, but now Great Wolf has the nerve to charge around $23 a night for parking? This was my last stay. It's not the only Petri dish water park in town. While all the resorts will bang you for an over priced "resort fee", that is digestible. Now you want to squeeze for parking per day?! Kalahari & Camel Back it's still free. Makes the choice nice and easy moving forward. read more

This is my second time here and it is fantastic! Not a long drive from south Jersey and it's worth it. The room is affordable and clean and the water park is phenomenal. It's very well run and the staff are friendly and engaging. It was super busy and the staff running the rides were super kids and patient. read more

One of the more run down hotel rooms I've ever had the misfortune of staying in (and I've stayed in some fairly ratty motels on road trips). The little sleeper sofa off to the side had totally mismatching cushions, and the bed it unfolded into was unusable because it was so uncomfortable. I'm talking, barely cushioned metal bar in the middle of your back uncomfortable here. Not usable. The rest of the room was dingy AF. This is a room that costs many hundreds of dollars per night, mind you. The rest of the experience involved shuffling around in overcrowded areas spending a LOT of money everywhere you turn. Put $40 on an arcade card and my kid went through it in like 20 minutes. Paid $30 for a couple orders of bland, pale tacos. Paid almost $20 for a lukewarm cheeseburger and some limp fries. Paid nearly $100 for passable buffet dinner. The Dunkin Donuts downstairs is a full-on dumpster fire, as you'll read about in other reviews here. The water slides are cool, but my advice is to eat elsewhere, get a day pass, and just skip all the incredibly overpriced activities. Not worth it at all. read more

Had a great time! Staff was nice. Events were fun. Food was good, although a bit pricey. Went out of the resort a few times to get food to save some money. The pool was fun but the extreme smell of chlorine gave us asthma after a while. Also Was a bit disappointed that the wave pool was closed. However, will still return. read more

Dear Great Wolf Lodge Poconos Team, I visited on February 1, 2025, from 4:00 PM to closing at 8:00 PM, and I wanted to share my experience. There were a couple of issues during my visit. The locker room was extremely cold, which made changing very uncomfortable, especially in the winter. A lifeguard checked the water temperature and assured me it was fine, but half of the water park was closed due to an accident, which was disappointing. Some areas for improvement: * The guest Wi-Fi needs to be faster. * The day pass wristband station was closed, which made the check-in process inconvenient. * When booking a day pass online, we still had to check in at the hotel's front desk, waiting in line with hotel guests at 4:00 PM. A separate check-in area for day-pass visitors would make the process smoother. * Consider making day passes more affordable, offering both full-day and half-day options at better rates. Thank you for your time, and I hope these suggestions help improve the experience for future guests. Jack Lidstone read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

would give .5 a star if I could, they don't even deserve a full star As a local guide my review is always honest! The great wolf lodge in Poconos was a pure and utter DISASTER and a true disappointment for my daughter's 8th birthday getaway. I'm not even sure where to begin. I booked a kid cabin room a full week and 2 days in advance. The morning of my reservation I received a text stating that we were being downgraded to a den room due to maintenance issues and would receive free vouchers for activities, early and late check in to make up for the change. Which I replied with being unhappy about as I specifically got the room I chose because I needed the extra kid bed. They replied and told me I could keep my room and not to worry! Okay fine, not a good start already. Upon arrival we went into the front lobby where there is crowds of people throughout, checking in, waiting on lines, free dance party, kids running all over bubbles or frost flying around that burns your nose when they spray it. The chaos was a bad sign to begin with, the check in at 8pm wasn't too bad but the walk to the room after check in was about 10 minutes. This was after we find out we pay 25$ additional for parking a night, even though we're staying at the hotel, and not even get a valet to park the car no no I had to drop the kids and go find parking myself that took 30 minutes of searching for a space that was at least a half-quarter mile from lobby where I had to walk back alone in the dark, freezing cold. This is absurd, the frustration from parking was enough to make me want to leave, so we get our wristbands and get through the chaos to walk through to our room after our long walk to find it and shocker! the bands don't open the door. So we had to walk all the way back to the front desks to get new bands to finally get into our room. the room, cute for kids. Otherwise it had dirty floors, old furniture.oddly set up, loud noises. bathroom sink wasn't in the bathroom, no toothpaste, lotion available to use and no mirror in the bathroom. The room was apparently near a laundry room which went all the way from 5am to 12am with a horrendous humming vibrating noise that I ended up calling maintenance later on for because it was outraging and keeping us all awake. already off to a very bad start. The first morning we wake up and head to breakfast which may have been the only thing we actually all enjoyed, I mean it's hard to mess up well liked breakfast foods on a buffet. the alcoholic drinks offered at breakfast are additional, but overpriced and not strong! The line to get into breakfast was a 45-60 min wait, this is with not one single complimentary tea or coffee so you're waiting in lines, amongst crowds of people all before you've even touched tea and don't even think about heading to dunkin donuts because you'll wait there for just as long for one cup of coffee, that is if the coffee machine is working (nope it was broken) with one worker at the main floor Dunkin you get nowhere at all. To have any tea or coffee during my stay I paid well over 5$ a cup for basic tea bag and milk. The lines to any and all activities including the water park were all an hour or more wait time. Everywhere was chaotic, we couldn't even get my birthday girl a cup of hot cocoa they offered free because the line was so dang long we waited and finally told 10 mins to closing that we weren't able to get any, then told to buy some at Dunkin, everything and I mean everything is extra, it's all a money grab, this place is predatory on charging and it should be illegal!! They will rape your wallet. We stayed 2 nights and spent well over 1500.00 for the most miserable getaway we've EVER had. The water park itself is full of mold and disgusting, the lockers had white mold going over the doors and handles, the water fountains were covered in mold and the entire park was a walking health hazard. BROWN rings around all pools and rivers and just a Petri dish of bacteria it should be shut down by health inspectors honestly. It's bizarre how anyone allow their kids to be here, I got mine out after the miserable waiting everywhere in the park and put them right into the bathtub!! It cost LOADS to be miserable at GWL I wouldn't reclined this place to anyone, not even an enemy. I can't express enough how miserable it was and it takes a lot to make us miserable ! I wouldn't go back even if all expenses were paid for but we all know they charge for everything and anything they possibly can get $ for, I'm quite literally surprised that the sugar packets were free that's how predatory this place is !! read more

I went to Great Wolf Lodge on Monday, and left on Tuesday, as planned. Arriving at Great Wolf Lodge was awesome. The roadway was gorgeous and the place itself was amazing. Walking into the lodge, it was big, welcoming and just the way I expected it would be. We stayed in a suite with 2 bedrooms, one with one queen and a huge bathroom, the other with two queens with a bathroom right across the hall. The living area was bigger than I expected. It had a L shaped leather couch which opened up as a sleeper, a leather chair, a small table with two chairs, and a gas fireplace. There were sliding glass doors which opened to a small patio with a table and chairs. It was more than I expected. There was a small kitchen area with a sink and some storage. There was also a refrigerator. The room was perfect for the 5 of us. The water park was lots of fun for the two boys, ages 4 and 5. They loved the wave pool and all of the slides. They had a blast as did the grownups as well. There's a little stand to order food, there's lockers, towels, life jackets and also a bar. Before we dined at the Fireside, the boys played in the arcade and they loved it. At the Fireside we enjoyed cheeseburgers and fried chicken sandwiches. The food was good and I do recommend eating there when visiting. Afterwards, we went the the "dance party" in the lobby where the kids danced hard (the grownups did too!). We ended the night with icecream. Everyone slept really, really good. I'd go back. read more

This place is really trying to be Disney, but they're not there yet. Not at all. We stayed for 3 nights, Thursday-Sunday, at the end of summer. For a wolf den room we ended up paying about $1300, which is steep for what we got. First, the check in process is incredibly confusing. We arrived at around 3:30 in the afternoon and there was only 1 person working at the front desk. There are mobile kiosks you can use to check in, but if you purchased any of the packages you had to get them at the desk. We purchased a package, so the kiosk was useless. We got our room number but had no idea how to get there, and no one was around to help. When we got to our original room, on the ground floor, we were pretty horrified. The rug was ripped up right at the entrance to the room (room 1007), and the curtains looked like someone stabbed them with a knife. Also, you could hear every noise in the room upstairs. We called the front desk to report the issues and when maintenance came to check the room, we were told they could put down some duct tape where the rug was shredded so our kids didn't trip. Uhhh. For $1300, we expected more than that. Finally we were able to talk to someone who originally said she couldn't move us to the same level room, but we could get a room that accommodated 6, as opposed to the 7 we needed. I told her that we needed a room that we booked, or better. Magically they found a room in our category, and while it was missing a coffee table, at least the rug was in tact. Spent our first 2 hours trying to mitigate this issue, but it is what it is. What they also don't tell you is that housekeeping isn't daily. What you get is someone knocking on your door, asking if you need towels or sheets. Again, this makes no sense to me given the price of our stay. After pushing the issue, we were able to get housekeeping to clean our room on our second full day, but they left a very dirty smelly rag and cleaning products in our bathroom that made it smell like a sewer. Food is limited, and be advised that they charge an automatic gratuity for parties of 6 or more, but they'll leave a tip line as well. Even at the buffet, where the server only told us that drinks are an additional price. She didn't do anything else, but expected a generous gratuity. Not cool. The activities are okay. The waterpark is smaller than others in the area. The magic quest stuff is okay but honestly seems like you're spending money just to make little sensors go off. We got a package that included 2 Wands, so I didn't mind too much, but I'd have been annoyed if I paid $75/wand for this nonsense. We probably won't be back. For the price, I'd rather go to Disney read more

We came during weekdays in the low season, right after spring break month ended, so while it was busy it wasn't crowded as it would be on weekends or during peak times. And because of that our experience was less frenetic and more relaxed than that reported by people who came during the high season and felt the place was mobbed and under-serviced. CHECK IN/OUT: - Both were slow, even though lines weren't terribly long. I get that the check-in process is more involved than at a regular hotel, with getting everyone's wristbands set up, etc, but the wait time felt as lengthy as an airport check-in. And once the front desk person is done they kept their head down - no eye contact, no "I'll be right with you" or "next guest!" Better customer service training is called for here. - For the positive: each guest receives a free pair of cute fuzzy wolf ears! PARKING: - $15 per day parking fee will be added to your bill at check out. There is no valet parking. LUGGAGE: - You're on your own as there is no bag handling service, but there are luggage carts outside (or that people abandon in hallways). WRISTBAND: - This was one of my favorite features! The wristband acts as your door key and also as cashless payment, which I found convenient. - If you go for the cashless option, they'll put a $200 hold on your credit card. If you don't use the entire amount, the balance will be refunded at check out. However check your statement before you leave to make sure the charges are accurate. (Note the card hold will continue to show in your cc account as "pending" until all the charges have been cleared which could take a couple of days.) ROOMS: - We stayed in the newly constructed Mountain Tower. The rooms have hard wood floors (vs. carpet in the original lodge rooms). Our room was clean and stocked with plenty of towels and pillows. It comes equipped with a mini-fridge, and there is a communal microwave on each floor. - It is a bit further, but the walk isn't too bad. We were on the 6th floor (highest is 7), at the furthest end of the long hallway, and it took us between 5-7 minutes to get to the main lodge/waterpark at a leisurely pace. - The mountain tower is connected to the main lodge via an interior pathway, so you won't be outside at any point during the walk. WI-FI: - Weak and unsecured WATERPARK: - Obviously, this is the main attraction! If you have older kids, they'll enjoy the more high-octane slides and tube rides. - There was enough here for my 2+yo toddler to have a fun time: a splash play area, shallow pool with slides, wave pool, lazy river, Fort Mackenzie, and another indoor and outdoor pools. - For the kiddie slides, I really feel they should cushion the bottom with soft padding. It's a hard drop and kids who don't land properly can easily get hurt. I skinned my knee on the rough textured bottom while holding onto my child during the landing. - Life jackets are available but they're gone in a flash (and not necessarily in your kid's size) unless you grab one right at opening so I recommend bringing your own. - There are a couple of "hot springs," one outdoors and one indoors. - Pool towels are available but we brought our own. There's a $15 per towel fee if you don't return them. - We didn't have trouble finding poolside seats, but as I mentioned we didn't go at a super busy time. But still they were mostly occupied. - Cabanas are available for rent at $300/day. LOCKER ROOMS / SHOWERS: - The showers were surprisingly capacious. You can actually shower and change in the same space without getting your stuff wet. There is a small table and hook to place your things on. . OTHER ACTIVITIES / ATTRACTIONS: - There are daily scheduled activities like dance parties, story time, arts & crafts, bingo, yoga. Check the app for times. - Other things to do include an outdoor ropes course, MagiQuest, a cool and pretty tricked out arcade, mini bowling, glow in the dark mini golf, gem mining, mirror maze, and build a bear. DINING: - Yes, food is mediocre and overpriced, but you kinda have to expect the "resort pricing" and manage your expectations. However there are plenty of restaurants within a 5-10 minute drive, and a couple of steakhouses 12-13 min away, if you want broader options. - The better restaurants on premises are Fireside and Timbers Table & Kitchen (buffet) - see my separate reviews for those. - There are several casual fast food eateries, a couple of Dunkin's, an ice cream shop, and Freshwoods Markets where you can purchase sandwiches, snacks, coffee, as well as beer/wine/hard seltzers. I didn't have high expectations based on all the poor reviews so came away pleasantly surprised. There were pockets of disorganization to be sure, and I do think I would be more frustrated if we came at a crowded time and paid a fortune, but overall we enjoyed our experience and most importantly, kiddo had a blast which is what this trip was about! read more

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I would give it 5 stars if their dining was better, other than that no complaints. Tons to do if you have kids that are toddler aged and even some older ones. They have free events and activities daily like dance parties, crafts, mining, giant indoor pool, ice cream, etc... some activities do cost extra and you can purchase different tier passes. We only went for two days and were busy with regular pass. Hotel is cheap and nice and clean, food is pricey and meh. read more

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This place is disappointing! We arrived and unloaded all of our luggage at the front entrance to find out there was no storage... no big deal... packed it up and drove for 30 minutes to find a parking spot. Then we went to the water park... place was so overpopulated it can not meet standards! We watched feces fall out of a girls swimsuit onto one of the pathways... I put a chair over it as the family just left it. I went to the attendant at the front that checked wristbands because there was no one else to be found and told her, she said she would take care of it... nope... at this point everyone was walking in it and carrying it into the pool. Then my mother went and told the same lady again, she got angry and said it was being taken care of...nope! It was never taken care of. I contacted and reported it and they said it was looked into and it was not feces. I watched it happen and no employee ever came over and checked nor cleaned it up. I was told management would call me and no call. They should be closed down, I do not complain about anything but this was appalling. Highly recommend staying away! read more

Quiet hours" don't exist at this place. It is currently midnight and the kids in the room directly above us sound like they're going to fall through the roof. They have been jumping off of their bed onto the floor making our entire room shake for hours. We let the front desk know and all they do is say they'll send security...that obviously hasn't worked. This exact thing happened during our last stay just a few months ago (we spent over $1,000 and were so upset about not being able to sleep at all but were willing to try again). After this stay, we will not be back. If you have small kids that need to go to sleep before 1am (noise stopped at 1am last time), I recommend going elsewhere. read more

Our room was filled with bugs flys and mosquitoes, carpet was torn, stained.. Sliding glass doors to balcony had atleast a half inch of open space where door met, holes in the walls everywhere in the room and throughout the lodge, shower curtain rod hanging down. We Demanded a new room. This was better but not by much. No TV remote, coffee or blankets. Requested from front desk after we called several times with no answer and had to walk down in person. We headed downstairs to grab a pizza, waited in line some kid took our ordered and told us we would be called by name which was on our receipt. After 45 minutes we asked about our order because our name wasn't on the list under the beening prepared section they said our order is in but, they where busy. After after another 45 minutes a asked again and the lady said after looking at our receipt Ive been calling your number. Nownthe wife and I where very tired but we both looked at our receipt several times and could find a order number adn the kids were starving as it was around 10pm.. headed back to.our room with the pizza and it wasnt all that bad then Only 2 hours later after we went to bed around midnight someone knocked, woke my children up and gave us a remote... As far as the main lodge Ice cream shop had overflowing trash, floors that seemed to have never been washed and dirty tables. No paper towels in several restrooms, the elevators moved after pressing the desired floor with the doors still OPEN..The Villa lounge had coffee but, No cups, sugar and trash everywhere..That evening this area was about in the same condition but, this time no coffee. .The water park was under staffed with 1 operator for 4 rides and it was VERY clear the employees hated there jobs as most where very unpleasant to interact with. Oh and let's not forget the new policy to charge customers that have booked rooms $25.00 a day to park, YES $25 A DAY on top of majorly inflated prices. A soft pretzel was $14.99. If you wanna spend this type of money for this please take my advise and book at the Swiftwater right down the road. If all Great Wolf lodges are like this the owners should clean house and here is a better idea take the $15,000.00 PLUS a day from parking and remodel this S@^$ Hole...and Yes I counted the cars that I could and stopped around 500 one morning before everyone woke up read more

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I was not a fan at all. The room was generally nice enough but the experience left a lot to be desired. Food and drinks here are ludicrously overpriced and pretty awful in general-- think frozen desserts that haven't been fully defrosted. I also had the single worst drink I've ever had in my life. I thought I was ordering a margarita but in fact it was an "Italian margarita." Have you ever thought to combine tequila, amaretto, and lime juice? No? There's a reason. Mostly, there's just a feeling that everything doesn't work quite right. Check in took an oddly long time and there wasn't a dolly in sight. The wi-fi didn't work the entire time, which was a major issue for me, and no one really seemed to be doing anything about that or acknowledging that it was an issue. Finally, instead of just giving you information about the amenities, they use an idiotic virtual assistant that feeds you information one sentence at a time. On the plus side, I appreciated that the staff was generally pretty relaxed about rules. Need to duck into the buffet to grab a glass of milk? No problem. Does someone in your party want to join you for dinner and bring their own food? Also no big deal. We won't be back. Edit: I'm knocking off one star because there were over $100 of inaccurate charges on my statement and they didn't make it easy to resolve. Check your bills carefully, folks! Edit 2: We are now entering week two of their inability to refund me for $56 worth of breakfasts that I didn't buy. read more

Great Wolf Lodge - Italian margarita. Just don't. - Resorts Near Me - Scotrun, Pennsylvania

A weekend at Great Wolf Lodge. If you'd told 10-year-old me about this place, I'd have lost my mind with excitement. Now I'm still losing my mind - just for entirely different reasons. I came here as the designated cool aunt for my nephew's birthday celebration. The check-in could've been a disaster - picture a line of exhausted parents and overstimulated kids stretching into infinity. But then Elana, our guardian angel in a wolf-themed uniform, introduced us to the self-service kiosk. We skipped those payment-enabled wristbands though. They assigned us to the 3000 wing, conveniently located next to what I can only assume is the staging ground for robot wars. Nothing says "vacation" quite like industrial-grade loading dock sounds at sunrise. Our room came with complimentary mysterious pink substances adorning every surface and floors that hadn't seen a vacuum since the lodge's grand opening. The indoor waterpark is a case study in controlled chaos. Kids bounce off walls, floors, and into me like human pinballs. Meanwhile, their parents have mastered the art of selective blindness. The amount of parents I saw on their phones or just waking like zombies was eye opening. The hallways are an obstacle course of interactive displays, creating traffic jams that would make rush hour jealous. The food? Let's just say it won't be winning any Michelin stars. But the drinks? Now that's where they shine. Special mention to the bartender at the main restaurant - another MVP staff member who deserves hazard pay. Even the arcade feels like a social experiment gone wrong. Try focusing on your game while tiny strangers breathe down your neck, waiting to pounce on your machine the second you step away. Their parents are probably still at the bar, and honestly, I get it now. As checkout approached, I found myself counting minutes like a prisoner marking days on a cell wall. Watching entitled parents tap furiously on their phones (probably writing scathing reviews) while their unattended children recreate Lord of the Flies has been more effective than any birth control prescription. Two stars for my nieces' and nephews' genuine joy, and another for the saint-like staff who deserve combat pay and therapy sessions. One bonus star for those blessed drinks that made it all somewhat bearable. Great Wolf Lodge: where family memories and mild trauma collide. read more

Save your money and go somewhere worth while. Crazy expensive and shoulder to shoulder. The cellular service is almost non-existent. While they do have WiFi, it's not usable. It's extremely loud wherever you go and you're gonna be tripping over kids and actually some adults no matter where you are, which I did expect. Waterpark Take a look at my pool and hot tub pics. You can get in, but you're literally going to be bumping into everyone, this goes with the rest of the waterpark. There aren't enough seats either, we had to put towels out and sit on the concrete floor. They just let too many people in for the size of the park. Prices $11 for a miller lite pounder $8.49 for a normal size ice cream sandwich $20 for a small bucket of popcorn It's just dumb and you're not allowed to bring outside food/beverages into the park. Parking Not really any close parking as all spots are always filled. I had to park at the top of the hill, which is fine, but if you have health issues or have a hard time walking you're screwed. It says they have a shuttle, but I never saw one. The room was okay and overall, the staff were pleasant and it was pretty clean. This place could be okay if they fix their Wi-Fi, lower prices, or allow outside food/drink, limit capacity in the waterpark, and fix the parking garage situation, all of which likely will never happen. read more

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I stayed at Great Wolf Lodge for 1 night. The MagicQuest was overpriced. Not as worth it for my age. The bowling had 5 frames only and it was $7 a person not too bad. The room was clean, and the beds were really comfy. Now the waterpark, it was really great! The rides were fun and totally recommend for a nice winter break to enjoy some fun. I feel like the one in Fitchburg, MA has more rides and enjoyment but this one is a great one to stay at. Food--------- The food restaurants they provide were an Italian Buffet, and a nice restaurant. Both were overpriced and the food was not bad. Don't really recommend and totally just get something small from the market. read more

We had a wonderful time at this location. There were many fun things to do, the food was good, and staff was very friendly. The perfect spot for a vacation with kids. Highly recommend. read more

Great Wolf Lodge - Resorts Near Me - Scotrun, Pennsylvania

I had a good time visiting great wolf lodge. It's been several years since I have been to an indoor water park. There are plenty of activities for the kids to enjoy and have fun with, including an arcade room. There are a lot of little kids running around and in the pools tho but it is a water park after all. I hung out in the grown-up section in the hot tub after i went into the pool. Check-in wasn't bad. Had to wait a bit on our room but can't do much about that. The rooms were clean. We had breakfast at the buffet, and i enjoyed it. There is a lot to choose from. Fruits, pancakes, bacon, sausages, and an assortment of breakfast foods. For dinner, we ate outside of the lodge in neighborhood areas. I would come back eventually. read more

Great Wolf Lodge - Great wolf lodge - Resorts Near Me - Scotrun, Pennsylvania

I didn't know what to expect. I have heard mixed reviews but after comparing to other similar spots, we decided on GWL. I sure am happy I did so! The kids absolutely loved it. Initially check-in was a disaster. Room wasn't ready even though they guaranteed 4pm check in. Luckily they comped us late check-out and we only had to wait about a 1/2 hour. We grabbed our wolf ears and headed to our spotless room. Yes I said spotless. It was spacious and clean. We opted for the Loft Fireplace Suite which the kids enjoyed. Definitely upgrade to Wolf Pass for the kids as they get so much with it. A Magi Wand which can be used throughout the stay - like a quest throughout the hotel. Ice cream, candy, bowling, mirror maze, build a bear (which was cool). Restaurants are limited - we ate at Fireside both nights and the service was way different each time. They even tried to over charge us on some stuff...shady! Any the star of the show was the waterpark. The kids couldn't get enough of it. The lazy river was cool and the slides were so much fun. Something for everyone - newborns to teens and parents alike. Parking was a breeze although I have heard it's pretty crazy sometimes. PS: definitely go to the dance parties at night. They are cute and my daughter loved it. There are two (supposed to be the later one for older kids) but they are both appropriate for younger peeps. ENJOY! read more

There were a few things that took place that made my stay less enjoyable. First off, when we arrived, our room wasn't available. They offered us bowling or miniature golf, we accepted bowling, which was in use every time we went, so we were unable to take advantage of that. When we finally received access to the room the cleaning person left a garbage bag behind, which we threw in the garbage. We quickly learned that the sink was stopped up. The maintenance man came to repair. But that was short lived because it ended up draining slowly again and the toilet was filling with water when we flushed and about to run over. We had a total of 8 people in the room and was only provided with a total of 2 rolls of tissue per bathroom and the 2 of them was at the half way point upon arrival. The additional blanket in the room that's supposed to be used for the pullout sofa was stained with what appeared to be semen. We called guest services to advise and request another blanket, they never came to the room. We went down to obtain a blanket and complain about our experience and was offered a 2pm check out. There was a clump of hair left in the shower stuck to the shower curtain. I felt like the establishment as a whole took no pride in the establishment. We were offered the buffet as a compensation and that was probably the best experience. I would be remiss to mention that one of the water slides had a pool with a filter at the end that was covered with band aids. Who is cleaning this place. It was sad and frankly, I was embarrassed. Finally, I received my final bill to see that I was charged $79.50 for the towels that are provided in the water park. We expressly asked the clerk if we could take them to our room and was told yes. We were never informed that the towels needed to be brought back to the water park. The fee was removed after holding the telephone line for 50 minutes to speak with someone. read more