I bought an amp from these guys on Reverb. From what I can tell it sounds great and, with one exception, it arrived as described, and the price was fair. But I had major problems with GMG. They screwed up the order, so I had to deal with them, and I must say that I have rarely been so abused, or treated with such contempt, suspicion, and general ill-will in any customer service situation. EVER. And I live in New England!
Here's the tl;dr: First of all, the amp took longer that it should have to ship (3 days, minus Sunday and Labor Day [=5 days total], after the label was printed). Admittedly, this is a minor issue, but they have a fast shipper badge on their reverb site that says items usually ship in 24 hours, and at the bare minimum most shops on Reverb would send a quick message to let the buyer know what's going on when things take so long, especially after they've printed the shipping label. It's easy, I've done it myslef, "Hey, UPS is running behind because of the long weekend, it's going out today!" or whatever, just so the buyer isn't left wondering what the hell is going on, if something went wrong, or you just forgot to send it out because of the Holiday. I don't have $425 just lying around, I worked really hard and waited for a long time to buy this amp! It's just a general courtesy kind of thing that speaks to good customer service.
The major issue is that the amp arrived without a power cable. It's now September 12th, I bought the amp used at their original asking price on August 30th, and I still haven't really been able to play it -- I had to borrow a power cord from a buddy who has a DSL 40 to test it out. When I asked them where the cable was, they gave me the silent treatment at first, then sent me a curt message implying that it was my fault or I was lying, but they'd send one anyway, and then went back to the silent treatment again. I tried to get their attention, and after some back and forth they went back to radio silence and kind of left it up in the air whether or not they were going to send the cord. Then next day I sent a conciliatory message asking if they would please let me know when the send the cord. No response. So I called them that afternoon to see if they had sent it, and to see if there was some sort of adult there that I could lodge a complaint with before I gave them a bad review. There wasn't. I asked to speak to a manager, and the guy just tried to bully me, he screamed at me, called me names, told me it was my fault, called me a liar and a scheister (am I spelling that right?), and a P.O.S. In all fairness, I made two bad moves through the whole thing that did make the situation worse: I brought up reverb feedback to move things along when they tried to ghost me the first time, and then, when the guy on the phone kept screaming, "SO WHAT DO YOU WANT WHAT DO YOU WANT," when I tried to explain my side of things, I finally told him he could take $100 of the price of the amp, which, in his eyes, just proved that I was a liar and was trying to rip him off. But he'd already called me a liar and a cheat at that point, he made his mind up about that the minute I asked them where the cord was. I wrote this review because I've had overwhelmingly positive experiences and transactions on Reverb, both buying and selling, and this just left a really bad taste in my mouth. Like, the world just seems like a darker, dumpier place if someone can just treat you like that for no reason and no one cares, you know? I've provided the relevant details, and have tried to explain everything as fairly as I can, albeit from my perspective. Maybe someone at Gravity Music Gear has the capacity for self reflection and will read this, if there is such a person. Probably not. At least I feel a little better about it. read more
