Service here is AWFUL! They had my truck for over a month to tell me they could not find anything wrong! I went 3 weeks without an update. Called everyday and nothing. Finally got my Consultant (Daniel) who could have cared less promise to waive the diagnostic fees for my inconvience to charge me 2 weeks later and state that he did not recall the conversation. 2 mangers within the month they had my truck!!!! Just take trade it in and try again before dealing with these guys! No LONGER A CHEVY GUY! read more

i have bought 4 vehicles from this dealership in last two years i have never had a problem but now i am getting the runaround .they acting like a buy here pay here lot and do not buy gap insurance here i ask for the corporate office in little rock and did not get it.so they are hiding something bad leadership. read more

worst service department ever! please find another dealer to service your vehicle!! i have never had to wait 1 whole month for service to be done on a car in my life, and employees could really care less even getting the service manager involved didn't do any good!! you have been warned read more

I called the dealership trying to find a quote on a part, the lady informed me that because the part was "hard to find" it would be around $2400. This price did not include labor which another department would have to tell me about. That department didn't answer the phone thankfully. I called another dealership and the entire job, parts and labor, was quoted at about $800. I will never use this dealership again. They have tried to overcharged me on several different occasions. I understand trying to make a profit, but don't strong arm rob me! read more

Want a personable experience when buying a car ?This is the place! All around best buying experience I have ever had when purchasing a vehicle! read more

Hey Gov State QueenRuler Soleownerdentials Corporate Officials Site I'm needing update on Director bussiness documents disclosure files full legal owner name myself Farroreve Queen Diana Beyonce's Stephanie Delbert Holmes Fawcett Liz Claiborne etc address 830 West Dinkins Street Canton Ms 39046 pH 769)261-9022 email delbertholmesfarrorf@gmail.com by please deliver today a vehicle application I submitted today be advised of stolen identify hackers etc rerouted vechiles etc read more

I went in the a truck yesterday and a nice truck not junk. They offered me just to buy it not a trade in. Well I told them give me over night to think on it. That was at 4:30 yesterday. Today at 11:00 they have MYSTERIOUSLY purchased 2 trucks exactly like mine so "I'd have to trade it in." Yeah whatever pull somebody else's leg. BAD BUSINESS.. I'd give no stars if I could. read more

SCAM Dealership! Had two modules in my vehicle both go out at 31,000 miles. Both modules were covered under warranty. "No Charge" They replaced one of the modules and snipped the wires to the other module. I was told that since the wires were snipped it wasn't covered and the repair cost was $437. No wires were snipped prior to dropping the car off!! I briefly spoke with the manager regarding this issue and he stated "Oh we don't do that here"and immediately sided with the mechanic without ANY PROPER investigation and stated "Well I'm not covering this!" (although it makes absolutely no sense as to why I would do this to my vehicle considering that the vehicle is currently under warranty and the module can simply be unplugged and replaced) STAY AWAY from this dealership! If your repair is under warranty they may choose to DAMAGE your vehicle and charge YOU to repair the damage to make more money. read more

Gray-Daniels Chevrolet - They clearly snipped the wires to this module. - Car Dealers Near Me - Jackson, Mississippi

Jason Nichols GM, Since you strive to provide excellent service to your customers, why haven't you returned any of my calls or responded to my requests to speak with you? I've purchased two vehicles from your business. Today, when I was there to speak with you about concerns pertaining to quality of service, you reached over me to shake someone else's hand, and did not even acknowledge my presence. That was very disrespectful. You have been avoiding me me 8 days now. All I wanted was a simple call to discuss my experience with you. However, you are also dishonest in telling you staff to say that you were not on the premises. I guess some customers are better than others. This is one of the top 2 worst experiences I've ever had dealing with a so called professional business. read more

Gray-Daniels Chevrolet - You will be better off changing your own oil than going to Gray Daniels Chevrolet in Jackson, MS. - Car Dealers Near Me - Jackson, Mississippi

After reading the comments IM SO GLAD nobody came out to help us!!! DAM! Spent 30 min roaming the trucks.... NOBODY came to ask us if we had questions or needed help. I made comment to hubby about it. He said to was odd also. And that we will NOT be returning. Hubby has done his research and he's looking to buy. #snoozeyouloose read more

This is the worst experience I have ever had I work I took my 2022 Tahoe to service and just had an oil change and tires Rotated got it back and went on vacation came back next day I noticed I big oil spot In my driveway I got under there and my oil filter was leaking called them talked to the service department and they said we had a bad batch a filters ok cool just fix it called them and they said yes we changed oil filter and cleaned oil off the area well no they didn't same oil filter and Same oil all over the area pictures attached read more

When I went to buy a car the staff was extremely rude, one girl by the name of Mary was extremely sweet and was very helpful but when she was taking the time to answer all my questions the manager was extremely rude to her to try and make her rush, another coworker by the name of Hayley was also rushing everything and she spoke to Mary on the side and I over heard Hayley telling Mary that I was "just some kid" and that she needed to hurry up and sell me a car and not help me as much as she was. Both staff and management were extremely rude and therefore I will not be buying a car from them in the future and that is how they lost my sale. The only good person there was Mary and she was extremely helpful and very sweet and outgoing. Thank you Mary for being so helpful read more

Gray Daniels has had my truck since 5/6/21 for some me mechanical work and body work. The mechanical was done on 5/19/21 and as of today, 6/10 they had not even started on the body work. We were told the repairs would take about a week and told 2 weeks ago that it was going into the shop to be repaired. I went up there today to complain and they said they'd get right on it. I was told that our truck, a big diesel truck with lift kit and big rims, was mistake for a "service truck" and they never started on the work! Mind you we have been calling weekly about it and getting the run around, to find out today that the work was never started. It's seems that the original person was fired and they dropped the ball! We were lied to on the phone. I went today to talk to the general manager, who was busy, but instead spoke to the sales manager. read more

BY FAR THE WORST DEALER/CUSTOMER experience I have EVER had with a dealership. I'm not just stating Gray Daniels. I'm saying all of Chevy in general. I rebuilt my credit to buy a 2020 ZL1 Camaro and started the search for the car in October 2019. Through many bad dealerships leaving bad tastes in my mouth I finally settled on Gray Daniels as I found the car I wanted their. From the get go their sales staff was very uneducated on their vehicles... Next. They where willing to sell it to me out from under another buyer when I said I would buy it with cash. Then when i decided to finance they made me wait to see if the other buyer was buying it. Next good news. The GM Darren or something like that restored my hope in Chevy (he later in this review just becomes another bad person hired by Chevy). He got me financing. I flew into the airport from across country. They picked Me up. Thing are going good but I'm super skeptical because it all seems shady from the moment I get their. Every sales guy was bragging about how nice the car is. Yayaya I don't really care. I'm regretting my flight at this time and even showing up at this place. And almost took a Uber to a hotel. Test drive went normal. Then I finally met probably the nicest person at the dealership. The finance manager. Only reason I still bought car was because this guy was kind.. now the problems start ... I noticed the tires where super bald before I left. I did say something and they assured me they where ok. While I understand that these tires are racing Supercar tires they assured me they where good. I trusted them. I get to Vegas and they are showing cords. And one is leaking. I take it to a Chevy dealership their to have the warranty on the tires done. They tell me that they are not even legal do drive on and both front and back tires are showing cords and that no way did 3500 miles of driving cause this. So I call Darren and he immediately accused me burning off the tires etc. and profiling me as a aggressive driver because I changed my last name to Camaro. When Im litterly scared of the power this car has and is very bumpy uncomfortable ride. I've drive it like a grandma most the way never once even chirping the tires. I told him I had not and he said they where not showing cords. I said some swear word in the conversation and he said he would not do anything because I swore and that he "would fly to Oregon " In a aggressive threat to me and to never call him again. I called a few more times. Said some choice words to him as he got more threatening . I have the all the conversations recorded. What he said and what I said. He refused to do anything to help me. Was completely unprofessional and i just spent 66k on a car they they sold with absolutely bald tires and unsafe to drive knowing I was going cross country. I'd leave a zero star review of I could. I will update this review if Gray Daniels Chevrolet acts professional and respectful in a conversation about this read more

My humble advice is to stay clear of the dealership. I was basically robbed. I was excited to possibly trade my Silverado in for a new Impala. While test driving the car for a few days, my truck was taken to detail, cleaned from front to back, new Gray Daniels tags and stickers placed on the truck and my belongings were "thrown away" and when I asked my salesman what happened.... he informs me that he is not sure how my keys got from his desk into the detail department. He apologized and states that I need to get a detailed list of my trucks contents and the dealership would reimburse me. I did just that, and a week and a half passes and the sales manager FINALLY contacts me and informs me that "I'm not going to like what he has to say" Gray Daniels says they are not responsible for a vehicles contents while on their property. So Apparently they have the right to get my keys from my salesmans desk, clean any and everything from my vehicle and "Trash" my items. Without a contract of sale! For 2 weeks I attempted to contact with Sr. management via Voicemail, email and stopping by........ Nothing!!!! I advise anyone to just stay away!! It just cost me $1200 to look at a car. Not to mention, I've had to close my bank account because my checking information was in the vehicle. Very Disappointed!!! read more

We found a truck we liked. There was a hand-written sticker in the window with a good sale price. There were no notes about any special circumstances. When we got ready to sign the papers I realized that the amount was $1500 more than the sticker. They told me it was because I didn't have a trade-in but nobody even mentioned that it would cost more without a trade-in rebate. Very sneaky. Watch out for the list of charges. read more

I took my car to them Wednesday because it was sounding strange when I got to red lights. I called them back yesterday to see what they discovered. Come to find out it was the cam cover. The same cam cover that I had fixed at Gray Daniels last year (not to mention they kept my car for three days)! The guy even told me that it shouldn't be going out that fast. Duh! Last year it was still under the power train warranty. It's not covered anymore. And because GM covered it under their warranty I was told Gray Daniels doesn't warranty their work that they did on it. Pissed is an understatement!! I paid the diagnostic fee and took my car to Midas in Ridgeland! My car was fixed and ready to go in a few hours and it was half the price. I'll never return to Gray Daniels for anything! read more

Well, let me preface this by saying that most of the people at the dealership seemed to be friendly and tried to be helpful, but their execution and organization could definitely use a lot of help. I started by filling out a request for information form online to get someone to call me about a used vehicle on the lot (Just an FYI, do not ever do this unless you want a barrage of emails, marketing phone calls from some 3rd party firm and tons of other spam). Over half a day a later I get a call, seemed friendly enough and asked when I could come by. I showed up exactly when I said I would and when I got there, they attempted to sell me a vehicle that was not what I requested info for, maybe an honest mistake, told them I was not interested in that one, and they sought out the one I actually contacted them about. They did find the vehicle, but had no idea where the keys were, 1.5 hours later of sitting around waiting, I had to leave. They called me the next day to make me an offer on my trade and the deal sounded fair, but I needed to drive the vehicle first. When I got there, the sales person I was dealing with was not there, they had sold that vehicle and then attempted once again to sell me the same one I was not interested in... needless to say I took my business elsewhere, found a vehicle I wanted, got in and out of the other dealership with a deal in less time than I wasted on Gray-Daniels Chevrolet. My opinion, don't waste your time here like I did. read more

If you want to come and sit for 2 hours while they "figure numbers on your trade" before you even get to look at the vehicle you want to see (after driving 2 hours to see it), then I reckon this is your type of car dealership. The truck we drove to see was loaded with crap like a homeless dude lived in it when he wasn't off being "an offshore guy". This is the most run around I've gotten anywhere, ever. Sales guy that let the trade in stay full of crap would not even unload the stuff after getting permission from the guy who had traded it in. Good job providing free storage units, gray Daniels. Keep on being the seediest of dealerships. read more

The issue was fixed but I wasn't kept updated on the problem. The repair took much longer than quoted to complete. They were starting the repair when it should've been done. Also I left a call back number yet they called my dad instead of me, disturbing him at work and causing me to call on the status of my car. The service advisor seemed bothered by me and like he didn't have time to make sure my needs and concerns were met. read more

Just want thank the guys at Gray Daniel Chevrolet for the quick turn around on my appointment that was scheduled for me really like the scheduling procedures I do believe it going to help the customers who have those busy schedule. Again thank you. read more

Terrible! Do not buy here! I know most of the salesmen there and they are good guys but even when THEY have to buy cars they don't buy from the store hey work at & that says all you can say! Don't take my word, look at the reviews on here and other sources. There are almost as many one stars on Facebook as there are 5 & that's only bc they probably have friends and family go on and leave the 5 stars bc they're brief and bland. read more

I needed an oil change for my 2010 Chevy Tahoe LTZ, I felt that I got great service at a fair price. The wait time wasn't too bad for a Saturday morning. I will bring my other Chevy vehicle for service too. read more

On October 20, 2017 I brought my vehicle in for a broken dip stick tube and to replace a hitch plug. They did a diagnostic check which I didn't ask for. Spent 7 and a half hours waiting for them to repair a transmission dip stick tube, and repair hitch plug. I also needed a quote on four tires which took my service advisor Bob 5 hours. Got an estimate for over $2,300.00 in alleged work that needed to be done to include the tires. There was also a recall on the vehicle. After misinforming me that they didn't have the parts to fix the recall. The parts miraculously appeared. The Manager seems to be disconnected and is not managing this service center. Not concerned about his customers, and oblivious to what is going on in the service center. My service advisor sat at his station form 8:00 am until his lunch break at approximately 1:00 pm. Came back and sat right back down at his station until 3:00 pm. Waste of my time!! Would not recommend anyone bring their vehicle here unless you have a couple of days to sit in the waiting area so they can tell you they don't have any of the parts needed, and present you with an outrageous estimate on work you didn't even ask to have done. read more

The dealership has a great sales division. However, the service department is poor. They were dismissive of my concerns, not even addressing two issues that I wanted checked. They were difficult regarding the loaner vehicle and refused to give me one that was at least equivalent to my Chevrolet Impala Premier 2017, and they took an inordinately long amount of time to make the repair which was covered under warranty as, of course, this is a brand new car. I had to finally call them multiple times over several days to find out when my own vehicle was ready for pickup. Unacceptable. The two other issues I asked them to check out were not done at all and no reason for this was given even when I repeatedly asked. Unacceptable. Their attitude was that they were doing me, the customer, some sort of favor. I will be using a different dealer for service from now on. read more

very poor customer service went there personally asked about there specials on newer vehicles got a call back from gm . he was very rude and go off on me for no reason , I own multiple businesses and was told that he don't want my business and I can take my business some where else . I don't recommend this dealership they don't appreciate there costumers . owner should check on the staff the way they behave with his costumers. read more

We wanted information only about trading my previous car in for a newer one.. instead of just giving us the information, they pressured my husband and I into buying the new car and gave us reasons why it was a good idea. When we said no, they brought in other people to tell us that we were making a mistake when we said no and that the trade was the best option. Yes we should of just kept our answer, but we were there all day for info that we could of gotten in maybe an hour. They made us feel bad about saying no and pressured us. We are now in more debt because we are paying wayy more than what the car even costs and regret ever going there. We would have more respect if they would have just honestly told us that the trade wouldn't be a good option at the moment but to pressure somebody bc you wasted your day on someone that then decided no.. I'm sorry but that's not professional at all.. read more

The service department continues to have a problem with the meaning of 'service' - I had an appointment for a 20-40 minute process per the dealership - the appointment took over 75 minutes and I arrived on time for my appointment. I also asked them to simply check the PSI of my tires which they obviously did not do because as I pulled out the PS was 29-30 on each tire. I called back with a question ( to the 1-800 number which obvioulsy is handled out of the country) and then had to wait for them to connect me back top my service advisor - left a message around 2:00 on Friday - call returned Monday AM - I have other examples too just not sure it will do anything to change the 'service'. American Car companies have got to realize they underperform the imports hands down when it comes service. The service deaprtment is treated as cash cow by too many dealerships and they forget that their goal should be customer service - if you provide great service it will be reflected in the bottom line - I only wish Honda made an SUV similar in size to the Tahoe - read more

telephoned ahead to check on evaluation of check engine light and transmission slipping sert appointment, showed up on time, was told approx 1 hr to check it out, sat in waiting room, NOT a Soul spoke to me for 3 hours, finally was told there is nothing wrong with the vehicle right now. What a sorry experience in customer service, what a sorry waiting room to be bored to death in for 3 hours. Compare this with Paul Moak dealerships and the incredible customer service experience (I have bought a Subaru at Paul Moak) and now am planning on buying a second Subaru OUtback from them, not only is it a great vehicle (performance) but the incredible customer service is second to none.... nice waiting rooms, appointments for service, customer service lounge with drinks and a customer service rep stopping to check on you every 45 minutes or so if you are there that long at all, clean and well maintained. I have been a loyal Chevy Suburban customer for almost 30 yrs (7 suburbans) but you folks and many other dealers across the country cant compete with their service. Sorry, but this was a bad enough experience I thought you needed to hear about it. read more

I took an entire day off to bring my truck in for 4 items: 1. oil change 2. fix passenger window switch 3. fix headlight 4. fix charge port on driver side dash the service manager made me spend an extra 30 minutes with him to 'make sure' we got everything on the sheet to fix. I was told that all of the items had been fixed, so i came up to pick up my car and paid for the items. When i got in the vehicle nothing but the oil had been changed and the window was fixed, i notified the service manager and he told me i could come back another day to have the other items fixed because he 'FORGOT' to tell the technicians. I deserve a service on these items for wasting my time, and bald face lying to me. It took their service technicians an entire day from 8 am to 5:00 pm to change my oil and fix my light? Then i was told i should take ANOTHER day off work and COME BACK to fix what was supposed to be fixed in the first place. The service was terrible, and if i do not receive service on the items i have already paid for i will never be going back to this location, nor anyone in my family. read more

First of all I am going to be blunt and get this off my chest... All salesmen at these dealerships are out to make commission doesn't matter if the person can pay a note or not.. I have been trying to get a vehicle from this dealership for over a month , been strung along asked 1000 questions and they were all the same, I transferred to my new job back at the end of April and been there every since, I make 16 and hr. and also have a night job been there for 3 years make about 600.00 a month doing that.. Well apparently I don't have enough income to make these new payments... WOW !!!!!!!!!!! I am paying for my Tahoe right at 600.00 a month and you tell me I cant afford it.... The sales person and the financial person need a dose of reality they put whatever they want on the papers to give to the bank so they can get back, well we need a down payment, just so they can get there little commission... Needless to say I have a Tahoe I'm a little upside down on and I was told the deals and rebates can help me out... So anyways the first time they wanted to put me in a Malibu, a car I didn't want, then tell me I didn't need a down payment then , low and behold I needed a down payment, then a cosigner... UM NO !!! I am 35 years old I don't need a co-signer... So I let it go... 2 weeks later I get a call from a woman at the dealership stating that they are having this HUGE DEAL !!! HUGE DEAL !! this weekend and she was looking at my request from my salesman about a truck , huge savings , huge discounts she tells me, ok good ill get a truck like I need, because they need to get rid of the 2014 trucks asap she tells me, ok awesome I will take one... Well send few emailed to salesman.. completely forgets about everything, ask all the questions again , makes me resend everything because apparently you didn't save my file, needless to say another waist of my time... So yesterday was told you, do you have 500.00 down, yes I do, then not 3 hrs later , nope need more money don't you dare tell people you got them approved then turn around and lie to them, this dealership is horrible to people who want there business , FYI you idiots I can afford a new vehicle and I was willing to pay but if you don't want my business that's yall.. I hope a lot of people read the reviews about yall and go somewhere else because I sure as hell am... Some where that wants my business and that will help me, not lie to me or give me the run around.... SO PEOPLE IF YOU WANT A GREAT EXPERIENCE IN GETTING A VECHICLE DO NOT GO HERE, GO SOMEWHERE THAT VALUES YOU AS A CUSTOMER, NOT JUST A COMMISSION !!!!! Rant over... thanks read more

I brought in a 2006 Chevy Tahoe for service on the air conditioner, check engine light and a recommended 100,000 mile service. It was done in a timely manner. I was very pleased. I do wish some of the people were alittle more friendlier but most of the employees are always very friendly too me. I would highly recommend this dealership service dept to anyone. Despite buying my vehicle from another dealer I always come back to Gray Daniels Chevrolet for my service on my vehicles. read more

My wife and I went to Jackson on July 26th (7-26-2013) car shopping. We went to Gray Daniels Chevrolet and test drove a couple of SUV's and decided to go to Watson Ford and look the Explorer; we then returned to Gray Daniels and settled on a used 2012 GMC Acadia. The overall buying experience was not bad; although, the figures quoted were different from the written quote. The Acadia had a dent in the rear hatch and we wanted it fixed and they agreed in order to complete the sale. We were to bring our SUV back the following Wednesday to have a dent Dr repair it, he could not and they had to send it to the body shop to have it repaired and they gave us a rental car. Sounds simple! This is where the fiasco began. It was supposed to be ready on Friday. Friday evening rolls around and since I had not heard from them I called Grady my salesman, he apologizes and tells me they have not even started the repair because he lost my keys and needs me to bring my other set and we did so the same day. He apologized and I told him it was fine. Wednesday is here and no call so I called and Grady said he had been trying to call me, I was surprised since I had no messages, missed calls, or voice mails. I told him I would come Thursday morning (8-8-2013). I arrived about 8:45am and he asked if I saw my car and I said no so he walked out with me to show me, I immediately asked where my license plate was and he replied "you have a tag?" and I said yes. He said let me call Jason and ask him. This process takes 2 hours. In the mean time he brought me my keys and an IOU so I could take it to the shop and get the key he lost programmed. After much agitation and his avoiding me I went to the sales manager and he assured me the guy was on the way with my tag. While Grady was putting was putting my tag on I notice how bad the repair job really was, NEW DEEP SCATCHES by my license plate. I questioned him and he said he didn't do anything in this area. Excuse me, if he didn't do anything in that area why did he take my license plate off and lose it. It turns out that they sent my car to some guy who fixed it in his carport (Aren't you a dealership with a body shop?) I am going to have one of my church members who owns a body shop repair it properly. Based on My experience I would not recommend Gray Daniels Chevrolet nor will I be a future customer, once they make the sale you are nothing to them. Rev. Calvin Price read more

I don't even know if unprofessional is the correct word to describe my thoughts of this dealership. So after calling multiple times this week about a recall on my vehicle, I was able to take my car in. Of course no rentals were available, so I ended up leaving my vehicle with a specific request to be notified when it was completed. I wasn't. I had to call and find out it had been complete and ready for pick up at closing time. Upon arriving, I overheard a man complaining about getting a new car serviced and having to come back a third time for more problems. That should have been my cue to expect the worse. Anywho, my car was driven up to me & left running where I was promptly told to have a good day. I never checked my car before driving off the lot - silly me trying to get my infant child out of 90 degree weather. After a 5 minute commute home - literally 5 minutes - I find I have a now blown tail light and a dead battery, absolutely nothing electrical worked. To add insult, when calling back the next day I was told 'what they fixed had nothing to do with it', and it was implied I killed my battery and that it wouldn't be able to be looked at until Monday (once again I can't be without a vehicle I have a 2 month old infant child.) And, If my battery was supposedly dead before I dropped it off to be fixed wouldn't decent curtesy be to tell me that upon pickup it had to be repeatedly boosted off with cables? Now I'm screwed out of extra money for a tail light and a battery (both of which were working perfectly fine) all because I took my vehicle in to be serviced on a recall for a default. Thanks for my awesome experience. read more

Took my 2015 Tahoe in for a problem with the liftgate not working. The service guys are great! My issue is with the checkout window. The two females working there are so rude and very unpleasant to deal with. I am really considering going somewhere else so I don't have to deal with those two. read more

I made an appointment via the phone. I specifically asked about pricing. She stated she would not be able to give me pricing until someone looked at my vehicle. This was understandable. I then inquired about an oil change and she quoted me $29. When I arrived to the dealership a gentleman checked me and showed me to the waiting room but never discussed rice with me. My ride showed up to pick me up and I asked if they could call me before doing anything to my vehicle. The rep said this would be no problem but I could expect $50 just to have the car looked at and $39 for an oil change. I said no one told me of a $50 charge and I was told it would be $29 for an oil change. The rep then told me I don't know why the phone service is quoting that price but you can go on the website and get a coupon. Which I did. Once u got home the rep called me with 1/2 a quote. He stated he did not have a quote for the other 10 things wrong with my car. I approved the oil change and fixing the breaks and asked him to call me with the price quote for the rest. This was around 4 pm. I never received a call back. At 1 pm the next day I called the direct service department line 3 times before I got an answer. The first call I left a message with Ted Smith, my service rep with no call back. The second time the receptionist answered and transferred me and no one answered. The third time I finally got through to Ted. He stated he still did not have a quote. I told him I would be there to pick my car up. I will not return to this service station nor buy a car from here as I felt the staff was rude and did not care if they had my business. read more