Yo. I gotta tell ya. In general, Firestone gets my business every time. The work is guaranteed, they don't mess around & they are always friendly. But this one. Above & Beyond. I had gotten a quote for some work I needed done, and wanted a second opinion. And Dylan found discounts and refunds and warranties that I wouldn't have even thought to ask about. And the mechanic, Matt, was just so chill about answering my ignorant questions about what was what. Great vibes from everyone. Patience. Transparency. Everytime guys. I'll go there everytime. read more

This has to be the worst tire change job ever! They scratched both my rims on the two tires i had changed taking the weights off. I have had tires changed before and not a scratch. Firestone train your techs better this is just piss poor work. I should have known better when they said they could get it done in an hour. So disgusted by this thanks for ruin my rims! read more

Firestone Complete Auto Care - I had 2 tires changed here and they scratched my rims takin the weights off. - Tires Near Me - Riverview, Florida

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Brandon the employee and that location is horrible. poor service and they tamper with vehicles to make money. DO NOT TRUST THEM read more

Would rate lower than 1 star if possible. This location has really morally questionable ethics. I spoke with them about getting my spark plugs changed as I already knew what was wrong with my vehicle and just needed the basic service completed. The sales women said they would come to me before any charges happen (I was waiting in the lobby) which was a complete lie because the next time anyone spoke with me they were asking for $140 for a diagnostic which I never authorized.. I will be calling for a refund tomorrow when they open back up or proceeding with a charge back on my credit card because that's SHOCKINGLY dishonest to say one thing and complete do another. Corporate needs to investigate this location because that's on another level and likely there is some more sketchy stuff happening behind the scenes if something as basic as not listening with requested to be spoken to before ANY charges happen can't even be followed. read more

If you call to make an appointment be prepared for a long wait, when you take your vehicle in for the appointment be prepared to wait, if your car is supposed to be ready in 2 hours, be prepared to wait even longer. This place needs a management overhaul. Bottom line, if you don't have enough employees to do the job then close your doors. But more importantly don't make promises that you can't deliver. There aren't enough workers in the garage. Then, the garage worker come into the front office to answer phones and wait on customers yet there is no place to park in the lot. Again, management needs to review this place!!!! I will say that the person working the front was outstanding. He was great on multi tasking. Bottom line, this location needs workers! read more

Very dishonest bunch at this location. My son went in with a leak in a tire that only had 29k miles on it to have it patched...they told him since he used Slime in it a week ago he needs a new tire because they'd have to "grind" out the dried slime. Told him he'd need a new tire and since he was about to leave town for the weekend, spent $360 on a new tire. He told them he wanted the old tire and said when he went to pick it up the Slime was like liquid. So moral of the story 1. Don't go here 2. If you're going to be a crook and a liar, do a better job of it. Wish there were negative *, but i'll give 1 and will tell all my friends in Riverview to avoid them at any cost! read more

I have been a loyal Firestone customer for over seven years, and the reason I continue to return is simple: no matter what state I'm in, I can always count on the same high level of quality, reliability, and trustworthy service. I recently had my vehicle serviced at the Riverview, Florida location, and once again, the team exceeded my expectations. Excellent work--thank you! I look forward to seeing you again in four months for my next oil change. read more

Do not take your car here. The service is terrible. They kept my car overnight and didn't even complete the service. I made an appointment for a simple oil change, tire rotation and to replace the windshield wipers. When I checked out the summary report said that everything was completed yet they didn't replace my windshield wipers and my car still had the service check light on. Unfortunately I didn't notice until I drove away, and after leaving my car there overnight I didn't want to return. I will not return to this location. read more

I have not even come in for my appointment yet but i cant imagine it will go better than booking it. The first time i called there was practically no wait time to speak with someone and book an appointment, the entire phone call was two minutes. Second time i called to change my appointment time, he answered asked me to hold i said no problem, then he did not come back to the phone for 7 minutes... okay. I hang up call again and i am immediately placed on hold, this same thing happened continuously until they actually were closed for the day. Now i may not make it to work on time the day of my appointment because the asshole at firestone refused to speak to me for more than the 5 seconds it took to ask me to hold. I would rather my car blow tf up then take it here. and Michael ihy read more

I've been a Firestone customer exclusively for my last two Dodge Chargers. I live in Riverview, so I was happy to have this place nearby. I got new tires from them. They installed them using my wheel lock. When I picked up the car, I checked for my wheel lock (because it's a pain to lose those) and they couldn't find it. The manager said he'd order a set and they'd call me to pick up. I never got the call. I got flat tires due to nails on the road. Took the car in. They gave me trouble because I didn't have the lock. I had to explain the previous events. The guy confirmed the notes in his system. They fixed the tires. However one of them start leaking air. Each week I had to fill that tire. Eventually I took the car back in. I explained all these events to Chad. I requested to be given the wheel lock set that I was promised by the store manager and he said that wasn't available. That I had to go get it from the dealer myself (not what the store manager promised). Chad responded to everything in an inexplicably defensive manner. No attempt to help, but rather to brush me off, get me to just drop off the car and be done with me. But not before he tried to convince me that I needed to buy a brand new battery. He didn't even check to see that the last battery I bought from this very Firestone had a warranty in effect! There was no attempt by Chad to do right by me. That was extremely disappointing, considering that he could clearly see in his system that I'm a long-time customer. I got Chad to agree to have his manager give me a call when he was in next. He said he would do that AND that if the manager couldn't, HE'd be giving me an update himself that day. I never got a call. Not from the manager. Not from Chad. What DID happen was that when I went outside to show Chad which tire kept getting flat, I realized that there were no longer wheel locks on my car. They'd been replaced by regular lug nuts on all my wheels! And nobody told me about this being done when I last brought it in for service. I may not live in a risky part of town, but I think removing a security feature from a car should at least require a notification before doing it? Even though it is much farther away, I'm considering giving my business to Brandon Firestone, all thanks to the lack of attention and care I've received at this location from Chad and his manager. I will give credit to Gee, though. He clearly noticed how unhelpful Chad was being and when Chad handed me off to him, he treated me extra nice. Gee is usually a very matter of fact and dry guy, but he tried to make up for Chad's behavior. The two stars I gave this place go exclusively to Gee and the technicians who do decent work. Chad and his store manager are disappointing. read more

BUYER BEWARE!!!! I purchased a car for my daughter with extended warranty and I was recommended the Firestone location on big bend in Riverview. My daughter brought in her car to service the car a when she first got it. She walked out with 4 new tires plus warranty over$1k. No problem with that. I went with her to service one of the tires that it was losing air pressure. I was SHOCKED when the worker told her she needed new tires in the front. I questioned how could this be. He stated you never rotated them so they are no good. Another $500. We bring it ONLY to that establishment and they have kept it for days at one point stating that the mechanic working on her car "didn't know what he was doing " this is their statement. I called corporate and explained what had just happened. Man on the phone I think his name was Javier made a statement " well it's common knowledge " REALLY we bring it to your location for over a year you think they would remind consumers or at least inspect the TIRES WHILE IT'S UP ON LIFT AND suggest to clients what needs to be done. I take my car for oil changes at grease monkey and they CHECK MY TIRES ALL THE TIME! this is a luxury car and a TIRE STORE doesn't know inspect the tires they sell to clients? I am contraction carvana to let them know how they treated us . They do not deserve to be recommended by them. read more

Unfortunately terrible customer treatment when I had my tire replaced on Tuesday. Dropped it off before noon, they called and we confirmed that they would replace the tire, selected a tire and everything. Brandon then called and transparently let me know that they did not have the tire I chose, so I started calling around for other tire shops that could replace mine same day which was necessary. During this, Brandon called me back and let me know that someone had picked up the tire, and we were actually good to go same day. I think that was just an understandable mixup and I appreciated Brandon's transparency. The issue is that we reached 6:45, 15 minutes until I believed they closed, and no one had called to let me know my car was ready. I called the store multiple times and was left on hold, then someone would pick up the phone and hang up without a word. On my 4th call, manager Chad finally introduced himself and let me know they were closed for a national meeting. I am not usually picky about tone, but the tone very much came across as "we're obviously closed dumbass." I let him know that picking up my car the same day was urgent and the team should have known this and called me if my car was ready (which mind you still hadn't been confirmed yet!). At this point he goes "well it's 5 minutes until 7 so I don't know what you want me to tell you." I told him good thing I live 4 minutes down the road, he said "Ok." and hung up on me. I immediately called back and said "you never even confirmed who you were speaking to much less if my car was ready." He responds "Your name is Lukas Montgomery. Your phone number is xxxxxxxxxx. Your car is an X X. It's ready." And hung up, again. Extremely poor customer service from Mr Chad here. I called because I needed my vehicle back and while it turned out it was ready, no one let me know, and his concern should have been resolving that by simply letting me know my car was ready the first time and apologizing for his team not informing me earlier. Instead I was treated like a jackass and hung up on several times. Would give 1 star but at the end of the day the service was done same day and done well. Three stars off and three thumbs down for grumpy Chad. read more

We bought four new tires for my car to years ago. I got a nail or something in my tire and it was flat. The tire was still under warranty and we brought it in to have it repaired. They took the tire kept it for 24 hours and when my husband was pulling into the parking lot to pick it up, they called him to let him know they couldn't fix the tire. Its tread was too worn. I am a housewife and I don't drive outside of town. I put less than 5000 miles per year on my car. How can the tread be worn, and the tire looks terrific almost like a new tire. He just wanted to sell a new tire read more

Finally I had to come back here for service because I bought a interstate battery from this location. It was giving me trouble after only 4mos and it was the closet place open at 6pm for a possibly warranty claim. I spoke to Anthony on the phone and he said I would need to leave my vehicle here overnight and I told him I could not don't have any options for work in morning. Too short notice for a rental car. Anyways I said after testing it at O'Reilly and getting a bad battery reading I wanted to have them test it as a Interstate retailer and place of purchase. So I drove over in that last hour expecting to have to have to hope for a change out in the morning. After testing it on the vehicle it turned out bad and he was kind enough to replace it at the install cost of $32, under warranty. read more

Firestone Complete Auto Care - Tires Near Me - Riverview, Florida

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I got a flat tire Saturday night. Early Sunday morning I set out to get my tire replaced. It was imperative that I get a new tire because I am a professional magician and was scheduled to do a show in Sarasota Sunday afternoon. I drove around on my donut for 3 hours and visited 7 different tire shops in Brandon and Plant City. Every place I went to was too busy or didn't have a tire that fit my car. I finally landed at Firestone on Big Bend Rd. in Riverview. As soon as I walked in, Chad put me at ease and told me he would be able to replace my tire. He was very courteous and professional. In less that 30 minutes, he told me the work was done and I could drive safely to my show. My magic show went very well and one of the guests at the show hired me for her daughter's birthday party. If you want fast, reliable, quality service, I highly recommend Firestone on Big Bend Rd. in Riverview. Tell them The Astonishing Houdanny sent you. Abracadabra. read more

Firestone Complete Auto Care - Astonishinghoudanny.com - Tires Near Me - Riverview, Florida

The starter in my car died a month or so back. So I had it in the garage until I could get the money to fix it. I called Firestone and asked it I could have it towed there for repair. They said yes. I asked if an appointment was necessary they said no. But it would take a couple days to get to it. This was Wednesday. I said no worries, I just need it back in a week. Towed the car there by 11am. I stopped by on Saturday. Nothing done. They said they'd pull it in to start work that day. Ok. Called Monday. Nothing done not even inspection, but they would pull it in that day to start work. I said thats the same thing they said last time. He said he'd talk to tech and call back. 30 min later got a call from technician. He said take it to the dealership because the car was dead and there's no way to diagnose it. Ummmmm. The tow truck guy was able to boost the battery and take a look and even get it on the bed when I needed to bring it in. They had the car for a total of 6 days just to tell me that send it to a dealership. Called the tow truck AGAIN and had the car taken to another shop nearby, and they've diagnosed that I needed a new starter , shocks, 2 tires and a battery. They figured that out the same day! No appointment. You mean Firestone couldn't figure that out in the 6 days they had my car? Anyway my car is scheduled to be picked up from the shop on Thursday instead of tomorrow since there's a storm coming. That's a total of 3 days of work. What would have saved Firestone is communicating updates when they can't deliver on what is said or promised. Never coming back to Firestone. Deuces. read more

Went in for an oil change and they broke my hood latch. The guy had an attitude and acted as though I came in with the broken hood latch, I did not. Now I have to go to the dealership to get the latch repaired and get the oil change I came in for initially. The damage done to my latch could've only been done by excessive force, if they did this, who knows what else can be done while your car is in their "care". read more

Firestone Complete Auto Care - Broken hood latch - Tires Near Me - Riverview, Florida

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Update: Two extra stars because the night service tech pulled through and I felt like he did everything to make it right. Communication between staff needs a massive overhaul as no one knows what is going on. Absolutely horrible. Called a night prior inquiring about a tire that had to be replaced the next day due to a trip coming up. They told me they will order it and it would be done by end of day the following day. I wake up early and drop my car off at 0700 when they open because the guy told me "the earlier the better." -- I heard nothing from them all day -- and call an hour before closing where they tell me "if it's on the board, it'll get done today." Well, an hour later they inform me that no one actually went to get the tire?? How does 12 hours go by and no one realized that the freaking tire was not there?? The guy who "gave me the bad news" at least sounded apologetic and embarrassed for his store. I got the feeling that they leave those guys in the dark and have them deal with the fall out from their poor management. I will never use these people again and advise everyone to stay away. read more

Wish I could select no stars. I have gone to Firestone for a long time. Do not go to this one. They have missed problems and when I moved the new Firestone found 2k worth of problems they had overlooked. Years later I decided to try.them again. Another mistake. Waited forever when I had an appt. Then they did not put water in for the windshield wiper. I was told I could get a free oil change by Sam the manager but today when I called he said no dice. Please save yourself a lot of headaches. read more

been coming here for a while, they have great costumer service and get things done fast.

I came to the Big Ben store to get a ABS brake flush . I was told there were 2 different brake flush and id chose the more expensive one which was for the ABS. They did a regular brake flush as I watched from across the bay. Then I'd ... More Service: Brake service & repair I came to the Big Ben store to get a ABS brake flush . I was told there were 2 different brake flush and id chose the more expensive one which was for the ABS. They did a regular brake flush as I watched from across the bay. Then I'd learned they did not do the ABS brake flush that I'd paid for. Found out from other things that were going on with my brakes. Called them up and they said they could get me in about 5 days later. Why not asap as I'd already paid for the service and my time. But no big deal just shocked at customer service. Mean while I replaced 4 new tire did a alignment replaced brakes rotor Calibers and brake hose. Had a problem with one of the fittings and it was leaking. Called and let them know that now that would need to be fixed. Took it in and waited an hour for them to get me in the bay. The guy was just going to do the ABS brake flush and id told him about the leak and explained that id already told the manager. He looked at the leak and yelled for manager LOL what the heck but ok. They had their little pow wow and said they would have to take the part off and send it off to Amazon Hose which would take about 5 days....hun? 5 days. I called Amazon Hose and they told me to bring it down and they could get it done in a few minutes. So I'd told the manager this and he could get the part off I would find a way to Amazon Hose and bring it back. Then they bring me my keys and I was what I need the part not my keys. Miss communication then manager says he can not install customers parts. Okay then take the part off and you go to Amazon Hose. No they couldn't do that so in the end they gave me my money back and sent me on my way. Okay that just happened. I would of given 1 star but they gave me my money back so 2 stars. I'd fixed the problem myself but what service. Always check reviews before you have something done. Had I checked this would of been a no not there from the other reviews I got to read. Man when am I going to learn to check reviews. read more

Unexceptable service!!!! I visited this Firestone on the big bend area actually I called and ask how much to have my vehicle fixed and he told me a price and said drop it off and it will be done by end of day. I drop my vehicle off at 9 am and they said they will call me when the repairs are on the way and when the vehicle is finished. We'll I waited all day no call from them so at 4:59pm before closing time for the store I called them asking about my car and they said they did not get to my car. Furiously I said am coming for my car and he said the store is closed so I said I am coming for my car I don't care if the store is close that's your problem you should of call me I coming for my car. Crazy situation read more

I go into this location, which I have been to multiple times before, for a flat tire. I wait 1-2 hours and then I am told that my tire is not repairable with the nail too close to side wall and firestone policy does not allow repair due to safety issues, eye roll here. I go to a small non corporate place and I find out that the nail is nowhere near sidewall and the red mark they made on tire is not even where the nail was I have enclosed pictures the white mark in pictures is from other place. What to conclude? Firestone lied to me to try and get me to pay more money by buying a new tire because I can't believe that they are too incompetent to not know the location of a nail. Be warned about this place I expected more from a corporate entity with Firestone's reputation. read more

Firestone Complete Auto Care - Tires Near Me - Riverview, Florida

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I had a flat tire and didn't have many options as I rely exclusively on my car to get to work every day. These guys squeezed me in when they were already busy and patched my tire in about an hour. I'm super appreciative of the help they gave me. read more

i will never in my life go to firestone again ever Dylan Wilkinson store manager does not like blacks at all this guy is rude and they broke my steering column my truck been there for two days they trespass me and called the cops this is not over read more

Appt or no Appt - doesn't matter. Had an Appt yesterday. Dropped vehicle and went and had lunch. When I returned car hadn't been moved!! They apologized for the delay - short staffed. 2 tires & alignment took 3.5 hours! Ridiculous. WORSE - the steering wheel is now 60-degrees off. 12 o'clock on wheel is now at 10 o'clock which is irritating but since so many buttons are located on steering wheel it's unacceptable . . . and then, just for fun, vehicle pulls hard to the right if going over 40 . . . So back to Firestone 2nd day in a row. Sam told me make sure I'm here by 4:00. I asked for 5:30 so I didn't have to leave work early. Told them that IF I must be here at 4:00 then I'd have to return to work - - made it by 4!! AGAIN they didn't start working on the car until 5:20!! So why did I have to leave work early and arrive at 4!? Why could I arrive at 5:30 as requested??! Could have worked another hour. Or when I arrived at 4:00 they could have said, sorry, won't get to it for 1.5 hours? So working on yet another 3 hour visit!!!??!! read more

quoted 385 for rear pad and rotor service initially, got a call back saying it was 485 instead.... show up and they say they forgot to include tax so bill was 535... WILL NOT BE BRINGING ANY CARS BACK TO THIS LOCATION. read more

This is my go to car care place. Always great customer service and if you have an appointment, they work pretty hard to try and get you out in a timely fashion. read more

Went here after a bad experience with Good Year. I called ahead and the gentleman told me I could come over and they'd check my tire immediately (as opposed to a 40-60 min wait just for an assessment with GY). Chad honored what he told me on the phone and checked me out immediately. He wrote up my order which included an oil change and patched tire. I was out in the quoted time and for was actually given a price ahead of service which was reasonable. They were super friendly and knowledgeable and I would highly recommend checking them out read more

Not a big review guy but some people deserve the credit, shout out to Chad. A few years ago I had a pretty bad visit which had me hesitant going back, but I had an emergency and throughout the entire process Chad was patient, efficient & knowledgeable. Seems their new staff is much better. read more

I went in for the lifetime alignment sale of 159. When I walked in he said it was 179, I told him I just called on the phone early in the morning and it was 159, so he looked it up and it was 159 miraculously! Then when I got my car back he tells me my power steering was leaking, when it was not leaking when I brought it in originally. After I drove away I discovered I did not have any power steering at all, or even when I pulled out of the spot. The technician cranked down on my inner tire rod ends and broke the seals in the steering rack. Resulting in fluid pouring out of both sides of the steering rack. Also failed to put the safety pin to keep it from loosening. Which should be done instead of tightening it down too far. So not only did they charge me $159, they also charged an extra $90 to make my car worse than it was originally, and then they have the gall to staple a $600 estimate to fix the steering rack to the back of the receipt read more

Firestone Complete Auto Care - Tires Near Me - Riverview, Florida

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Needed a quick flat changed so we can continue our trip home and they were able to squeeze us in. The staff was so friendly and helpful! Shoutout to Gee at the front!!! read more

I have so had enough with this place. A month or so ago I came in for new tires. I was told 1 1/2 hours including the time it would take to have a tire or two brought from another location. I decided to wait onsite and went to a restaurant next door for lunch. Came back an hour later and my car is still in the parking lot. Another hour, still in the lot. FOUR HOURS LATER, after much complaining on my behalf, they finally - and slowly - replaced the tires on my car. I watched them take their sweet time, talking and wandering around the shop, as if they didn't give a crap that I'd wasted more than half a day already. After 4 1/2 hours, they were finally done. UNACCEPTABLE. Today, I had a 2:00 appointment for an oil change. I again spent an hour having lunch next door. One hour and 5 minutes after my scheduled appointment time, and my car is still in the parking lot. Again, I have to ask someone why I'm still waiting. He says they'll get right to it. Now 25 minutes later and my car is on the lift but no one is even working on it. Don't waste your time and money here unless you enjoy wasting hours getting simple repairs and maintenance done. Update: 2 hours and 15 minutes later I'm finally checking out and the phone rings. Instead of asking the person to hold for one minute until we're done, he stops checking me out to help them. Really? I'm waiting to get the hell out of here but you think it's a good idea to make me wait even longer? Also, it's pouring buckets. There are 3 parking spots right outside the door. Thanks for parking my car on the very far side of the lot, just about as far away from the door as you can get. On purpose? read more

I brought my vehicle in for a back-light to be fixed and I told them 3 times to fix it....whelp, when I was checking out, I discovered that it wasn't done. When I brought it to their attention, they first didn't believe me so I had to show them. After they saw it they said they couldn't fix it. 5 hours of waiting for my car to get done there (had my oil changed and tires rotated as well) and I still have my back-light issue. They are VERY unorganized and the management doesn't seem to be running a tight system there. read more

I just want to say that I receive the best service when taking my Camaro into Firestone. I had several questions about my tires and how I should move forward in purchasing them. The gentleman at the counter named Terry helped me and show patience along with kindness to answer my questions. It's nice to know i can go to Firestone and feel at ease with my car concerns. Thank you again! read more

Lousy service.. First person at their door this morning with a flat front tire on service vehicle, i work a Mac Dill and had all my service cars brought here for maintenance service 8 years. The guy told me around 12:00, no calls. I call at 15:30 and the guy says I'm the next one on rack no calls. I call back at 17:30 and another guy says your next on rack, so I say hey I called at 15:30 and the guy said that. So this guy goes off in smart-ass way and tells me it wasn't him that told me that, I said hey I was latterly your first customer this morning g with two to three cars in parking lot one was mine and I am a recurring customer for years...so he goes off your next one on rack. Time is 19:25 no courtesy call or nothing...im done with Firestone on big bend riverview Fl. The service has gone to hell. Worst service and won't put up with i bring in a lot of our fleet vehicles. I am going to write corporate office. First customer at their dorr this morning couldn't take care of one flat. Military folks this place should be flagged off limits. read more

I had purchased a tire via Tire buyer and had it shipped to this location free of charge. It arrived the same day I ordered it , called and made an appointment to have tire installed. I arrived around 5pm and was out about 45 min later. Richard was helpful and professional and I will use them again in the future. read more

Very convenient, honest, and they tell you options without trying to force something down your throat. Couldn't be happier. In and out in a couple of hours. Very polite and informative. Downloaded the Firestone app which is pretty cool. My new service center! read more

This place is not a good place to get tires. Try Sam's or almost any other place around. The service is preformed by amateurs.

I've been here multiple times and every time they try as hard as they can to be accommodating and fair. The manager even gave me a ride one time when I had to end up leaving the car overnight. I've been impressed with this location since day one and will continue to come here whenever it's needed. read more