I discovered Fleet Pro Sound and Lighting one day while looking for quality studio monitor speakers…read moreand subs. Upon entering, I was greeted by John, a musician that was very personable. He was able to demonstrate products that were compatible with my price range. I have since been back for synthesizers, motorized control surfaces, more speakers and a guitar for my young daughter. I definitely recommend this company. But watch out - it's hard to leave without buying something. This is definitely my favourite music store.

The salesman there sold me a guitar stand and assured me it would work with my bass... A Fender…read moreJazz. The most expensive stand there. Surprise, it didn't work, and I can only return it for store credit. Just remember this, stupid people work there, and stupid people give it good reviews. This place is a joke.

My favourite story to tell about Lauzon's demonstrates what a high quality, ethical business this…read moreis. I purchased a Collings guitar from Lauzon's some years ago at a time when Collings' prices were steadily rising. The Canadian dollar was also dropping at the time, so every dealer in North America had raised the price of their existing Collings stock as the market changed, but NOT Lauzon's. My guitar was sold to me at the price placed on it when it arrived, which in hindsight was an exceptional deal as today the guitar sells for 80% more than I paid for it. When a business is ethical about pricing, it tells you everything you need to know about integrity and quality. Lauzon's has always been good to me, and I have had tons of support from the staff and the owner. It is a family business, and you can feel that in the way they do everything.

I bought a guitar pickup and the dude did not want to give me the box it cam with it.. Kinda cheap…read moreexperience. considering they sell guitars close to 10k and did not want to spare a box for the pickup.. just put it in a cheap bag.. . i did not go back..

I love this store. It is one of the most welcoming and comfortable businesses to visit. True Bijoux…read morealso has beautiful merchandise at very fair prices. It's a joy to do business with Lindsay and staff.

True Bijoux is one of the best jewellers I have worked with. Their customer service is fantastic,…read morewith an honest and caring approach. Their products are of excellent quality (I really like their estate jewellery), and their craftsmanship is stunning. Most importantly, it is a joy to visit. The staff always make me feel like a guest, rather than just a customer. True Bijoux has to be one of Ottawa's finest locally owned, and run businesses. --J.E.C.--

what the F this place has a nices people there i go in just to look around ending up talking and…read morechilling until he gets sick of me and tells me to get out lol (JOKE) great prices perfect location :) and prices are great and i love his movie selection i picked out all the good ones .... and ya I'm the big guy with the NBA jerseys on THIS PLACE ROCKS

waiting for this man to make things right . store was dark told him i was looking for 1.00 tdw…read moreearrings real diamonds. Told me These were 1.00 tdw l1 l2 diamonds. looked nice in the dark very good light trick. I asked one sort of looks yellow he said they are beautiful real diamonds.Bought them brought them home and noticed one has 2 huge black carbon dots inside meaning the quality is much lower aswell as second diamond is yellow with brown inside dots. Weakend lowest quality diamond i brought them to 3 jewellers in town i know and they measured them as .34 carot each diamond for the pair equalling .68 carot TDW not 1.00 TDW aswell as the quality 1250 was his asking price he said for 800 good deal but these are worth nothing period so he basically stole 800 dollars. I asked him to make things right respectfully as a customer. He offered store credit and then blocked me on facebook and said to stop messaging him.

My 4 yo is learning piano at this music school, the teacher Emily is really nice and patient with…read morekids, and the front desk staff is always so nice. The place isnt big, but its nice and clean. The only recommendation , i hope they could update their pianos.

I used to take piano lessons here! It is on the second floor of the Conroy Mall, right at the end…read moreof the hall beside the elevators. You open the door to find a little waiting area with chairs and magazines for students and teachers. It's small, but very comfortable, and the piano rooms themselves are perfect for learning how to play an instrument, not stuffy or cold like other music schools. The teachers are very sweet and knowledgeable, and really know how to teach, not just demonstrate. While I was enrolled there, they never forced me to practice at home, but they definitely persuaded me to through encouragement. They don't let you slack off, and they stress that with practice, you'll get better. Very nice music academy!

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

I attended a piano lesson here with my friend and her daughter (it was the daughter's lesson). I…read morehave to say that as a fellow music teacher, I was extremely impressed with the teaching style. The lesson was well rounded, including games, improvisation and theory, as well as the practical playing aspect. The teacher welcomed us to stay in on the lesson. The prices here are a bit lower than the average in the area and you can tell that the teachers love their jobs. Private or semi-private lessons are offered and available in several languages. There is also an option here to rent keyboards or violins if you don't have your own yet. The owners also perform and are available to provide music for special occasions.

Great experience with the teacher, horrible experience with administration and location. Lack of…read moreresponse from the owners when there are student issues. They are pushy, rude and quick to respond only when it is to their benefit. Definitely not a school for adult students with busy schedules. Make sure to read their whole website before agreeing to attend this school. Disappointing.

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa