Called to end service at an apartment and a home and start service at a new rental June 2024 and…read morethey only transferred service and never stopped apartment or home. Few months after initial call I called and again requested end service at apartment and home, and they ended service at home but I later found out not at the apartment. After my call in June 2024, I start to get two emails each month: one stating it was a new bill for the apartment and that the amount due is "0.00", the other saying the recurring payment is "Aborted" and "has been stopped" for the apartment account. In April 2025 I changed the automatic payment for my bill (for the new rental) and then realized that they were still billing me for the apartment I hadn't lived in for 9 months because I was now getting automated withdrawals from two checking accounts. I called City of Richmond and they said they had no record of me asking at my last two calls (which were documented) that I needed to cancel service at the apartment (which was one of main reasons I called them twice before). City of Richmond further ignored the fact that I've been getting monthly emails from them since July 2024 about the apartment account stating that 0.00 was being billed and that my auto payment was being aborted. They told me they would not reimburse me anything (blaming me for not canceling service even though called them twice to do so) and said to ask the apartment complex to see if they will cover the inappropriate billing statements since my lease ended (August 2024). This is an absurd request since this was City of Richmond's issue all along and an apartment company is not going to pay me for the erroneously charged utility bills. If you look at all the reviews posted it is clear I'm not along in being screwed by City of Richmond Utilities. Sucks there is nowhere to go for help and no other utility company to choose from. Probably why they are so bad as there is nothing the average consumer can do to challenge their horrible customer service.

You can say I happen to be the luckiest, I was. I had a long line of issues with my account and a…read morelot of confusion between the previous resident, the owner and the current. Ms. Alexis was able to resolve all of the issues and make my day. She was amazingly patient, understood all issues, and fixed them all in one call. It did not take too long to reach her, under a minute. Thank you very much, Ms. Alexis. You are the best. Have a blessed day.

Great service, Jody was very friendly and went through the product exquisitel. He gave me all the…read morechoices and details of each part. Install group, I believe was Zach, was very nice and helpfu.

the technician was on time and knowledgeable. While there were many repairs to the garage door, it…read morestill is not operating as smoothly as I would have thought.

I discovered this place when i was in Richmond for school. from the outside they used to not have…read moreany real discernable signage, but they have more recently put up a big sign that says "Gusti Restaurant Equipment", which makes it really easy to spot. this is a family owned place, and if you've read my other reviews, i love these successful, personable places who really give the impression they appreciate your business. This place has been super nice to me while i've wandered through their shelves to help stock my kitchen. I like their selection of all kinds of restaurant-grade supplies. They also have some unique items in their "used" items. if you want some dirt cheap cheesey coffee mugs or those clear frosted salad places, this is the place to find them. It appears these are bought from restaurants that are closing and resold at a fraction of the original price. I've been there several times over the past 5 years, and everytime, they seem to recognize me - not necessarily by name, but they know i shop there. These kinds of family owned businesses serve as the model for other businesses in how they treat customers, even the once-in-a-while customer like me.

for what it is Gusti's is a good spot…read more It's not the largest rest. supply place I have ever seen, but other than a somewhat weak knife selection they do real good keeping most things you would need on hand. Smallwares and small equipment is what most of their inventory is and they really have a nice well rounded selection. The owner is good guy and his son works there too. both a nice and know what they talking about, without spouting off at the mouth and wasting my time. Not the largest selection of large equipment but they would order you whatever you needed. I didn't need any heavy equipment, but If I did I would go to see Mike at Atlantis. Gusti's is my first stop for smallwares, misc. items, etc.

Used them to move a safe door. Extremely good communication, very helpful and friendly and did a…read moregreat job with the move. When we are ready to move into new house, they will be top of our list for the move!

They really know how to move a baby grand piano. Excellent prep to piano before moving and while…read moremoving. When they arrived at our location they asked where we would like piano, and in case we had to move it in the room, how it should be done.

They did a move out/back-in after water damage. Not only did I have huge amounts of damaged items…read morewhen it came back I also had 7 missing boxes. A friend of mine told me a neat trick because she lost so much in a move. As your boxes are packed number them yourself with what room they go in. Use a big black marker(yes, they all have their own systems for it but make your own). Hence I know 7 boxes were missing. My mother - a doll collector had 98% of her dolls damaged due to careless packing. They lost the foot off my grandfather clock and came and got another to try to "match it up". Now my clock only has two feet. I had receipts for the replacement of the things they had broken. After the floors were done so we could move back in they bought our stuff back and scratched the newly done floor from the front door almost to where the refrigerator sits dragging it across the floor. So back to the hotel and they had to move it all right back out. Still no reimbursement for that. The leak was in May of 2023. I don't recommend this company to move ANYTHING ANYWHERE. They were hired by ServPro. Don't use them either look for that review as well!

Hands down the best moving company I have ever used!!! We had Mike, Rob, Germiah, Lamar and…read moreSpeedy. They showed up on time and ready to work from start to finish. Very professional, didn't break or damage anything, not even a wall scuff. Handled an extremely heavy safe going into a difficult location with ease. I have moved a lot and have to say without a doubt they have been the best company I have ever used and would gladly use them again!!!!!

If you want to waste your time and money, Cabinets To Go is the place to go! Their customer service…read moreis so bad, you'll want to RUN away. They don't return calls, ignore your concerns, . It's frustrating dealing with a company that clearly doesn't care about its customers. Save yourself the headache and RUN far away from Cabinets To Go!

I haven't used this company yet, but when I stopped in for some samples and information, Ben was…read moresuper helpful and was able to answer the questions that I had. I'm sure I will consult with them on future projects, but for this current one, we just had a better fit with other products for our timeline.

Very friendly people. They addressed all out concerns. We are please d with the results.read more

From the owner: Pinnacle Cabinetry & Design specializes in floor-to-ceiling kitchen and bathroom remodels,…read morecabinetry design, and installation. If your kitchen needs an upgrade, we are the best choice for home renovations. Our kitchen remodeling services will have your kitchen looking great and feeling comfortable. Come check out our Richmond showroom and see the quality of our work for yourself. If you can't make it out or you like what you see, give us a call and schedule a free consultation and initial design. We take pride in helping homeowners in Richmond, Glen Allen, Midlothian, and beyond have the beautiful new kitchen of their dreams. Contact us to schedule a consultation with us to discuss your next kitchen project and how we can make it come to life.

Pack your patience when you come. They're NEVER in a hurry to help. I'm not sure why they send one…read moreor two people to take payments for utilities or property taxes. They move slower than molasses in winter. They do accept all forms of payment including Apple Pay, Android Pay, cash, check, debit cards, and credit cards with no fee in person. If you should decide to pay online then you'll incur an additional fee.

Department of Pupil Transportion, all of the parents of elementary school children in my…read moreneighborhood complained about the unsafe Location of the bus stop, closer safer options were offered to the County Of Henrico by the families and Charles Davis the director of pupil transportation Denied our request, they are just waiting for an accident to happen before a change will be even considered! The County Of Henrico does not care about their residents/community!

I recently moved here about a month ago and so far it's been great!…read more Based off of the 1 bedroom I live in, I think these are very clean, and modern apartments. The utilities are all up to date and work great. There's a fitness room on site and it's really clean and always open. Only thing is I wish it had a few more attachments for some of the free weight machines. But the room comes equipped with treadmills, bikes, ellipticals, dumbbells and a few free weight machines. There's a roof top pool that's amazing during the summer so far. From what I was told by the building manager it is heated and open all year round. It's also very clean with lounge chairs and tables to relax on. So far management has been very accommodating to all of my needs, when I first moved in I needed some help with a couple things and the building manager was very friendly and helped me right away. They offer a parking garage or lot parking for an extra monthly fee, although I haven't had a need to opt in to that so far. Street parking is not bad at all. You can't beat the location here, it's located In a great upcoming area around loads of great breweries, restaurants, ice cream shops, a movie theater and even the diamond. You can see fireworks from the diamond via the rooftop pool. Management has installed quite hours for tenants and the building which is from 10 pm to 8 am. They also offer valet trash pick up meaning all you have to do is place your trash outside your door at night and it'll be taken By the morning. Also a no smoking policy inside the building which I find great, I hate cigarette smoke just as much as the next person. So far I've had a great experience here and would recommend living here. Some more pros: ALL utilities are included in the rent even including WiFi, and HD cable tv. Complimentary coffee by the front entrance. Some cons: One bad thing about my room is that my bedroom window looks out to a concrete wall. So I get no natural sunlight in my apartment, but I don't plan on being in my room a lot so I can live with it but someone else might hate it. Another is the stack of broken chairs by the pool, I think they should get fixed or throw out instead of just sitting there unused.