I have been going to ace hardware for decades. one of the last independent businesses and have always been treated fairly.
last week I was reviewing the monthly mailer and I saw where they had 40 lbs of birdseed for $16.47. quite the deal, since I spend Hundreds of dollars on birdseed over the summer.
I stopped by and could not find any on sale for that price. asked an employee , he checked his phone and told me there's wasn't any and that the center aisle were the only ones. 20 lb bags for $16.29.
I bought two, then went home and found the mailer at home this week, showing the 40lb bag on sale for $16.47.
since today was the last day of the sale, I took the mailer into the store.
the employee that told me last week, that there was no sale, now tells me, they do have that product on sale, but they were out of them. no Problem I said, I'll take a rain check. he informed me me they don't take rain checks and that they got another shipment in after I had inquired about the sale, but they sell out fast.
Now, I'm at the last day of the sale, and I can't get the product and the employee, apparently from his callus attitude, could care less.
I will Never darken their doorway again, and urge anyone who reads this to go elsewhere and find another establishment that cares for their custome. read more