If you're a landlord, please stay away from this business. My experience with Gray Rose Managment was extremely costly, frustrating, and disappointing. They promised various services in their marketing materials, but none were delivered. It seems what they advertise is a complete lie. Melody, the property manager, had incorrect information in the advertisement, including a rent price that was close to $500 higher than what we had agreed upon and what was reasonable for the market. This misinformation led to my unit sitting on the market without any traction until I terminated my contract with them. They re-used the old ad that I wrote but forgot to edit important details like the move-in dates. These are unacceptable mistakes that property management companies should never make. Additionally, dates for posting the ad and estimates for the repairs were often delayed and things only got done after I reminded Melody. After terminating the contract, they subtracted an unreasonable amount from my owner account for services that were never delivered or done incorrectly. When I asked, they were unable to justify these amounts and my emails continue to be left unanswered. The overall lack of professionalism and accountability at Gray Rose Managment is unacceptable. I regret choosing them and would advise others to steer clear of this company. read more

The Gray Rose Management team has been an absolute godsend since taking over the management of our 8-unit apartment building in Pasadena. From the outset, their diligence and professionalism made the transition seamless and remarkably easy. They efficiently handled every detail, from notifying the renters to seamlessly integrating new management protocols. Their communicative approach ensured that all parties were well-informed and comfortable with the changes, greatly reducing the stress typically associated with such transitions. What truly stood out was how the Gray Rose Management team prioritized making everything simple and straightforward for us and the tenants. Their ability to manage the property with such care and efficiency has not only improved the overall operation but has also enhanced the living experience for our renters. The peace of mind that comes with knowing our property is in such capable hands is invaluable. We are incredibly pleased with the ease and comfort that Gray Rose Management has brought to managing our property. Their team's commitment to excellence is evident in every interaction, and we couldn't be more confident in their abilities. Choosing Gray Rose Management has been one of the best decisions we've made for our property, and we look forward to a long and successful partnership. read more

Over the past year, Mike and Melody from Gray Rose Management have been nothing short of exceptional in managing our apartment building in Panorama City. After transitioning from a previous management company that was unattentive and left many maintenance issues unresolved, Mike and Melody stepped in and truly transformed the management of our property. Their proactive approach and attention to detail have been instrumental in picking up the pieces left by the prior company. They have not only addressed long-deferred maintenance issues efficiently but have also been pivotal in resolving multiple compliance issues with the city, ensuring that our property meets all necessary regulations. Mike and Melody's dedication and thoroughness have significantly improved the condition and operation of our building, leading to greater tenant satisfaction and a more professionally managed environment. Their ability to handle challenges and communicate effectively with us as property owners has been especially commendable. We highly recommend Gray Rose Management for anyone looking for diligent and effective property management. Working with Mike and Melody has been a game-changer, and we are incredibly pleased with the results. Their expertise and commitment are evident in the smooth running of our property today. read more

The team at Gray Rose Management truly exceeded our expectations when we moved out-of-state last month. They seamlessly facilitated the process of finding and moving an amazing family into our rental condo in San Gabriel, significantly reducing our stress and managing the entire process with exceptional professionalism. From the start, Gray Rose demonstrated their commitment to not just meeting, but surpassing our needs. They took care of every detail, ensuring that we didn't have to worry about anything during our relocation. Their ability to handle the logistics, from screening potential renters to finalizing the lease, was nothing short of impressive. We are delighted with the family that moved into our condo, and it's all thanks to Gray Rose's diligent and thoughtful approach. Additionally, communication with their team has always been fantastic. They keep us informed and are always available to answer any questions or address any concerns. Choosing Gray Rose Management was one of the best decisions we made in ensuring our property was in good hands. Their dedication to their clients and expertise in property management is evident in every interaction. We highly recommend their services to anyone looking for reliable, stress-free property management. read more

Gray Rose Management provided an exceptional service during the recent replacement of the electrical system in our new house. They truly excelled in finding the most cost-effective solutions, ensuring that we received the best possible service at a reasonable price. Their commitment to combining quality with affordability made a potentially stressful process much smoother. Melody, in particular, was phenomenal throughout the entire project. Her regular updates and clear communication kept us well-informed every step of the way. Her professionalism and dedication to customer satisfaction were evident, as she meticulously managed every detail and promptly addressed any concerns we had. Her ability to keep the project on track and within budget while ensuring all our needs were met was truly commendable. Thanks to Gray Rose Management and Melody's outstanding efforts, we now have a fully upgraded electrical system that meets all our needs without breaking the bank. Their expertise and thoughtful approach to property management have made a significant impact, and I couldn't be more satisfied with the outcome. I highly recommend their services to anyone looking for reliable and cost-effective property management solutions. read more

Daisy has been an absolute star in managing our property in San Gabriel, particularly when it came to a recent urgent situation with the air conditioning. Amidst an unusually hot spell, one of our new renters faced a significant challenge when their air conditioning unit failed. Daisy's response was swift and effective, exemplifying the highest standard of customer service. She and her team were incredibly proactive in keeping both me and the tenant informed every step of the way. Her communication was clear and frequent, ensuring that we were both comfortable with the process and progress being made. Thanks to her diligent efforts, the air conditioning issue was resolved in record time, a relief given the extreme temperatures. Daisy's commitment to excellence and her ability to handle urgent issues with such grace and efficiency truly set her apart. Her dedication not only resolved a critical issue quickly but also reinforced the trust and comfort our tenants feel in our management. I am profoundly grateful for Daisy's hard work and exceptional service, and I cannot praise her enough for her role in maintaining our property's reputation as a great place to live. Thank you so much, Daisy! read more

Gray Rose Management has been managing my two rental properties in Los Angeles for the past three years, and I wholeheartedly recommend their services to any property owner seeking reliable, thorough, and friendly property management. Transitioning from self-management to professional management with Gray Rose was one of the best decisions I could have made. After managing the properties myself, the relief of handing over the reins to such a competent and professional team cannot be overstated. It's been incredibly reassuring to know that my properties are well taken care of, with rents collected promptly and every detail managed meticulously. Nicole, in particular, has been a standout member of the Gray Rose team. Her availability and readiness to assist whenever I have questions, especially around tax time for my CPA, make a significant difference. Her expertise and responsiveness ensure that all financial and administrative matters are handled efficiently, which is invaluable. The peace of mind that comes from knowing that my tenants are happy and that every aspect of my properties is in order has truly allowed me to focus more on my own life and less on property-related stress. read more

Chris and Mike from our landscaping team did an outstanding job with the recent updates to the landscaping at our apartment building in Van Nuys. Their diligence and expertise were evident throughout the entire process, from planning to execution. They approached the project with a level of professionalism and attention to detail that truly set them apart. Both Chris and Mike were incredibly helpful, providing us with expert advice on how to enhance the aesthetic and functionality of our outdoor spaces. They were committed to ensuring the landscaping not only looked beautiful but was also sustainable and easy to maintain. Their suggestions were thoughtful and well-suited to our property's needs. Thanks to their hard work and dedication, our apartment building now boasts a refreshed and vibrant landscape that enhances the overall appeal and atmosphere of the property. We are deeply appreciative of their efforts and the care they took in helping us achieve such wonderful results. I highly recommend their services to anyone looking to upgrade their landscaping with the help of knowledgeable and efficient professionals. read more

Gray Rose Management, with Jorge at the helm, has been an absolute lifesaver in managing our tenant's maintenance needs. Jorge's commitment to excellent customer service has not only made our lives as landlords significantly easier but has also saved us money on repair costs. He has a remarkable ability to address tenant maintenance issues promptly and diligently, ensuring that our property remains in top-notch condition. His proactive approach to maintenance has helped us catch and resolve potential problems before they escalate, ultimately reducing our expenses. Jorge's expertise and dedication are truly commendable, and we couldn't be more grateful for his outstanding service at Gray Rose Management. read more