Written for J. Grey. The nightmare started in March 2025 with Mr. Rooter out of Peru, Illinois. I…read morehad my house on the market at this time in Earlville, IL. I had a problem with the sewer line and they came out and said it was roots in the sewer line that could not be cleaned out, a 6ft pipe would need to be replaced. Cost of $6,500.00. Full payment was made which they insisted. A few days later I was told additional 30ft pipe would need to be replaced. Cost of $25,000.00, I paid in full, insisted by them. Mr. Rooter came out in March 2025 and dug a 10-15 ft wide trench. While trenching- they mangled the water line (had to have city come shut my water off), hit the neighbors garage leaving damage. I asked again for invoice. We were told by Mr. Rooter- all good, inspected (they did the inspection). Hole was covered by dirt, middle of April 2025. I asked again for invoice. April 25, 2025- I had mud coming up in the basement drains. I called Mr. Rooter and they were sending a manager and inspector on May 5, 2025- they did not show up. Mud still coming up. I had to take my house off the market. Water was still shut off. During this time of no water, I had a pond with over 40 Koi fish, some very large. The pond needed water after the winter so the pump would run. I lost over half my Koi fish and gave away the rest so they would not die. No show by Mr. Rooter on May 16, 2025. Mud still coming up in basement drains. Between May 17th and May 21st, they came out and dug 10-to-15-foot trench, Mr. Rooter admitted the new pipe that was installed by them did not get attached to the existing pipe before the hole was covered by dirt. It was inspected by them???? June 9, 2025- July 8, 2025. Same. Trench with pipe sitting on the ground. I sent pictures to Mr. Rooter After July 8, 2025- Mr. Rooter must had fixed it, the hole was covered with dirt. Mr. Rooter said all good, inspected, had video of the inspection. (they will not send us) Still needed a copy of the invoice. July 19, 2025- I put the house back on the market- water was turned on by city. April 15, 2026- I had a contract for the sale of my house. The potential buyer had a sewer inspection done and it did not pass the inspection. The buyer would not go forward. April 21, 2026- (had to take day off work) Met with the supervisor from Mr. Rooter, he performed a camera inspection and said "yes" there is a problem. He met with the neighbor about the damage to her place and assured her they would fix it along with bringing in a load of dirt to level the large area where they had dug. He took pictures of everything. April 28, 2026- Mr. Rooter said the pipe was full of mud because when the pipe was reattached, they did not clean it out. Mr. Rooter said good to go after they flushed the pipe. Camera inspection no signs of any issues. Asked again for the invoice. May 3, 2026- I had my 2nd contract for the sale of my house. The potential buyer had a sewer inspection done on May 11, 2026 and it did not pass. The buyer would not go forward. The inspection completed by the potential buyer showed gravel in the pipe, pipe not attached (space in pipe). We have copy of it. May 11, 2026- Called Mr. Rooter. No call back. No copy of invoice. No copy of their inspection. I can't sell my house, my neighbors garage is not fixed.

We will never allow them back on our property ever again. Did not install a pipe correctly and the…read moreseptic continued to give us problem after problem, even backing up into our home. They charged us 6500 for one pipe (our home to the septic...maybe 6 ft.) The pipe was too long, so they did not even realize that when it was installed. Once another company came out they told us the problem. We sent pictures to Mr. Rooter of how the issue was resolved, requesting our money back for a job that was done incorrectly from the start! They will not work with us. Do NOT ever hire this company. Terrible service!

Prompt professional service and support. A+ selection quick delivery and setup…read more New refrigerator no problem.

We were in need of a new gas stove for my kitchen. Don the store manager was very knowledgeable…read moreabout the different name brands of stoves and answered all our questions that we had. He offered us a great price and that day our stove was delivered to our home. The installers Joe and Jack were very friendly and professional with the installation of our new stove. All in all we're very pleased with our experience with John's Sales and Service.

We had our sewer backed up in the basement and they were right out to fix it and I was up and…read morerunning in no time. Thank you Metcalf Martin for the great work you do and the great employees that you staff. Excellent service!

From the owner: Come see us for all your plumbing needs. We are here to assist you!read more

I have dealt with them for 16 years if not longer. They were up front and honest with me about…read moreeverything. They always try to get me in with in a timely matter. Thank you for being there for my house needs Lesley

I paid them $2,200 for a new propane HW heater, and service check on the A/C and Heater. They did…read morenot tell me they would charge me for travel time from Peru. The tech did not tell me that the foam on the A/C was totally rotted thru, he removed the vent shield from the side of the heater making it less efficient. He did not notice that a coupling was the wrong type and could have easily leaked. He also didn't have the right shut off fitting and told me to keep the one he did have at a 45' angle, not 90' or 0' as is standard in shutoffs. I would never use them again.

Called IV Drain cleaners out to have a look at clogged plumbing after having Mr. Rooter come out…read moreand try to sabotage me. Mr. Rooter tried telling me I needed to have my basement floor dug up after miserably failing to clear the clogged pipe. Not only were they incredibly mistaken with their diagnosis, they fraudulently tried to charge my card after I declined any further work to be done from them and then tried to claim ignorance. All that being said, IV Drain came out and worked with me to clear the clogged pipe at a very affordable price in time of emergency. I highly recommend this company!

From the owner: Illinois Valley Drain Cleaning provides residential and commercial drain and sewer cleaning…read moreservices to the Illinois Valley.

Worse plumber EVER. Paid deposit. Many no shows on new construction. Work performed did not pass…read moreinspection. Steve Made threats and excuses about work done, stopped answering calls after confronted about issues, should have buisness and plumbers card removed.

I called early one morning and scheduled a bathroom repair. He said he would be here at 4:30 PM the…read moresame day. He was a no show without even a phone call as to why. Phoned him twice as to the reason he didn't show up. No answer or response. I highly recommend using a different plumber. Blowing off customers, and then ignoring them is not good business practice. If that is how he conducts himself with personal contacts, I can not imagine his plumbing skills are any better. Avoid this plumber at all costs.