I'm certainly not overly impressed. I brought my guitar here…read moreto get fixed and cleaned up. The specific problem is fairly minor, the bone doesn't fit properly in the bridge. (I'm not sure how this can be fixed exactly, but I know it's not right) As a result the bone sits at roughly a 70 degree angle (as opposed to 90 degrees). The sales person suggested a tune-up and they would look at the bone/bridge. And since the had to be taken off I had to buy new strings for them to put on. OK, no big deal. A week later, I go to pick it up. $45 for the tune up (not including $21 for the strings). I seriously have no idea what I paid $45 for because everything is exactly the same. They changed the strings. And from what I can tell that's the only thing they did. They didn't even clean the guitar. It's still full of dust. They didn't change the pins, they didn't wipe the damn thing down, they didn't adjust action (not that it needed it) and most importantly they didn't address the bone/bridge issue. I asked the sales person when picking it up (a different person this time) what was done, and he responded with two things. 1. "it's not actually a bone, it's plastic" (Umm yeah, I know, put that's the name of the part) 2. "I suggest you use an old credit card and cut a piece off to shim the bone". SO WHAT DID I PAY $45 FOR??? I know how to change strings, I could have done that myself, thanks. I know this isn't an expensive guitar but they kept saying things like "so you haven't played in a few years and your getting back into it?" Here's the deal. I have a $5,000 guitar at home. This inexpensive one is the 1st guitar I ever owned, and I want it fixed up so I can play it at my wedding (for nostalgia sake). Not that this should matter, someone with an expensive guitar and someone with a cheap guitar should get the exact same treatment and respect. Am I asking too much here? Just wipe down the guitar? Maybe give me a call and give me options for the issue I have before slapping on strings (that I paid extra for) and giving me a bill? I expected more. And I probably won't go back. There are other music stores in town that would likely appreciate my business (and my repeat business).

I had a problem with the Gibson G-45 studio guitar I had purchased in October. The Frets from the…read more12-15 were pretty much dead. I took into for warranty work and when I got it back it was playing better than the original set up. The tech, Kelvin Henderson, offered some great advice that I will heed. As far as the dead frets are concerned, after some tweaking and a bit of work Kelvin rectified the issue. Thank you Kelvin!

These are my guy's. I'm unfortunately, only giving it 4 stars b/c there seems to be some unwritten…read morelaw that a music store has to employ a few rude jerks, that I simply refuse to do any business with. Fortunately, the majority of the staff are great, helpful, friendly and even have conversations on mutual recommendations. Also, credit must be given to one individual who has made up for an incident that goes beyond terrible service to neglectful, but the manager took care of that and he has proven to be more hospitable. They always encourage me to try out equipment that they truly think I'll dig. I just refuse to take advantage of their generous nature unless I'm able to make an actual purchase. I have made some exceptions however. I do wish their return policy wasn't so tight, but it's a simple case of "People ruining thing's for everybody else" that have compelled them do so. Great conversations, great prices. Anybody who is criticizing their price range I am compelled to ask where are you finding better? (Aside from one store that specializes in USED gear) Money's tight our economy is in shambles and these guys are doing the very best that they can to keep their stock affordable. I always say, these guys are my hombre's AND I HAVE NEVER USED THAT TERM IN MY LIFE!

A local music shop that allows people to come in and just enjoy the atmosphere. With well over 100…read moreinstruments on display, there is something for everyone. We were able to touch and play anything we wanted and the store employee Rob was out of this world helpful. He seemed to genuinely care about the instruments and the people he sold them to. He showed my son a few tricks for his newly purchased mandolin and he even made sure it was tuned perfectly for us before we left. We had such a good experience in this place, we made sure to visit it twice while we were in Ottawa. If you're an officionado of music, this is the place to go!!! If we ever come back to Ottawa, we will definitely come back here.