Pretty decent waterpark. Slides are good, lines weren't too long, food was ok. But the customer service was not so great and a few employees were rude. There were a lot of nice ones (especially the people at the top of the slides), so my heart goes out to them. They were understaffed, so I could see it being difficult for them though. What was off about the room was that there wasn't a door and it was warm even though the air was on 68 degrees (probably because there was only a small air vent). Even though I had few not great things to say, overall this is a pretty good waterpark and they also have an indoor play area and an arcade, so a lot of entertainment. I would definitely come back because I did have a really good time! read more

The water park is very limited for 10 years old kids. We have to pay for adults, even though were were just waiting, and it was very hot! The next day the park opened at 10:00 am but the check out was at 11:00! But they play music loud so you can wake up early and go to the lobby and buy food. Nobody wanted to go to the park again, it was a waste of money, very very expensive for what you get. read more

Thanksgiving meal was a flop. It was that bad. Plus they charged my 13 yr old as an adult, $60 for a plate! When for breakfast the same morning at the same restaurant they charged him as a child. AND they added $40 gratuity 18% without telling us. The receipt says gratuity automatically added for a party of six or more and we had five. The waiter tried lying to us saying "well I told you that it's holiday so we automatically charge tip." No he did not! But here is the kicker, the servers never even served us. The most they did was walk us to our table and show us where the buffet is. That's it. $40 for what? And it's all buffet style meals and self serve for drinks! Think Golden Corral or Ponderosa style buffet. $280 for dinner for our family that sucked. The breakfast at Timber Wolf was horrible as well as the food at the food court. Cafeteria grade food at best. Most of the food was canned even the mac & cheese. They couldn't even make mac & cheese from scratch? It's not even that hard. The mac & cheese look like Chef Boyardee canned mac & cheese, not kidding! I recognize those noodles. Fireside restaurant had a little bit better food but still not worth what they charge. The french fries are obviously frozen fries, the smokehouse burger was decent, but the spinach dip was definitely frozen too. The salsa and chips were canned and out of a bag, completely disappointing. The rooms were nice and spacious, the pool was fun. My kids loved the rope course the best. Bowling is first come first serve so we didn't get to do that. The lines were long and only a few alleys to play on. Just an ok experience. I have experienced better locations in Ohio and California. But I expected better from the Naples location. And why no dress code for the waterpark? It's a family place, women should not be wearing thong bottoms. read more

DO NOT STAY HERE! too may people at the water park, over packed. restaurant staff too busy to acknowledge guest. could not do any attractions do to everything closing down so early. children are let loss without parent supervision at water park ( cutting in lines, fighting) adults over drinking at outside pool ( loud, rude, disrespectful,) not enough room for how many people they let into the park. spent $700 for one night, it was 100% a waste of money and time. read more

Fun for kids but know that everything is a charge. For example, the rope climbing "playground" is $10 for 30 minutes but if you stay at the hotel it's $10 for 2 kids. read more

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We visited this lodge after a mostly positive experience in their Atlanta location. We found the slides to be sub-par, but worst of all was weight limits on slides that significantly restricted what we could do. These limits didn't exist in Atlanta so we didn't even think to check if it would be an issue. We were shamed on one slide and directed to another where we were then shamed again. It made us nervous to try any others and ruined what was a special Christmas vacation gift. Within a couple of hours of getting there, and even before we'd got the call to check in, we all wanted to go home :(. ... and that's before the crazy prices for food and beverage and a lack of provision for food allergies which meant one of our party could not eat the entire trip. To add to this, while making our reservation on line we clicked a link during the upsell process to find out how much a late check out would cost. Rather than show us the cost and give us the option to proceed, it automatically added the option to our reservation without any consent. We reached out to Customer Service by email immediately and never received a response read more

Overpriced to the max! The food at the restaurant was extremely overpriced and barely edible. The rooms were clean but uncomfortable. Will NOT be returning ever! Stay away and just go to Disney!! read more

I can't even begin to tell you the level of frustration that I have for this company. Their customer service is so far below par, I would leave a zero stars if Yelp would allow me. It has been over three months since I cancelled a reservation, and am still waiting on the full refund. I have been hung up on, told that I should have called earlier, and have had emails go out that have never been responded to. I just called the customer service line at the corporate office, and they could not connect me with anyone, and so I left a message with the operator. When I can't get resolution, I consider myself a reasonable person, and try to go up the corporate ladder, but I can't even get an email address or speak to a live person! Stay away from this organization. read more

Overall GWL was a 10/10. We have shared our experience with many friends hoping to book soon! (I need an affiliate code!) the food is ehhh at best. Fried and refried. Over fried and exceptionally salty. The pizza was okay. Obviously pricier end. Tons for the kids to do but at an extra cost for each activity and each child. Lots offer a family rate! Rooms are small! Pack lite. Swim and lounge wear. Plan to leave the property for dinner. read more

For a brand new location there are issues that will not be resolved anytime soon. A/C is not properly distributed throughout the suites. Cold water in one shower and steaming hot in another. These issues are in most of the rooms which means there were some construction misses. Dunkin Donuts was a mess, waited 45 minutes just to get a refund. I drove down the street to another DD and ordered my stuff at a fraction of the price and was back in 10min. Lots of work to do GWL. Huge swing and a miss, I see those construction issues being too much within 5yrs. read more

Customer service was horrible, no one knew what they doing! Check in took one hour because the lady couldn't figure out how to check someone in without the person that originally made the reservation. She kept going to the back to talk to who know who for like 20min, came back and still had no idea what to do, never ones called the manager for help. Ended up giving us a pass for the dry activities to make up for the inconvenience which was nice and now when checking out I got an email of no show fee!! Of 100 dollars! When I did show up the day of the reservation, never ones canceled or rescheduled and the desk lady had no idea what to do, left me here while she went to the back to talk to someone for 20min. Overall horrible customer service, they all need better training on what they're doing. read more

Almost EVETYTHING is self service including checking in. They give wrist bands to enter everything including room and parking. The scan your wrist band at the door and to exit the parking lot is alot more hassle then it is worth. Everything is basically Disney prices. First day all house keeping did was change trash and nothing else. We watched a kid dive into 1 foot of water in the wave pool and mid air the life guard blew the whistle but then proceeded to ignore the limping child whose parents were literally no where. Eventually the mother showed up but the kids ankle was purple. She got help but only when she went to ask for it. They may have life guards and people minding the slides, but, as a parent, I feel those with kids should be warned about how hands off a majority of the staff is. The guy at the VR place was very friendly and helpful even when the game glitched. The boys at the rope course were helpful and so was the woman helping the kids on the ropes themselves. Outside of that I saw absolutely no management or organization. The arcade is outrageous and marked at obscene ticket loads. My daughter picked a candy that was marked 50 tickets on TWO seperate bins and the two very disconnected and kind of rude ticket clerks pointed out it was 900 tickets and how TWO bins were marked wrong. My child had a melt down. 900 tickets for a few candies in a mushroom is insane and it was their fault for mismarking two bins. They also don't have a dress code for the water/swim area and for some reason adults think its acceptable to wear thong swimwear at a kids place. Most children are unattended and the employees barely pay attention to anything outside of themselves. The room we got had two completely disconnected phones and ONLY the master room got freezing and the rest of the place was hot. We paid for extended check out and we got a text saying check out was at 11. We said no its not we paid. They still locked us out of our room with all our stuff still inside. Can you imagine running to your room with an upset stomach with all your stuff inside just for the stupid wrist band to not work even though you paid for extended check out? This place is ridiculous. They put dozens of holds on your card account that are more then they say will be. At one point they had a hold on our card for more then the stay was worth. We did demand a refund on our extended stay and left immediately after. Would we stay here again? No. I'm not even sure we'd even come back just to play at the park. read more

Came to stay at the resort with the family for a few days. Showed up on a Saturday which was a mistake. The amount of people in the park was absurd. Sunday it was emptier and more manageable. The resort is always kept clean and the staff is very friendly. The rooms are impeccable. Speaking as a person who actually stayed at the resort... the establishment should keep the normal pool area to the people staying at the resort and not the day pass people. It's pretty nasty at the pool with the folks who aren't staying at the resort. They're pretty obnoxious, not listening to the lifeguards when being corrected, and just overall making the experience for folks who actually paid to stay here miserable. Night time is a better experience at the resort when the day pass folks are gone. The kids love the quests with the wands and the rope courses. There is potential here for a great place. I truly want to give the resort more than 3 stars but honestly can't get past the pool train wreck. If you do come here to stay, book on weekdays to avoid regretting it. read more

SAMANTHA IS THE GOAT!!!! she was the bowling lane attendant and she offered great service.

We stayed at Great Wolf Lodge Naples for two nights after Thanksgiving, and it was a terrible experience. At $850/night, we expected much better. We had to haul our own luggage without any assistance, staff were unhelpful, and there were constant system malfunctions, and our bathtub wasn not clean and had hair everywhere. Everything cost extra (except the water park and nightliy events in front of the fireplace), and we were double-charged for late check-out and parking. Adding insult to injury, they advertised $199/night stays during our visit, while we paid $850--$500/night more! Customer service was a nightmare, taking over an hour to reach someone, and they refused to help because we didn't bring up the issue before check-out. LIttle consideration was given to the fact that all their customers mostly have kids and they are tugging and pulling on you and I didn't have time to stand in line at the front for +30 minutes. I could have forgone most of these issues since it's realitvely new, but we paid $850/night when they are promoting $199 and offered zero flexibility. We had hope this would be a place we could take our kids frequently considering we live 100 miles away, but for the $2,400 that we spent all in across two nights, this place is overpriced and not worth it. Disney is a better and less expensive option. Save your money and go elsewhere. I want to make sure others are aware. read more

The food is expensive and not at all good. They nickel and dime you for no refills on sodas the buffet area food looks cold and unappetizing. I ordered a frozen drink at the bar and since they didn't have it at the pool bar, the server was nice enough to go to the inside bar to get it for me, but got yelled at by her manager for doing so. The bars have no snack options. The lobby has limited seating, not at all impressed. I would give it maybe two stars and only because of the older kids rides in the waterpark. The fans are only in the bar area for the servers. They do not reach the patrons. A sunshade is needed in the bar area for the summer sun. They need more umbrellas in the pool area to go with the tables and bigger tables for larger families when you're in the pool bar area all you're looking at is a tank and the external portions of the rides. They need foliage to cover that up. And foliage to cover the warehouses next-door the beverage choices are very limited. There is only one brand of wine offered, and it is like water. There should be lifeguard chairs set up so that they have the full view of anyone in conflict. Right now they just walk around the pools. read more

By far the worst customer service. Their cancellation policy is terrible. For the amount of money you spend at Great Wolf there are better waterparks and amusement parks. read more

I love the great wolf in grapevine, tx...-so I was excited when Naples opened one. Inside the hotel is nice with lots of kid activities-which is what we expected. Inside the slides and indoor pools are excellent. Kids having a great time. Inside was 4 stars. Outside I was Very disappointed. Only one hot tub? Very Ghetto crowd at that hot tub...Vaping and kids doing cannon balls into hot tub./non stop profanity. People bringing in McDonalds and throwing trash around. Absolutely NO staff walking the property to check on things. No wait staff coming to pool area for food/drink orders or to enforce what should be minimal basic standards. I left the oustside pool/hot tub area in disgust. Motel 6 vibes. Get some staff walking around/enforce some basic rules(like no smoking at a kids themed resort /no outside food/drink/ no kids in hot tub unaccompanied by adults...basic expectations from a decent hotel/ resort). Disappointing experience on day 1. read more

I would not recommend this place unless you need a cheap vacation for young children. Caitlin, who claimed to be a manager, was extremely rude and condescending to my mother when she raised concerns about additional charges added to our bill. My mother was told that all expenses were paid for by the contact center when she made the reservations. Caitlin was extremely dismissive, so I advised my mother to disregard the issue until after the trip and to handle it with corporate or her bank. I took a picture of Caitlin's badge as proof of who we dealt with due to her rude response. She then aggressively approached me, got into my face, and used racially coded language. Caitlin threatened to "have me removed" if I continued the "behavior." I asked her to explain the behavior to which she was referring, and she could not. I never raised my voice nor used foul language. The behavior in question was actually me speaking with my mom about how Caitlin had aggressively approached me. She stood next to us and told me I could not ddiscuss the situation! She was now trying to police my conversation about HER rudeness and racist behavior. I told her the picture was of her name tag and not her. I showed her the picture to confirm, although I had no obligation to do so. She then proceeded to claim that pictures are prohibited because they are private property and again threatened to have me removed. I asked to see this policy in writing. Of course, they don't have this. Families are actually encouraged to take pictures of the employees who entertain the children. I asked to speak to the head manager and for the corporate number. She claimed to be the only manager there; however, when I called the 800 number, two other names were provided. I was advised that each location handles issues internally. Once we arrived at the room, Tevin, the Engineering Manager, came to the door with security. I asked why security was necessary. He said it was policy. He did at least listen to my concerns. On another note, Devyn in the gift shop was a JOY. All other gift shop and restaurant workers were kind as well. It was night and day from our check-in experience. read more

Great Wolf Lodge - Caitlin who was extremely rude and racist - Water Parks Near Me - Naples, Florida

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No wonder they don't accept cash because this way they can't rip you off. Two days after my stay I see all these charges on my card and when questioned them about it they claim they have to speak to higher management and someone will contact you that is a lie I have had to call every day and here the same rehearsed lines. Truly a wolf in sheep's clothing.It is almost two weeks and problem is not resolved. I contacted my bank hopefully they will be of help. If you plan to go here pay close attention to your bill before and after read more

Jonathan is a great employee and provided top tier service, bettering our overall experience, and was extremely kind!

expensive and terrible service. the staff are some of the worst I've ever seen at a resort the water park closes at 8 which is insane because the only reason anyone goes there is for the water park and to kick everyone out at 8 pm makes this place the worst vacation experience I've had not to mention the 11 pm curfew I'm not sure why the poorly trained staff that works here believes that yelling at grown ass adults for being outside their rooms at 11 pm is expectable. finally the buffet area they have had the absolute worst service I have ever delt with we walked into the area and ate some disgusting cold pasta and we're not served by any employees until we we're about to leave and go find something outside of the resort because the food there is so terrible a member of staff came to our table and threw a 280 dollar bill for 6 kids with a 40 dollar gratuity when we had NOT been served or spoken to by anyone. and the slides are very boring and there is only 3 that I would say are even slightly fun for anyone over 9 everything gets boring very quickly will never stay here again. read more

Not good. This place is less than 6 months old and in my opinion Not good. The rooms don't have dresser's. They have shelves witch may be ok if you stay by yourself, but if you have a family all of your personal items such as underwear, lingerie, etc. sits out for all to see. There are no doors on the closet, and there are not enough hangers. In the bathroom there is no shelving for the towels. There is one big box on the wall that everything is stacked in. I didn't find the bed to be comfortable. I received a phone call and went to write something down and there was no pad or pen. There is no book or sheet on hours for the restaurants, hours for the pool, nearby attractions, etc. There is no in room safe. Hell there's not even a bible, Koran, or Torah. The only positive is the cleaning staff is on point. The food in the hotel? Mid at best. First take what you would pay outside then add 25%. That is about the cost, and then the taste is just barely ok. If you bring a car leave the hotel to eat. Check in is a zoo. They do not have enough staff for check in/out. They have these new fancy kiosk to check in if that is your thing. When they work right. When I was there there were problems with the bands coming out. I prefer a real person and the line was crazy. For all the money they charge you think they would have more "real" people. What can I say the pool is ok. Nothing fancy. The indoor water park is small and crowded, but I guess better than nothing. There is only one "quiet" place I found outside that you can go sit to have a coffee or go on the computer/phone. They do not have benches or seats outside the front. The ones by the pool area are mostly regular sitting chairs and very limited chase lounge chairs. Oh and did I mention that there is a garbage dump right down the street so yes there are tons of crows around that are loud and all over the place. They also do not accept our United States of America currency. Yes you guessed it, it is cashless. From paying for your stay, to getting coffee, or buying a candy bar you have to use a card. We came for a AYF tournament, and I will recommend to them to stay at a different hotel even though it will be further away. I will never stay at a Great Wold Lodge again. I have stayed at smaller cheaper hotels that have been a lot better. I can't believe a big company like this that is supposed to be a cut above was so disappointing. If you or your group is planning to stay at Great Wold, I think you should reconsider. read more

I had an overnight reservation for five and we arrived at the Lodge around 9:30A. Our plan was to go to the waterpark and then check-in at 4P. The desk agent told us tgat early check-in would be available for fifty dollars. One of my guests offered to pay the fifty dollars and tge desk agent took her payment and gave us a room number. We had fun at the waterpark and spent the night there. Subsequently I found out tgar myself and my guest were charged fifty dollars fir early check-in, so it was one-hundred dollars total we were charged for early check-in. I contacted Great Wolf Lodge and gave them that info. I was told my CC would be credited for fifty dollars. Then I received an email from them saying that I should have been charged $89.95 for the early check-in and my CC was not going to be credited for the fifty dollars. The guest agent who checked us in was experienced and I gave her the highest rating on their survey. I will be disputing this charge with my CC company. BTW if you purchase soda at the waterpark you have twenty seconds to fill the cup before the soda machine shuts off.​ read more

I would wait to go until they have their processes in place. The lack of staff in the waterpark area led to some safety concerns where the little ones are concerned. They do have life guard personnel manning the lazy river however when the lazy river is stuffed so full that kids were being pushed under or run over then it doesn't matter how many people are there. Also, in the smaller splash pad area that is fenced in, there was one attendant who was overwhelmed manning the bigger slide that the two smaller slides went unwatched except by a parent or grandparent who didn't want their child to get knocked down or have a child land on top of them. Not safe at all. Food is ridiculously priced and not that great unless you are 5 and under and don't care what you eat. Everything you do is an add on or a pass requirement which I think is standard in any amusement park. This one has issues with many staff members not knowing what is going on and looking for excuses like they just opened to brush it off with. Good luck if you go....and prepare to take out a loan. read more