Place was pretty fun. Definitely gets pretty crowded later on in the day, but if you get up early and head to the waterpark you pretty much have the whole place to yourself until about noon. After that I would go find something else to do. I was there with my seven-year-old and my three-year-old. My three-year-old loves to get into literally everything. We did the mini golf which is right in the middle of the adventure land area and that was like a big playpen for him because nobody else was interested in mini golf apparently. The resort was pretty cool, the only thing that was kind of annoying is the lighting is so incredibly dark especially in your room. Don't be stupid, don't plan on buying every single meal at the place. The food looks terrible anyway. There's plenty of places to go eat off the property. Really awesome place called "grouper and chips" that I would definitely recommend if you want to eat authentic grouper while you're in Florida, which you should because that's the Florida staple. Also, it looks like a lot of people on these reviews are saying that they had issues with returning towels and stuff like that. Simple solution, don't allow charging on your wristband and bring your own towel. Anything you pay for, just pay for it using your credit card, avoid the hassle, it's simple. I was not drinking this trip, but I did notice a lot of people had their own drinks and own coolers in the waterpark. They were soft coolers but I don't think the staff care at all. Just be responsible. Not buying their alcohol will save you a ton of money. I would definitely go again but probably try to go during the weekdays. read more

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Stayed overnight at Great Wolf Lodge because it was a better deal than one day pass to the water park, totally worth it. The room was clean and worked well for my family to have bunk beds (again, for less than a day pass). Of course they get you with parking, whatever, but the water park is worth every penny. I have two 3 year olds and a 1.5 year old and they all had an absolute blast. I can't speak to the restaurants much, we paid $40 flat for a breakfast voucher for my family of 5. Very much worth it, staff was friendly and helpful and the food all tasted good. Otherwise we ate offsite for dinner and brought in leftover Costco pizza for lunch, because resort prices. All the lifeguards were super friendly and interacted very kindly with my kids. Likely will be back! read more

We took our daughter to Great Wolf Lodge in Naples for her birthday and stayed for two nights. Overall, we had a blast! The water park was fantastic--slides, waves, and enough chlorine to make me question if I still had eyebrows. Our daughter had the time of her life, and that's what really mattered. The food? It was... food. Not bad, not great--just kind of there, like a wolf-themed cafeteria experience. But hey, we didn't come for the fine dining; we came for the slides and the endless supply of kids running around in wolf ears. The staff were all super friendly, but I swear, I felt like I was at a high school reunion I wasn't invited to. Everyone working there looked like they were fresh out of homeroom. At one point, I caught myself wondering if I should ask one of them if they finished their algebra homework. Now, the front desk was where things got interesting. We had an issue and were told, "Oh, you have to text for help." I didn't realize I was at a hotel run by Gen Z tech support. What's next? Morse code? A TikTok dance for extra towels? All in all, we had a great time, and our daughter loved it, which was the main goal. Just don't come expecting five-star luxury--or immediate human interaction at the front desk. Would we come back? Absolutely. read more

I'm very disappointed with the parking there. I paid for parking upon my arrival. Then when I left my bracelet wouldn't let me out of the parking lot so I had to scan the ticket I got when I went in. So then I ended up paying for 2 days. I did not even get a receipt just have proof of the charge in my card. So I had 60 something dollars for parking when it should have been 20 something. The man I talked to when I called was no help. The ace parking website was no help because I did not receive a receipt and it asked me for the info from the receipt. I frequent GWL and will not be going back due to this. this basically ruined my stay. read more

We recently stayed overnight at Great Wolf Lodge, and while there were some memorable moments, the experience overall was a mixed bag. Here's a breakdown of different aspects of our stay: Entertainment & Water Park The water park was a highlight for the family. It's impressively large, with various rides that were genuinely fun for everyone. However, it felt extremely packed, which may have been due to the location's newness or simply because we visited on a weekend. That said, we appreciated how efficiently things were run -- the color-coded wristbands based on height at the entrance are a smart touch, and the lines moved surprisingly quickly. It was a solid experience, though crowded. Food at the Water Park Ordering food in the water park is managed through a digital kiosk, and you get a text when your order is ready. A handy feature, but it made me wonder: why not offer a QR code so guests can order directly from their phones, rather than waiting in line to use the kiosk? While the food quality was decent, everything was overpriced. And here's a personal gripe -- they only serve Pepsi products with a fixed amount of soda per cup. There's a system where you scan your cup to dispense the exact quantity you paid for, so no refills. It felt restrictive, as if they were going out of their way to limit guests. Room Experience Our room was spacious and included a good-sized smart TV, which was nice. But I had issues with the thin walls; it's almost like they forgot to soundproof anything. We could hear every noise from neighboring rooms and the floor above. The AC unit was also incredibly loud -- louder than my snoring! The bunk beds were smaller than they looked in photos, and they don't offer luggage assistance, so you're on your own. Check-in time was 4 pm, but they told us it might not be ready then, which seems misleading. Why not say "check-in when your room is ready" instead? Check-out was supposed to be 11 am, but someone knocked on our door at 10 am to remind us, which felt intrusive. Activities Outside the Water Park The lodge offers many other activities, like an adventure ride and ropes course, and my kids really enjoyed them. However, be prepared to pay for everything. Nothing is included in the price, which feels like they're leaning into the "Disney model" without delivering similar value. Every additional activity adds up, and it's not cheap. We didn't get to try the on-site dining restaurant because reservations were fully booked. Frustratingly, guests with day passes can make these reservations, so hotel guests aren't prioritized. Final Thoughts While Great Wolf Lodge offers plenty to do, it seems almost too small for the number of people it accommodates. That may be due to its recent opening, but it still made for a cramped experience. Although my kids had a blast, the experience wasn't worth the steep cost, and I likely wouldn't stay at the hotel again. They don't see the bill, but for the price, I expected better value and a bit more comfort. All in all, it's an okay spot for a day trip, but as an overnight experience, I was left underwhelmed and reluctant to return. read more

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Communication, IT department staff, the GWL app, the internet, and manager customer service skills ALL need improvement. I'd give them a "2" out of 10. Kids will love it. I've never been so frustrated with people where I'm paying over $800 a day for 2 rooms. read more

Great Wolf Lodge - With toddlers, this was a major problem. - Water Parks Near Me - Naples, Florida

This was our second visit to a GWL. I'm so disappointed that it did not compare to the one in GA, given that it is so much closer to us. The pools were dirty, with algae on the floor. The Dunkin service was horrible. They lost my order and didn't want to speak to customers, so it took half an hour to get it. They did not enforce rules, such as people playing their own music at the outdoor pool or allowing women to wear thong bikinis to a family water park. And most of all, after speaking with, chatting with, and emailing multiple times, they charged me double for parking. Finally, after many contact attempts, it was fixed; only because I did not give up. Very doubtful we will stay again. read more

It's very expensive to eat there and the portions are small. Service was s bit slow. They weren't that busy. We were stunned. They even charge for parking! Everything for the kids costs extra except the water park. It's a real racket. The wolf movie in The lobby was fun for the kids and it snows. But breathing that in? What is it? We were coughing. The ambience is probably the best thing. Their room was small with just a queen hard bed, the bunk bed room for the kids was tiny. read more

We wanted a last minute get away. This was perfect. It wasn't too busy and tons of activities for the kiddos. We did family water slides, lazy river, wave pool and of course caught the uv next to the pool. If you have littles this is ur one stop shop. The only thing I'd change is the auto air fresheners , they triggered my allergies and smell. The Halloween music was pretty creepy for my girls but I realize it's the season. If you need a break and want the kids occupied this is your place. Too bad they don't have a large conference area this would be a great place for a dance competition o read more

Great for a staycation if you're a local or kid at heart. We went really for the indoor water park for my toddler and he had an amazing time and in his words "so much fun"! From the check in experience, very friendly customer service and desk agents. We were lucky and our room was available a little earlier. They have more than enough carts for your luggage and had aka character meet and greet while we were checking in. We did the water park both days. There's a toddler area, about two-three slides where the big water bucket is, two family rides, one dual ride coaster and about two single slides. They also have a mini wave pool and the pads you can climb and a cool little water basketball area. The 4/5 stars was for the food, breakfast we did their Dunkin donuts in the hotel but could never find any good lunch or dinner spots. There's pizza they served us seemed like it was sitting out all morning. Dippin Dots were good, can't go wrong with some ice cream but they also have an ice cream bar. Rooms were very clean, bracelet keys were kind of annoying but being able to pay everywhere with the bracelets was super convenient. We would bee back! The frosty dance party was super fun and my son also loved the arcade. He was too little for the quest but we did get him a wand and started our gold coin collection. Until next time! read more

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Definitely recommend going as there is no other lodge like this in Florida that can compare with an indoor water park. My friend and I both felt the food was very good for Water park amusement food. Definitely better than most. I am a frequent lodge and hotel traveler to other similar themed parks and this is a great option locally without having to fly or travel more than 90 minutes away. I can't even get to Disney in less than 2.5 hours. Also on a cold rainy Florida day with highs only in the 60s this was an absolute must do if you're wanting to keep the kids happy and entertained while adults are also happy! And don't forget to stop at the gift shop and get your free Wolf Ears!!! Everyone gets ears! We went on a discounted day so keep an eye out for deals. $40 / per person for full day water park. There are also super deals if you're flexible on the dates right now. Suites for almost half off including the water park passes. Sign up for email deal if you're a local! We had a very friendly check in and there was a line of about 15 guests but only waited in about 10 minutes . We also got a Cabana because we had a member of our family with a sprain so we needed guaranteed seating and comfort. Well worth it. There's only about 13 cabanas so if you want a cabana make sure to book it in advance. Cabana and service was better than expected. I scanned the QR code and can either order from phone or call server. We opted to call for server. Jordan was amazing!! She was always there in a few minutes from the point of phone request and would often check in even when we didn't call her. Excellent service and very knowledgeable with the menu and options. Actually easier to speak with her than order online. The food was also better than expected and better than any amusement park food. We had : grilled chicken sandwich cheeseburger pepperoni pizza French fries cheese curds and elephant ear fries! Seriously get the cheese curds elephant ear fries with chocolate sauce ..... outstanding!! There also was bar service . Everything in a can or plastic cup. Good options! The water park was super fun for our kids. Water temp was perfect. All the slides were working Lots of life guards . Literally a life guard about every 20 feet. I felt great wolf had a very good handle on keeping it a safe and was above average. Aside from the water park was non stop entertainment throughout the day with updates on what to do. The late night dance party in front of the fireplace was really cute . All in all this is a must try especially when the weather is not good! Next time we will stay at the lodge and give another review on the rooms. read more

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The Great Wolf Lodge recently opened in Naples, Florida, and we decided to check it out for the weekend. While the kids had a great time, it's clear they're still working out some kinks. The staff seemed a bit scattered, and there wasn't a clear flow when we walked in. It took about 20 minutes to check in, and at one point, we were in the middle of purchasing a package for the kids without anyone explaining how it worked. No one mentioned where to get the magic wand, and the staff member helping us simply walked away without saying goodbye--grabbed her purse and left, which felt odd. Everything is pretty much self-service, including luggage etc, which takes away from the experience when paying so much per night. That said, it's a fun place for kids, and there's definitely plenty to keep them entertained. The rooms have a cool, lodge-inspired feel and can accommodate several guests comfortably. The hotel is also very clean. However, I will mention that the bartender by the outside pool was pretty rude--it almost felt like we were bothering her when we asked for anything. While I wouldn't recommend staying for more than a few days--especially for locals--there are day passes available for those looking for a shorter visit. The waterpark is really cool, and there are several places to eat inside, though none offer healthy options, so we ended up Ubering in food. Overall, it's a cool experience, and we'll likely check it out again once they've worked out the kinks. read more

We stayed here for a few nights and it was awesome! We started going to Great Wolf Lodge when my oldest was under 1 and he is 12; we typically go multiple times a year and have been to multiple locations over the years but usually go to Kansas City 2-4 times a year until Covid and 1-2 times a year since. This is a brand new lodge and you can tell. It's beautiful! Everything is clean and the staff are super friendly and helpful! The story time "Legend of Luna" is a must watch; they have it 2 times at 8pm and 9:45pm! They also have 2 dance parties each evening. We stayed in a kid cabin room which has 3 beds in the cabin and a queen of full bed and a pull out sofa couch. It's spacious and comfortable. We ate at most of the restaraunts at the resort and they were good; I plan to do reviews for each restaurant separately. The water park has some really cool water slides! There are 2 family slides which you can go with 2-5 people. We always get wolf passes which include lots of activities. If you plan to use the ropes course or adventure tail be sure to bring close toed shoes and make sure your girls have shorts as both are required. read more

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Let's start with my reservation of a Suite that sleeps 10-12 people. Upon entering my room turns out "suite" was just two adjoining rooms at the suite price. I paid $700++ for this not so sweet suite. Once in the room we noticed there was no microwave ~ turns out it is a community microwave for the whole floor next to the ice machine. All the amenities in the room, including sheets and pillow were way below standard. If you wanted or needed housekeeping we were told we needed to call for it. Not an automatic amenity. The waterpark was enjoyed by my 5 grandchildren - and that's about it. The rest of the hotel kid amenities were sub par, small and expensive. Day 2 i rented a cabana ~ $200 from 10am - 8pm It was the best part of the stay UNTIL at 3pm the lifeguards whistled everyone out of the pool The reason: It might rain. Not a cloud in the sky, no lighting or thunder, not one of the many golf course lightning alarms going off ~ maybe they just wanted to go home ~ but my cabana day ended at 3pm - i felt like i should be refunded but there it was explained to me that there was a weather clause in case of bad weather, no refund. What bad weather - BTW it never rained that afternoon. The Food: Poor quality, Poor service and stupid expensive. We started to eat off property after the first day. Even Dunkin Donuts (on property) was extremely limited in it's donut choices ~ what a shame. The first night in the room, we all took showers and each one of us came out complaining about the slippery tubs so when the next day when we heard that a toddler had slipped in the tub, struck her head and drown it was no surprise. Such a sad and horrible day for the family as well as all the hotel guests. They should really consider investing into no slip bathtubs before someone else gets hurt. Overall one of the most disappointing hotel experiences i have ever had. I have worked in Hotel and Club hospitality for over 35 years. This was, by far, my worst hotel experience. Would not recommend! read more

check in pretty easy n parking getting around is easy not much a wait for elevator and water rides read more

Great Wolf Lodge - Water Parks Near Me - Naples, Florida

Awesome place to spend quality time with family and friends, the food was very delicious, and the nightly entertainment was very family friendly. read more

If you enjoy paying way too much money for a room that is subpar, food that tastes like it's been sitting in the sun by a dumpster, and paying for just simply breathing, this is the place for you! Forget about the discounts you think you will get because they will charge you for 4 different made up service fees and taxes. Parking? you must pay when you leave and be charged again in a grand total! Towels? Bring your own bc they will charge you even if their system isn't working after you've returned them!... ! "Mini Golf" is MINI. Indoor water park is fun, and the chlorine will burn your eyeballs as well as the occasional aroma of mildew that sneaks up on you. Want to call customer service to ask about the rate being incorrect and they'll tell you sorry, that's too bad! I will never give my money to this place again! read more

Very clean and a great place to bring kids. Bring your wallet... everything is extra....

Great fun place, Overpriced food and the quality was subpar but I do want to give them credit as they were understaffed. Water park was great! read more

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Great place for kids! My daughter loves the playground and the water park ...very much recommend!

Good for a young family, the AC was an issue but they were able to accomodate another room. Lots of activities

My second time at Great Wolf Lodge and again another great experience. This place is very fun and great for kids. But this time I am going to talk about the staff. We had a little inconvenience in the elevator this time and the staff went above and beyond to fix our problem. The manager Houston was very eager to help. I was blown away by how nice an accommodating he was. He was so great I had to leave a review. Also at the customer service counter both Jesus and Darryl went above and beyond to make our experience at Great Wolf Lodge one to remember. Thank you guys. I have never been treated so well. I highly recommend this place. The staff is nicer than Disney !! I really appreciate the hospitality. Keep doing what you're doing read more

There is so much to do here! On our night stay we went to the waterpark only that night,we woke up and had Dunkin' Donuts downstairs which was pretty good,we played at the waterpark the next day and we went to the gift shop,DEFINITELY come here! read more

Best waterpark ever! I would rate it a 1000/10 if I could! Every slide was a blast, even the kiddie ones! We especially loved the 5 person slide Breakaway Bay and the yellow single person slide. The kids absolutely loved it all. The staff is super friendly and attentive. Lifeguards really know their stuff! They don't sit on tall chairs and passively watch the water- they walk back and forth by the pools and look over every inch of water. We felt super safe with them watching over the kids while they swam. The waterpark supervisors were so helpful with answering my questions and providing outstanding customer service. Additionally the entire waterpark was super clean. Definitely will be going back in the near future! read more

Pretty decent waterpark. Slides are good, lines weren't too long, food was ok. But the customer service was not so great and a few employees were rude. There were a lot of nice ones (especially the people at the top of the slides), so my heart goes out to them. They were understaffed, so I could see it being difficult for them though. What was off about the room was that there wasn't a door and it was warm even though the air was on 68 degrees (probably because there was only a small air vent). Even though I had few not great things to say, overall this is a pretty good waterpark and they also have an indoor play area and an arcade, so a lot of entertainment. I would definitely come back because I did have a really good time! read more

The water park is very limited for 10 years old kids. We have to pay for adults, even though were were just waiting, and it was very hot! The next day the park opened at 10:00 am but the check out was at 11:00! But they play music loud so you can wake up early and go to the lobby and buy food. Nobody wanted to go to the park again, it was a waste of money, very very expensive for what you get. read more

Thanksgiving meal was a flop. It was that bad. Plus they charged my 13 yr old as an adult, $60 for a plate! When for breakfast the same morning at the same restaurant they charged him as a child. AND they added $40 gratuity 18% without telling us. The receipt says gratuity automatically added for a party of six or more and we had five. The waiter tried lying to us saying "well I told you that it's holiday so we automatically charge tip." No he did not! But here is the kicker, the servers never even served us. The most they did was walk us to our table and show us where the buffet is. That's it. $40 for what? And it's all buffet style meals and self serve for drinks! Think Golden Corral or Ponderosa style buffet. $280 for dinner for our family that sucked. The breakfast at Timber Wolf was horrible as well as the food at the food court. Cafeteria grade food at best. Most of the food was canned even the mac & cheese. They couldn't even make mac & cheese from scratch? It's not even that hard. The mac & cheese look like Chef Boyardee canned mac & cheese, not kidding! I recognize those noodles. Fireside restaurant had a little bit better food but still not worth what they charge. The french fries are obviously frozen fries, the smokehouse burger was decent, but the spinach dip was definitely frozen too. The salsa and chips were canned and out of a bag, completely disappointing. The rooms were nice and spacious, the pool was fun. My kids loved the rope course the best. Bowling is first come first serve so we didn't get to do that. The lines were long and only a few alleys to play on. Just an ok experience. I have experienced better locations in Ohio and California. But I expected better from the Naples location. And why no dress code for the waterpark? It's a family place, women should not be wearing thong bottoms. read more

Fun for kids but know that everything is a charge. For example, the rope climbing "playground" is $10 for 30 minutes but if you stay at the hotel it's $10 for 2 kids. read more

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DO NOT STAY HERE! too may people at the water park, over packed. restaurant staff too busy to acknowledge guest. could not do any attractions do to everything closing down so early. children are let loss without parent supervision at water park ( cutting in lines, fighting) adults over drinking at outside pool ( loud, rude, disrespectful,) not enough room for how many people they let into the park. spent $700 for one night, it was 100% a waste of money and time. read more

We visited this lodge after a mostly positive experience in their Atlanta location. We found the slides to be sub-par, but worst of all was weight limits on slides that significantly restricted what we could do. These limits didn't exist in Atlanta so we didn't even think to check if it would be an issue. We were shamed on one slide and directed to another where we were then shamed again. It made us nervous to try any others and ruined what was a special Christmas vacation gift. Within a couple of hours of getting there, and even before we'd got the call to check in, we all wanted to go home :(. ... and that's before the crazy prices for food and beverage and a lack of provision for food allergies which meant one of our party could not eat the entire trip. To add to this, while making our reservation on line we clicked a link during the upsell process to find out how much a late check out would cost. Rather than show us the cost and give us the option to proceed, it automatically added the option to our reservation without any consent. We reached out to Customer Service by email immediately and never received a response read more

Overpriced to the max! The food at the restaurant was extremely overpriced and barely edible. The rooms were clean but uncomfortable. Will NOT be returning ever! Stay away and just go to Disney!! read more

I can't even begin to tell you the level of frustration that I have for this company. Their customer service is so far below par, I would leave a zero stars if Yelp would allow me. It has been over three months since I cancelled a reservation, and am still waiting on the full refund. I have been hung up on, told that I should have called earlier, and have had emails go out that have never been responded to. I just called the customer service line at the corporate office, and they could not connect me with anyone, and so I left a message with the operator. When I can't get resolution, I consider myself a reasonable person, and try to go up the corporate ladder, but I can't even get an email address or speak to a live person! Stay away from this organization. read more

Overall GWL was a 10/10. We have shared our experience with many friends hoping to book soon! (I need an affiliate code!) the food is ehhh at best. Fried and refried. Over fried and exceptionally salty. The pizza was okay. Obviously pricier end. Tons for the kids to do but at an extra cost for each activity and each child. Lots offer a family rate! Rooms are small! Pack lite. Swim and lounge wear. Plan to leave the property for dinner. read more

For a brand new location there are issues that will not be resolved anytime soon. A/C is not properly distributed throughout the suites. Cold water in one shower and steaming hot in another. These issues are in most of the rooms which means there were some construction misses. Dunkin Donuts was a mess, waited 45 minutes just to get a refund. I drove down the street to another DD and ordered my stuff at a fraction of the price and was back in 10min. Lots of work to do GWL. Huge swing and a miss, I see those construction issues being too much within 5yrs. read more

Customer service was horrible, no one knew what they doing! Check in took one hour because the lady couldn't figure out how to check someone in without the person that originally made the reservation. She kept going to the back to talk to who know who for like 20min, came back and still had no idea what to do, never ones called the manager for help. Ended up giving us a pass for the dry activities to make up for the inconvenience which was nice and now when checking out I got an email of no show fee!! Of 100 dollars! When I did show up the day of the reservation, never ones canceled or rescheduled and the desk lady had no idea what to do, left me here while she went to the back to talk to someone for 20min. Overall horrible customer service, they all need better training on what they're doing. read more

Almost EVETYTHING is self service including checking in. They give wrist bands to enter everything including room and parking. The scan your wrist band at the door and to exit the parking lot is alot more hassle then it is worth. Everything is basically Disney prices. First day all house keeping did was change trash and nothing else. We watched a kid dive into 1 foot of water in the wave pool and mid air the life guard blew the whistle but then proceeded to ignore the limping child whose parents were literally no where. Eventually the mother showed up but the kids ankle was purple. She got help but only when she went to ask for it. They may have life guards and people minding the slides, but, as a parent, I feel those with kids should be warned about how hands off a majority of the staff is. The guy at the VR place was very friendly and helpful even when the game glitched. The boys at the rope course were helpful and so was the woman helping the kids on the ropes themselves. Outside of that I saw absolutely no management or organization. The arcade is outrageous and marked at obscene ticket loads. My daughter picked a candy that was marked 50 tickets on TWO seperate bins and the two very disconnected and kind of rude ticket clerks pointed out it was 900 tickets and how TWO bins were marked wrong. My child had a melt down. 900 tickets for a few candies in a mushroom is insane and it was their fault for mismarking two bins. They also don't have a dress code for the water/swim area and for some reason adults think its acceptable to wear thong swimwear at a kids place. Most children are unattended and the employees barely pay attention to anything outside of themselves. The room we got had two completely disconnected phones and ONLY the master room got freezing and the rest of the place was hot. We paid for extended check out and we got a text saying check out was at 11. We said no its not we paid. They still locked us out of our room with all our stuff still inside. Can you imagine running to your room with an upset stomach with all your stuff inside just for the stupid wrist band to not work even though you paid for extended check out? This place is ridiculous. They put dozens of holds on your card account that are more then they say will be. At one point they had a hold on our card for more then the stay was worth. We did demand a refund on our extended stay and left immediately after. Would we stay here again? No. I'm not even sure we'd even come back just to play at the park. read more

Came to stay at the resort with the family for a few days. Showed up on a Saturday which was a mistake. The amount of people in the park was absurd. Sunday it was emptier and more manageable. The resort is always kept clean and the staff is very friendly. The rooms are impeccable. Speaking as a person who actually stayed at the resort... the establishment should keep the normal pool area to the people staying at the resort and not the day pass people. It's pretty nasty at the pool with the folks who aren't staying at the resort. They're pretty obnoxious, not listening to the lifeguards when being corrected, and just overall making the experience for folks who actually paid to stay here miserable. Night time is a better experience at the resort when the day pass folks are gone. The kids love the quests with the wands and the rope courses. There is potential here for a great place. I truly want to give the resort more than 3 stars but honestly can't get past the pool train wreck. If you do come here to stay, book on weekdays to avoid regretting it. read more

SAMANTHA IS THE GOAT!!!! she was the bowling lane attendant and she offered great service.

We stayed at Great Wolf Lodge Naples for two nights after Thanksgiving, and it was a terrible experience. At $850/night, we expected much better. We had to haul our own luggage without any assistance, staff were unhelpful, and there were constant system malfunctions, and our bathtub wasn not clean and had hair everywhere. Everything cost extra (except the water park and nightliy events in front of the fireplace), and we were double-charged for late check-out and parking. Adding insult to injury, they advertised $199/night stays during our visit, while we paid $850--$500/night more! Customer service was a nightmare, taking over an hour to reach someone, and they refused to help because we didn't bring up the issue before check-out. LIttle consideration was given to the fact that all their customers mostly have kids and they are tugging and pulling on you and I didn't have time to stand in line at the front for +30 minutes. I could have forgone most of these issues since it's realitvely new, but we paid $850/night when they are promoting $199 and offered zero flexibility. We had hope this would be a place we could take our kids frequently considering we live 100 miles away, but for the $2,400 that we spent all in across two nights, this place is overpriced and not worth it. Disney is a better and less expensive option. Save your money and go elsewhere. I want to make sure others are aware. read more

The food is expensive and not at all good. They nickel and dime you for no refills on sodas the buffet area food looks cold and unappetizing. I ordered a frozen drink at the bar and since they didn't have it at the pool bar, the server was nice enough to go to the inside bar to get it for me, but got yelled at by her manager for doing so. The bars have no snack options. The lobby has limited seating, not at all impressed. I would give it maybe two stars and only because of the older kids rides in the waterpark. The fans are only in the bar area for the servers. They do not reach the patrons. A sunshade is needed in the bar area for the summer sun. They need more umbrellas in the pool area to go with the tables and bigger tables for larger families when you're in the pool bar area all you're looking at is a tank and the external portions of the rides. They need foliage to cover that up. And foliage to cover the warehouses next-door the beverage choices are very limited. There is only one brand of wine offered, and it is like water. There should be lifeguard chairs set up so that they have the full view of anyone in conflict. Right now they just walk around the pools. read more