These are my guy's. I'm unfortunately, only giving it 4 stars b/c there seems to be some unwritten…read morelaw that a music store has to employ a few rude jerks, that I simply refuse to do any business with. Fortunately, the majority of the staff are great, helpful, friendly and even have conversations on mutual recommendations. Also, credit must be given to one individual who has made up for an incident that goes beyond terrible service to neglectful, but the manager took care of that and he has proven to be more hospitable. They always encourage me to try out equipment that they truly think I'll dig. I just refuse to take advantage of their generous nature unless I'm able to make an actual purchase. I have made some exceptions however. I do wish their return policy wasn't so tight, but it's a simple case of "People ruining thing's for everybody else" that have compelled them do so. Great conversations, great prices. Anybody who is criticizing their price range I am compelled to ask where are you finding better? (Aside from one store that specializes in USED gear) Money's tight our economy is in shambles and these guys are doing the very best that they can to keep their stock affordable. I always say, these guys are my hombre's AND I HAVE NEVER USED THAT TERM IN MY LIFE!

A local music shop that allows people to come in and just enjoy the atmosphere. With well over 100…read moreinstruments on display, there is something for everyone. We were able to touch and play anything we wanted and the store employee Rob was out of this world helpful. He seemed to genuinely care about the instruments and the people he sold them to. He showed my son a few tricks for his newly purchased mandolin and he even made sure it was tuned perfectly for us before we left. We had such a good experience in this place, we made sure to visit it twice while we were in Ottawa. If you're an officionado of music, this is the place to go!!! If we ever come back to Ottawa, we will definitely come back here.

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa

A wonderful relaxed environment, and very knowledgeable staff…read more A great variety of beautiful instruments. I'm delighted with my purchase, well worth a journey into town.

Metro Music is awesome. Danielle the owner is an old friend by now. I drop in and play guitar often…read morejust because the store is so welcoming and friendly. There's nothing quite like a small locally owned business. Danielle and her staff are experts at what they do and will set beginners and expert musicians alike up with just the instruments and accessories you need. I've bought several things from Metro Music including a guitar, strings, stands and so on. I've always been 110% satisfied with the friendly local service and the quality of my purchases. Thanks for contributing so much to the Glebe community Danielle!! Nigel Shaw, the Glebe, Ottawa.

Baron and TCM instruments are hardly even worth it to use just as decor items, let alone…read moreserviceable musical instruments. Kind of sad rly. owners are pretty rude as well and are quick to kick pok out if they think you're just browsing...

I am writing this review from an experience I had 14 years ago at this place. I was just a middle…read moreschool child who needed a flute for class. The old guy (I think the owner) lashed out at my parents and threatened us with the big dog at the front entrance. I recall he was shouting some pretty racist remarks... we're of Asian ethnicity. Horrible service and it seems like others have had similar problems with the old guy with him screaming and threatening etc.

I bought a guitar pickup and the dude did not want to give me the box it cam with it.. Kinda cheap…read moreexperience. considering they sell guitars close to 10k and did not want to spare a box for the pickup.. just put it in a cheap bag.. . i did not go back..

Just checking in from (way) south of the border. I was planning to buy a new Martin from one of a…read morecouple dealers in the US, but contacted Lauzon with a question about the guitar they had listed on Reverb. Dave responded immediately, even though it was after the store had closed, and offered the guitar at a price several hundred dollars cheaper than the least expensive quote form a US dealer. It shipped the next morning, very impressed.

Honestly I have brought a lot of business here over the past couple of years. I have never had any…read moreissues and am always treated with respect. Recently I had to bring my DJ equipment in to pawn as I needed money. My equipment was brand new with a brand new specially ordered flight case from Native Instruments for my Traktor Kontrol S8. It was in there for a few months. when the day finally came that I could go and liberate my equipment I was greeted with an unfortunate surprise. My brand new flight case seemed to be warped and was not properly closing. I also noticed a small dent on one of the metal edges of the case. I said is it maybe humidity that caused this damage as the front window of the shop has been missing for about the last half a year or so. he said no that wasn't it... I asked well what happened because you guys wouldn't have taken it in this condition. I was not answered to my satisfaction but was just happy to have my stuff back so I left, But I really shouldn't have. a week or so later I plugged my equipment in and felt a shock of fear when one of the screens on my equipment malfunctioned and glitched out... I updated the software and hoped this would fix the issue. The glitch has not occurred again since but I have only used it once since then. However the case was brand new and had cost me almost $300 I am disappointed in the condition in which it was returned to me. I am not saying I won't ever return here but I will be much more choosy with what I decide to leave there. I don't want to jump to assumptions but the few times I've brought it up with staff the issue was deflected or ignored really. I am worried that perhaps my equipment had fallen or been possibly damaged and I have not been fully informed. perhaps the damage is just cosmetic but I feel I should be reimbursed for the case which is not in the same condition it was when I brought it in.

Absolutely a buisiness with Integrity. The owner David is fair, honest and gives best value on your…read morejewelry. This was my experience...in fact, my first! Furthermore, he explained how my decision to take only a percentage of the monetary value he offered me was a smart one given my circumstances. I had not realized what I had was so valued and I had only needed to borrow a certain amount for few days. Of course I threw in a little bit of spending for me! In addition, he gave me a brief explanation of how a Pawn Shop all worked. He showed me a chart of how much he would make as the amount incremented. Hence, the extra amount I would have to pay back! I was grateful for his integrity. Thank you David! Kindly, Deborah