I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I got home after checking this place out, literally an hour after I wrote this review…read more And overall, I liked the place, the people were nice, I asked one of the guys If I could try out one of the SG/SG-Style guitars, it was fun. This may help me out if I decide to buy an SG, additionally, one of the other workers helped me out with how to figure out the amplifier for distortion and gain, very helpful. Another thing that's interesting is that I didn't necessarily have to them if they could bring one of the guitars down, which I guess is mid, because I was obviously not trying to drop a guitar while trying to be able to try playing it and see what it was like. But otherwise, it was fun, the place was nice and organized, I definitely look forward to coming again.

I would have preferred to give the men at Spaceman 7 stars.(representing perfection) The service…read morehere is incredible and so honest. I was told that the cost of repairing my acoustic guitar would exceed it's value which I agreed. although I did not get the work done, guess what the repairman did anyway? He did two different adjustments @ N/C and I notice that at least it plays better now and I can still enjoy getting some playing time out of it. I have been doing business with Spaceman/Songbird for years and will continue to do so and recommend them whenever and wherever I can. Chris(a happy customer)

Outstanding staff and service for string players at all levels. The go-to place for supplies,…read moreinstruments, and advice, or just to make connections. David Doyle is a very highly skilled violinist and luthier, and his staff are all players with a full understanding of their instruments. The Sound Post is well known and beloved in the Ottawa music community. They treat their customers with friendliness and respect.

The Sound Post was recommended by my child's violin instructor because of his own experience as…read moreboth a teacher and professional. My child was just 4 at the time and they made sure that the violin was the right size and took all precautions during covid. Because of her age and the small size of the instrument (1/10) we went with renting - she is now 6 and isn't big enough to go up in size just yet. At another point we needed to get a new bow because of an unfortunate accident and they were so helpful. While their rental rate is a bit more than some of the other music stores, it is worth it knowing that our daughter will always have the right size as all staff are fully experienced with stringed instruments. They also have cellos, violas, and basses for rent and sale; offer restoration/repair; music stands; music books; and all the other accessories you might need. The nice thing is that they do have the very small sizes, including the 1/32, I believe. Her ensemble instructor has also recommended going to this place. I completely recommend going to The Sound Post, especially if just starting out.

Fantastic guitar service from a knowledgeable luthier. Would trust him with any of my guitars.read more

Was struggling with my Easton acoustic until I got it set up by Weston Insturuments - WOW what a…read moredifference. Now it is so much fun to play, I can't put it down. They said it would be a week but it was only a few days. Thank you Ian and team!

Gilles provided a quick and professional setup of my vintage guitar. His rates are excellent and I…read morehad the guitar back next day. Lots of cool stuff on display and two great dogs. Highly recommend Gilles and Gray's Custom Guitar Shop.

I bought a Tagima guitar and the owner gave me a model upgrade and a free setup. Guitar looks…read moreperfect at first but I discovered that the nut is moving everytime string is bended . Gilles the owner advised me to just glue the nut and if I want to send it back to them I have to pay for the shipping?! Another issue with the guitar they send me a different tremolo arm and took days for them to find the correct whammy bar.I realized they send me a display unit although I indicated that I prefer an unopened unit. I would not recommend to shop from them based from my experience. You will be on your own if you encounter issue specially if you are ordering online and shipping to other province.Go buy from somewhere else!

My 4 yo is learning piano at this music school, the teacher Emily is really nice and patient with…read morekids, and the front desk staff is always so nice. The place isnt big, but its nice and clean. The only recommendation , i hope they could update their pianos.

I used to take piano lessons here! It is on the second floor of the Conroy Mall, right at the end…read moreof the hall beside the elevators. You open the door to find a little waiting area with chairs and magazines for students and teachers. It's small, but very comfortable, and the piano rooms themselves are perfect for learning how to play an instrument, not stuffy or cold like other music schools. The teachers are very sweet and knowledgeable, and really know how to teach, not just demonstrate. While I was enrolled there, they never forced me to practice at home, but they definitely persuaded me to through encouragement. They don't let you slack off, and they stress that with practice, you'll get better. Very nice music academy!

Absolutely a buisiness with Integrity. The owner David is fair, honest and gives best value on your…read morejewelry. This was my experience...in fact, my first! Furthermore, he explained how my decision to take only a percentage of the monetary value he offered me was a smart one given my circumstances. I had not realized what I had was so valued and I had only needed to borrow a certain amount for few days. Of course I threw in a little bit of spending for me! In addition, he gave me a brief explanation of how a Pawn Shop all worked. He showed me a chart of how much he would make as the amount incremented. Hence, the extra amount I would have to pay back! I was grateful for his integrity. Thank you David! Kindly, Deborah

Honestly I have brought a lot of business here over the past couple of years. I have never had any…read moreissues and am always treated with respect. Recently I had to bring my DJ equipment in to pawn as I needed money. My equipment was brand new with a brand new specially ordered flight case from Native Instruments for my Traktor Kontrol S8. It was in there for a few months. when the day finally came that I could go and liberate my equipment I was greeted with an unfortunate surprise. My brand new flight case seemed to be warped and was not properly closing. I also noticed a small dent on one of the metal edges of the case. I said is it maybe humidity that caused this damage as the front window of the shop has been missing for about the last half a year or so. he said no that wasn't it... I asked well what happened because you guys wouldn't have taken it in this condition. I was not answered to my satisfaction but was just happy to have my stuff back so I left, But I really shouldn't have. a week or so later I plugged my equipment in and felt a shock of fear when one of the screens on my equipment malfunctioned and glitched out... I updated the software and hoped this would fix the issue. The glitch has not occurred again since but I have only used it once since then. However the case was brand new and had cost me almost $300 I am disappointed in the condition in which it was returned to me. I am not saying I won't ever return here but I will be much more choosy with what I decide to leave there. I don't want to jump to assumptions but the few times I've brought it up with staff the issue was deflected or ignored really. I am worried that perhaps my equipment had fallen or been possibly damaged and I have not been fully informed. perhaps the damage is just cosmetic but I feel I should be reimbursed for the case which is not in the same condition it was when I brought it in.

Thank you Andre for recommending Mayuko to be our piano tuner. She came today and was very friendly…read moreand professional. She even loved our dog! She tuned the piano competently in about 1.5 hours and charged a reasonable price ($125). We will definitely have her back!