The check-in experience was rough. You have to leave your car and go inside to get a parking pass, which puts you in a tough spot with kids. Do you leave them in the car? Bring them inside? And if you bring them inside, do you also haul your bags up to the room first, then walk everyone back down to the car? If you were a single parent with multiple kids, this would be a nightmare. On top of that, the lines were extremely long, and the self check-in software doesn't make it easy to buy multiple parking passes or extra waterpark passes. For those, you need a staff member to come help you. We were lucky to get Benny. Honestly, I would hire him at my agency in a heartbeat. His customer service was incredible, and he was an excellent problem solver. The hotel is lucky to have him. The room itself was beautiful and clean. No complaints there at all. The kids loved it, and so did I. The arcade, on the other hand, was wildly overpriced. A bouncy ball that costs $5 in the gift shop made zero sense to charge what they did. They also don't offer room service for food, which felt like a miss. One thing I noticed was how on edge the staff seemed. When I asked a few of them about it, they consistently said it was because they were being watched on camera. That's never a good sign for any organization. It took away from the customer service experience and made interactions feel less personable and way more corporate. The nighttime dance party was a blast for the kids. They had so much fun. My one concern as a parent was how close it was to the hotel's front doors. Someone could feasibly walk in, grab a kid, and walk right back out. A kid could also wander out on their own. If you're paying attention as a parent, it's not really an issue, but it's worth noting. Still, highly recommended. The waterpark was an absolute blast. There were plenty of lifeguards, and the staff did a great job keeping the kids safe. It was overcrowded though, with long lines for the waterslides, but that's pretty standard for any waterpark. The best part was that they let me ride the tube slides with my four-year-old and set us up in a really safe way. That created core memories for both of us. Highly recommended. Overall, this was an amazing staycation! read more

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Our staycation getaway spot! The kids always ask to come here for spring break and Groupon usually has a good deal around that time. We get a hotel stay and 6 waterpark tickets for two days. The day we check in and the next day. The kids spend hours here, lots to do for them. The lazy river, kids area, pool area and water slides for older kids and adults. When they get bored with that they hang out in the arcade. They also have a fun magiquest option where you go around the hotel with a wand. Be prepared to spend lots of money here. They do have free swim diapers for babies though! The food is typical fast food, not that great but only option in the waterpark. Expensive but it hits the spot when the kids get hungry. Feel free to pack your own snacks and drinks if you are prepared. We usually just find some seats and set our stuff there, nothing has been stolen yet but they do have lockers available. They provide towels if you are staying at the hotel too. Hotel beds are not comfortable so you won't get much rest but after swimming all day you will be exhausted enough to be grateful for any bed. They do have a bar and other food outside of the waterpark area. read more

Great Wolf Lodge - Water Parks Near Me - Bloomington, Minnesota

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We had a fantastic time at GWL. (Due to the weather, our original plans of going to Cancun changed.) Our daughters (8 and 10) took full advantage of all of the activities. We purchased the Wolf Pack. They loved MagiQuest! I didn't really understand it but they completed the game and loved it. One night we ordered pizza and it did not disappoint. We appreciated the warmer temperature in the pools:) Kiosks, charging to the room and having our bracelet to scan for purchases and to open our room was nice. A few things that were a little disappointing... 1. The water area had several slides closed for the majority of the time. (otter slides) I know the surf attraction was closed too but that didn't affect us because that is something we would not have done anyway. 2. Your life guards were 100% SPECTACULAR and super attentive; the same goes for the staff who swept and mopped common areas. With that said, I was disappointed that the food area by the pizza place and the pool area didn't seem to have many (or any) staff cleaning or wiping things down. I brought my own wipes to clean the tables when we were on the second level eating dinner. With all the kids present, it shocked me that GWL would slack in that department. 3. And really... why is Dunkin only open until noon?! Y'all would make bank if you stayed open later. We are with our children who are on the GO. We want caffeine:) 4. We thought it was a little strange that our room was never cleaned. We were there for three nights. I had to find someone in the hall to get our recycling and garbage cans emptied. 5. A gym and hot tub would be nice. 6. The kiosks in pool area didn't show tap beer so we had to track a worker down from the back to ask him if that was an option. He said it's on the screen and we told him it wasn't. He came out from behind the counter and he couldn't find it either. He was as confused as we were. 7. $20 a night to park. That's a bit much... Staff was great! Lovie and Oscar were super helpful. read more

We just spent the night here for my son's 11th birthday, and they had a blast! The room rental also includes passes to the waterpark the day of and the next day, and you can arrive before check-in and stay past check-out and play in the waterpark without any extra charge. Staff were really friendly, and the atmosphere is super fun. Their big body surfing area was under renovation during our stay, so the kids were a bit bummed, but there's plenty of other things to do in the waterpark. Drinks are quite expensive, but that is to be expected with giant places like this, so we brought our own snacks from home, and ordered some pizza from a local place to save a little money. read more

Great Wolf Lodge - Room for six - Water Parks Near Me - Bloomington, Minnesota

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Pretty much everything could be improved. Check in was a joke I tried to use self check in... FYI you need the original payment method you used to pay online, I did and even checked my reservation to confirm and I was so I had to get back in line for the desk and most had been waiting 30 min to an hr. The sink outside the bathroom was disgusting and kept developing a black ring and same with the shower. And blood on one of the pillows The TV NEVER worked and kept freezing One bed was super comfortable while the other was hard as a rock! The food was worse than fast food (the restaurant in the water park area) There is far from enough parking and it's virtually impossible to win anything in the game room and the insane prices for it is ridiculous. We didn't use the waterpark because there was no way at actually finding seating. The GOOD the refrigerator and microwave worked but that's about it. read more

Super fun! Got to check this place out on President's Day with my friend! It was a really fun waterpark inside- the lazy river is so nice and relaxing. I also loved the arcade, and food as well! Everything is nice and contained, making it easy to have a relaxing day in here. Angelita was amazing, and helped us feel welcome. My friends knew her, and she welcomed us in, helping us have a great experience at Great Wolf Lodge. Overall, I definitely recommend this spot for a staycation or fun weekend trip! read more

Great Wolf Lodge - Mojito and snow land special - Water Parks Near Me - Bloomington, Minnesota

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After hearing numerous bad things about this place, we decided to give it a try anyway! There was a decent price deal going on during the time of our stay. With that being said, the prices normally are pretty steep! There is also a parking fee along with a $100 incidental(which is refunded when you check out) Initial thoughts: The decor was cozy! And we went during Halloween, so there was extra fun decor up! The space seemed clean. The staff we encountered were friendly. There are also free activities throughout the day! We checked in at 11am and left our luggage in the car. We went into the pool area and swam until 7:30pm(close is 8pm) The hotel stay comes with access to the pool right away at 10am. The pool area seemed to be clean. I saw multiple people cleaning around the pool area and bathrooms. The life guards here are young, however, I watched them all day and they seemed the best very attentive and polite. Check in did take FOREVER! They need to come up with a better system! Our room was clean, spacious and our boys loved the bunk beds! Things that could be improved: This place is a cash grab. They charge for parking, locker use, and of course things like the arcade, rock climbing wall, magic quest etc.... We did not spend any extra money except for the parking and 3 pretzels/cheese (these were $9 a piece!) There was plenty to keep the boys entertained without spending even more. (We have a 9 year old and 5 year old) My advice: *Keep your swimming gear in a separate bag and then go change. Come early if you can to maximize your time at the pool. *Pack a bag of snacks to bring to the pool. This will keep you from spending money on very overpriced items! A burger and fries "deal" was almost $20! They do have free cups of water by the towel station. *Order pizza to the hotel! It's way cheaper!! We order papa johns but I know dominos also delivers! Also, don't be that person. Go down to the lobby to get your pizza, don't make them walk up to your room. *Dont spend extra for the paws pass. Most of it your kids don't care about anyway. *Pack breakfast items. There is no continental breakfast. *Go to the free activities! This place was actually a lot of fun! I would come back if I saw them running a sale again. read more

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This was my first experience with this resort and I have mixed feelings about it. The pool area is great for the kids. Plenty of lifeguards made it feel safe for the kids. Plenty of activities for the kids. I loved the passes that give kids access to rock climbing and rope course. They have scavenger hunts, various entertainment activities for kids and plenty of food options. Entertainment wise was spot on. They really have it nailed when it comes to that. Now for the bad. The staff doesn't really know anything aside from what their specific job is at that moment. I received a lot of answers like " that's not my area so I don't know". Basic questions like where do we pick up complimentary goggles had us on our own scavenger hunt. Gift shop said go to the pool and pool said go to gift shop. This happened multiple times throughout our stay. The rooms are outdated as well and could use some updating as well. It reminds me of a room from the 90's. Overall I would say it was a good stay but not perfect. read more

We have stayed here before for an in town vacation but we just purchased day passes for MEA. Kids loved the slides and wave pool and it was packed. Tip, arrive early and grab seats right away or you wont have them. read more

Great Wolf Lodge - Water Parks Near Me - Bloomington, Minnesota

Took my nieces to the great wolf lodge as their "experience" Christmas present and it was definitely a hit! Unfortunately it landed on a pretty cold weekend and a lot of my other nieces and nephews weren't able to make it from out of town but the staff was incredible and kindly provided a refund since we weren't able to reschedule the booked day. Regardless we had an incredible time!! We've been to the great wolf lodge in Wisconsin dells and it is significantly smaller at the Bloomington location but it still has a wave pool, lots of tube slides as well as body slides, a lazy River, a water basketball area, and rope stepping stone thingy for little kids. The package we had actually let my nieces do the water park, climbing wall/ropes course, and bowling so we did the ropes course and played two rounds of bowling!! It was totally worth it and so much fun! They were a bit short staffed the weekend we went so many of the body slides and rock wall were closed but we had a great time regardless. Appreciate all of the staff for being patient while being understaffed and keeping us all safe! read more

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My family got day passes at the Bloomington, MN location last month. Anyone who has been there knows it is not a cheap activity. It was a splurge. It was unfortunate that the surf simulator was closed for the entire day, with no communication about it. But the REAL problem with our visit was they tried to steal $333 for no reason at all. Upon arrival they insist that they put a $50 hold on a card to cover the cost of parking (which is $20). We were told that we would get a refund of the $30. But when I checked my bank account, there was a charge for $355!!! (This was separate than all the charges for tickets, food etc.) I proceeded to keep an eye on it for a few days because sometimes those pending charges can resolve themselves. But unfortunately, I had to spend AN HOUR on the phone and then back and forth with emails as well until they finally refunded my money. NOT ONE SINGLE EMPLOYEE OR ANY RECEIPT COULD EXPLAIN WHAT THE EXTRA CHARGE WAS SUPPOSED TO HAVE BEEN FOR. I seriously wonder if this is a scam that they do and see how often they get away with it! CHECK YOUR BANK TRANSACTIONS CAREFULLY!! read more

Great Wolf Lodge - Water Parks Near Me - Bloomington, Minnesota

I am local to the area but I have went twice overnight now! Overall a great experience for my son and nieces! The pool is always an amazing time! The aracde is so much fun and kept clean! Along with the hotel, it is easy to navigate and upkept well! The lobby usually host events for kids and it is such a fun staycation for my family! read more

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Everyone was really nice while we were there! Front desk people were terrific. We got a day pass; no overnight. The price was good for one day and there was a lot of fun things included in our package such as bowling (which was broken today) rock climbing, and a ropes course. We've also been to the Great Wolf in the Dells and this one is significantly smaller than that. It was also packed which definitely impacts how enjoyable things like the lazy river are. My one (big) concern is that I found a kiddo who was apparently choking on water. He'd gone unnoticed for a while by staff and when I finally flagged someone down the guard did not know what to do. He called over another person who also didn't know what to do and they both blew their whistles while I pounded on the kids back. When a guy in the orange shirt (manager?) finally came over he finally helped the kid out. It was just concerning that as a guest they were looking to me to figure out how to get this kid to stop choking. read more

Great Wolf Lodge - Lazy river. Not so "lazy" when it's packed like it was today but still fun. - Water Parks Near Me - Bloomington, Minnesota

First off, I'm from Hawai'i and we have some fancy hotels. I visited Minneapolis with cousins and their kids, and this place blew our minds. Never mind the negative reviews here, they seem either entitled and/or never stayed at a resort before. Service was top-notch. We bought the birthday package (two of them) and Wolf Pass (three of them). Kids enjoyed the birthday cake, ice cream, birthday utensils and decor! The ice cream and pizza that came with it was wonderful too. Also, the Wolf Pass gets them access to the ropes course, pool, watermark and MagiQuest with wands. I see people complaining that it's not 24 hours, but hey--workers need a break from screaming kids and the hotel needs quiet hours (which is a reasonable 11 PM to 7 AM time). Breakfast, although not free, is delicious and better than what I normally receive at a Westin or Sheraton. Checkout is fully automatic, which makes things even easier when you're traveling with a pack. Parking is $15 a day, which is waaaay cheaper than most resorts. Rooms are really clean, modern, and the complimentary soap and shampoo let me pack a bit lighter. Housekeeping isn't daily, but provided if you request. Do your research and you won't be in for any "surprises." Will be back again as long as my family has little kids. read more

Great Wolf Lodge - Breakfast! - Water Parks Near Me - Bloomington, Minnesota

It was fine. The hotel is appearing to show its decline but the cost does not reflect this. Rooms are expensive for what you get and the parking cost has gone up and is not included in your stay price. Examples vomit on the side walk of entrance- stayed there until morning the next day, room facet started shaking and sink started filling up with water and black particles- took almost an hour to drain, details of cleanliness was okay but not great, duck tap holding the carpet in place in the hallway and carpet looking way over due for replacement, poor food options and lack of flavor, housekeeping refusing to setup the bedding for the pull out couch and just leaves you a bag of linens to do it yourself, surfing pool extraction closed, minimal floating tube available so have to wait and wait to access one available. read more

Everything. You could improve everything. When we checked in, it took forever. Finally get to the room and it's disgusting. They didn't clean it before checking us in. Garbage and crumbs every where, the beds were unmade and a wet towel on the couch. Food in the fridge and gum under the bunk bed. The lack of cleanliness was enough for me to never go back. The prices are atrocious for what you get. Spent more time at the front desk complaining than enjoying my stay. read more

Great Wolf Lodge - Garbage left behind by the last guests - Water Parks Near Me - Bloomington, Minnesota

I can't believe this business only has two and a half stars! This is my second visit here and I am amazed at all the stuff there is to do for the family and just the kids. Coloring, storytime, you name it they may have it. I visited in October of 2024 and only had a day pass. My visit then was good and I was impressed. This time I'm here staying on the property for 4 days but due to travel delays we are only enjoying three days so far it has been A-MAZE-ING! From check-in to...the activities to...the room. Its close to Mall of America which is an added bonus. The food is ok not bad but just ok and is a tad bit pricey. If you are ever in Bloomigton, MN and want to do something with the kids Great Wolf Lodge is a fun way to go! Our room is clean its a bit smaller than I expected BUT clean. The room.comes with a fridge and microwave....YAY! I added a package that came with all these additional goodies, like a souvenir cup, wands to play activities during our stay, towels and unlimited rock climbing, bowling, rope adventure and $100 food credit (not enough but it will do). read more

The staff were welcoming & friendly (as always). The water park was all in one area. Features included a wave pool, a lazy river, a small kids area, several big slides (5 body, 2 tube, and one raft slide for up to four people), and a bodyboard ride called the flow rider which I have never encountered before. There was an arcade with plenty of games and things to do. There was a miniature bowling alley. There was a Dunkin Donuts. There was also two features I had never encountered before a rock climbing wall and a rope course. The resort featured free WiFi. There was a breakfast package you can purchase for every morning you stay. It's worth it; however, I believe the breakfast buffet that comes with the package was better at the Mason, Ohio, Great Wolf Lodge. Our room was plenty big enough for the four of us (2 adults and 2 kids under 7). Our beds were comfy. We had the 2 were beds family suite. We did miss the patio/balcony that was offered at the Mason, Ohio, Great Wolf Lodge. Overall I would say this resort is great if you have older children. Like children 7 and above. There is much more to do for them. DO get the souvenir tumbler as soon as you arrive. You pay $15 for it but it's refillable for your whole stay; which saves a to. Of money on sodas. Personally I felt like this Great Wolf Lodge was a hotel with wolf themes and a water park attached. If you are looking for a more of a rustic lodge Great Wolf lodge I would try one of the other locations. Also this lodge is the first to charge parking at a rate of $15.00 a day. My rating for this location:BEST I would rank my favorite Great Wolf Lodges in this order from favorite to least left to right (Mason/Cincinnati, Ohio, Bloomington, Minnesota, Kansas City, Kansas, and Wisconsin Dells, Wisconsin). read more

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This Lodge can be very fun for the entire family but it needs to be a well-budgeted and plant event. Especially during the holidays the hotel prices are spendy in the additional water park passes. The water park has a couple unique features for all ages including the lazy river. They also have a small arcade area. The hotel is set up as it states it's more of a lodge and is family-friendly comfortable read more

Title: Disappointing Experience at Great Wolf Lodge Bloomington, MN My recent stay at the Great Wolf Lodge in Bloomington, MN, was extremely disappointing. From the moment we arrived, it was clear that this resort did not live up to its reputation. First and foremost, the check-in process was a mess. We were checked in incorrectly and given the wrong wristbands, which caused confusion and delays throughout our stay. This initial error set the tone for our entire visit. The cleanliness of the rooms was subpar. The bathroom had mold in the shower area, and there were strands of hair on the floor. The overall condition of the room was not as advertised, with a musty smell permeating the space. We purchased the deluxe room, expecting a premium experience, but were instead given a room with a dangerous view directly out to the parking lot. This was far from the relaxing and safe environment we had hoped for. Additionally, the room fridge did not work, which was a significant inconvenience for storing our food and drinks. The amenities, which are supposed to be the highlight of the stay, were equally disappointing. The water park was overcrowded, and the water in the pools did not seem clean. The attractions had long lines and insufficient staffing. Additionally, several attractions were frequently down or not working at all. The logistical issues didn't stop there. The lines for the elevators were unbearably long, and parking was a nightmare. We spent a significant amount of time just trying to find a spot, which added to our frustration. To make matters worse, our room keys stopped working the first night, causing further inconvenience. Also most of the lockers did not work and the ones that did were over priced. The food options were limited and overpriced. We encountered unfriendly staff at the on-site restaurants, and the quality of the food was far below expectations. Additionally, the wait times for meals were excessively long, even during off-peak hours. Customer service was another major letdown. When we brought up our concerns with the front desk, we were met with indifference and a lack of willingness to resolve our issues. It seemed as though the staff were not properly trained to handle guest complaints. Overall, our experience at Great Wolf Lodge Bloomington, MN, was far from what we anticipated. For the high price we paid, we expected a much higher level of service and quality. I would not recommend this resort to others and will be taking my business elsewhere in the future. read more

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Great place love their pools love their Indoor Water park staff was friendly $100 deposit parents didn't like that bunk beds okay to sleep on wouldn't say they're the best things kind of wish we had a second bed in that room instead of a bunk bed it did not help me sleep 26 bucks on a candy Lantern it was okay but they didn't take real money not the greatest thing you had to buy a card just to buy something from the gift shop overall great place but maybe don't make a candy Lantern that barely hold anything for 26 bucks also stop taking charge off of two bucks every time I put in money if you put in the five it can only gives you three if you put in a 10 well you just lost two bucks off of your 10 so overall if you were to make so the money system wasn't kind of dumb and maybe lower the price of your candy Lantern and all your other candy buckets I would definitely come again read more

DISGUSTING! The room we got was nothing like the pictures online, which I assume were taken before the place even opened. The carpet was worn and had ridges all over in the room. The blinds were broken, the blanket on the bunkeds didn't even look safe to touch let alone use for sleeping, and there was a vent clip air freshener hanging from a ceiling vent. The bathroom looked like it had a quick wipe down and there was garbage under the sofa. Absolutely not will be come back! read more

Absolutely TERRIBLE customer service never have met a place slower at their job, allows customers to cut lines and one employee working while there a 30 person line and only takes card, have a fun trip to hell if you want to stay here! read more

First time I went to the Great Wolf lodge was in winter of 2023 for Christmas. My family and I had so much fun with all the attractions to do at the Great Wolf Lodge we decided to come again. I will say though it cost a pretty penny to stay here especially if you have a big family. We didn't buy any of the passes this year because my daughter is 13 and thinks she to cool for the 9:00 pm dance party's definitely come if you can afford it read more

Grand kids love this resort Swimming Games Food It's a bit expensive for everything but if you go on Groupon you might find a deal for admission or hotel but we would only go here on birthdays or special occasion because it is a bit out of our regular budget. But worth it at least once your kids will love it. read more

I would have given them 3 stars only because I've been to other parks that just seem better from the park side. I did have to leave the pool area quickly because it was over 90 degrees, by their post, and the humidity was staggering. We did have a major issue on check into our room. Cleanliness. There was long hair on the shower walls. And there were blood drops on one of the beds. All this would have given them a 1 star over this. After spending 50 years in retail I think I understand customer service and the two men working were EXCELLENT. One immediately got on the radio to housekeeping while the other gentleman was in the system getting us another room immediately. As he was typing he says, I can really understand how angry you would be right now. This youngman would have worked for me in a heart beat. I am sorry I didn't remember their names. They are the Stars of the place. read more

Great Wolf Lodge - Starting a great night with the Wolf. - Water Parks Near Me - Bloomington, Minnesota

Awful, finally got checked in at 5, got situated went to the pool & slide area & got kicked out by 8.... No towels either.. would not recommend to anyone especially for the cost... one star at best, high priced & no actual value.. terrible... read more

Great place for kiddos The staff here at the front desk (at least the girl who appeared to be manager) was extremely unfriendly. But the staff at the creamery in there were super cool! There is so much to do in this place, there's a lot of staff. I just think it'd be better to have friendly staff right when you check in! You have to pay extra for parking, like 12$ a night. The cost of arcade tickets is pretty high, each game is around 10 points and I bought a package for 50$ that was like 200 points or something like that. Skiz be prepared to spend money. Also bought some candy at their candy store which was spendy. An ice cream float was 8$. It's a good thing that the cost of the room is reasonable, we paid like 125 a night and that included the water park. Water park was fun, cool boogie boarding thing there and multiple slides. I'm 40 YO and I went there with my mom who's in her mid 60s and we both did all the slides and stuff. So it's not only kids there ;)... kids at heart will still have a nice time. Clean rooms, clean interior and had a lot of cool stuff for young ones to be included in. Would be perfect for kiddos! read more

Not worth the price. $15 for parking. $18 for breakfast per person No coffee in the morning. $15 for a locker It's better to go to a smaller waterpark hotel. Way more budget-friendly and family-oriented. This is strictly a money-making tourist business, in my opinion. Waterpark doesn't open until 10am and check out is at 11am...will have to drag things back and forth from the parking lot to waterpark to change unless you want to spend another $15 for a locker. read more

Room took maybe 2 hours past the time that they said we could get in for early checkin. Got the cabana while we waited, then finally got the room, went into the water then around 3:30 pm we went up to the room and our keys didn't work anymore! Went back downstairs and it took maybe 30 mins until we were helped. Food were 2/10 at best. read more

You need to leave at your given time even if there are no other people swimming. Very strict with this. You can't bring your own snacks you need to buy their food which is expensive!! Kids loved it and we would go back. read more

first, completely ridiculous they charge 20 for parking, in addition to the water park tickets! which were $40 a piece for a day pass. That was typical. Adults that were not swimming, but supervising their swimming kids, had to also pay $40/piece just to sit there. Completely unreasonable. Will not go back read more

We had so much fun here!!! We took my almost 2 year old nephew and his twin 6 week old siblings. This was our first time here, and it is very kids friendly!! All the employees were SUUUPER nice, went out of their way to help!! My nephew was really upset that I had to keep him down in the lobby so his mom and grandma could finish packing and he was crying and saying he wanted his mama (I almost started crying) 2 employees came over and asked him and I if they could help in any way (not judgmental at all!!) and then a woman came over that works there and showed him this bubble gun and that instantly made him happy, and he was doing bubbles in the lobby and I said thank you so much!!! Thank you for letting us use it!! And she said he can keep it! Thank you so much!!!!! read more

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Fire ari at the rock climbing wall... This hard headed ahole was " assisting" my 6 year old cousin, well he was trying to figure out where to put his hands and foot now that's not the bad part while he was trying to ari kicked him off we also used our wolf passes for it so that was a waste!! If ari is ever there don't go she's black and has red and black hair place is good tho (video is of her yelling at a different kid because the kid got stuck) read more

Do not waste your time making a reservation. We made one and then after the fact, on our reservation confirmation email, told that slides at the park were planned to be shut down during the dates of our stay. And of course, they have cancelation fee. This is information that should be presented prior to booking, not after. Good luck trying to talk to anyone about it. Just sit on hold and then get zero actual customer service. Don't waste your money. read more

My friend almost drowned and the life guards took 15 minutes to come to help him. the general manager won't call him back.

Vending machine stole my money.. twice. Ice machine didnt work. every remote had low batteries. blankets are paper thin, "napkins" as my boyfriend called them, and there is a FOUL smell coming from the bathroom sink. we let the desk know about the smell and they did nothing. asked for more blankets and they brought us more "napkins". for the price we paid im honestly sick over how terrible it was here. read more

Great Wolf Lodge has sky rocketed in price while lacking educated lifeguards WHO PROMOTE SAFTEY, hiring teenagers who sit at the largest waterslide and DO NOT HELP THE LITTLES. This teenager imparticular ignored our attempts at questions, my daughter attempted to go down sitting up and was almost severely injured. She hit her head at the top, then the lifeguard verbally YELLED "LAY DOWN." We originally went to the top for the family 4-6 tube however it was broken and NOT LABELED IN THE AREA WE ENTERED. My 7 year old was scared to go down the stairs and was forced to go on the other (only option up there) I followed my daughter on this and it scared the death out of me, I felt so horrible for the events that led up to this ......she no longer will ride any covered slide and is scared of most slides all together. After reporting this to Jen Manager in the Waterpark, we were promised a free night with the highest paw package available due to the saftefy concerns , lack of notification before 14 flight of syair entry family slide was closed ,the lack of professionalism on the lifeguards part, and the trauma my daughter experienced. This package was to be mailed to our address, well it has never been received, upon unsuccessful follow up with bloomington GWL, I attempted corporate in Chicago who also deferred me back to GWL Bloomington, again contacted no response. My complaint and my main concern is safety of children. How horrible of this corporation to not respond! My complaint will be escalated to BBB and MN Attorney General! Our weekend totalled 1445.00$ at Great Wolf Lodge and my daughter is now petrified of water slides, is this the Howling experience she will remember forever!? Unfortunately, yes! VERY UNSATISFIED MOM read more

We had a great stay for one night. Check in was smooth and quick . The room was clean and comfortable. And the service was great too. My group had 3 kids and 3 adults. The kids had a great time in the water park. The adults were entertained too. The slide options are limited so the age range it appeals to is probably about 5-10. I was impressed with the lifeguard situation. No one seemed to be slacking. And the bathrooms were surprising clean....pool bathrooms I usually find quite gross. Entertainment for the kids was good. The kids in my group didn't participate in the dance party. But I love that they have entertainment. We did enjoy the pizza from the 2nd floor restaurant. But what I especially liked was the communication via text that someone actually responded to. It was really helpful to get direct questions answered (ie, if we check in early, will our room be ready? or Can we get an extra pillow?) read more

Stolen Item : I left an expensive linen shirt in our room and despite contacting the hotel hours after checkout, and returning in-person to claim the item, it was never returned. I can only assume it was stolen, but the hotel has not returned my phone calls. Room was also filthy dirty and bed was tiny. read more