A1 business from start to finish. They took the time to explain everything each step of the way…read more They also sent me a complete detailed videos and pictures of their findings and the process of completing the full job!! Shuttle service home and back to pickup my car! I definitely feel I received the full value for my money!! Last but not least I definitely appreciate the warranty on the service as well and quick turnaround time.

Oil change was priced well. Windshield wiper replacement cost more, which is absurd. They upsell…read morebig time! Also they failed to use a mat cover and got grease/oil all over my light grey mat! Honestly, offering cookies and flowers is less important than keeping my car clean! Very unprofessional!

Excellent trustworthy work every time. Highly recommend. Only drawback is I wish they had a more…read morecomfortable waiting area suited for customers.

I would recommend this service to anyone! Louis is a great mechanic and saved me thousands of…read moredollars!

Great service. Love the feedback on work needed. Waiting area needs work but overall good prices…read moreand wait times manageable.

I had my car tires rotated and the service was excellent. It was done in a reasonable time and at a…read morefair price. Thank you for the great service.

Horrible. Waited two hours before they even took my car into a bay. I made an appt and was told I…read morewould be done in 1.5 hrs. Not even close. I would have been in and out at a Jiffy Lube. I got a good price via Groupon, but the waiting is a waste of time. Would NOT recommend this place. Over all took over three hours for an oil change and tire rotation even with making an appointment

Horrible. My tire light went on for my Toyota rav4 since this was the closest place, I brought it…read morehere. It was a Thursday morning the manager was nice but told me I would need to leave it, I told him I couldn't today bc i work, and he said to arrive early on Saturday or Sunday morning. He did have the guys fill my tire which was nice. I said great I'll be back then early Saturday morning. So now it's Saturday morning @ 8 and of course I got someone else and he said it would be a 3 hour wait and I said no why can't you just take a look? He said "it's a 3 hour wait" I said yeah ok and left. They just lost a potential customer.

From the time I walked up to the counter, he was RUDE! Barely gave me a chance to talk and demanded…read morea new diagnostic check when I just had one! Beware he's rude and money hungry!!

Honest, respectful and never tries to upsell you on anything that you don't need. I have been going…read moreto Boyd's for decades, even before Mr. Boyd passed. And the current manager and owner has maintained the exact same principles as Mr. Boyd had. Just really good people who know how to fix cars.

It's so unfortunate having inconsistent service. A couple weeks ago I purchased 4 new tires,…read morespending upwards of $1500. I had a great experience. After picking up my vehicle, the following day I had a "tire pressure low" warning. So I called Firestone and was told I didn't need an appointment and to just stop in when I had time. I also checked the pressure on all 4 tires and not only were all 4 a different PSI, but none of them were even close to the manufacturer recommendation. I ended up stopping in and was told it would be a 3 hour wait, for a patch repair. I explained the conversation I had previously with them, explained about the pressure readings, etc. and was told "it's possible you have a nail, there's so much construction". I hate being spoken to like I'm a complete idiot by someone that's barely graduated high school. I told him I wasn't waiting 3 hours and requested an appointment. The next available was Sunday (it's Friday), at 9am. I took the appointment and asked how long it would be. He said about an hour. To which I inquired about the duration, as that felt excessive. He proceeded to tell me that it all depends on how many walk ins they get. You see my confusion now, as I'm making an appointment, why would walk ins impact me at all? I asked him this, to which he tells me "we prioritize appointments but you never know, so we recommend you call before coming in". To end the visit, I confirmed that "I'm making an appointment, but I need to call an hour before to confirm that when I come in for my APPOINTMENT, that I won't be waiting around forever because walk ins have become a priority". He confirmed that is the process. After spending $1500 I expect much better customer service for an issue that didn't exist before our original interaction. More to come pending the "appointment"...

I came in for an oil change. They told me I needed bushings replaced for $1948.78 and brake rotors…read morereplaced for $586.97. I recalled that the brakes had been replaced within the last year and checked the paperwork when I got home. Thank goodness I got suspicious when the brakes were mentioned and I didn't get the work done! I went to a REPUTABLE and HONEST shop today. They looked at the two issues and said that they did not need to be repaired. I showed them the written quotes and they were shocked!! This Firestone shop was intending to take me for $2500 of work that did not need to be done. Beware of this place! I suggest you go elsewhere. I was lucky that I got suspicious. I hope someone in their corporate office reads this. The other posts about morally questionable and dishonesty are right on target! BEWARE!!

These guys are great. I've been going here for 22 years. And I'm in Valrico, now, so it's over half…read morean hour to drive over there. But never fails. If I pull up no appointment or anything, have a tire problem or brake problem or whatever they're always there to instantly help me even if they have a big crowd. We took my roommates car in there, monday. 2 Mercedes tires, he had a nail and 2 of them. The guys totally took the tires off. Looked for the leaks pulled the nails out didn't have to plug them because they didn't go all the way through. And didn't even charge us? That's amazing Customer service! That's why we keep going back there!

They did the job correctly the 1st time and prices seem reasonable. Lots of car knowledgeread more