What a fantastic locally owned and operated business…read more Excellent service. They were courteous and even the delivery of my new appliances was done in an excellent manner. They were able to get everything I needed with a wide selection and unit for unit they were the a better price than the competition.

Great supporting a locally owned family business. Mike Shanley has always been very good to my…read moreparents, and my parents have been loyal customers for at least 45 years. They purchased many TVs from them, the most recent was an LG TV from 2020. Unfortunately, the TV's screen suddenly went black one day, and the audio remained. I did as much troubleshooting as I could after doing a search online, and came up with nothing. I called Shanley's and they transferred me to Steve who had been working there for over 40 years as a TV repairman. I explained to Steve what was happening, and he was very professional and gave me some info and advice. Unfortunately the TV's backlight probably went out is what he assumed. He explained the part and labor would cost as much or more than a new TV. He also said they don't do TV repairs anymore, that is a thing of the past now due to the way TVs are built. I figured we would have to bite the bullet and get a new TV. I was so impressed with the conversation with Steve that my mother and I went to Shanley's right away to buy a replacement TV. We met Steve and were given the most friendly and professional customer service. We decided to purchase two new TVs as the other one was very old and on its way out. Shanley's will deliver for a flat fee and they will take your old TV away and recycle for $80 per TV. The TVs weren't working anyway so might as well have them properly recycled. We had our TVs delivered by Matt and Bill, who were very pleasant and absolute gentlemen. Matt connected our TV to our Wifi and got the channels all set up. Bill set up one of the TVs and we realized the TV was not quite large enough for the TV stand (we should have gotten a larger one). He called Mike the owner, who agreed to let us send the small TV back with the guys and we would buy a larger set. We went back and ordered a larger size, and it will be delivered next week. Overall very pleased with our experience. Mike is super nice, and (I think his name was Johnny) the guy who was at the desk today was very friendly and chatty. Don't go to the big box stores to get your appliances, support local and go here. You will get personal service and delivery &setup with Shanley's -- will you get that with a big box store? I doubt it!

Prompt response to appliance breakdowns. Fixed and ready to use in reasonable time…read more Knowledgeable in appliance sales and repair

I've always shopped here and had good experiences with prices, returns and service but lately it's…read morebeen quite uncomfortable at the service desk. If you have an issue you're supposed to be valued and taken care of but several times recently we've been regarded recklessly one staff member throwing an item back at us because it was incomplete. The pieces had broken that night so we wanted a refund or exchange but not only did we not get that we felt offended by her behavior and lack of quality service. We don't usually write reviews but thought it was worth mentioning since has been worse than we've ever had here before.

Terrible customer service. Asked for help finding wood for…read moremy stairs. I was told by 2 associates to walk out to "the barn" and look. Huge area. Forklifts going back and forth. I was lost out there and there was no one out there to help me. Came back in and went to the customer service desk and was told they have it. Waited for 20 minutes and was given the wrong wood. Restated what I needed and was told they didn't carry it. Absolutel a no gives a shit attitude. I should have, and will, for now on go to Maze Lumber. Incompetence, carelessness, and blaming the customer.

Great customer service same day delivery. Two year warranty on dryer I purchased for a rental…read more Delivered and installed, very friendly and professional. family owned and operated.

Used to be very happy with Stan and Son. Now extremely disappointed. Bought a refrigerator back…read morearound March. Was working great and the freezer part started going, He came out right before the 4th of July, found out what was wrong and said would be back the following week to fix. No charge for the part or for him to replace but there was a $200 service call. Now it's mid-August and still waiting for him to show up. When I call, I'm told he's out on the road. Everything was great until they moved to their new location. Not going there any more for appliances.

Called in was gonna buy a part because YouTube told me so, and after I said what issue was they…read moresaid no you'll need a different part and they were right!! Great customer service didn't even try to push a service call

I purchased a washer from here about 2 years ago and recently I've had the problem of my water…read morefilling up in the drain and coming back out. Only when i wash bigger loads though. So I called to see if they could fix that issue or possibly point me in the right direction. When I called I asked to speak to a technician about the issue. As soon as I told him what kind of washer I have he said. I do not work on LG washers and hangs up on me. So I called back and asked to speak to the owner or manager. She proceeds to tell me I was listening in on your call and he told you. He doesnt work on LG's and then she hung up on me as well. This is a hometown business that my family has used and I've used my whole life. I will not give them a single dollar more and will be sure to tell everyone how terrible there business and customer service is.

Trusted professionals for our business & home!…read more Twas the day before Thanksgiving and all through the house only one sink was flowing; we needed to douse. To what to my wondering eyes appears but 3 months of successful projects completed in the nick of time by skilled engineers. Special thanks to Bob, Todd, Derek, John, Thomas, Brenda and the other skilled team members that made our holidays happen! It is a special challenge to merge the intracasies of a 170+ year old farmhouse and new construction. We thank you and highly recommend this team to help other people realize their project goals.

The service provided by the plumber was good. I was shocked by the cost for this installation .They…read morecharged me $1100 to install a kitchen sink. I had already purchased the sink and faucet to be installed. The serviceman was here 3 hours. So, do they charge $300 an hour? I asked and they said no . So I would not recommend for any plumbing jobs. Way too costly!!

First time We have shopped at Sherman's, and we were pleased. Austin J. was very helpful and…read moreknowledgeable of the products, if he didn't know the answer he took the time to investigate it; not feeding a line of BS. There was no pressure Austin was down to earth and understanding that everyone has different budgets. We purchased our laundry machine and dishwasher today and will be looking to revisit for our next upcoming purchases.

Paid for delivery and installation of a washer and dryer set…read more The delivery drivers were extremely rude and ignored the delivery instructions. Then as I was calling Sherman's, the drivers unloaded the machines WITHOUT PROTECTION onto a gravel driveway and left. I was told they'd refund the delivery and installation fee, but I could either move it myself or let it sit outside in the elements until they could schedule another delivery team in a couple days. Go anywhere else. This place didn't even try to make it right, and that's after spending like $6-7k in the last two weeks at their store. It goes without saying I told them to pick it up and refund me so I could order elsewhere!!

From being greeted as I walked in the front door to showing me the location of the lift chairs and…read morediscussing the highlights of the two chairs in which I showed interest, to the delivery and rearrangement of my present furniture the next day, Wright's is #1 with me!

Wright's is a great place to shop for furniture, appliances.flooring and even pictures and lamps.read more