I very rarely leave reviews like this, but after my experience with this shop, I feel obligated to…read moreshare it so other people can make an informed decision.
I originally brought my car here in December 2025 after the water pump failed. A friend of a friend recommended Bob, so I trusted the recommendation and brought my car to him. The water pump was replaced, but shortly afterward I developed another problem. I was eventually told that the problem was caused by a gasket that had been installed incorrectly by their mechanic.
They agreed to replace the gasket "free of charge." When the replacement gasket arrived, however, I was told that their vendor had sent them the wrong gasket.
This happened during one of the coldest weeks of the year, when temperatures were around 0°F. I did not have another vehicle, so I had to take time off work and, because this went through the weekend, I was stuck at home and had to walk to the grocery store in those conditions. When I finally went to pick up my car, the owner actually said to me, "How do you think I feel? I had a lift all weekend that I couldn't use."
That comment really stuck with me. I was the customer whose vehicle was unavailable because of a problem with a repair, yet somehow I was being made to feel responsible for the inconvenience to the shop.
Unfortunately, that was not the end of the problems.
Fast forward to August 2026 -- only about eight months after the original repair -- and my engine developed a knocking noise. Two mechanics independently diagnosed the timing chain as the problem. The timing chain was part of the work performed by this shop in December and was supposedly covered under warranty.
I brought the vehicle back to Bob's shop last week. They kept the car for three days and then told me that the problem was the lifters, which they said were not covered under warranty. They also told me that I could continue driving the vehicle.
That advice immediately concerned me, given that the vehicle was making a significant knocking noise and I had already been told by two other mechanics that the timing chain was the issue.
I took the car to another mechanic for another opinion. He also diagnosed the timing chain as the problem.
I then contacted Bob about the warranty. He wanted me to drive the vehicle more than 25 miles back to his shop so he could diagnose it and then take it to Ford. I told him that I was not comfortable bringing the vehicle back and that his shop had already had three days with the car and had an opportunity to properly diagnose the problem.
He told me he had been out of town. I understand that people have obligations outside of work, but that doesn't change the fact that his business had the vehicle for three days and made a diagnosis that was contradicted by another mechanic's inspection.
He initially did not want to reimburse me for having the repair done elsewhere. He then asked if he could call me back in five minutes. Instead, he called me back approximately two hours later and told me that I had exceeded my oil-change interval by 9,000 miles and therefore the warranty would not apply.
I explained that I had changed the oil myself at approximately 129,500 miles, but obviously a home oil change would not appear in their service records.
At that point, I had completely lost confidence in the situation.
I cannot say what their intentions were, but the timing and circumstances left me with the strong impression that they were looking for a reason not to honor the warranty. I also have serious concerns about the quality of the work and the quality of the diagnosis, given everything that has happened.
I gave this shop my business because someone I trusted recommended them. I regret that decision.
Mistakes can happen in any repair shop. What matters is how a business handles those mistakes. In my experience, I encountered repeated problems, significant inconvenience, questionable diagnostic decisions, and ultimately a refusal to stand behind a repair that was supposedly under warranty.
After everything that has happened, I would not trust this shop with my vehicle again, and I cannot recommend them to anyone else.
If you use this shop, I strongly recommend getting everything in writing, keeping your own records of maintenance, and getting an independent diagnosis before accepting their explanation of a major problem.
