I wish I could rate the dental care. Unfortunately, I've been trying to make an appointment for 2 weeks, but nobody ever answers the phone and the mailbox is full. So, dental care is a question mark, but customer service is definitely no stars other than the one Yelp makes me leave. read more

Dr. Jones was extremely nice and friendly. I enjoyed her stories as well as explaining what was going on with my mouth. Even though it was merely a cleaning she was genuine and cared. Catered to my needs and the only reason why I didn't give them 5 stars is when I arrived it felt as if they were in a rush and while x-raying me hit me in the head with the machine. The young lady apologized but still rushed through x-raying and didn't make me feel comfortable right away. read more

I had a good experience visiting there for the first time. Staff is very friendly, courteous, and professional. My dental hygienist, Doki (not sure of spelling), was absolutely fantastic! She is really good at what she does, and she lets you know what she will be working on so that you're not surprised by anything. Dr. Jones was great as well. Will be going back again for my next cleaning. read more

Did you ever think you would be writing a 5 star review about a dentist? I sure didn't. If I could give 10 stars I would. My son's school called and my son was in excruciating pain. He needed to see the dentist ASAP. This is at 3 o'clock in the afternoon and I'm sure most dentist close about 5 o'clock, so am I to do? His normal dentist says that they will put him on pain meds and wait till later on in the week. That's just not acceptable. Me and my husband proceed to call about 24 different dentist and nobody can get him in. I think the universe had a hand in making sure we got to the right place. My husband called this dentist and Sarah answered the phone, sweet as could be. Genuinely sympathetic and did everything she could to try to get us in immediately. This dentist was the best! She was so incredibly friendly. So knowledgeable. Had my son laughing and feeling at ease before getting his root canal. She did not act like she was rushed because it was the end of the day. She truly does care about her patients. They have an amazing dental plan and because of the stellar customer service and the great energy of this place me and my has husband will now be clients and my son will be coming here from now on. This place is cute, comfortable, and even has a comfy couch for you while you are waiting. Here's the kicker, I received a voicemail at 8 o'clock at night from the dentist herself checking on my son, giving me her cell phone number just in case we need anything!! Are you kidding me?! Amazing Customer service like that rarely exist these days I'm truly appreciative. I love people and businesses like that. Just that day I had been struggling. Considering leaving my high-paying high ranking job. Because I believe in PEOPLE FIRST I need to be somewhere that believes in that too. I was wondering if that even existed anymore. Thank you Great American and Caroline for showing me that it does. read more

Other people seem to have had good experiences here. I had a bizarre experience that involved Dr. Jones predicting my grisly death like some kind of gypsy fortune teller. Here's what happened: I arrived early for my appointment on Jan 30, 2018. I gave the receptionist my full name, address, date of birth, and driver's license number (in fact my driver's license itself), as requested. Then she asked for my Social Security number. I asked to skip that for security reasons, because I was a cash-pay patient and they didn't need my Social for anything. This is where things got weird. Dr. Jones came into the waiting room, introduced herself politely, and sat down next to me. She explained that I could die catastrophically, for example in a fire, that the police might then need her dental records to identify my remains, and that my family would be unable to claim my remains unless Great American Smiles had my Social Security number. (Seriously!) I was a bit mystified, so I said "Can we just hope I don't burn up in a fire?" She said no. I started wondering if she didn't want me there for some reason. Then she offered me a refund, so I accepted. (And she fulfilled it, hence my 2-star review instead of 1-star.) Ultimately, I took 2 hours off work but was refused dental care. Either Dr. Jones is truly obsessive about having people's sensitive identifying information in case of their gruesome death, or she disliked me for some reason she didn't reveal. read more

I came in with an emergency. One of my front teeth fell out. This woman fixed me up in 1 1/2 hrs. Now you can't even tell. She is truly amazing, and with so much heart, understanding, & precision. God bless Dr Caroline Jones. read more

By far the best experience that I've had at a dentist office! The staff is super friendly and the office is orderly and clean. There are great offers on Groupon as well. No long wait time. Would recommend to anyone, and I will definitely be going back to have all of my cleanings done here. read more

Update: After taking great care of me and my poor, broken teeth for the last month, Dr. Caroline saved the day again when I chipped out my temporary tooth the night before flying home to see my mom for Christmas. She came in AGAIN on a Sunday to quick fix my teeth (I know y'all I'm a disaster) so I could make my flight. The permanent veneers are going in as soon as I get back and I wouldn't trust anyone else. Seriously, Dr. Jones has a call center to take calls and forward emergencies to her so she can do stuff like this! And the pricing of the membership is so great. It's great to feel like your dentist actually cares about you and is willing to do stuff like this (Sunday morning!!) She's the best. read more

Dr. Jones and her staff were kind, thorough, and attentive to my needs. Great cleaning and X ray service. Definitely an honest team who weren't trying to milk us for every penny. I'll be back! read more

I just love this place! And not only save mine and my hubby smiles But more because I always feel so welcome here:) Caroline knows about everything ! It's always so nice to talk with her. She's a musician , she speaks so many languages , she knows so many people!! It's very impressive!! And her payments sistem is very easy for us and very helpful for our budget All my friends know that I always recommend this place read more

The receptionist was very friendly. The dentist also very personable and thorough in explaining everything. They went above and beyond. It was a very pleasant experience. read more

When it comes to dentists, and their practices, I have always been wary. Having had a couple of bad experiences in the past, and then having tried to get in to see someone only to be put on a waiting list for a month or longer before they could even consult with me...I had all but given up on ever finding a good dentist again. I loathed trying to find a good dentist so badly, I waited 22 years to search again, and only because of an issue that occurred suddenly. Enter Great American Smiles and Caroline Jones. All I can really say is WOW! She absolutely cares about her work ethics, her business, and her patients and it shows. I thought I was lucky to just get in to have a consultation with her about an older veneer that debonded Tuesday. I walked in fully prepared to discuss the dental disaster I call a mouth and get "on the books" and wait a couple of weeks. I set up the consultation for Thursday (earliest I had available on my schedule) on the website and showed up to be greeted by name by Caroline herself. You simply don't get that anywhere else in the medical or dental industry that I know about. She is a very friendly and personable professional. So not only did we meet, but she took the time to rebond the veneer after taking a look more closely at it to verify it wasn't damaged and the tooth side was okay as well. She also explained why my teeth are the way they are...prior to this, I was never able to converse with the dentist and certainly never got the how and the why from them. If you have had a bad experience with dentistry in the past, look no further...luvin' my new dentist. Even if you are wary or nervous...her consultations are free and it will only take up a little bit of your time to meet. read more

The dentist is VERY nice and almost like you've known her for years. For me it's already traumatic going to the dentist sometimes, that it really helps that despite the good or bad state your mouth is in, that everyone is super nice and understanding. I would recommend this place to anyone and I do plan to make this my dentist for now. read more

I am a patient of Dr. Popat. She is hands down the best dentist I have EVER had. Normally I go to a dentist when in pain and deal with whomever they put me with, and that is exactly how I met Dr. Popat. However, after my very first visit with her, I knew she was different. You will NEVER find a more caring, compassionate, attentive, and skilled dentist than her. I like her so much that when she moved to a new office in north Austin, I followed her and began seeing here there instead of getting stuck with some replacement dentist. Considering I live in SOUTH Austin and have to fight 2 hrs of downtown Austin traffic everytime I go see her, that is saying a LOT. Her staff at Great American Smiles are JUST as nice and caring. I have an extremely low pain tolerance, but she and her team are so good and skilled at what they do that I have NEVER needed anything more than ibuprofen for pain. She is also one of those few dentists who cares, see you as a person, gets to know you, and actually listens to you rather than just seeing you as a meal ticket and she NEVER has that "get 'em in, get 'em out, bring in the next one" type of doctor. That's rare these days, I've unfortunately come to learn.While I have never been seen by any other dentist at this practice, if Dr. Popat is any indication of the type of colleagues she would surround herself with, then I can promise you that you'll NEVER be in better hands! I don't even have a regular doctor, but I will be a lifelong patient of Dr. Popat and will follow her anywhere, so long as she lets me! That's something I never thought I'd say! read more

Great dentist, courteous staff, overall great experience! Like most people I hate going to the dentist but Dr. Jones goes above and beyond to make sure you are comfortable, is very thorough in her explanations, and ensures all questions are answered. I would definitely recommend her to anyone! read more

My husband and I have been coming to Dr. Jones for years now. She's located in Austin and we live about 30 minutes away but she's worth the trip. Every time I need to come in her friendly staff, billing, and the dental service are all a 10 plus! You won't find another compassionate, reliable, easy on the wallet kind of dentist anywhere else. Dr. Jones is just that and more! She REALLY cares about her patients and their dental needs. SO happy that we found her and to say she's our dentist! :) read more

I NEVER post yelp reviews, but this place was too awesome! I just came from my first visit, and I was blown away. They were nice, professional, and wanted to make sure that my every need was taken care of. I was worried about a dentist who was trying to con me into a bunch of services that I didn't need. Instead, I had two amazing women looking out for my smile, finances, and personal well being. With the fantastic membership plan, I'm not worried about payment or overcharging either! Thank you Great American Smiles! read more

I had such a great experience here. They really made me feel comfortable and at ease. Dr. Jones really knows her stuff- she provided thoughtful answers to my questions, and she's really easy to talk to in general. They did a great, thorough job on my teeth. I'll definitely be coming back! read more

I'm so glad I found Great American Smiles and Dr. Jones to be my dentist! She is the most friendly, caring, and knowledgeable dentist that I have been to since our family dentist retired. The best part is that I did not experience any pain during the work I needed done. My teeth turned out beautiful! Dr. Jones and her staff provide a relaxing atmosphere with comfortable chairs, along with a nice Austin vibe. She also offers an affordable patient membership. This is great for people like me that are currently students without insurance. I highly recommend a visit, you'll be back! read more

Absolutely love the great service I received. This dentist is by far the best one! She is so nice, super sweet and extremely generous always trying to accommodate you with your needs. Staff is very friendly as well ..... if there were more stars for rating I would definitely give her more read more

I have heard nothing but good things from this about this doctor. I have been shopping around for dental insurance for quite some time and have great peace of mind knowing that I am going to use her as my dentist. read more