With the amount of turnover they have, it should come as no surprise that they really have no idea what they're doing. good example is their checking on their app. it's a great idea. However, it's highly Ina accurate and they don't even follow their own list. I checked in at 11:55 this morning. I headed to the salon. I got there at 12:10 PM. I was told I was 5th in line, which corresponded with their screen and mine. I was told it would be about 15 minutes. I sat and waited and watched 6 people be taken in, and remember I'm number 5 on the list. When the sixth person was taken, I asked why am I not moving up the list? It showed the 4 ahead of me as being in salon. The list did not show me as being in salon. When I asked I was told as if I were an idiot that well, other people must have checked in ahead of you. I let them know that I've watched 6 go through while I was number 5. how exactly does that work? I was told again the 6 must have checked in ahead of me. I asked them to take me off the list.
I've been going to this store for a good solid 10 years at least. In this region it is the better of the 2 stores. So, to encapsulate, if you can't service your clients in the time that you yourself alot and then you treat them as if they're the problem you lose the client.
By the way, by the time I left, I should have already been in, had the haircut, paid and been on my way home. Enormous waste of my time. read more