Actually like this place. I've been to three Great Wolf lodges. The first one it was in Southern California, the second one was in Northern California and now this one of Washington state. I do prefer the one in Southern California because the water area is a lot bigger. But I do like this one in Washington state because the rope course was amazing, and golf is actually really fun. The service was amazing. All the staff was friendly and they seem to really enjoy their job. I did enjoy the two young gentlemen they look to be like highschoolers or college kids that were dancing for the kids and wearing the T-shirts. They were so nice of my kids enjoyed dancing with them. I only knocked off a star because we stayed in the grizzly suite. It was a two bedroom suite that we stayed in. And there was a lot of little flies everywhere. And the bathroom had no wash soap in it. So we couldn't even take a shower using the liquid with soap we had to use a bar soap so it'll be nice if you know the Housekeeping can fill that for the next guest. But even with the waterpark being so small, my kids who are ages three, four, five, and six years old. All really love the waterpark so that's why I read it so high. Because as long as they had fun, I'm all good with that. read more

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There are so many things this place can improve on. Where do I start. Patients, patience, patience. That is the key word for any parent and child who comes to this place. Your level of patience will be tested from the time you try to book your stay. My call lasted an excruciatingly 2 hours. Got hung up on twice, eventually they were able to reserve a room which did not accommodate my party of 6 but it was the last room they had so we begrudgingly took it. My family arrive after doors were locked for the night and it takes an act of congress to get someone from the front desk behind two sets of doors to open them. Luckily a patron was coming out and we were able to get in. I will say check in was somewhat fast but we were the only ones at the desk at this time. Very little information was given regarding the lodge at time of check in so do your homework and become familiar with the activities start and end times and prices. Everything costs a good penny so if you are on a budget this is not the place for you. Ask about the price difference in package deals or buying individual. You do have an option to charge to your room via the armbands each patron gets so it makes it a cashless transaction. We stayed two nights. The whole lodge is old and dated. The rooms are old and dated. Our two queen pull out couch was crammed for three adults and two littles. The bathroom is excruciatingly painfully small! This place is known for its indoor water park so essentially everyone should shower after a long day at the water park so having such a tiny crammed bathroom was beyond disappointing but we had to make it work. There is absolutely no space for luggage or bags. The beds were super outdated, the mattresses so uncomfortable. The queens were more like doubles. There is barely any room for two adults. Don't count on having quality sleep while you are here. The walls are thin, we heard arguments, screaming kids, kids running up and down the hallways day and night. The faucet in the bathroom leaked all night! There is no option for night light! It was so outdated there was no good place to plug in phones to fit all our devices near the bed other than two plugs. The lodge was sold out which meant there were people everywhere. Long wait lines for everything from coffee to mini-golf. I would not recommend this specific lodge as it was overpriced and extremely crowded. The parking lot was full day and night so if you get a close space you have to leave it because overflow is far from any door. The absolute worst part of the stay was the elevators! They are super small and extremely slow! We waited up to 3-5 sequences, the stairs were never an option as we had a stroller and bags for the babies. The elevators alone makes me not ever want to return. I will say that the staff were all great granted they deal with ornery guests all day long. I would recommend this place as a one time experience. I brought my children here about twenty years ago and now my grandchildren so no more GWL for me! I'm sure other people love this place and that's ok. My review was based on my own personal experience. Of course do your research and ask lots of questions and plan ahead to get the best deals and reserve the rooms that will accommodate the size of your family. They allow outside food which helps keep costs down if you have littles. Bring your own towels, theirs are thin and you can't take them out of the water park so it's a cold long trek back to your room. Bring flip flops or water shoes. If you forgot something essential there's a Wal-Mart Super Center and Safeway close by. Happy Planning!! read more

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This was our first time here and we thoroughly enjoyed our stay. Our room was spacious and clean, we had nice view. They have a lot of activities to keep the kids busy and the food here is made for kids. The quality is mediocre though so don't expect much. The service is a little slow but the people are pretty nice. We used the app and was able to communicate with someone pretty quickly. Definitely would be back read more

Unpopular opinion, but I hate great wolf lodge. This place is a shameless money grab, it is TRASHED, a nasty germ pit, and their pricing is a scam. First let's establish one thing. Yes this place is completely overrun by kids, I'm sure it's hard to keep up with the beating it takes. So is Disney, which is always clean and well kept. Great wolf lodge is not. Please see my pictures, this place is truly disgusting. Has anything been dusted here, ever? Sit in any common area and glance around and you will see dust EVERYWHERE, gouges in walls, food (bodily fluids??) on surfaces, it's nauseating. The kicker - they charge upwards of $800-$1000 A NIGHT on peak dates!! The scam - they tell you it's so expensive because the pool passes are valued at $75pp per day, and you can swim the whole day on check-in and check-out. HOWEVER, try taking a person off your reservation.... That should take $75 off per day assuming their pool pass is removed, but it does not. The percentage at which they raise their pricing on peak dates should honestly be illegal. The rooms are like a glorified holiday in express. They make them seem fun by tossing in a fireplace or bunk beds, but in general they are mid and just as trashed as the common areas are. Our kids thought the pool was fun but I also found it disgusting. The cabanas fill with garbage that no one cleans out if there isn't a later reservation and it's trashy and gross. We were evacuated from the pool multiple times an hour so they could shock it because some kid pooped/barfed in it again. After one day of using it I woke in the morning with my throat and nose burning like I had chemical burns just from breathing the air in there all day. I tried to go back in but the chemicals were so strong that it burned my eyes and throat and I literally could not do it a second day. I could keep going on the food, the dumb wand activities, it's all subpar and insanely expensive. For $1000 a day you could take your kids to Europe instead and literally save money. read more

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We had never been to GWL before and WOW, to say I was blown away is an understatement! We stayed over New Years and had a the absolute best time - the staff, the activities, the endless entertainment. For how packed it was, everything was surprisingly clean (no one came home sick!). Even from the moment we called to book, the customer service was top notch, with our representative working with both me and my friend on two different calls to make sure our families had side by side rooms. We very much enjoyed the dining at Fireside - the firecracker shrimp was quite possibly the best I've ever had. The vibe was very low key, the endless activities from mining to swimming to build-a-bear kept everyone happy. I can't wait to come back again with my family! read more

Great Wolf Lodge - Firecracker shrimp - phenomenal - Resorts Near Me - Centralia, Washington

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We had an absolute (exhausting) blast at GWL! The good: --The staff is well trained. All associates we interacted with were helpful, friendly and attentive. --The lifeguards were exceptional. Scanning the pool zones non-stop. --The food was excellent. Surprisingly good for a resort running their own food operations. --Lots for the kiddos to do at all times - NONSTOP FUN! --Our use of a cabana (while expensive) was amazing. Allowed us to "crash" the kids for a rest and eat in a private area. --Hotel rooms were clean, spacious and well kid-themed. The not-so-good: --They need to scatter more benches and chairs for overwhelmed parents and grandparents. --Wait times on water slides can be excessive. --Some people in the pool area are not real good at respecting personal space - I don't appreciate your bare skin touching mine. --You pay a $$lot$$ for that amazing fun and training! read more

Decided to try great wolf lodge again. The Waterpark was fun. We did need a bandaid at one point. No band aids at first aid. That's not good. They have towels available. Those towels are like gold. 15 dollars to rent them. You pay if someone takes it. Yikes!! Expensive doesn't Even begin to describe it. Our room was less then desirable. So many problems. Outlets did not work, not enough bedding, shower flooded etc. Wait times were very long too. Craziness. Wait times to check in. Not enough staff. Just a lot to be desired. If you are patient ( I'm not,) then it might be okay... read more

Super expensive, if you have older kids don't get the cabin room. The beds are tiny and have only a thin blanket not great options if you ask for more blankets, Not a ton of things to do, foods only okay and costs a ton, water park is pretty small for the price, be ready to wait an hour and a half for pizza if you get it after the pool closes. Some employees are nice others are passive. read more

Our stay fell way short of expectations due to terrible front-desk policies and parking chaos. First, they wouldn't let a friend on our reservation check in early because they didn't have the primary cardholder's physical ID/card. When I arrived, my physical card didn't match the reservation because I booked with Apple Pay (dynamic number), so the agent made me log into my banking app to pull a statement on the spot. To top it off, exiting the parking lot double-charged us because no one told us to scan our wristbands instead of the ticket leaving us to fight Ace Parking online for a refund. read more

Much improved since my last visit:cleaner, much better check in process and better food options. The elevator problem can't be fixed. 400 rooms and 4 elevators? Do the math at checkout time...... read more

First of all, I would like to start this review I've been here twice and each time it was magical and fun. I would recommend this place to any buddy and everybody was clean and fun Magic quest was super fun Characters and staff were super friendly Candy Cove has so many options The dance parties and other events were lots of funArcade games were not rigged pretzels, or super yummy build a bear has the cutest bears and outfits read more

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My experience at Great Wolf Lodge was overall very good. The pool was fun, and there were many nice activities to do that kept everyone entertained. I had a lot of fun spending time there with my dad, mom, and my two brothers. The food was good, and we enjoyed making memories together. There were some bad parts, though. My brother slipped and cut his foot open, but the lifeguard was very kind and helpful. He helped us take care of the injury and made sure my brother could get back to swimming and playing. I also noticed there was some dirt and gunk on the bottom of the pool, but it did not bother me too much. Overall, Great Wolf Lodge was a great experience, but it was also pretty expensive. read more

Great Wolf Lodge - My pet chicken - Resorts Near Me - Centralia, Washington

I just got home from my first experience with Great Wolf Lodge and overall I had a great time! My cousin invited me to stay with her and her daughters as well as her daughters friends at Great Wolf Lodge for her youngest daughters birthday. I'd never been and figured why not as I could use a little getaway. This stay was not without it's issues as there were some things that happened early into our experience that were less than ideal. My family got to Great Wolf Lodge a couple hours before I did as I had to work a bit later than her and when I arrived i heard about a situation that happened in the water park...my cousin instructed her oldest daughter to watch after her little sister and her little sister's two friends who came with them but unfortunately her teenage daughter wasn't paying attention to them quite as well as she was supposed to and the younger girls walked off and after they did, they were looking for my cousin but had a difficult time locating her and my cousin's oldest daughter who was supposed to be watching them while my cousin went to take care of a matter...anyhow, the girls started crying because they couldn't find them but my cousin returned to the water park area just a few moments later and was met with a hostile security guard who had the young girls crying even more as he was yelling at my cousin berating her for not being there watching the kids and she calmly tried to explain that her teenage daughter was supposed to be with them but he just continued with a rant about how they're going to call the police on her and saying that he shouldn't be responsible for having to watch her children when he dosen't even like kids. (Side note: If that's how he feels he should definitely find another job, this family friendly environment clearly is not for this man).. anyhow, while i can understand where he is coming from about no one watching the children for that short time, it was a whole unnecessary and embarrassing experience for my family. Shortly after I arrived and set my stuff down and got my bathing suit on, I ended up meeting up with my cousin's oldest daughter who was just outside of the Waterpark area at the time and she wanted to go back to our room for a bit so we tried the elevator but the elevators in this place are extremely slow so instead we decided to take the stairs to get to the room. On the second floor of the stairwell, there was a man standing in a corner staring at us as we walked by, a few seconds later I turned my head to look back at him and he was still staring at us and smiling in a very unsettling way. Mind you, I was in a bathing suit and she is a very attractive teenage girl wearing a bikini so we knew he was being a creeper. We ended up just taking the elevator downstairs and reported him to the front desk. They couldn't really do much as he didn't say anything to us or try to follow us but they assured us that they would keep an eye on him through video surveillance and would take action if he was making other women and girls uncomfortable. We stayed another night as we didn't want this to be her daughters whole great wolf lodge experience for the youngest daughters birthday and we ended up with a much better experience yesterday as a very sweet employee by the name of Darlene took the time to listen to my cousin about the awful experience with the security guard in the water park and she really made our day! Darlene demonstrated amazing customer service by being present, fully listening to our concerns and showing compassion by offering the girls some birthday pins and getting us set up with the breakfast buffet. We had a nice breakfast and spent some quality family time in the Waterpark as well as the arcade yesterday without any disturbances! We also did the mirror maze and joined in on the family dance party which were fun experiences for the girls. I loved the wave pool as well as the howling tornado in the Waterpark and would like to come back to experience that again! It's definitely no amusement park and it's an overpriced place to stay for what it is but it would still be good place to go with family for one night every now and then...especially if they keep employees like Darlene around ! read more

Plan on spending just as much money as you spend on your room if not more for all the activities! It is spendy! The water park was mediocre. I've seen better water parks, and we didn't even make it to the slide because we were doing other things. read more

Great Wolf Lodge - Tree in main hall! - Resorts Near Me - Centralia, Washington

Good: Friendly, helpful staff. Clean facilities. Good communication about services. Not so good: high prices for parking even for hotel guests, food, add-ons. High noise level and hustling and bustle by half the people. read more

Great Wolf Lodge - Resorts Near Me - Centralia, Washington

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It can be a little pricey. You have to pay for parking, lockers, drinks are a little expensive. But kids had fun at the water park. read more

Great Wolf Lodge - Resorts Near Me - Centralia, Washington

We picked up rotavirus after only an overnight stay! Ended up in ER sick for 3 days. Management and their insurance company just chewed me out and questioned. In the end I was at fault!? NEVER AGAIN read more

It was super fun and not boring at all even if it had likens slides. I would say for people to come here because it is super super fun and when it was winter they let me try the outside hot tub and it was so silent and relaxing. Would recommend. read more

Cool idea and theme, but this place needs a good renovation and boost in staff morale. We booked the cabin suite where it comes with a camp themed bunk bed and single in its own little nook area for the kids and the main bed just around the corner was a queen, maybe a full? Bathroom consists of toilet and shower and the sink is set up outside in the room, not the bathroom. It is time for them to upgrade the sheets and linens to new ones and to brighten up their rooms. Their duvets, blankets, sheets and linens were clearly older and starting to fray and felt old and raggedy.The room which came with a fireplace, was dark and kind of cold due to the scarce decor. The idea was cool but for what they're charging, the expectation is higher for sure. Not all the staff were less than engaging. I'm talking about the lifeguards specifically needing to actually scan the area not just for runners but for hygiene safety as well. Basically there was a turd in the wave pool and they just allowed it to float around. My husband and son took one glance and were out of there. We spent a total of 15 mins in their water park during our 2 day booking. Needless to say, we won't be back. There are other resorts that we enjoy taking our children to where the bill fits the expectations and outcome and hygiene is not in question. read more

I love this place and truly appreciate the many positive changes I've seen compared to two years ago. It's clear that management listens to customer feedback and genuinely cares about improving the guest experience. I'd love to return again and see the resort continue to thrive with more happy guests and fewer negative reviews. For that reason, I'll focus mainly on areas for improvement rather than the many great aspects, staff, and experiences that made our stay enjoyable once again. Areas for Improvement: Room & Amenities: Adding charging stations in the lobby and USB outlets in rooms would be very helpful. More toiletries in the room would also improve comfort. Cleanliness: We noticed flies in the room, which should be addressed. Food Quality: Some food options, like the pizza and pretzel outlets, were disappointing. I've shared a separate review about this, but both quality and smell--especially near the pretzel area--need improvement. Wait Times: The wand shop still has long wait times compared to two years ago. More staff could help improve this experience. Value of the Super Wolf Pass: It seems to offer less value now, with more add-ons requiring upgrades. Guest Comfort: Offering complimentary tea, coffee, or flavored water in the lobby would be a thoughtful touch for arriving guests. More benches around the resort would also help parents who need short breaks. Retail & Arcade: The gift selection in the arcade shop could benefit from better variety and quality. Maintenance: The stairs in the pool area (near the water slides) need repair--there is constant dripping water, and some steps feel unstable. Even my 10-year-old noticed this, so it's a safety concern. Check-in Experience: First impressions matter. The check-in experience could be improved with more welcoming, friendly staff. A smile and positive energy go a long way, especially for families with kids. Even uniform colors could be more cheerful. Room Quality & Noise: Rooms feel below the standard of similarly priced hotels. Upgrades are needed, and adding rugs could help reduce noise traveling between rooms. Wristbands: The wristbands were sometimes difficult to use for room access, especially when also wearing a smartwatch. Family Experience: I noticed many parents feeling overwhelmed. Adding thoughtful messages around the resort acknowledging and encouraging parents could make a big emotional difference. Activities: The MagiQuest (Master Magi) game feels outdated. For returning guests, adding a second level or progression system--and perhaps a prize incentive--would make it more exciting. Parking Fees: Charging $25 per night for parking feels excessive for hotel guests. This was disappointing and would make me reconsider returning. The bed : The bed, pillows, and mattress were so soft and fluffy that I couldn't sleep well through the night. Overall, we still had a great time, and I recognize the effort that has gone into improving the resort. With attention to these areas, the experience could become truly exceptional. read more

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Enjoying the waterpark when I get a text stating my room was ready, usually the check in isn't until 4pm, and I get a text at 11 saying its ready so I was super surprised, so I left my kids and wife and walked aaaaalllll the way to the end of the parking lot, unloaded all our bags and brought them up to the 8th floor. Upon nearing my room I get questioned by a staff member if I needed help. I say "no" and I open my door with my wristband and am met with a pile of sheets, a corner protector for the wall broken and leaning on the wall. The worker asks why I am going in and I tell them I got a text that the room was ready and there was some sort of supervisor or someone else there that apologized and said it was a mistake. I show them my text and here I am wet from the rain and with a ton of luggage like ..."okay" I asked if I could just leave all my bags right inside the door on the little bench and after some pleading was told that was okay. Upon checking out and trying to leave (raining with 3 kids who are overtired) my ticket says I owe 51$ and also scanned invalid at the exit gate. Hmmm, that's weird, because I was only there a day, so the new parking charge you DIDN'T tell me about while booking is only 25$, not 50. So I had to back out, and yes, there was someone behind me, turn around, drive allll the way back to the main entrance and park illegally while I ran in (still raining). I explain the situation to Gaby (who was very nice) and she takes my ticket and says "that's weird" and goes into the little side office and comes back out. "Here you go" she says and hands me back my ticket that has another smaller barcode or whatever on the back and she informs me to scan the front, then the back and that would get me out. "Okay" I say. So I run back to my illegally parked car, (still raining, kids restless) drive alllll the way back to the exit and pull in and scan, and scan the back and...INVALID whatever again. SO, and YES, there is a car behind me again, I back out and drive aaaaalllll the way back and park illegally once more and run in once again (still raining) and there is Gaby (still very nice). I tell her again, it still isn't working. She looks confused and looks at the ticket and says, "wait, what date is it" and says, "hold on " and disappears again. While she's gone i strike up a convo with a nice Russian man who asks "you cannot leave parking too?" We are both having the same issue. She returns with a new ticket with the double barcode thing on front and back and says this time it will work. So I run back to my car (still raining & kids in a manic meltdown) drive aaaaaallllll the way back to the exit gate and viola, it works fine. All told, trying to leave I probably wasted no less than 15 minutes. read more

Terrible check in experience. Daughter wrist band snapped bottom came off after check in and came up to counter and asked to assist and Lilly, was her name, said had to go back to end of line to get help with that. Wait in line after another 20 people to get that fixed? Are you kidding me? They called for manager and she helped at the desk but I asked why should I need to get beck in line? Manager said company policy. Too bad , will not ever come back after this type of service. You treat your customers like 2 nd class. Lilly needs to be fired! read more

Overbook regarding the "unreturned towels". I stood there and watched my wife drop them off and scan her bracelet. Awful Also. Why is it literally impossible to get an elevator in a reasonable amount of time? There are 4. Go here if you want to spend thousands to stand in line waiting for an elevator half of your time. read more

Great Wolf Lodge - Overcharge. Erroneous charges. - Resorts Near Me - Centralia, Washington

Went there solo - sooo I recommend Great Wolf Lodge but only if your dignity is already low enough that nothing can hurt you anymore. So here's how my trip started: I'm crossing the U.S. border, and the officer asks if I'm traveling alone. I tell him through clenched teeth,, "Well, my well let's just say girl girl Sabrina... decided to extend her trip with her mom." He looks at me. Pauses. Tilted his head like a mentally disabled disappointed Doberman pinscher. Then goes, "Yeahhhhhhhhh... well I ain't even gonna try dig into that today. Have fun, and good luck buddy." Which immediately told me two things: 1. He thinks my relations hip is on fire 2. He's probably right Anywayyyyyy I roll into Great Wolf Lodge. 4.5 hours by vehicle from Vancouver blood pressure 181/100. Perfectly normal. The place is absolutely INFESTED with children. Like someone shook a giant box of Fruit Roll-Ups and they all swarmed out. Let me be clear: I've partied with the best of them. Clubs, festivals, Vegas rooftops ... you name it. And let me tell you... There's ZERO difference between adults on drugs and kids on sugar. Dilated pupils, same sudden sprinting, same "I need to pee RIGHT NOW" energy. The only difference is adults are doing different types of sugar. Kids are on Skittles and slushies; adults are on tequila, Pablo , and the slow decay of their will to live. But honestly The kids were handling their substances better. There's really nothing worse than walking around as a 40 year-old at a waterpark solo, i basically radiated "Sir, who are you here with?" energy the entire time. Then I find out the two best tornado slides require more than one person in the tube. I tried EVERYTHING: * Negotiation * Pleading * bribery Nothing. Slide guards were stone cold. Luckily, I ended up meeting three 11-year-olds -- Eric, Kyle, and Stan with the same problem Great little dudes. They kept hitting me with that new school coded language like "bro's 67" which, thanks to my nieces , I actually understand. So I managed to blend in like a government experiment trying to pass for human. The slides? Incredible. The rooms? Shockingly solid. But the real magic? The bar. Only problem I quit drinking This bar is basically the Parent Tap-Out Lounge I sit down, order my steak frites which slapped, by the way and all around me are parents medicating themselves with cocktails, massaging their temples, and staring into the middle distance like soldiers who've seen things. Meanwhile, about 150 feet away, there's a screaming horde of children in some kind of wolves-on-meth concert auditorium. The bartender tells me there's also a 13-mile obstacle course in the building. THIRTEEN.!! ? He said he did it with his kid earlier and was "I f$&kin cooked!" Bro... that's a half marathon. Inside a hotel. So yeah - if you're bringing your family or if you're looking just to check off a whole bunch of boxes as a dad that works way too hard this is basically Wally world- you need to watch National Lampoon to get the reference Five stars. Great place. Next time I'm bringing Sabrina y'know, once she's done spiritually rebooting with her mom and remembers might still I exist. read more

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It's an awesome place. I had fun swimming and we go here all the time. But my main issue is the arcade. The games are overpriced and only high middle class people could afford playing a BUNCH of games. 20$ for 80 credits. Not bad right? Majority of the games are 9-12+ credits. Now that's a lot. If only the credits required to play are a lot cheaper like 3-5 credits. Pay 40$ and you won't be able to play many games or games that involve prizes. We got so very few and irrelevant prizes. If only it could improve. My daughter has spent 60$ on this arcade.Yet she's not happy enough and she has absolutely gotten . I could pay 20$ on some other arcade and my kids could have so much fun. The arcade is so miserable for some people. I just think that some certain things could be cheaper. read more

I'd love to rate this place higher but the prices for everything is just nuts . I'm here by the pool now Hundreds PER NIGHT for rooms The food prices are insane. $20 for fatburger double burger meals. $33 for a sad limited dinner buffet I can see why yesterday the dinner buffet has like 20 people in it and I saw people in the lobby hauling in stacks of pizzas and other WAY cheaper food Pool side cabanas are $400-800 PER DAY!! Again the prices of food is literally like airports. Please remember how expensive this place is when you come here Otherwise the room is fine and quiet The elevators are a bit slow but it was a busy weekend. It was nice seeing all shades of people enjoying the place and doing all the kids activities I'm happy kids around here have something to do but JFC is it expensive read more

Our experience at Wolf Lodge was extremely disappointing. When we arrived, there was hair in the bathtub, which was honestly disgusting and made the room feel unclean right away. My son also could not sleep in the bunk bed because there was a huge screw loose in the sheets area, and the bed did not look safe or sturdy at all. That was very concerning. On top of that, the neighbors were incredibly loud until 1:35 in the morning, so none of us could get proper sleep. The biggest issue was with the water park wristbands. I booked a room that sleeps 6 even though we are a family of 5 because my son wanted to invite a friend for his birthday. Staff repeatedly refused to give us the 6th wristband, and I had to go through 3 different employees before someone finally helped us. By then, it was already too late because we had already told my son's friend not to come. Unfortunately, this completely ruined my son's birthday experience. For the amount of money we spent, I expected a clean room, safe accommodations, and much better customer service. read more

Our family had a surprisingly good time here. There are so many things to do, and it was really cool to see how many planned activities they had in the main lobby for families to participate in. The water park was incredibly fun. We stayed for two nights and still didn't explore everything we could have and will definitely be returning for the next birthday. We had a Groupon for the junior suite and it was the perfect size for our family. The kids loved their little bunk suite inside our larger suite. Lots of food options, but pricing can be a little steep. If you purchase overnight parking, it allows going in and out of the lot to get food at nearby restaurants. read more

Location Engagement with staff We had our second visit to Wolf Lodge and our first time staying overnight. The facilities are fun and family-friendly, which is why we came back, but unfortunately, the staff experience significantly dampened our visit. At closing time, a staff member yelled at us to get off the water tower without checking if we could hear him. Between the rushing water and splashing buckets, we genuinely couldn't hear what he was saying until he got visibly upset and came closer to us.. As first-time hotel guests, we weren't familiar with the close times, and the communication could have been handled much more respectfully. We moved down the tower as soon as we learned it was closing and my oldest ask "why do we need to leave mom" and same guy said "It's closed." Just seemed off, since she addressed me. We also had an incident with a lifeguard who blew his whistle at me, shook his head, and walked away. I had no idea why so I approached him and he said, "No inner tube." We had entered with the inner tube and weren't told anything beforehand, so the abruptness felt unnecessary and confusing. One other note: parents seem to let their older kids around with little supervision so be careful with little ones. With a 6-year-old and a 3-year-old, it was a constant task to keep them safe from being knocked into. Granted I imagine this is the busiest season, however the space could really benefit from better crowd flow management and clearer communication from staff. We still made great memories, but the guest service aspect has room for improvement. They have great activities for kids, arcade, shows, cool scavenger hunts and interactive floors. I really love how it's like the "Las Vegas" for kids. They will definitely party and have fun while they are here. We hope our next visit has better staff experiences and communication! read more

Listen. I am aware that everything is overly expensive, so I wasn't surprised at the total amount like others were. The rooms were fine, but where this place really shines is as a safe, family fun center. There's so much to do (Water park! MagiQuest! Mining Co! Mirror maze! Arcade! Food! Activities!), and we leaned into doing as much as possible our first trip so we could gauge what we'd like to do more of the next time we went. I would caution around the accessibility of this place though; the elevators are dreadfully slow and the MagiQuest game is intended to be up and down on different floors constantly. I could not imagine needing a mobility aid and escorting my kiddos up and down and down and up. Overall, my kiddos had the best time, the staff was great, and it was a perfect family adventure weekend. We'll definitely be back. read more

Great Wolf Lodge - Playing Bingo in the lobby - Resorts Near Me - Centralia, Washington

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No. I do not accept the low reviews here. Know what you're getting into. This place is a carnival with a lodge roof. There is no return on your investment. There is shame and regret for parents, pushing and grumpy overweight baseball dads and soccer moms. It's country and crude. You hate this. The kids will love it. 2 days max. Way too much money. 5 stars. read more

Just a heads up when it comes to Great Wolf Lodge I had booked a good deal randomly a month or so ago for next week. Well now it doesn't work with Kobe's basketball schedule. I tried to change the reservation online before the holidays and it wouldn't let me and the website wasn't working. I remembered to call today and they told me it would be $100 to cancel. Even tho it's a week away. I want everyone to know this because I didn't realize and the dude was super sassy and condescending to me on the phone. I've changed hotel reservations pretty easily in the past... this wasn't 24 or 48 hours. This was a week away Just buyer beware I guess!! I tried to change to another random weekday in January and we told me it would be an over $200 difference. Crazy. So anyways- I'm out $100 bucks and was a member with them but probably will cancel after the shitty interaction. I missed the $100 dollar cancelation thing in the email I guess. So make sure you're paying attention! read more

Was it expensive.......yes Was it chaotic......yes Lots of chlorine? Of course! Went here for my nephews 5th birthday. Kids had a blast and that's all the matters. The staff was wonderful, kinda and accommodating. Downside, a couple of over stimulated parents. read more

Great Wolf Lodge - Resorts Near Me - Centralia, Washington

Our recent stay at Great Wolf Lodge was deeply disappointing and not at all worth the price or hype. Let me be clear before you go any further in this review, I fully intended to spend money here, however, with the amount of money spent by myself and I'm assuming every other person that put money into this place, I would have hoped the service, amenities and overall experience would have been better. Let me start by saying, check-in was a chaotic mess that took over an hour, and during that time we weren't even told we couldn't use any of the resort credits--even though we were allowed in the water park. To make things worse, those same credits became inaccessible again once we checked out, which made no sense. If you pay for a package, you should be able to use it the full time of your trip. At night, the road noise was constant and disruptive, making sleep difficult. The parking situation was another nightmare; there weren't nearly enough spaces, yet you have to pay $20 to park a day, even with staying at the hotel. You don't even have to pay for parking at a hotel in Vegas, yet you do at a resort you pay thousands of dollars at for one night. To me that's unacceptable. Once inside, we found that seating was scarce everywhere--whether you were trying to eat, watch your kids, or rest for a moment. The resort was overcrowded with guests and day-pass visitors, which only added to the feeling of chaos. The arcade was a complete joke, filled with broken or pointless games, the ticket system made no sense, you barely got any tickets a game but yet they charge extremely high for the games, and Geneva, the staff member in the prize area, was extremely rude. She actually yelled at my child, clearly overwhelmed and taking it out on guests. The pull-out bed in our room collapsed on my foot, which was both painful and completely avoidable with better maintenance. Now I will be having to go to the Urgent Care once we leave to have it looked at. Worst part is when staff was contacted about it, they did not care. Even worse, there were used feminine hygiene products on the hallway floor that sat there for days untouched, yet somehow they managed to have someone constantly wiping down the elevators, which by the way took forever to arrive every single time. Starbucks inside the resort was no better--long waits and consistently bad drinks made even a simple coffee run frustrating. Overall, the staff were unfriendly and unhelpful, and it felt like customer service was the last thing on anyone's mind. This was not the magical family getaway we hoped for, and I would not recommend Great Wolf Lodge to anyone. Take your hard earned money, your children, and your time and go elsewhere. read more

0 stars and not returning to this park in the future. They double charged us for parking and refused to remove the double charge without having to spend a ton of my time dealing with the ACE parking company. We had day passes and paid for parking as we left the lot each day. Then they charged $25 for overnight parking even though we didn't stay overnight. After 3 attempts with customer service they would not refund the $25 and sent me down another path to get refunded from ACE. Horrible customer service! read more

I'm hoping to add photos since those will speak for themselves, but wow..... they have surpassed my absolute lowest expectations. Check-in was suppose to be at 4 (we arrived at 3 and started the process) we didn't get a room until after 5. Their excuse/reply was "Howls, there was an emergency situation at the desk, we do apologize for the issues this has caused." when I asked why I was told our room would be ready in 10mins and it had been over an hour.... Mind you I was in the lobby the entire time. There was never an emergency of any kind! Traveling with a medically complicated child and needing to do specific treatments on time and then having a huge delay is unacceptable. But it gets better. Finally get to the room and it's filthy. I have photos.... Whatever I brought Lysol and scrubbing wipes. Then we get a little pool time, have dinner, head to the arcade since every thing was delayed and a machine freezes on them while owing over 600 tickets. Great, I reach out to them on their " concierge" text line and no apology, no I'm sorry just "our attendants are gone for the evening. Take a photo, we can't help you right now" basically. There was a little more context and excuses. ok, great let's grab some waters from the vending machine and try again tomorrow - NOPE. They no longer have vending, everything is closed, and you can't purchase water bottles anywhere after 11pm. Just a word to the weary, when you see a great deal on a room hear - RUN!!! It's not worth the aggregation or complete lack of any customer service, any service really. I think a motel 6 would be better than this place. This has been a family tradition since I was a child and bring my own children I thought was going to continue that...... but no, never again. I'm so done with this place. Not to mention we had 5 arcade cards all of which had 10,000 or more points on them and during Covid their systems updated and erased years of arcade savings. that should have been the last strong but I kept allowing more disappointments. We won't be coming back. read more

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We just took my 18 month old for the first time and upon arrival I was pleasantly surprised. The room was nice, there were a ton of amenities (including Starbucks), and the staff was accommodating. It was a blast playing in the splash pad area and toddler pools. My son had a great time. Currently, I'm five months pregnant, which might have led to why I got so ill due to being immune compromised. But we knew the lodge would be swimming with germs everywhere and mindfully used soap and hot water after being at the park before eating anything. And pumping up on vitamin c before and during arrival. But sadly that didn't save us. I became so ill that I ended up in the emergency room having to get IV bags. I had a G.I. infection that is potentially Nora virus. My son has had diarrhea since we left and so has my mom who visited with us. We left four days ago and I am finally feeling human again. After posting about it on social media, I had more than 20 friends and followers comment back that they left great Wolf Lodge with Covid, bedbugs, pink eye, and other sicknesses! Also my emergency room doctor said that it was known for that place having tons of bacteria in the water, causing illness. I wanted to love the experience and come back, but we just can't risk the health hazard! read more

This place is simply amazing. The water park area has something for all ages and skill levels. There are life jackets for those that want or need them and those along with towels are free to use. They have a variety of food options right in the water park area, and the prices are actually very reasonable. Not your typical up charged food stands. The hotel rooms are extremely clean and spacious. The bathrooms seem to be a bit small, but you are coming there for a plush bathroom right? The mattresses were terrible. But that is not a deal breaker for me. There are a ton of extra activities to do there, from magic quest to the gift shops and arcade to name just a few. This was our first time going and I assure you it will not be the last. I feel for the first time it gave us a chance to see what we liked and disliked. We plan of going back on a day pass here soon once the kids get out of school and maybe another overnight later this year. It's literally fun for the entire family and you will be making some great memories with your loved ones. Check out Groupon for some great deals, wish I did! Could have saved a lot on the room alone. Also sign up for their club membership (free) and accumulate points toward future trips. You will not be disappointed ! read more

Great Wolf Lodge - Lobby - Resorts Near Me - Centralia, Washington

Customer service is great. Food/drink is as expected, and the water park is a blast! Only thing is the prices/fees/extra fees oh and the taxes. Besides changing it and adding more cost at least twice a year it's a fun place to stay. Eventually they will charge you a fee for the bracelet lol read more

So Great Wolf Lodge is a very fun time, but man they charge you for it. Everything has extra taxes and fees. Whatever price you're paying for the room there will be a $40 resort fee added per day, as well as sales tax. Wand topper is an upgrade, their kid games when you break down the "paw points" are like five dollars a game, the virtual reality game was nine dollars! Whatever you start with for the base price, triple it, and that's probably what you'll end up paying. The upside is it's very cute and original and the kids love the indoor waterpark. They make it very convenient for you to eat right by the pool with their restaurant. The renovations are nice. The rooms look good. Magiquest is very fun and the kids loved it. Sarah at hungry like a wolf was extremely sweet and helpful. Oliver the Raccoon was so cute and gave the girls big hugs and high-fives. The food wasn't great. The Hotdog on a Stick corndogs were so icky my kids wouldn't eat them, and it's really hard to mess up a corn dog. The Fireside Grill has adorable decor with tents and lights, but the food wasn't very good at all. And very expensive. The nachos were made with Velveeta! At the end of the meal, he didn't mention that gratuity was included and so I almost added another $40 on top of a $35 tip. Overall, my kids enjoyed it, and we would do it again, but be prepared for it to be EXPENSIVE and go off campus for meals! read more

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