Three times, the appointment schedule has been changed and…read morefinally, they replaced the bathtub spout with a diverter.

Had Mr. Rooter out last November to repair a clogged sewer line. They initially quoted me 2 prices…read moreone coming at the problem from inside the house and the other from the outside. I chose the inside one. They stated they could not get to the problem from the inside then charged me to do the job from the outside. Then 8 months later the sewer was clogged again. I explained the problem had to be where they did the work before due to the clog was after all the inside pipes connected to go out. They came out to root the drain and initially charged for that and could not get to the inside of the house from the outside clean out and within 5 minutes of being there stated I needed the pipe Jetted for an addition and considerably more expensive. I said they needed to try from the inside clean out and they wanted to charge for that. I had to argue with them that I already paid to get the drain rooted and they needed to complete the job. They could not get it from the inside either and again tried to sell me the jet service. they sent 2 separate supervisors out with cameras and could not see the clog the second camera guy said he had a good idea where it was at and that was in the area they did the work in November. They sent the Jet guy out and he could not clear the clog. they finally dug up my yard and found a problem where wrong parts were used on the original and their new pipe they put in was lower than the outside pipe. The crew also stated the wrong rubber collar was used and was slightly kinked. The General Manager Brad came out and was still trying to deflect in from being a problem with the original work. He instructed his crew to shorten the inside pipe and cover it up without changing the incorrect parts . If I was not there that is what they were going to do. I insisted they change the incorrect parts. While the pipe was uncovered the Supervisor stated the outside sewer line was sloping toward the house by using measurement using the sloping ground as reference. I made the place a level on the pipe and it was sloped correctly. He then stated that the outside pipe was clay and had to be replaced. I had already seen the inside of the pipe through their camera and there was nothing wrong with it. Clean as can be. He even stated that he was not supped to tell me but if I didn't pay the 11,000 to replace the pipe they would have to call the health department on me. It took 9 days without a functioning sewer to get fixed and had to fight with them the whole time. Brad the general manager would not answer his phone his voicemail was full and would not return calls from messages left with the office. I contacted the franchise owner and he said he would check into it and get back to me that was 3 weeks ago. Terrible company I would not recommend. I even called corporate and left a message and have not heard from them either. Not a very Neighborly company. I would stay far away from any of their companies.

Jay came right away when we needed him when our ejector pump went out. He also came back and…read moreinstalled the new one in a timely manner. This is the second time we have used Tooter Rooter and we have been happy both times.

Jay saved the "night"...Super calm and knowledgeable.. when I wasn't! We had a frozen discharge…read morepipe and gallons flooding into the garage. Well after midnite and Jay answered the call and guided me thru all the steps to prevent a bad situation from getting worse. Talked me thru all the steps to alleviate the situation. Saved his number and will call next time we're in pinch! Thanks Jay!

Prompt professional service and support. A+ selection quick delivery and setup…read more New refrigerator no problem.

We were in need of a new gas stove for my kitchen. Don the store manager was very knowledgeable…read moreabout the different name brands of stoves and answered all our questions that we had. He offered us a great price and that day our stove was delivered to our home. The installers Joe and Jack were very friendly and professional with the installation of our new stove. All in all we're very pleased with our experience with John's Sales and Service.

Rob did an excellent job fixing the leak issue and reasonably priced. Highly recommendedread more

He came to look at my house and said he would sent me a estimate to email the next day never got…read morewaited a few days called him back no answer few days later he called said he would sent it the next day and never did had to get somebody else very professional!!!

We had our sewer backed up in the basement and they were right out to fix it and I was up and…read morerunning in no time. Thank you Metcalf Martin for the great work you do and the great employees that you staff. Excellent service!

From the owner: Come see us for all your plumbing needs. We are here to assist you!read more

I have dealt with them for 16 years if not longer. They were up front and honest with me about…read moreeverything. They always try to get me in with in a timely matter. Thank you for being there for my house needs Lesley

I paid them $2,200 for a new propane HW heater, and service check on the A/C and Heater. They did…read morenot tell me they would charge me for travel time from Peru. The tech did not tell me that the foam on the A/C was totally rotted thru, he removed the vent shield from the side of the heater making it less efficient. He did not notice that a coupling was the wrong type and could have easily leaked. He also didn't have the right shut off fitting and told me to keep the one he did have at a 45' angle, not 90' or 0' as is standard in shutoffs. I would never use them again.

Pat and Alex were so helpful and professional and patient. They explained everything they were…read moredoing, told me things I never realized about our house's plumbing/drainage, fixed an issue and cleaned up after themselves, and did not charge us (I guess because this was a return visit since they were here four months ago). This morning my 95 y.o. mother said this was a first in her experience. Repair service that came out and fixed something and didn't charge us, LOL. Anyway, I highly recommend this business for your basement backups.

From the owner: The Original One & Only - RotoRooter…read more Roto-Rooter Sewer-Drain Service is proud to announce 75 years of serving the communities in LaSalle, Bureau, and Putnam Counties, IL! Our father-son company specializes in providing prompt and reliable sewer maintenance and cleaning services, ensuring that your sewer system always stays in top condition. As a family-owned and operated company, we are proud to say that we are in our second generation, soon to be third generation. We serve the Illinois Valley area. Our team uses professional-grade quality cameras and years of experience to locate your sewer problems and identify and clear out all blockages. We do our best not to cause unnecessary digging or any unnecessary mess to your property.

I would highly recommend Summit Heating & Air. They installed our furnace and A/C unit here at our…read morehome and at our rental property. The service they give is always great. They keep you informed from start to finish, explain everything to you so that you understand it. The price of both units at both houses and the warranty/guarantee were great. They come out every year at the start of cooling season and heating season and check the units to ensure that everything is good and that there will be no problems and they clean them. Peggy and Laura in the office are always so polite and they work with you to schedule appts that are also convenient for us. GREAT COMPANY.

These folks are excellent! They squeezed me in when my water heater started leaking into my hallway…read moreand they were able to replace it same day they came out for inspection. Big shout out to the team for staying well past the end of their day to make sure they left us with a working water heater! They even communicated with my home warranty customer service to ensure they received the needed documents so that my insurance could reimburse me. Thanks again !