We did business with Great Floors 2 years ago when we purchased vinyl flooring. We had our own installer so our business was just the purchase. Everything was fine. A month ago we ordered carpet for our entire 5 bedroom house. At the time the measurer came out to the house, I showed him the carpet we had chosen and he agreed that it was a good fit. We ordered and paid for the carpet & set up a delivery and install day. Our sales person was a bit pushy, but just thought it was her personality. I placed a "checking in" call to the sales person 3 days before the install date and "no, we can't install that day". After much discussion and calls to the installers, it was decided that they would be able to do the install on the agreed upon date but that the installers would need to stay late to complete the job. It had to be done in one day. The guys were great! They worked hard but the installation was not completed until 1:00 a.m. By then, everyone was exhausted and they hurried away. The bi-fold doors could not be reinstalled as the carpet was too thick. The next day, I realized they had not left any of the remnants and they had punched a hole in the wall of a room where they had not replaced the baseboard. I called the sales person, who said the manager would call me right back. 3 days later I get a call. They were sorry about the hole in the wall and someone would get back to me about fixing it. I never heard another word about it. He said that new carpet frequently impairs the bifold doors. I asked about a referral for someone to install the bi-fold doors and they had no suggestions. "They don't do that".
Now, why is it that someone could not have "warned" me that the carpet I had chosen would be too thick under the bi-fold doors? If this is a common occurrence, why does the company not have any suggestions/referrals. Poor, poor business. I will never purchase anything from Great Floors again!! Their customer service is so poor once they get their money. read more