OMG! James and Luke and their team were absolutely fantastic in every possible way. Could not have…read moreasked for a better moving experience. Above and beyond is what I would say. Mine was a long distance move from Atlanta to Tampa Bay and I love the convenience of having one truck start to finish with no consolidation. My furniture was picked up one day and delivered the next. Not 1 scratch.

I used movers direct to move me 130 miles away in Georgia. To say it was a 5 star move is an…read moreunderstatement. The worst thing on the whole move was a container of cinnamon opened up and spilled on the other dishes in the box. They were insanely detailed wrapping and packing everything so carefully . I've moved three time in my life and this is the best one yet. Such professionalism and care for my whole house. Thanks to Christy and her team !! I'm super picky and this was easy

Absolutely amazing and a seamless move!!! They took the best care of everything and we cannot…read morerecommend them enough!

Zach and his team were absolutely amazing with our relocation move. All the guys were super…read morefriendly, quick, and very helpful with everything. I highly recommend them!!

Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

Please don't use this company to move they steel lie I have tried to talk to them they cover up…read morethey stoled some our stuff we can not get back it is sad that people get buy with theft and lue cover it up please don't this company band them look at some off the other reviews how they stooled iother people stuff

I have nothing but good things to say about U-pack. We've used them twice from Southern California…read moreto the Chattanooga area. In every case, the people on both ends were professional, friendly and timely. Their website was a great start -- they don't MAKE you call for quotes -- they're happy to do so by email. After doing that initially I did call (actually a few times) and always got friendly, no pressure recommendations and options. There was no nickle-and-diming nor hidden fees, and everything was delivered on time as agreed. Our contents were fine -- routine shipping, no signs of problems -- and we were entirely satisified both times. I recommend U-pack highly and would suggest they be your first call if you're looking for this type of move. A final point -- they have several move-self options that give you a range of costs, making it easy to accommodate a budget.

If you're planning a cost effective, efficient way to move, U-Pack is an excellent choice. They…read moredelivered truck, picked it up, delivered 800 miles and picked up empty truck exactly when they said they would. The folks I dealt with were profession, polite and accommodating in every way.

I would give them a million stars if I could! Josiah, Jesse, Michael, and Evan are a move day dream…read moreteam. Candidly, I've never had a positive experience with other moving companies I've used in the past, and I was a basket case of stress in the weeks leading up to move day. This crew was phenomenal and made the whole experience easy and FUN. They were super efficient yet took so much care in protecting all my belongings, I felt like a genuinely valued customer. They were clearly experienced pros and they were so personable! The whole process from beginning to end was next level: I'm a bit neurotic, and Clint from the booking team included every single detail I wanted in the notes and made sure my move was set up for success. Anthony on their customer support team was super proactive about keeping me updated, and Anna is a truck driver HERO. The mountains around Chattanooga are a fiasco.... Trucks get stuck and tip over on a regular basis but she navigated the mountain like a BOSS. And the platform..... Getting my own dashboard with all my important move day information in ONE PLACE is literally revolutionary - Who knew moving companies are evolving with technological advancements?! It was so great and timesaving to not have to search through emails to find info. I particularly enjoyed "meeting my team" ahead of time and getting to review + tip afterwards via my customer dash. Very clever concept and whoever developed the platform is a straight up genius. Love seeing a moving company care about their customers so much they work to revolutionize an industry that is not traditionally known for providing a great customer experience. I loved the whole process. I can't thank this team enough - You have definitely made me a lifelong Bellhop fan!

Horrible moving company! They lost and damaged $8,000 worth of items, some which were…read moreirreplaceable. Phone lines and emails seem managed by AI or bots. Nearly impossible to talk with a person. Horrible experience, horrible customer service, horrible pack job. High price and big disappointment. Do not use this company!

Highly do not recommend…read more Neil worked for a Georgia moving company for nine years and has now owned this company for just a year. It's all about the bottom line with him. I will say we had so much negativity going on every step of the way due to issues beyond my control, and had he handled the many issues that came up with simple kindness and understanding, I wouldn't be writing this review. But even though he pitched in a couple extra hours to help out with the unpacked items/chaotic day, the day was one of the worst days of my life. It was also the worst move I've ever experienced. During his on-site estimate, he bragged about how he is working on setting up a fund to help one struggling citizen per year by cutting their moving costs down to nearly nothing or nothing at all. *Eyeroll...Believe me when I say our family couldn't be the ones any more deserving of this consideration. Neil's crews, both the two packers the day before, and the three movers the day of the move were the only semi-positive thing to mention about this move. Most, but not all of them, went the extra mile to help me, as I was in extreme distress on moving day, due to their chaos, as well as my own personally. At one point we were having a medical issue and 911 had to be called. I will also tell you they will park their moving truck far from your place so extra walking to the truck to load your belongings will take extra time. Neil claimed this job ran overtime because it was raining but every time I went outside to check the progress, most of the guys were standing around discussing who knows what and were not moving! See my video attached to observe it's NOT raining and the sidewalk is dry. Not only was the final bill almost 1/3 more than the highest quote for the job, Neil still to this day refuses to send me a keyed copy of the actual move receipt. I did get the receipt for the packing, but not the move to storage the second day. I ended up having to rent a different storage unit ONE extra mile from the original one I was told to rent by Neil. This sudden change of venue was out of my control. At the last minute I was told by the moving company the size of the unit I had on reserve was not big enough. The storage place didn't have anything available in the same size I had on hold, only huuuugeeee units. Ofc. 3 movers and I waited over 40 minutes for the manager to unlock the door for me to register WHILE I also had an UBER WAITING to take me to our hotel. She knew we were on our way because the moving guys went to talk to her ahead...on my dime. When Terry finally came to the office after multiple phone calls from both me and two of the movers, she was flippant, condescending and downright rude. She unlocked the door without making eye contact or a simple 'hello'. Her behavior was odd considering the wait. No apology. I consulted with the movers. They suggested storage one mile farther to a unit that could accommodate my belongings. I told her when I left that I didn't like her altitude! Neil states they will not pack and move the same day, that he packs only the day before the move. Moving boxes cost $2.75 each despite the size. Ha, what a joke boxes became. Beware of that because it's a lot added to the cost of the move on top of the hourly rate. Even though a pre-move visual inventory was done and the cost estimate for boxes was included, it did NOT include packing paper, half of which was provided by me. Then they don't show up with enough boxes to pack everything on 'the pack day'. As a result, this forces them to finish packing the day of your move, which in turn turns into...more hours to be billed. They pack your clothes in black garbage bags!! and then tell you you don't want to pay for wardrobe boxes. As an example, a failing I take issue with, the evening they packed, I had to open a sealed box for toilet paper. You should have seen my shocked face when I looked in the box. I saw my pricey hotel magnifying make-up mirror loose in the box, not even wrapped in packing paper at all. Other glass bathroom items in that box also were not wrapped in paper and the mirror is heavy, so this was a disaster waiting to happen. There were various items they tried to buffer with rolls of toilet paper, and decorative plastic items are most likely going to be shattered and smashed. It's a good thing I had some packing paper left of my own, and I did the best I could with what little I had. The fact remains I paid for full packing and shouldn't have had to do that. These are just a few glitches. There are just too many more to mention but rehashing it all won't change anything. Even with a 10% senior discount, it cost me $1,300.00 for this company to pack a one-bedroom, one-bath apartment, plus load and unload it into a ground-level drive-up storage unit. Use this moving company only if you like to be taken to the cleaners.

Great at communicating, honored the price quoted and were professional in how they conducted…read morethemselves. I appreciate how they used both blankets and wrapped the items in plastic. I used for a small job but will use again in the future. Also, this was a job done day after Thanksgiving which it made it even more impressive.

Avoid. Improperly loaded and caused antique table to be destroyed. Surprise charges like higher…read morehourly weekend rate (?!).

They were three hours late showing up. It took three people 6 1/2 hours to load a two bedroom…read moreapartment. Then they told me it was gonna be way more money because it was taking much longer than anticipated. They refuse to unload the truck if I did not agree to pay more. Only one guy was working the whole time. One guy was complaining and asking us for snacks and the other guy would sit in his truck saying he was hot and was going to have a stroke. They were literally moving things from an air-conditioned apartment with an elevator outside. They later had another guy show up once we got to the destination, and he worked really hard as well, but the other two continued to slack and blamed me for their slowness, even though everything was packed in bins and was made super easy for them. I spoke with the manager and was gaslighted, and they refuse to leave my home until I paid the extra money. I felt very intimidated and I am overall extremely displeased with this company. The workers that did work were tipped accordingly.

If you're looking for the best, look no further. Good Guys has some of the best customer service…read moreI've ever experienced. I recently bought and sold a house with closings to be on the same day (since the purchase was dependent on the sale of my home) and they just went above and beyond from the first time I contacted them weeks before my move, to the actual move itself. I moved out of my old home the day before closings, and the seller of my new home was really complicated and kept changing the time of my closing the next day, which depending on the time of closing, was changing the date I could move into the new house. I seriously was texting Rusty at 5:30 that evening saying ok it's back on for tomorrow! And he was able to finesse my move at 1 PM for the next day. They were SO PATIENT with me the entire time and understood that I was already in a very stressful situation. They seriously took so much of my stress away. The movers themselves also did an awesome job. I can't say enough good things about everyone I came in contact with. I will tell everyone I know about how wonderful this company is to work with! Seriously, don't even waste your time with another moving company, just call Good Guys.

Mel and Ricky were polite and efficient. we were very comfortable with their handling of our…read moreproperty. We will request them next time!!

Great company. Would use them again ! Very professional, showed up on time . Just under 4 1/2 hours…read more. They also put some of our furniture together for us .

The Motivated Movers team moved us yesterday from our Ooltewah location to Cleveland, TN. Both…read moreresidents were just under 3,000 square ft. We also had a steep driveway for our move out. Our 3 man crew showed up on time as scheduled. The were very professional, and experienced. Knew what they were doing and carefully wrapped our stuff well to protect it . We had 6 rooms and a garage with plenty of stuff. They worked hard and fast. It's worth noting that they had to carry all our furniture and boxes down the driveway to get it in the truck. The rate for the 3man team was $165/hr plus $165 travel fee for the 30 minute trip from Ooltewah to Cleveland. Everything went great and it took 4 1/2 hrs all in. I would recommend this company!

While it may excite our spirit to move to a new home and start a new adventure; the experience of…read moreactually moving all our stuff is never something we look forward to. There is stress produced in ways never thought possible. The only way to offset this is to hire a company who specializes in stress reduction. Elizabeth's Moving is one of those companies. There is a reason they have so many positive reviews. Here is another one. From the moment they returned my initial inquiry, it was clear they take customer service seriously; and it's not just for show, they want the customer comfortable and satisfied with the work they do. The gentleman who initially provided us information, then came to our house and did the walk through, was professional, polite, and made certain to address all my questions and concerns. I wish I could remember his name. He provided an estimate within 24hrs and had boxes delivered the same day once we gave him the go ahead. The scheduler contacted me, with no issues getting our move on the books. Then we spent a few weeks packing. Ugh. I received a courtesy call the day prior to moving day, to ensure we all had the same start time scheduled, and on the day of the move they showed up within minutes of our agreed to time. Four very professional, very polite, and very cheerful young men showed up with two trucks and commenced loading. They methodically and carefully wrapped our furniture, loaded our boxes, and worked as a team to get things taken care of. I want to mention them by name because each one was phenomenal to deal with; Colby, Zeke, Zack, and Colton. Their relaxed demeanor, sense of humor, and polite disposition made what could be a very stressful experience an enjoyable one. We made a local move, so two days later they showed up again with all our stuff and we had exactly the same experience with unloading. Zeke was on another job and I can't remember the young man who joined us instead, but he needs a pat on the back too. They never complained, never acted tired, or gave me any impression of anything other than professional attitudes in all our interactions. After unloading both trucks, Colby walked through the house with me to make certain everything was where we wanted it and double checked to ensure everything arrived safe and sound, which it did. If you desire a moving experience that bypasses the stress, use Elizabeth's and ask for Colby, Zeke, Zack, and Colton; they won't disappoint. Highly recommend.

I went with them because I thought at three times the going rate they would deliver exceptional…read moreservice. They failed at every level.