These are my guy's. I'm unfortunately, only giving it 4 stars b/c there seems to be some unwritten…read morelaw that a music store has to employ a few rude jerks, that I simply refuse to do any business with. Fortunately, the majority of the staff are great, helpful, friendly and even have conversations on mutual recommendations. Also, credit must be given to one individual who has made up for an incident that goes beyond terrible service to neglectful, but the manager took care of that and he has proven to be more hospitable. They always encourage me to try out equipment that they truly think I'll dig. I just refuse to take advantage of their generous nature unless I'm able to make an actual purchase. I have made some exceptions however. I do wish their return policy wasn't so tight, but it's a simple case of "People ruining thing's for everybody else" that have compelled them do so. Great conversations, great prices. Anybody who is criticizing their price range I am compelled to ask where are you finding better? (Aside from one store that specializes in USED gear) Money's tight our economy is in shambles and these guys are doing the very best that they can to keep their stock affordable. I always say, these guys are my hombre's AND I HAVE NEVER USED THAT TERM IN MY LIFE!

A local music shop that allows people to come in and just enjoy the atmosphere. With well over 100…read moreinstruments on display, there is something for everyone. We were able to touch and play anything we wanted and the store employee Rob was out of this world helpful. He seemed to genuinely care about the instruments and the people he sold them to. He showed my son a few tricks for his newly purchased mandolin and he even made sure it was tuned perfectly for us before we left. We had such a good experience in this place, we made sure to visit it twice while we were in Ottawa. If you're an officionado of music, this is the place to go!!! If we ever come back to Ottawa, we will definitely come back here.

My favourite story to tell about Lauzon's demonstrates what a high quality, ethical business this…read moreis. I purchased a Collings guitar from Lauzon's some years ago at a time when Collings' prices were steadily rising. The Canadian dollar was also dropping at the time, so every dealer in North America had raised the price of their existing Collings stock as the market changed, but NOT Lauzon's. My guitar was sold to me at the price placed on it when it arrived, which in hindsight was an exceptional deal as today the guitar sells for 80% more than I paid for it. When a business is ethical about pricing, it tells you everything you need to know about integrity and quality. Lauzon's has always been good to me, and I have had tons of support from the staff and the owner. It is a family business, and you can feel that in the way they do everything.

I bought a guitar pickup and the dude did not want to give me the box it cam with it.. Kinda cheap…read moreexperience. considering they sell guitars close to 10k and did not want to spare a box for the pickup.. just put it in a cheap bag.. . i did not go back..

Outstanding staff and service for string players at all levels. The go-to place for supplies,…read moreinstruments, and advice, or just to make connections. David Doyle is a very highly skilled violinist and luthier, and his staff are all players with a full understanding of their instruments. The Sound Post is well known and beloved in the Ottawa music community. They treat their customers with friendliness and respect.

The Sound Post was recommended by my child's violin instructor because of his own experience as…read moreboth a teacher and professional. My child was just 4 at the time and they made sure that the violin was the right size and took all precautions during covid. Because of her age and the small size of the instrument (1/10) we went with renting - she is now 6 and isn't big enough to go up in size just yet. At another point we needed to get a new bow because of an unfortunate accident and they were so helpful. While their rental rate is a bit more than some of the other music stores, it is worth it knowing that our daughter will always have the right size as all staff are fully experienced with stringed instruments. They also have cellos, violas, and basses for rent and sale; offer restoration/repair; music stands; music books; and all the other accessories you might need. The nice thing is that they do have the very small sizes, including the 1/32, I believe. Her ensemble instructor has also recommended going to this place. I completely recommend going to The Sound Post, especially if just starting out.

Dealing with the folks at Ottawa Pianos has been a very positive experience for me. The piano…read morepurchased (Yamaha GC1) was to be a surprise for my daughter and Lili and Kim were on board for helping to keep it that way. They made sure to advise me of everything I needed to know regarding the piano and even made sure that the movers were advised of the situation. This worked out beautifully as the movers called ahead to make sure the coast was clear (i.e. my daughter was out of the house). They had the piano installed and were gone before she returned so it was a complete shock to her to see the baby grand sitting in her living room. Needless to say, she is overjoyed and so am I. Many thanks to Lili and Kim at Ottawa Pianos and also to the lads at McConville Movers! Mission accomplished!

As an adult learner, returning to piano lessons after many decades, I highly recommend this place…read morefor instruction. I found the Music Director to be professional in presentation, an active listener of my plans and supportive of my hesitancy to return to formal lessons. In order to be paired with 'right' teacher (Harris is fabulous!) I was encouraged to provide a detailed note about myself as a learner, as well as clues about an 'ideal teacher' and goal statement in order to ensure my success with getting started with lessons and remaining engaged. I found the instruction to be encouraging and always flexible - responding to my needs and desires. My experiences with Ottawa Pianos have exceeded expectations.

Baron and TCM instruments are hardly even worth it to use just as decor items, let alone…read moreserviceable musical instruments. Kind of sad rly. owners are pretty rude as well and are quick to kick pok out if they think you're just browsing...

I am writing this review from an experience I had 14 years ago at this place. I was just a middle…read moreschool child who needed a flute for class. The old guy (I think the owner) lashed out at my parents and threatened us with the big dog at the front entrance. I recall he was shouting some pretty racist remarks... we're of Asian ethnicity. Horrible service and it seems like others have had similar problems with the old guy with him screaming and threatening etc.

I had a Taylor guitar with action off the charts. It was fixed in just a few days at a great price…read more It plays better than it ever has now. Thanks!

A wonderful relaxed environment, and very knowledgeable staff…read more A great variety of beautiful instruments. I'm delighted with my purchase, well worth a journey into town.

We recently purchased a used drum set. We figured it might be a good idea to have a professional…read morecome over and look at the set-up and tune our new toy. I looked up "drum set tuning" and I clicked on the first website that caught my eye. I was very lucky. Mike McNeil came over and tuned out set, answered all our questions, told us what we might need going forward and gave my daughter a drum lesson as well. He worked very hard. He stayed for over 3 hours tuning, fixing the heights and offering advice. We were very pleased and my daughter was very happy. He takes his job very seriously. I highly recommend this young musician who also has a music degree from my alma mater UofO.

From the owner: I teach drum lessons through Skype & Zoom!…read more My program covers technique & many different musical styles (pop, rock, jazz, various Latin styles & many more). We also cover rudiments, grooves, music reading, odd time signatures, fills, time, many musical/drumming concepts & playing along to songs. Much of the lesson material for novice to intermediate level (& some advanced/professional material) is provided by me free of charge (files sent by email). There are published books to purchase at various points. My online lesson set up has evolved quickly with more improvements to come. My current set up allows me to play along to songs or a metronome in a way that allows you to hear both my drums & the song/metronome. I have 9 mic's on the drums & 1 mic on my voice to greatly enhance the clarity of the sound. This also increases separation between the different parts of the kit to help students better identify what I'm playing. The dedicated vocal microphone mounted to my headphones also allows me to speak & be heard no matter what angle I'm facing & allows me to be heard if I'm speaking while playing something on the drums. I have 5 cameras set up that I can switch between to emphasize a certain part of the kit depending on what I am demonstrating (pedals etc..). Other then the overall volume level which students can control on their end, the specific audio settings/overall mix & the camera angles are controlled by me (students cannot interactively control these on their end).

I had a problem with the Gibson G-45 studio guitar I had purchased in October. The Frets from the…read more12-15 were pretty much dead. I took into for warranty work and when I got it back it was playing better than the original set up. The tech, Kelvin Henderson, offered some great advice that I will heed. As far as the dead frets are concerned, after some tweaking and a bit of work Kelvin rectified the issue. Thank you Kelvin!

Apparently, "new" now means "previously displayed, visibly handled, and tastefully pre-tarnished."…read more I purchased a flute at LM Kanata location that was sold to me as "new". Upon closer inspection at home, however, it had obvious discoloration, tarnishing, and signs of handling. It was, in fact, a display instrument--a minor detail the store apparently considered too unimportant to disclose before taking my money. When I returned it, the response was even more impressive. Rather than acknowledge that a visibly tarnished display instrument should not have been sold as new without disclosure, the sales staff were rude and dismissive. A person who introduced himself as the shop's repair technician decided to join the conversation, only to dismiss the visible marks as "just tarnish." How reassuring. Perhaps scratches are "just scratches," dents are "just dents," and honesty is "just optional." There was no meaningful apology, no acceptance of responsibility, and no apparent understanding of why a customer might object to paying the new-instrument price for a handled and tarnished display model. Instead, I was treated as though noticing the condition of the flute was somehow the real problem. I returned it immediately and left. Buying an expensive musical instrument requires trust, and this store managed to lose mine before I played the first note. Very disappointing, thoroughly unprofessional, and an excellent lesson in why customers should inspect the meaning of the word "new" before shopping here.