Came here for an oil change, not a dating service. Apparently professionalism isn't part of the…read morepackage, because the employee thought it was appropriate to give my wife his phone number after servicing her car. Completely inappropriate and uncomfortable. If you can't trust employees to act right during a basic service, that's a serious problem. Not only have you lost my business, she won't be returning either. Do better

this experience was horrible. It's usually terrible when I go but it was especially horrible…read moretoday. I asked them simple questions and they said I had an attitude, the and unhelpful and they do not explain what they're doing and they me a different price every time I go I will never go to that grease monkey again.

I came here with a suggestion from my coworker. I called to verify they could at least look at my…read morebrakes. He said come before 4 and he could possible repair them. I told him what i thought and they verified it. He quoted me a price and before I knew it they were working on my car. Things were completed in and hour or so. The rocking chairs were so comfy and Scott sells old school candy. I will definitely return. Especially since he said how cheap the oil changes were!

Recently moved to the area and needed a new mechanic. Took both vehicles there in the same day for…read moreoil changes and tire rotation for one. Scott was honest about what maintenance was due and how long I could wait for service. No pressure to "sell" me service. His prices were very reasonable and the work was complete sooner than I expected.

I had a good experience at this location. I didn't wait too long and they did a great job.read more

My name is Erika, and I am submitting a formal complaint regarding a recent experience with…read moreFirestone. On Sunday, July 26, 2026, I took my vehicle to the Firestone location at 5101 W Colonial Dr, Orlando, FL 32808. After a diagnostic test, I was advised that the issue was with the ECM and that it needed to be reprogrammed. I paid approximately $450 for the service, and my vehicle appeared to be running properly when I picked it up. The following day, while traveling back to Georgia, the battery warning light came back on. This was the same warning light I had experienced before the ECM was reprogrammed. I was advised by a Firestone representative that I could visit another Firestone location for assistance. I therefore went to the Firestone location at 1031 Mount Zion Rd, Morrow, GA 30260. Unfortunately, the technician immediately advised me that I would have to pay again for a diagnostic and would not attempt to review my service history or inspect the vehicle before requesting payment. I find this extremely disappointing. I understand that additional repairs may be necessary, and I am willing to pay for legitimate repairs. However, I do not believe I should have to pay another diagnostic fee when the same issue returned within a day of paying Firestone approximately $450 to address it. My family has been loyal Firestone customers for more than 30 years, so this experience was particularly disappointing and does not reflect the level of service I have come to expect from Firestone. I am requesting that corporate review this matter and allow my vehicle to be re-diagnosed at no additional diagnostic charge. I would also appreciate a review of the service performed in Orlando and how my concerns were handled at the Morrow location. I am simply asking Firestone to stand behind the service I already paid for and help determine why the same issue has returned. Thank you for your prompt attention. I look forward to hearing from you.

I made an appointment and was able to get the same day for four new tires. I knew I also needed a…read morewheel alignment, along with an oil change, as well. Come to find out, I also need a couple new wiper blades. I was able to get everything I needed and in a reasonable amount of time because Niq and Derrick took great care of me and my baby! Everybody I encountered was super friendly and gave me sound advice on my car. Not only is she riding like new but she feels good on the road. I'll be back for my next oil change and I hope either of them are here to take care of me!

The customer service was excellent. They did great service and very efficient. The employees were…read morevery helpful and friendly.

I had my daughter take her 2020 Nissan Sentra to Grease Monkey on Mt Zion rd to get a basic oil…read morechange. She called me from there and told me that she was quoted a price of $90-$110 for the oil change. I told her they were probably scamming her because she was a woman. I sent her to Walmart, where they had her a quote of $39.99. I will never recommend this place now that I know they are taking advantage of women.

Pulled me into the pit without barely greeting me or quoting any prices. Finally got a quote yelled…read moreto me and was puzzled? The pit boss, or whoever she was, never came to my car window. Horrible customer care. Just used them 3 mos ago? Needless to say I passed on the $90 oil change. Seemed they could care less.

Thank you once again for being a reliable and honest mechanic!! You are timely, professional, easy…read moreto talk with and just a honest good person!! I look forward to continue giving you business in the future!!

Needed alternator replaced, oil changed, and battery tested. Quickly responded to request for…read moreestimate and got same same day service. Professional, helpful, and clearly explained what they were doing. Fair price, good service. Will definitely use again

Timely and affordable service. He was able to address my car issues and I'm happy customer. He also…read morepointed out an issue that the dealership overlooked. I also enjoyed the receptionist who kept me entertained while waiting.

Great service and team! Got an initial quote for work from the dealership and there was just no…read moreway. Brought to TJ's for a second opinion and the scope of the problem was much smaller than what the dealership said and the price was WAY more reasonable, AND they got me in and out in ~2 hours. Being without transportation is no joke and can impact your livelihood, so to say I appreciate their quick and reasonable service is an understatement. Highly recommend.