Extremely slow and expensive. No one seemed to know what they were doing. My friends told me good…read morethings about Take 5 in other cities, but this one was terrible.

We couldn't even get service....the manager Shannon was beyond rude!!! We pulled in and asked if…read morethey were still open for oil changes she looked and said unfortunately until 8:00 pm, it was 4:45 when we pulled in. We then presented her with the company service book for billing and my husband told her the mileage and said I don't want your book and I could care less about your mileage. We actually laughed like is she for real?!?? She was just bitter and completely rude all the way around so we left! NEVER been treated so poorly, my husband our company and fleet uses Take 5 for routine oil changes and maintenance. Not anymore, sent out an email to the traveling employees that they must not want our money anymore. Get some people skills Shannon because your lack of that cost you some customers! On a great note went down the road to Grease Monkey and everything was top notch!!!! Thanks Shannon we found a different business to have the fleet of 500 plus vehicles to use!

I was helped by Josh Thompson. He was very rude and then had the decency to ask me to leave him a…read morereview.. I had my son in the car with me so I just went with it. I didn't really feel comfortable there at all so the first time around I left a good review to avoid conflict because he was looking over my shoulder and I felt very uncomfortable. But my experience was highly unsatisfied.

Just be sure to bring in a coupon…read more(https://www.greasemonkeyauto.com/locations/us/tx/lufkin/309-south-timberland-dr#coupons), and tell them you ONLY want an oil change, and not to change the "blinker fluid" or the "headlight hooks", and you might get out of there for a reasonable price.

Went by to air up truck tires and saw a screw in one tire. Mavis advised against plugging it,…read moresaying it probably wouldn't hold. We asked for plug anyway and they were right it didn't hold. Pressure was pushing it out by the next day and we barely made it back. The folks at Mavis always go the extra mile for us and have always been there when we needed them.

I had a flat and the air was quickly leaking. After limping to Mavis we got wonderful customer…read moreservice! They gave us great rates on a new tire and had us in and out in 30 minutes. I would highly recommend!

Great service! fixed My flat for FREE! Even thou I am not a big customer. Previos visits…read morewere OK too.

Probably the worst customer service we have ever received and witnessed on multiple occasions. We…read morehave taken our tractor, individual tires, and vehicles. We've had to bring back tires they were supposed to fix. We tried to give Kevin chances to redeem himself, but as always, huge disappointment! He never listens, blows you off when speaking, & never pays attention to detail. We will never come back to this location.

Great service. They are a little slower than most places to get an alignment but I will say ( they…read morehave a new guy).... If they tell you your appointment is at such such time they will try their hardest to meet that goal of not they do communicate very well With you if they cannot. Realistic expectations and very satisfied with their service. Good customer service and manager is great and very understanding.

DO NOT USE!!! The only reason why I checked a star is because there is not nothing for zero star…read more Let's get one thing straight the only reason why we had to return so many times is because the extended warranty company sent use here and the warranty on the parts & lab wouldn't be covered if we went somewhere else. Unfortunately, this is the third time we had to take our car here due to the same problem accruing. The first time they changed the turbo on car, we had to return after 3 days due to them putting the turbo in backwards. The second time is they said the turbo was compatible with the fuel pump and the turbo was bad, so they changed both. On March the 16, 2026 we had the car towed due to the same issue. Here is where it gets really interesting. They then told us they didn't have the proper tools to change, and we would need to have to go to another company. So, we had to have towed to another shop 1/2 mile down the road (another tow expense). This shop told us they couldn't fix the turbo due to not having the right equipment. And they said it needed to go to the dealership. So, it was towed again to Kia 1 1/2 miles down the road (another tow expense). Kia told us that it needed a new motor and turbo (again). But it was to be sent back to Firestone for them to change turbo before replacing the motor. Long story short it went back to firestone and since they couldn't change the motor we had to get it 2 hours away to another shop. Finaly, we get it from the shop that replaced the motor. Due to the warranty on the turbo, we had to get it yes back to Firestone. After all this time on May 22, 2026, we were told the turbo was in at Firestone and they guaranteed it would be ready Saturday on the 23rd. My husband & I made sure to have the car before they opened on the 23rd. They told us they will call when complete. after back-and-forth Monday comes rolling around and Chis the manager said they didn't even have the turbo yet. Imagine our frustration again. So, after getting the run around I called corporate. After that we finally got the car back June 1st.